©2003 DELMHORST INSTRUMENT CO.
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CARE OF YOUR METER:
To keep your meter in good working order:
•
Store meter in a clean, dry place. The protective carrying case provided is an
ideal storage place when the meter is not in use.
•
Change the 9-Volt battery as needed. Continued use with a low battery may
cause the meter to go out of calibration.
•
Clean the meter with any biodegradable cleaner. Use the cleaner sparingly and
on external parts only.
•
Remove the battery if the meter will not to be used for one month or longer
SERVICE FOR YOUR METER:
•
Pack your meter securely. Enclose a purchase order or letter with a brief
description of the problem.
•
There is no need to call us for a return authorization number if you are within the
U.S. Customers outside the U.S. must contact us for more specific instructions
prior to returning a meter. Include your name, address, daytime phone and fax
numbers or e-mail address. If you believe the meter is under warranty, please
provide the original sales slip or invoice.
•
Ship via UPS, Express Mail, Priority Mail or any overnight courier who provides
prompt service. Do not use standard parcel post.
•
Insure your instrument for its full value and ship prepaid. We are not responsible
for damage in transit.
•
We do not accept COD shipments or cover any incoming freight or duty charges
on returned merchandise.
•
Turnaround time on repairs is approximately two weeks.
•
We will call you with an estimate if you specifically request one, or if we
determine that the meter may be too costly to repair.
•
Non-warranty repairs will be returned via UPS/COD unless you have already
established other payment terms. There is no COD service outside the U.S. To
pay by credit card, include the card number and expiration date with your repair.
We accept Visa/MasterCard, and American Express.
