17.2
LOW HORSEPOWER INTERVIEW
17.2.1.1
Driver Questionnaire
Ask the driver to answer the following questions before attempting to repair an intermittent
problem, or a problem with symptoms but no diagnostic codes. Use this and the response as a
guideline. Refer to section 17.2.1.2, “Questionnaire Response Guideline.”
1. How often does the problem occur? Can you and the driver take the vehicle and
demonstrate the problem in less than 30 minutes?
2. Has the vehicle been to other shops for the same problem? If so, what was done there?
3. Did the radio, dash gages, or lights momentarily turn OFF when the problem occurred?
4. Does the problem occur only at speci
fi
c operating conditions? If so, at what load? Is it
light, medium, or heavy?
5. Does the problem occur at a speci
fi
c engine operating temperature? If so, at what engine
temperature?
6. Does the problem occur at a speci
fi
c engine operating altitude? If so, at what altitude?
7. Does the problem occur only when above or below speci
fi
c outside temperatures? If so,
what temperature range?
8. Does the problem occur during other conditions e.g. during or after rain, spray washing,
snow?
9. Did the problem occur at a speci
fi
c vehicle speed? If so, at what vehicle speed?
10. Does the problem occur at speci
fi
c engine RPM? If so, at what engine RPM?
17.2.1.2
Questionnaire Response Guideline
The following are typical responses to the driver questionnaire:
PERSONAL INJURY
To avoid injury from loss of vehicle/vessel control, the
operator of a MBE electronic controlled engine must not
use or read any diagnostic tool while the vehicle/vessel is
moving.
1. If the problem is repeatable, take the vehicle for a drive with Detroit Diesel Diagnostic
Link (DDDL) connected and note the conditions when the problem occurs. Be prepared to
take snapshot data using DDDL.
Ensure you operate the vehicle after correcting the
problem and duplicate the operating conditions before releasing the unit, in order to
verify the problem is corrected.
2. If the vehicle has been to other shops for the same problem, call the other shops and
fi
nd
out what has been done. Avoid replacing the same components again unless absolutely
(Rev. 2007)
All information subject to change without notice.
17-8
From Bulletin 1–MBE 4000–07
6SE412 0702
Copyright © 2007 DETROIT DIESEL CORPORATION