Updates
Windows and antivirus/security software
Before installing Windows software updates consult with DEWETRON for compatibility guidance. Also keep in mind
that the use of any antivirus or other security software may slow down your system and may cause data loss.
Software updates
NOTICE
The system BIOS is protected by password. Any change in the BIOS may cause a system crash. When
the system is booting, do not press ESC-button on keyboard. This may clear the BIOS settings and cause
system faults.
Any change in the file structure as deleting or adding files or directories might cause a system crash.
Before installing software updates contact DEWETRON or your local distributor. Use only software
packages which are released by DEWETRON. Further information is also available in the Internet (http://
www.dewetron.com).
After powering off the system wait at least 10 seconds before switching the system on again. Otherwise
the system may not boot correctly. This prolongs also the life of all system components.
If the AC plug of the power supply unit is disconnected an and then reconnected, it may not be possible
to restart the system. In this case, the system must be disconnected from the power supply for 1 minute
before it can be restarted again.
Service and repairs
We are very sorry that your DEWETRON system is not operating properly. Our team is here to ensure that your
DEWETRON product is returned to peak performance as quickly as possible.
Help us to provide you with the best support by following the RMA policy.
Some problems can be solved remotely by our support team. To facilitate a quicker resolution to the problem and save
unnecessary shipping costs, we ask you to first have your problem investigated by our technical support before sending
your product. Contact details for our support can be found on our website. Describe the error accurately and with as
much detail as possible. This helps expedite the repair process.
If a repair is necessary, complete our online
. You will then receive an RMA (Return Material Authorization)
number and detailed instructions that identify where to ship the damaged product.
Products arriving at our repair department without RMA require follow-up calls and investigation, which lead to a
longer turnaround. Only the team of DEWETRON is allowed to perform any kinds of repairs to your system to assure a
safe and proper operation in future.
INFORMATION
Only the team of DEWETRON is allowed to perform any kinds of repairs to your system to assure a safe
and proper operation in future. For information regarding service and repairs contact your local distribu
-
tor first or DEWETRON directly.
INFORMATION
Any spare parts (screws, backplanes, cables etc.) must be obtained from DEWETRON only.
maintenance and Service
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