Support
DEWETRON has a team of people ready to assist you if you have any questions or any technical difficulties regarding
the system. For any support contact your local distributor first or DEWETRON directly.
For Asia and Europe contact:
For the Americas contact:
DEWETRON GmbH
Parkring 4
8074 Grambach
AUSTRIA
DEWETRON Inc. (HQ USA)
2850 South County Trail, Unit 1
East Greenwich, RI 02818
USA
Tel.:
Fax:
E-Mail:
Web:
+43 316 3070
+43 316 3070-90
http://www.dewetron.com
Tel.:
Toll-free:
Fax:
Email:
Web:
+1 401 284 3750
+1 866 598 3393
+1 401 284 3750
http://www.dewetron.com
The telephone hotline is available
Monday to Friday between
08:00 and 17:00 CET (GMT +1:00).
The telephone hotline is available
Monday to Friday between
08:00 and 16:30 EST
Service and repairs
We are very sorry that your DEWETRON system is not operating properly. Our team is here to ensure that your
DEWETRON product is returned to peak performance as quickly as possible.
Help us to provide you with the best support by following the RMA policy.
Some problems can be solved remotely by our support team. To facilitate a quicker resolution to the problem and save
unnecessary shipping costs, we ask you to first have your problem investigated by our technical support before sending
your product. Contact details for our support can be found on our website. Describe the error accurately and with as
much detail as possible. This helps expedite the repair process.
If a repair is necessary, complete our online
. You will then receive an RMA (Return Material Authorization)
number and detailed instructions that identify where to ship the damaged product.
Products arriving at our repair department without RMA require follow-up calls and investigation, which lead to a
longer turnaround. Only the team of DEWETRON is allowed to perform any kinds of repairs to your system to assure a
safe and proper operation in future.
INFORMATION
Only the team of DEWETRON is allowed to perform any kinds of repairs to your system to assure a safe
and proper operation in future. For information regarding service and repairs contact your local distribu
-
tor first or DEWETRON directly.
INFORMATION
Any spare parts (screws, backplanes, cables etc.) must be obtained from DEWETRON only.
maintenance and Service
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