PROBLEM
POSSIBLE CAUSES
SOLUTION
The drip coffee takes longer
to percolate
The drip coffee machine needs to be
descaled
The drip or espresso has an
acidic flavor.
Inadequate rinsing after descaling
Rinse the appliance as described in the
chapter "Descaling the drip coffee unit"
or "Descaling the espresso unit".
The espresso is cold
The espresso OK indicator light was not
on when the coffee was run off.
Wait until the espresso OK indicator
light comes on
The appliance was not preheated
Preheat as described in the paragraph
"Preheating the espresso coffee unit".
13
Perform the descaling procedure as
described in the paragraph “Descaling
the drip coffee unit".
The cups were not preheated
Preheat the cups by rinsing with hot
water
No espresso is delivered
No water in the tank
Fill the tank with water
The holes in the filter holder spouts are
blocked
Clean the spout holes
The espresso drips from the
edges of the filter holder
rather than the holes
The filter holder is inserted incorrectly
Attach the filter holder correctly and
rotate as far as it will go.
The espresso boiler gasket has lost
elasticity
Have the espresso boiler gasket
replaced at a De’Longhi service centre
The filter holder spout holes are blocked
Clean the spout holes.
The pump is excessively noisy
The water tank is empty
Refill the tank
The espresso coffee froth is
light coloured (the coffee is
delivered from the spout too
fast)
The ground coffee is inadequately
pressed.
Press the ground coffee more firmly.
The quantity of ground coffee is
inadequate.
Increase the quantity of coffee
The ground coffee is too coarse
Use only ground coffee for espresso
coffee machines
The coffee froth is dark (the
coffee is delivered by the
spout too slowly)
• The ground coffee is pressed down
too firmly
• The quantity of coffee is excessive
• The espresso boiler outlet is blocked
• The ground coffee is too fine
• Press the coffee down less firmly
• Reduce the quantity of ground coffee
• Clean as described in the chapter
"Cleaning the espresso boiler outlet"
• Use only ground coffee for espresso
machines
No milk froth is formed when
making cappuccino
• Milk not cold enough
• Always use skim milk at refrigerator
temperature.
• Cappuccino maker dirty
• Thoroughly clean the holes in the
cappuccino maker as described in
the paragraph "Cleaning the
cappuccino maker".
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