Studio monitor - solving problems
If you have a problem with your studio monitors, please consult the troubleshooting section for possible
solutions. If, after consulting this section, the problem remains unresolved, please contact your dealer for
more information and/or help.
This troubleshooting section contains information on how to solve the most common studio monitor
problems, but it does not and cannot cover every eventuality. It is possible that you won't find your problem,
cause and solution in this section due to differences between products.
Problem
Possible cause
Solution
Monitors won't turn on
Cables are not (properly)
connected
Check the cable connections between both
monitors and the power socket
Inactive power socket
Check that the socket is turned on and if
using an extension cable with a switch,
check that this is also turned on.
Defective fuse
Check the fuse next to the monitor's power
connector. If the fuse is blown, replace it
with the same type of fuse.
Sound level is too low
Output volume from the source
is too low
Check the volume on the source device and
increase it if possible. It should not be
necessary to turn the volume level on the
monitors all the way up to bring the sound
up to an acceptable level. If changing the
volume on the source device is not possible,
a good audio interface or preamplifier
should also be used.
Gain control is set too low
Increase the gain control on the monitor
Certain frequencies are not
present enough, or too much
The monitor has not been
placed in an optimal position
Experiment with the positioning of the
monitor. If not placed correctly this can
result in certain frequencies being amplified
or dampened.
EQ or sound effects present
Some computers have built-in sound
controls with equalizers or sound presets.
These should not be used as they will
negatively influence your studio monitor's
neutral sound.
Audible interference
Using unbalanced cables
Using unbalanced cables may cause
interference. Use balanced cables
whenever possible. If this is not possible,
using a DI box directly after the output will
balance the signal, when using TRS or 3p
XLR cables from that point onwards.
High gain and weak signal
It's possible that there may be interference
in the signal that is relatively loud compared
to the audio signal itself. This can happen
with a weak signal from the source which is
then amplified by the monitor.
Ensure that the signal from the source is of
sufficient strength so that less amplification
is needed.
The information in this user manual is subject to change at any time without notice.
Version: 1.0
Date of creation and author's initials:14-07-2017 RV
Revision date and author's initials: -