12
Troubleshooting
If you encounter a problem, do the following:
•
Make sure all cables, devices, and/or media are properly and securely connected.
•
Make sure you are using the unit as described in this
User Guide
.
•
Make sure your other devices or media are working properly.
•
If you believe the unit is not working properly, check the following table for your problem and solution.
Problem Solution
Please
see:
Power does not turn on.
Make sure the unit is connected to a power outlet.
Setup
The unit does not produce any sound,
or the sound is distorted.
Make sure all cable, device, or media connections are
secure and correct.
Make sure none of the cables are damaged.
Make sure the settings on your amplifier, mixer, etc. are
correct.
Setup
No Device
appears even when a USB
device is inserted.
Disconnect and reconnect the USB device to make sure it
is securely inserted.
Make sure the USB device is of a mass storage class or
compatible with MTP.
Make sure the USB device is formatted using a
FAT16
or
FAT32
file system.
Do not use a USB hub or USB extention cable.
The unit does not supply power to USB devices. If your
USB device requires a power source, connect it to one.
Not all USB devices are guaranteed to work; some may
not be recognized.
Other Information
>
USB Devices /
SD Cards
Files on a USB device do not appear.
Make sure the files are of a supported file format. Files
that are not supported by this unit will not appear.
Make sure the USB device uses a folder structure that the
unit supports: up to
999
folders (up to
8
folder levels,
including the root) and up to
999
files.
If your USB device is partitioned, make sure the files are
in the first partition. The unit will not show other partitions.
Other Information
>
USB Devices /
SD Cards
Files on a SD card or USB device
cannot play.
Make sure the files are of a supported file format. Files
that are not supported by this unit will not appear.
Make sure the files are not copyright-protected. The unit
cannot play copyright-protected files.
Other Information
>
USB Devices /
SD Cards
File names do not appear properly.
Make sure the files are using only supported characters.
Characters that are not supported will be replaced with a
“
.
”
Other Information
>
USB Devices /
SD Cards
Audio from my Bluetooth device does
not play through the unit.
Make sure you have properly paired and connected your
Bluetooth device.
Make sure you have properly connected the Bluetooth
antenna to the terminal on the rear panel.
Improve the Bluetooth signal reception by moving your
Bluetooth device closer to the unit. Also, remove
obstacles (walls, furniture, etc.) so there is a clear line of
sight between your Bluetooth device and the unit.
Setup / Connection Diagram
and
Operation
>
Playing Audio from a
Bluetooth Device
Connecting my Bluetooth device to
the unit requires a PIN.
Enter
0000
as the PIN. (Some older Bluetooth devices
may require you to enter a PIN.)
Operation
>
Playing Audio from a
Bluetooth Device
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