1.1 Device can not connect to Wi-Fi
• Ensure the wireless network is working bytesting it using another wireless device.
• Ensure the device and the wireless router is within the range of the wireless network to be connected
too. Walls or other obstructions will reduce the possible distances between wireless devices.
• Ensure the security password being used is correct.
1.2 Device doesn’t turn on
• You can not turn on the device when the battery charge is below the critical level, please charge the
battery.
• Press the RESET button on the top of the device and check if it is restarting is normally or not.
• Check if the charger is connected correctly.
1.3 Heat Issues
• When running multiple applications, using the screen on its brightest setting, or when being charged,
this device can get quite hot. This is normal and should not cause any inconvenience when in use.
1.4 System has anomalies and doesn’t work correctly
Troubleshooting
• Installing some third-party applications may cause the system not to operate correctly. Press the
RESET button and perform a system reset to resolve this issue.
1.5 Cannot set E-mail Account or registration application
• Ensure that the MID is connected to a Wi-Fi network and can connect to the Internet.
• Ensure you E-mail settings have been entered correctly for the account being accessed.
• Make sure your system time and local time are correct.
1.6 Can not record
• Press the RESET button on the top of the device, then check if the record function works correctly.
1.7 The stand-by time of the device is too short
• The duration of the lithium battery varies with environmental temperature changes and theservice
conditions. If the environment temperature is too low or too high, the duration of the battery willbe
affected. It is recommended to use this device at normal temperature.
• Battery life is dependent on usage. High volume,WIFI, and the frequent use may cause the
battery to be drained at a higher rate.
1.8 No sound via earphone
• Please check if the volume setting is 0.
• Please check if audio file is broken, and try to playanother audio file to confirm. If the audio file is
broken, it may cause severe noise or static.
1.9 The color distortion of video or picture display
• Press the RESET button on the top of the device to resolve this issue.
1.10 Can not copy files
• Please check if the device is connected to the computer correctly.
• Please check if the memory space is full.
• Please check if the USB cable is broken.
1.11 Other troubles Please follow up the steps as below to fix theother troubles before you return the
MID/Tablet PC to us:
• Step 1: Press the RESET button on the top of the device, then check if the function works correctly;
• Step 2: Upgrade the firmware from the PC and restart the device and then check if the function
works correctly.
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