12
10. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
There is water in the drip tray (A19)
It is normal: due to the internal water
circuits operations
Regularly empty and clean the drip tray
No espresso coffee is delivered
No water in the tank (A7)
Fill the tank
Only the OK light (B6) is on to indicate
that the coffee or steam circuit is empty
Press the button corresponding to the
OK
light to fill the circuit
The coffee filter (C3) or (C4) is blocked
Rinse the filters under abundant running
water.
Coffee grind too fine or too much coffee Adjust coffee dose and grinding (refer to
Quick Guide)
The tank (A7) has been inserted
incorrectly and the valves on the
bottom are not open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit
Descale as described in section “9. Descaling”
The portafilter (C1) cannot be attached
to the appliance
The ground coffee has not been pressed
or is too much
Repeat grinding with new settings. Reduce
the powder quantity: check if the filter (sin-
gle or double filter) is the same size as the
selector of grinding quantity (2x (B5) select-
ed or not)
The espresso coffee drips from the
edges of the portafilter (C1) rather than
the holes
The portafilter is inserted incorrectly
Attach the portafilter correctly and rotate
firmly as far as it will go
The espresso boiler gasket has lost
elasticity or is dirty
Have the espresso boiler gasket replaced by
Customer Services
The coffee filter is clogged
• Rinse the filters under abundant running
water.
• Reduce the grinding thickness
The coffee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing
Refer to Quick Guide for suggestions
The coffee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing
Refer to Quick Guide for suggestions
At the end of descaling, the appliance
requests a further rinse
During the rinse cycle, the water tank
(A7) has not been filled to the MAX
level
Complete the rinse cycle from point (8) of sec-
tion “9. Descaling”
The appliance does not grind the coffee There is foreign matter that cannot be
ground in the coffee grinder
Turn the grinder selector (A2) to 8, vacum all
the beans and particles in the beans container
(A3). If the problem persists, address to Cus-
tomer Service Centre.
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