Wireless Microphone Trouble Shooting
If you happen to encounter any problems while using your wireless microphone system, it’s recommended
that this trouble shooting section is checked to see if a solution can be found. If none of the suggestions
included below solve your particular problem, please contact your local retailer for further advice.
This trouble shooting section includes all of the most common possible issues and is not a complete list of
every possible fault, defect, and their subsequent solution. This section is generally focussed on solving
problems regarding the use of wireless microphones. As such, it may be that some of the included problems,
causes, and solutions do not apply to your situation since product specifications can differ.
Problem
Common Cause
Solution
Receiver is not switching on
Mains power socket not active
Check that the mains power socket is
active, especially if it is (for example) a
power block with a switch or a power
switching system fitted with power sockets.
Power supply not securely
connected
Check that the power supply is securely
connected to the receiver and that the plug
is securely connected to an active mains
power supply socket.
Power button has not been
pushed
Make sure that the power button of the
receiver has been pressed.
Microphone is not switching
on
No batteries
Check that batteries have been installed in
the battery compartment.
Batteries incorrectly installed
It might be that the batteries have been
installed the wrong way around. Always
ensure that the batteries are installed so
that the polarity (+/-) matches the polarity
indicated in the compartment.
Batteries are empty
Replace the batteries with new, high-quality
batteries.
No sound
Volume is too low
Turn the receiver volume control up a little
and check that the SIG indication LED lights
up when the microphone is spoken into. If
this is the case, then the device is receiving
the signal as it should. If this does not solve
the problem, then check the rest of the
audio signal chain.
Mixer channel on mute or not
properly set
Check the basic PA mixer controls like the
mute switch, master volume level, trim or
gain level, master volume, EQ control
settings etc.
Microphone is not coupled with
receiver
Make sure that the microphone is actively
coupled with the receiver by following the
instructions included in this manual.
Signal interference or signal
drop
Receiver positioning is not
optimum
Where possible, always ensure that the
receiver is positioned so it can achieve the
best possible ‘line of sight’ of the
microphone transmitters.
Microphone is too far away
from receiver
If the microphone is held more than 10
metres away from the receiver, this can
cause a break in the signal since the signal
from the microphone transmitter can no
longer reach the receiver.
The information included in this user manual is subject to change at any time and without notification:
Version:
1.0
Date and author initials: 04-08-2020 RV
Revision date and author initials: -
