www.desatech.com
116035-01J
4
TROUbLEShOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol
-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Gas leak.
See Warning
statement above
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking ex
-
haust gases into system
5. Glass is too loose and
air tight gasket leaks in
corners after usage
6. Bad thermopile or thermo
-
couple
7. Vent cap improperly in
-
stalled or blocked
1. Gas leak.
See Warning
statement above
1. Gas leak.
See Warning
statement above
1. Improper log placement
2. Air holes at burner inlet
blocked
3. B u r n e r f l a m e h o l e s
blocked
4. Improper venting or exces
-
sive blockage
5. Excessive amounts of
embers and pan material
OBSERvED PROBLEM
Fireplace produces unwant
-
ed odors
Fireplace shuts off in use
Gas odor even when control
knob is in OFF position
Gas odor during combustion
Dark residue on logs or inside
of fireplace
REMEDY
1. Locate and correct all leaks (see
Checking Gas Connection
s
,
page 29)
1. Fireplace has been tested for up to
40 mph winds. However, extreme
conditions may occur. See
Light-
ing Instructions,
page 32
2. Check local propane/LP or natu
-
ral gas company
3. Clean pilot (see
Cleaning and
Maintenance
, page 38)
4. Locate and correct all vent con
-
nections (see
Installation Plan-
ning
, page 12)
5. Tighten or replace glass door
(see
Removing/Replacing Glass
Door
, page 30)
6. Replace faulty components
7. Check for proper installation or
remove debris or blockage.
1. Locate and correct all leaks (see
Checking Gas Connections,
page 29)
1. Locate and correct all leaks (see
Checking Gas Connections
,
page 29)
1. Properly locate logs (see
Install-
ing Logs, Lava Rock, and Glow-
ing Embers
, page 31)
2. Clean out air holes at burner inlets,
Periodically repeat as needed
3. Remove blockage or replace
burner
4. Have vent system inspected, in
-
cluding termination cap. Remove
any restrictions or blockage
5. Clear excess embers from
around rear main ports. Use a
minimum of one layer of smaller
ember pieces to achieve the best
glowing effect over visible areas
