Check to ensure faucet was installed
according to the M&I sheet.
Test for operation. If unit does not
operate:
Step 1
Note: See attached M&I, pages 1 to 5.
Verify spacers are in place; black spacer on top and grey spacer on the
bottom of the sink or counter.
Check to be sure power cable is properly secured in fitting.
Check to be sure batteries are fresh and properly installed.
Check two wires to solenoid to be sure they are connected correctly.
Check to be sure water supply is turned on.
Check to ensure sensor module is connected to the controller board.
Check to ensure sensor module is attached to spout shank.
Confirm the spout and sensor clip do not contact any conductive
material, including conductive water lines, metallic sinks, structural
supports or other mounting hardware.
Faucet makes beeping noise.
Step 2
BATTERY POWERED
Faucet beeps twice when turning off:
indicates
batteries are low and need to be replaced (1500 cycles or 2 weeks left).
Faucet beeps continuously when hands in front of spout and no
water.
Faucet locked out because batteries are too low.
HARDWIRE
Check voltage from converter and transformer. It should
be approximately 6.4 volts DC coming from converter to the driver board.
Replace batteries.
Replace batteries.
Replace Hard Wire
converter 060683A, if
required.
The faucet stops working. No water
flow. Check the function of the solenoid.
Step 3
The solenoid should “click” when activated.
Clean as required.
Correct as required.
If there is a
clicking sound;
If no
clicking sound;
This indicates that both the sensor and the solenoid are functioning.
Ensure inlet screen on solenoid is not plugged with debris.
Check the incoming water supply. Turned on, proper pressure and
volume, etc.
Check for a pressure lock between the mixing valve and the solenoid.
Turn off the water supply and undo the connection to the inlet of the
solenoid, this will eliminate any built up pressure.
Then activate sensor and test fire the solenoid.
If after above there is no clicking sound;
Defective solenoid.
Replace 063127A or
060671A Solenoid.
If faucet does not activate, works
erratically or water turns on at random.
Step 4
If after completion of all above steps, the valve still does not function correctly; Call Technical Service for further assistance at 1-800-387-8277.
Step 5
Check for electrical interference.
Check for interference from other electrical devices within close
proximity to the spout or battery box. Devices such as electrical power
or data wiring, transformers, etc.
If hardwired, confirm controller is properly grounded.
If installed on a metal sink, ensure sink and controller are both properly
grounded.
Confirm spout inlet is supplied by the polymer braided hose.
Call Technical Service
if any such conditions
found. 1-800-387-8277
TROUBLESHOOTING GUIDE
Page 7
208623 Rev. B
w w w . s p e c s e l e c t . c o m
Faucet turns on and off constantly.
Faucet turns on, but shuts off immediately.
Ensure there is sufficient flow to the faucet (ensure inlet screen on
solenoid is not plugged with debris).
Check supply voltage.
Check to ensure batteries are fresh and of the correct type.
Confirm batteries are secure and properly oriented in holder.
Ensure power connector is securely attached to AC/DC converter or
battery holder.
Recalibrate by disconnecting the AC/DC converter or battery for 10
seconds, then reconnecting. Allow unit to re-calibrate.
Install 4 “AA” batteries.
Clean as required.
