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12. Trouble Shooting
Problem
Cause
Solutions
• Confirm that a Wi-Fi or Ethernet
Wired connected PC can access the
internet (i.e. can browse the web)
using the same network.
Network down
• Check that a DHCP server is
available, or that you have configured
a static IP address on the radio.
• Check that you firewall is not blocking
any outgoing ports. As a minimum the
radio needs access to UDP and TCP
ports 80,443 and 8008, DNS port 53.
Cannot connect
to
Wi-Fi network
Router restricts
access to listed
MAC addresses
Obtain the MAC address from
Configuration > Information
>
Network
> Wi
-
Fi MAC and add to the allowed
equipment list on your access point.
Note
:
The radio has separate MAC
addresses for wired and wireless
networks.
Insufficient
Wi-Fi signal
strength
• Check distance to router; see if a
computer can connect to the network
in this location
• Optimize the distance of the router’s
location
Unknown
encryption
method
Change encryption method on router.
The radio supports WEP, WPA, WPA2
Firewall
preventing
access
Disable the
fire wall to see if radio can
connect to the network.
Windows Media Player:
varies
— non-Microsoft firewalls
may require
configuration for UPnP.