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Troubleshooting
1.1 Device cannot connect to Wi-Fi
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Ensure the wireless network is working by testing it using another wireless device.
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Ensure the device and the wireless router is within the range of the wireless network to be
connected too. Walls or other obstructions will reduce the possible distances between
wireless devices.
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Ensure the security password being used is correct.
1.2 Device doesn't turn on
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You cannot turn on the device when the battery charge is below the critical level, please
charge the battery.
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Use a needle or paper clip to reset unit on the back of the device and check if it is restarting is
normally or not.
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Check if the charger is connected correctly.
1.3 Heat Issues
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When running multiple applications, using the screen on its brightest setting, or when being
charged, this device can get quite hot. This is normal and should not cause any
inconvenience when in use.
1.4 System has anomalies and doesn't work correctly
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Installing some third-party applications may cause the system not to operate correctly. Press
the RESET button and perform a system reset to resolve this issue.
1.5 Cannot set E-mail Account or registration application
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Ensure that the MID is connected to a Wi-Fi network and can connect to the Internet.
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Ensure your E-mail settings have been entered correctly for the account being accessed.
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Make sure your system time and local time are correct.
1.6 Cannot record
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Use a needle or paper clip to reset unit on the back of the device, then check if the record
function works correctly.
1.7 The stand-by time of the device is too short
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The duration of the lithium battery varies with environmental temperature changes and the
service conditions. If the environment temperature is too low or too high, the duration of the
battery will be affected. It is recommended to use this device at normal temperature.
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Battery life is dependent on usage. High volume, WIFI, and the frequent use may cause the
battery to be drained at a higher rate.
1.8 No sound via earphone
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Please check if the volume setting is 0.
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Please check if audio file is broken, and try to play another audio file to confirm. If the audio
file is broken, it may cause severe noise or static.
1.9 The color distortion of video or picture display
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Use a needle or paper clip to reset unit on the back of the device to solve this issue.
1.10 Cannot copy files
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Please check if the device is connected to the computer correctly.
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Please check if the memory space is full.
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Please check if the USB cable is broken.
1.11 Other troubles Please follow up the steps as below to fix the other troubles before you return
the MID/Tablet PC to us:
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Step 1: Use a needle or paper clip to reset unit on the back of the device, then check if the
function works correctly
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Step 2: Upgrade the firmware from the PC and restart the device and then check if the
function works correctly.
