FAQs and Answers
Q1:
While the endoscope is in use, can other apps be connected to the
Internet normally?
A1:
It depends on your device. iOS users can go to Settings > select the
DEPSTECH APP > enable cellular data network. For Android users, it
depends on the OS permissions of different brands of mobile phones.
You can go to Settings > Developer options > Networking > turn on
“Mobile data always active” and “Tethering hardware acceleration” to try.
Q2:
Can I connect the endoscope to a smart home system or home Wi-Fi
network?
A2:
The endoscope cannot be connected to smart platforms or the home
Wi-Fi network. If the Wi-Fi SSID/ password is set to be the same as other
portable hotspots by mistake, it will cause abnormal communication with
the endoscope. If you accidentally set the Wi-Fi SSID/ password of the
endoscope to be the same as the home Wi-Fi network, you can use the
needle in the accessories or a ballpoint pen to press the reset button at
the bottom of the device and the Wi-Fi SSID/ password will be reset to
factory default settings.
Note:
In case you forget the initial Wi-Fi SSID/ password, we have
printed them on the label on the back of the device for your reference.
a. Please turn on the “Airplane Mode” and try to open the DEPSTECH
application again.
b. For iOS 14 users, after installing the DEPSTECH APP for the first time,
you may need to go to Settings > DEPSTECH > turn on Local Network
and Cellular Network. Then stop the app from running in the background.
Finally, restart the app.
c. Please check if you have input the correct Wi-Fi password. (Note: If you
have changed your password, please keep it in mind. If you've forgot it,
you can refer to A2 to reset the Wi-Fi name/ password.)
d. Please check if the Wi-Fi box is fully charged. Insufficient battery may
cause connection failure. Please charge it in time.
e. Restart the Wi-Fi box and reconnect it to your phone. Exit the APP and
then restart it.
f. Uninstall the DEPSTECH APP and then install the latest version.
g. Please make sure the Wi-Fi box is within 5 meters away from your phone,
and there are no obstacles between them.
Q3:
What should I do if there is no image on the app, or the connection fails or
the image freezes?
A3:
It may be caused by multiple reasons. Please follow the instructions below.
Содержание WF010
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