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Service and Spares
SLM6 User Manual v 1
Service and Spares
Users in countries that have a Delta-T Distributor or Technical Representative
should contact them in the first instance.
Spare parts for our own instruments can be supplied from our works. These can
normally be despatched within a few working days of receiving an order.
Spare parts and accessories for sensors or other products not manufactured by
Delta-T, may have to be obtained from our supplier, and a certain amount of
additional delay is inevitable.
No goods or equipment should be returned to Delta-T without first obtaining the
agreement of Delta-T or our distributor.
On receipt at Delta-T, the goods will be inspected and the user informed of the
likely cost and delay. We normally expect to complete repairs within a few
working days of receiving the equipment. However, if the equipment has to be
forwarded to our original supplier for specialist repairs or recalibration, additional
delays of a few weeks may be expected.
Technical Support
Technical Support is available on Delta-T products and systems. Users in
countries that have a Delta-T Distributor or Technical Representative should
contact them in the first instance.
Technical Support questions received by Delta-T will be handled by our Tech
Support team. Your initial enquiry will be acknowledged immediately with a “T
number” and an estimate of time for a detailed reply. Make sure to quote our T
number subsequently so that we can easily trace any earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version
numbers, and the approximate date and source of purchase where these are
relevant.
Contact details:
Tech Support Team
Delta-T Devices Ltd
128 Low Road, Burwell, Cambridge CB5 0EJ, UK
email:
web:
www.delta-t.co.uk
Tel: +44 1638 742922
Fax: +44 1638 743155
