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Removing the power interposer board

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Installing the power interposer board

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System board

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Removing the system board

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Installing the system board

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Trusted Platform Module

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Installing the Trusted Platform Module

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Re-enabling the TPM for BitLocker users

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Re-enabling the TPM for TXT users

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5 Troubleshooting your system.......................................................................... 94

Safety first—for you and your system

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Troubleshooting system startup failure

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Troubleshooting external connections

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Troubleshooting the video subsystem

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Troubleshooting a USB device

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Troubleshooting a serial I/O device

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Troubleshooting a NIC

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Troubleshooting a wet system

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Troubleshooting a damaged system

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Troubleshooting the system battery

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Troubleshooting power supply units

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Power source problems

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PSU problems

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Troubleshooting cooling problems

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Troubleshooting cooling fans

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Troubleshooting system memory

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Troubleshooting an SD card

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Troubleshooting a hard drive

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Troubleshooting a storage controller

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Troubleshooting expansion cards

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Troubleshooting processors

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System messages

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Warning messages

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Diagnostic messages

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Alert messages

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6 Using system diagnostics................................................................................105

Dell Embedded System Diagnostics

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When to use the Embedded System Diagnostics

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Running the Embedded System Diagnostics from Boot Manager

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Содержание XC430

Страница 1: ...Dell XC430 Web Scale Hyperconverged Appliance Owner s Manual ...

Страница 2: ... the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respecti...

Страница 3: ...r system 20 Methods of setting up and configuring the iDRAC IP address 20 Logging in to iDRAC 20 Remote management 21 Downloading and installing drivers and firmware 21 3 Pre operating system management applications 22 Navigation keys 22 About System Setup 23 Entering System Setup 23 System Setup details 23 System BIOS Settings details 24 System Information details 24 Memory Settings details 25 Pr...

Страница 4: ... Safety instructions 41 Before working inside your system 41 After working inside your system 41 Recommended tools 42 Front bezel 42 Installing the optional front bezel 42 Removing the optional front bezel 42 System cover 42 Removing the system cover 42 Installing the system cover 43 Inside the system 44 Cooling shroud 45 Removing the cooling shroud 45 Installing the cooling shroud 46 System memor...

Страница 5: ...onal iDRAC port card 66 Internal dual SD module optional 66 Removing an internal SD card 67 Installing an optional internal SD card 67 Removing the internal dual SD module 67 Installing the internal dual SD module 69 Integrated storage controller card 69 Removing the integrated storage controller card 69 Installing the integrated storage controller card 71 Heat sinks and processors 71 Removing a p...

Страница 6: ...g a serial I O device 95 Troubleshooting a NIC 95 Troubleshooting a wet system 96 Troubleshooting a damaged system 97 Troubleshooting the system battery 97 Troubleshooting power supply units 98 Power source problems 98 PSU problems 98 Troubleshooting cooling problems 99 Troubleshooting cooling fans 99 Troubleshooting system memory 100 Troubleshooting an SD card 101 Troubleshooting a hard drive 101...

Страница 7: ...tem diagnostic controls 106 7 Jumpers and connectors 107 System board jumper settings 107 System board connectors 108 Disabling a forgotten password 110 8 Getting help 111 Contacting Dell 111 Dell SupportAssist 111 Locating Service Tag of your system 111 Quick Resource Locator 112 7 ...

Страница 8: ...guration Systems Configurations Four hard drive systems Up to four 3 5 inch hot swappable hard drives with non redundant or redundant PSU Front panel features and indicators Figure 1 Front panel features and indicators Table 2 Front panel features and indicators Item Indicator Button or Connector Icon Description 1 Power on indicator power button The power on indicator glows when the system power ...

Страница 9: ...ggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector Allows you to connect a display to the system 5 LCD menu buttons Allows you to navigate the control panel LCD menu 6 L...

Страница 10: ... remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 2 LCD panel features Table 3 LCD panel features Item Button Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling...

Страница 11: ...ns and option items that can be set as the default on the Home screen see View menu View menu NOTE When you select an option in the view menu you must confirm the option before proceeding to the next action iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCS...

Страница 12: ... the system experiences an electrical error for example voltage out of range or a failed power supply unit or voltage regulator See the system event log or system messages for the specific issue If it is because of a problem with the power supply unit PSU check the LED on the PSU Reseat the PSU by removing and reinstalling it If the issue persists seeGetting help Temperature indicator Blinks amber...

Страница 13: ...s in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Table 5 Drive status indicator pattern Drive status indicator pattern Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initializ...

Страница 14: ... iDRAC Direct LED indicator 1 iDRAC Direct status indicator The following table displays iDRAC Direct activity when configuring iDRAC Direct by using the management port USB XML Import Table 6 iDRAC Direct by using the management port USB XML Import Convention iDRAC Direct LED indicator pattern Condition A Green Glows green for a minimum of two seconds at the beginning and end of a file transfer B...

Страница 15: ...icators Figure 5 Back panel features and indicators Table 8 Back panel features and indicators Item Indicator Button or Connector Icon Description 1 Serial connector Allows you to connect a serial device to the system 2 Ethernet connector 1 Integrated 10 100 1000 Mbps NIC connector 3 vFlash card slot optional Allows you to connect the vFlash card 4 iDRAC port optional Dedicated management port on ...

Страница 16: ...on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 11 System identification connector Connects the optional sy...

Страница 17: ...tor is green The NIC is connected to a valid network at its maximum port speed 1 Gbps C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed D Activity indicator is blinking green Network data is being sent or received Redundant power supply unit indicator codes Each AC power supply unit PSU has an illuminated translucent handle that indicates whether...

Страница 18: ... the PSU firmware by using Dell Lifecycle Controller For more information see Dell Lifecycle Controller User s Guide at Dell com idracmanuals C Flashing green and turns off When hot adding a PSU the PSU handle flashes green five times at 4 Hz rate and turns off This indicates that there is a PSU mismatch with respect to efficiency feature set health status and supported voltage Ensure that both th...

Страница 19: ...n of Titanium PSUs which support only 220 V When two identical PSUs receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two PSUs are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC PSUs is not supported and triggers a mismatch E Not lit Power is not connected Documentation references For informa...

Страница 20: ...one of the following interfaces iDRAC Settings utility Lifecycle Controller Dell Deployment Toolkit Server LCD panel You can configure iDRAC IP by using 1 iDRAC Web Interface For more information about setting up and configuring iDRAC see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals 2 Remote Access Controller ADMin RACADM For more information see the RACADM Co...

Страница 21: ...tely monitor and manage the server by using the Dell OpenManage Server Administrator software application and OpenManage Essentials systems management console For more information go to Dell com openmanagemanuals Downloading and installing drivers and firmware Dell recommends that you download and install the latest BIOS drivers and systems management firmware on your system Prerequisites Ensure t...

Страница 22: ...gation keys can help you access the pre operating system management applications Page Up Moves to the previous screen Page Down Moves to the next screen Up arrow Moves to the previous field Down arrow Moves to the next field Enter Enables you to type a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to...

Страница 23: ...xt in the text browser press F1 From System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security Entering System Setup 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup If you...

Страница 24: ...nd ports Boot Settings Specifies options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Network Settings Specifies options to change the network settings Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options Serial Communication Specifies options to manage the serial ports and specify...

Страница 25: ...ting mode The options available are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode This option is set to Optimizer Mode by default NOTE The Memory Operating Mode option can have different default and available options based on the memory configuration of your system NOTE The Dell Fault Resilient Mode...

Страница 26: ...n is set to Enabled by default You can disable this option for applications that need high utilization of random memory access Hardware Prefetcher Enables or disables the hardware prefetcher This option is set to Enabled by default DCU Streamer Prefetcher Enables or disables the Data Cache Unit DCU streamer prefetcher This option is set to Enabled by default DCU IP Prefetcher Enables or disables t...

Страница 27: ...ined as follows Embedded SATA Enables the embedded SATA option to be set to Off ATA AHCI or RAID modes This option is set to AHCI by default Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST This option is applicable only for ATA and AHCI modes Write Cache Enables or disables the command for Embedded SATA drives during POST Port A Sets the drive type o...

Страница 28: ...ways enabled Port E Sets the drive type of the selected device For Embedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of...

Страница 29: ...bedded SATA settings in ATA mode set this field to Auto to enable BIOS support Set it to OFF to turn off BIOS support For AHCI or RAID mode BIOS support is always enabled Model Specifies the drive model of the selected device Drive Type Specifies the type of drive attached to the SATA port Capacity Specifies the total capacity of the hard drive This field is undefined for removable media devices s...

Страница 30: ...ption is not enabled for UEFI Boot Mode Boot Option Settings Configures the boot sequence and the boot devices BIOS Boot Settings Enables or disables BIOS boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Enables or disables UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE This option is set to IPv4 by default NOTE This option is enabled only...

Страница 31: ...edded NIC1 and NIC2 options If set to Disabled the NIC may still be available for shared network access by the embedded management controller The embedded NIC1 and NIC2 options are only available on systems that do not have Network Daughter Cards NDCs The Embedded NIC1 and NIC2 option is mutually exclusive with the Integrated Network Card 1 option Configure the Embedded NIC1 and NIC2 option by usi...

Страница 32: ... iDRAC The serial MUX setting can independently be changed in iDRAC Loading the BIOS default settings from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1 External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1 Serial Device 2 or the Remote Access Device by using this option NOTE Only S...

Страница 33: ...his option is set to Enabled by default Collaborative CPU Performance Control Enables or disables the CPU power management option When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC This option is set to Disabled by default Memory Patrol Scrub Sets the memory patrol scrub frequency This option is set to Standard by default Memory Refresh Rate Sets the...

Страница 34: ...boot Measurements TPM Information Changes the operational state of the TPM This option is set to No Change by default TPM Status Specifies the TPM status TPM Command CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Clears all the contents of the TPM The TPM Clear option is set to No by default Intel TXT Enables or d...

Страница 35: ... restores the platform key PK Key Exchange Key Database Enables you to import export delete or restore entries in the Key Exchange Key KEK Database Authorized Signature Database Imports exports deletes or restores entries in the Authorized Signature Database db Forbidden Signature Database Imports exports deletes or restores entries in the Forbidden Signature Database dbx Miscellaneous Settings de...

Страница 36: ...ger The Boot Manager screen allows you to select boot options and diagnostic utilities 1 Turn on or restart your system 2 Press F11 when you see the message F11 Boot Manager If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Boot Manager main menu Continue Normal Boot The system attempts to boot to devices star...

Страница 37: ...ed from the BIOS boot mode NOTE For the latest information on supported operating systems go to Dell com ossupport Assigning a system and setup password Prerequisites NOTE The password jumper enables or disables the System Password and Setup Password features For more information about the password jumper settings see System board connectors You can assign a new System Password and Setup Password ...

Страница 38: ...pts to type the correct password After the third unsuccessful attempt the system displays an error message that the system has stopped functioning and must be turned off Even after you turn off and restart the system the error message is displayed until the correct password is entered Deleting or changing an existing system password and setup password Prerequisites Ensure that the Password jumper ...

Страница 39: ...ord status option with the setup password option to protect the system password from unauthorized changes Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the system s lifecycle The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system NOTE Certain platform configurat...

Страница 40: ...mal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options Default Maximum Exhaust Temperature Fan Speed Offset NOTE When the User Option is set to the default Auto setting the user option cannot be modified 3 Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields 4 Click Back Finish Yes 40...

Страница 41: ...not covered by your warranty Read and follow the safety instructions that are shipped with your product CAUTION Operating the system without the system cover can result in component damage NOTE Dell recommends that you always use a static mat and static strap while working on components inside the system NOTE To ensure proper operation and cooling all bays in the system and system fans must be pop...

Страница 42: ...d remove the bezel key NOTE The bezel key is attached to the back of the bezel 2 Hook the right end of the bezel onto the chassis 3 Fit the free end of the bezel onto the system 4 Lock the bezel by using the key Removing the optional front bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front pane...

Страница 43: ...ver on both sides and lift the cover away from the system Figure 8 Removing and installing the system cover 1 latch release lock 2 latch 3 system cover Next steps 1 Install the system cover Installing the system cover Prerequisites Ensure that you read the Safety instructions Steps 1 Align the slots of the system cover with the tabs on the chassis 2 Press the cover release latch and push the cover...

Страница 44: ...leshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Figure 9 Inside the system with a non redundant power supply unit 1 control panel 2 cable routing latch 3...

Страница 45: ...s may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that y...

Страница 46: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system Steps 1 Align the following a guide on the cooling shroud with the guide pin on the system board b intrusion...

Страница 47: ...nse Configuration Optimized Maximum supported DIMM frequency of the processors The system contains 12 memory sockets split into four sets two sets of 4 sockets and two sets of 2 sockets each Each 4 socket set is organized into two channels and each 2 socket set is organized into one channel In each channel of the 4 socket set the release levers of the first socket are marked white and the second s...

Страница 48: ...y channels are organized as follows Processor 1 channel 0 memory sockets A1 and A5 channel 1 memory sockets A2 and A6 channel 2 memory sockets A3 and A7 channel 3 memory sockets A4 and A8 Processor 2 channel 0 memory sockets B1 48 ...

Страница 49: ...es with different capacities populate the sockets with memory modules with highest capacity first For example if you want to mix 4 GB and 8 GB DIMMs populate 8 GB DIMMs in the sockets with white release levers and 4 GB DIMMs in the sockets with black release levers In a dual processor configuration the memory configuration for each processor should be identical through the first eight slots For ex...

Страница 50: ...able 13 Memory configurations two processors System Capacity in GB DIMM Size in GB Number of DIMMs DIMM Rank Organization and Frequency DIMM Slot Population 64 16 4 2R x8 2133 MT s A1 A2 B1 B2 128 16 8 2R x4 2133 MT s A1 A2 A3 A4 B1 B2 B3 B4 192 16 12 2R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 384 32 12 RDIMM 2R x4 2133 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 Removing a memory module Pre...

Страница 51: ... the appropriate memory module socket 2 To release the memory module from the socket simultaneously press the ejectors on both ends of the memory module socket CAUTION Handle each memory module only by the card edges ensuring not to touch the middle of the memory module or metallic contacts 3 Lift the memory module away from the chassis Figure 12 Removing the memory module 1 memory module 2 memory...

Страница 52: ...uring not to touch the middle of the memory module or metallic contacts CAUTION To prevent damage to the memory module or the memory module socket during installation do not bend or flex the memory module insert both ends of the memory module simultaneously 2 If a memory module or a memory module blank is installed in the socket remove it NOTE The procedure to remove a memory module blank is simil...

Страница 53: ...odules are firmly seated in their sockets 5 Run the system memory test in the system diagnostics SATADOM A SATADOM is a disk on module DOM form factor with an incorporated standard SATA data connection By default the SATADOM comes with a power cable installed and is set in a Read Write position The SATADOM uses an onboard SATA controller and does not require an additional controller With Nutanix y...

Страница 54: ...n controller RDS and so on Client based Antivirus Run Virtual Machines directly on the SATADOM Ensure that the Virtual Machines run on Solid State Drives SSDs and Hard Disk Drives HDDs Removing the SATADOM Prerequisites 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Many repairs may only be done by a certified service techn...

Страница 55: ... in Before working inside your system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instru...

Страница 56: ...emoval and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to fo...

Страница 57: ...the safety guidelines listed in Safety instructions section 2 If installed remove the front bezel Steps Insert the hard drive carrier blank into the hard drive slot and push the hard drive carrier blank until the release button clicks into place Next steps If removed install the front bezel Removing a hot swappable hard drive carrier Prerequisites CAUTION Many repairs may only be done by a certifi...

Страница 58: ...r system cooling all empty hard drive slots must have hard drive carrier blanks installed Figure 16 Removing and installing a hot swappable hard drive carrier 1 release button 2 hard drive carrier 3 hard drive carrier handle Next steps If you are not replacing the hard drive immediately insert a hard drive carrier blank in the empty hard drive slot or install a hard drive carrier Installing a hot ...

Страница 59: ...ble hard drive carrier Steps 1 Press the release button on the front of the hot swappable hard drive carrier and open the hot swappable hard drive carrier handle 2 Insert the hot swappable hard drive carrier into the hard drive slot and push the hot swappable hard drive carrier until it comes in contact with the backplane 3 Close the hot swappable hard drive carrier handle to lock the hot swappabl...

Страница 60: ...e due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product NOTE Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots 1 Keep the Phillips 2 screwdriver ready 2 Remove the hot swappable hard drive carrier Steps 1 Insert the hot swappable hard drive...

Страница 61: ...ooling fan Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that a...

Страница 62: ...section 3 Remove the cooling shroud 4 If installed remove the cooling fan blank Steps 1 Lower the fan into the cooling fan bracket 2 Connect the power cable to the power cable connector on the system board Next steps 1 Install the cooling shroud 2 Follow the procedure listed in the After working inside your system section Expansion cards and expansion card riser An expansion card in the computer i...

Страница 63: ...st using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 15 Expansion card installation order Card priority Card type Slot priority Maximum allowed 1 10 Gb NICs 1 2 2 2 1 Gb NICs 1 2 2 Removing the expansion card riser Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform ...

Страница 64: ...oduct documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in Safety instructions section 2 Follow the procedure listed in the Before working inside your system section 3 D...

Страница 65: ...les to the expansion card Next steps 1 Install the expansion card riser 2 Follow the procedure listed in the After working inside your system section iDRAC ports card The iDRAC ports card consists of the SD vFlash card slot and an iDRAC port The iDRAC ports card is used for advanced management of the system An SD vFlash card is a Secure Digital SD card that plugs into the SD vFlash card slot in th...

Страница 66: ...fety instructions that are shipped with your product 1 Ensure that you follow the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Keep the Phillips 2 screwdriver ready Steps 1 Align and insert the tabs on the iDRAC port card into the slots on the chassis 2 Insert the iDRAC port card into the connector on the system board 3 Tighten the that the iDRAC port ca...

Страница 67: ...e done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Locate the SD card ...

Страница 68: ...d pull the dual SD module out of the system board Figure 19 Removing and installing the Internal Dual SD Module IDSDM 1 Internal Dual SD module 2 LED status indicator 2 3 SD card 4 SD card slot 2 5 SD card slot 1 6 IDSDM connector Table 16 IDSDM indicator codes Convention IDSDM indicator code Description A Green Indicates that the card is online B Flashing green Indicates rebuild or activity 68 ...

Страница 69: ...stem Steps 1 Locate the IDSDM connector on the system board To locate the IDSDM connector see System board connectors 2 Align the connectors on the system board and the dual SD module 3 Push the dual SD module until it is firmly seated on the system board Next steps 1 Install the SD vFlash media card s NOTE Temporarily label each SD card with its corresponding slot before removal Replace the SD ca...

Страница 70: ...ntegrated storage controller cable to the integrated storage controller card connector on the system board 2 Lift the integrated storage controller cable out 3 Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on system board 4 Lift the card out of the chassis Figure 20 Removing and installing the integrated storage controller card 1 int...

Страница 71: ...ated storage controller card into the integrated storage controller card connector on the system board Ensure that the tabs on the system board align with the screw holes on the integrated storage controller card 3 Align the screws on the integrated storage controller card cable with the screw holes on the connector 4 Tighten the screws to secure the integrated storage controller card cable with t...

Страница 72: ... upgrading your system download the latest system BIOS version from dell com support and follow the instructions included in the compressed download file to install the update on your system NOTE You can update the system BIOS using the Lifecycle Controller For more information about Dell Lifecycle controller see dell com esmmanuals 4 Follow the procedure listed in Before working inside your syste...

Страница 73: ... release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 6 Similarly position your thumb firmly over the processor close first socket release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab Rotate the lever 90 degrees upward 7 Lower the open first socket release l...

Страница 74: ...st socket release lever up so that the socket is ready for the new processor CAUTION The socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket NOTE If you are permanently removing the processor you must install a socket protective cap in the vacant socket to protect the socket pins and keep the socket free...

Страница 75: ...orized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 Steps 1 Remove the heat sink 2 Unpack the new processor If the processor has previously been used in a system remove any remaining thermal grease from the processor using a lint free cloth 3 Locate the pr...

Страница 76: ...the lock icon until it is locked in position f Similarly rotate the open first socket release lever near the unlock icon to the unlocked position 9 To install the heat sink a If applicable remove the existing thermal grease from the heat sink using a clean lint free cloth b Apply thermal grease on the top of the processor Use the thermal grease syringe included with your processor kit to apply the...

Страница 77: ...lied to the system equally from both PSUs to maximize efficiency NOTE The PSUs must be of the same type and have the same maximum output power NOTE For AC PSUs use only PSUs with the Extended Power Performance EPP label on the back Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn on Hot Spare feature Your system supports the ...

Страница 78: ...afety instructions that are shipped with your product CAUTION The system requires one power supply unit PSU for normal operation On power redundant systems remove and replace only one PSU at a time in a system that is powered on 1 Follow the safety guidelines listed in the Safety instructions section 2 Disconnect the power cable from the power source 3 Disconnect the power cable from the PSU and r...

Страница 79: ...ch it For information about the cable management arm see the rack documentation of the system 2 Connect the power cable to the PSU and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new PSU in a system with two PSUs allow several seconds for the system to recognize the PSU and determine it...

Страница 80: ...ing the system battery 1 positive side of battery 2 socket 3 To install a new system battery hold the battery with the positive facing up and slide it under the securing tabs 4 Press the battery into the connector until it snaps into place Next steps 1 Install the expansion card riser 2 Follow the procedure listed in After working inside your system 3 While booting press F2 to enter the System Set...

Страница 81: ...e hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 1 Ensure that you read the 3 5 inch or 2 5 inch x4 SAS SATA backplane Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove all hard drives Steps 1 Disco...

Страница 82: ... 5 system board Installing the hard drive backplane Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read ...

Страница 83: ...s CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 ...

Страница 84: ...product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Ensure that you read the Safety instructions 2 Keep the 2 Phillips screwdriver handy Steps Align the locking tabs on the control panel with the notches on ...

Страница 85: ...s that came with the product 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors Steps 1 Remove the screw s securing the control panel module to the chassis 2 Remove all the cables connecting the control panel module to the chassis Figure ...

Страница 86: ...nterposer board The power interposer board is a board that connects the redundant power supplies to the system board The power interposer board PIB is only supported in systems with redundant power supplies Removing the power interposer board Prerequisites CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorize...

Страница 87: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product 1 Follow the safety guidelines listed in the Safety instructions section Steps 1 Align the power interposer board PIB with the standoffs on the chassis 2 Install the two screws t...

Страница 88: ...e TPM plug in module is installed it is cryptographically bound to that specific system board Any attempt to remove an installed TPM plug in module breaks the cryptographic binding and it cannot be re installed or installed on another system board 1 Ensure that you read the Safety instructions 2 Follow the procedure listed in Before working inside your system 3 Remove the following a cooling shrou...

Страница 89: ...uld only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not lift the system board assembly by holding a memory module processor ...

Страница 90: ...ank and processor or processor blank c expansion card riser d expansion cards e integrated storage controller card f cooling fan cables g memory modules h cooling shroud 3 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed through the cable routing latch 4 Follow the procedure listed in After working inside your system 5 Import your new or existing iD...

Страница 91: ...urn on the system If BIOS detects a new system board and if the Service Tag is present in the backup flash device BIOS displays the Service Tag the status of the license and the UEFI Diagnostics version 2 Do one of the following To restore the Service Tag license and diagnostics information press Y To navigate to the Lifecycle Controller based restore options press N To restore data from a previou...

Страница 92: ...and follow the safety instructions that are shipped with your product Ensure that you read the Safety instructions Steps 1 Locate the TPM connector on the system board 2 Align the edge connectors on the TPM with the slot on the TPM connector 3 Insert the TPM into the TPM connector such that the plastic bolt aligns with the slot on the system board 4 Press the plastic bolt until the bolt snaps into...

Страница 93: ...ur system press F2 to go to System Setup 2 On the System Setup Main Menu screen click System BIOS System Security 3 From the TPM Security option select On with Pre boot Measurements 4 From the TPM Command option select Activate 5 Save the settings 6 Restart your system 7 Go to System Setup 8 On the System Setup Main Menu screen click System BIOS System Security 9 From the Intel TXT option select O...

Страница 94: ...nstalled the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting external connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting the video subsystem 1 Check the system and power connections to the monitor 2 Check the video int...

Страница 95: ...default settings 11 On the IDRAC Settings Utility screen ensure that the USB Management Port Mode is configured as Automatic or Standard OS Use 12 Reconnect and power on each USB device one at a time 13 If a USB device causes the same problem power down the device replace the USB cable with a known good cable and power up the device Next steps If all troubleshooting fails see Getting Help Troubles...

Страница 96: ...mple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that are shipped with your product Steps 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Remove...

Страница 97: ... Memory modules Hard drive carriers Hard drive backplane 4 Ensure that all cables are properly connected 5 Install the system cover 6 Run the appropriate diagnostic test For more information see Using system diagnostics Next steps If the tests fail see Getting Help Troubleshooting the system battery Prerequisites CAUTION Many repairs may only be done by a certified service technician You should on...

Страница 98: ...s not light up when the power button is pressed press the power on button firmly 2 Plug in another working device to ensure that the system board is not faulty 3 Ensure that no loose connections exist For example loose power cables 4 Ensure that the power source meets applicable standards 5 Ensure that there are no short circuits 6 Have a qualified electrician check the line voltage to ensure that...

Страница 99: ...evel needed or set the minimum fan speed to a custom value On F2 System Setup 1 Select iDRAC Settings Thermal and set a higher fan speed from the fan speed offset or minimum fan speed From RACADM commands 1 Run the command racadm help system thermalsettings For more information see the Integrated Dell Remote Access Controller User s Guide at Dell com idracmanuals Troubleshooting cooling fans Prere...

Страница 100: ... page and check the system memory setting Make any changes to the memory settings if required If the memory settings match the installed memory but the issue still persists go to step 12 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Remove the system cover 7 Check the memory channels and ensure that they are populated correctly NOTE See the s...

Страница 101: ...cy is enabled at the time of SD card failure a critical alert is logged and chassis health degrades 4 Replace the failed SD card with a new SD card 5 Install the system cover 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is set to the r...

Страница 102: ...ler 1 Run the appropriate diagnostic test For more information see Using system diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Remove the system cover 4 Verify that the installed expansion cards are compliant with the expansion card installation guidelines 5 Ensure that each expansion card is firmly seated in its connector 6 Instal...

Страница 103: ... the system cover 8 Remove all expansion cards installed in the system 9 Install the system cover If the tests fail see Getting Help 10 For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Remove the system cover c Reinstall one of the expansion cards d Install the system cove...

Страница 104: ...e a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic messages The system diagnostic utilities may ...

Страница 105: ... information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to use the Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running the Embedded System...

Страница 106: ...n System health Provides the current overview of the system performance Event log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the ePSA Diagnostics Guide Notebooks Desktops and Servers available at Dell com support home 106 ...

Страница 107: ...17 System board jumper settings Jumper Setting Description PWRD_EN The password reset feature is enabled pins 2 4 BIOS local access is unlocked at the next AC power cycle The password reset feature is disabled pins 4 6 NVRAM_CLR The configuration settings are retained at the next system boot pins 3 5 The configuration settings are cleared at system boot pins 1 3 107 ...

Страница 108: ...nector 2 FB_USB Front panel USB connector 3 PIB_CONN Power interposer board connector 4 SATA_CDROM SATA connector CDROM 5 MiniPERC PCIE_G3_X8 CPU1 Mini PERC card connector 6 SATA_TBU SATA connector tape backup unit 7 SW_RAID_B Software RAID connector B 8 CTRL_PNL Control panel interface connector 9 SW_RAID_A Software RAID connector A 10 INT_USB_3 0 Internal USB connector 108 ...

Страница 109: ...sion card installation guidelines 16 NIC4 Network connector 17 NIC3 Network connector 18 B1 B2 Memory module socket 19 USB2_3 0 USB connector 20 USB1 USB connector 21 NIC1 and NIC2 Network connector 22 B3 B4 Memory module socket 23 CPU2 Processor socket 2 24 PWR_CONN_C P3 8 pin power connector 25 CPU1 Processor socket 1 26 IDSDM Internal Dual SD Module connector 27 INTRUSION Intrusion switch conne...

Страница 110: ...et 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on...

Страница 111: ...gories is displayed 5 For contact details of Dell Global Technical Support a Click Global Technical Support b The Technical Support page is displayed with details to call chat or e mail the Dell Global Technical Support team Dell SupportAssist For an enhanced Support Experience Dell recommends installing and configuring Dell SupportAssist Dell SupportAssist is a software application that transpare...

Страница 112: ...nel Quick Resource Locator Use the Quick Resource Locator QRL to get immediate access to system information and how to videos This can be done by visiting Dell com QRL or by using your smartphone or tablet and a model specific Quick Resource QR code located on your Dell system To try out the QR code scan the following image Figure 34 Quick Resource Locator 112 ...

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