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Contacting Dell

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be available in
your area. To contact Dell for sales, technical support, or customer service issues:

1.

Visit support.dell.com.

2.

Select your support category.

3.

If you are not a U.S. customer, select your country code at the bottom of the page,

or select All to see more choices.

4.

Select the appropriate service or support link based on your need.

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Содержание Vostro 260

Страница 1: ...Dell Vostro 260 260s Slim Tower Owner s Manual Regulatory Model D11D Regulatory Type D11M001 ...

Страница 2: ...ks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or othe...

Страница 3: ...over 11 Removing The Cover 11 Installing The Cover 12 3 Front Bezel 13 Removing The Front Bezel 13 Installing The Front Bezel 14 4 Expansion Card 15 Removing The Expansion Card 15 Installing The Expansion Card 16 5 Memory 17 Removing The Memory 17 Installing The Memory 18 6 Optical Drive 19 Removing The Optical Drive 19 Installing The Optical Drive 20 7 Hard Drive 21 Removing The Hard Drive 21 ...

Страница 4: ...Switch 32 11 Input Output Panel 33 Removing The I O Panel 33 Installing The I O Panel 36 12 Processor 37 Removing The Processor 37 Installing The Processor 40 13 Coin Cell Battery 41 Removing The Coin Cell Battery 41 Installing The Coin Cell Battery 42 14 System Board 43 Removing The System Board 43 Installing The System Board 44 15 Wireless Local Area Network WLAN Card 47 Removing The WLAN Card 4...

Страница 5: ...Diagnostic Power LED Codes 55 Diagnostic Beep Codes 56 Diagnostic Error Messages 57 System Error Messages 63 18 System Setup 65 System Setup Overview 65 System Setup Screens 65 Enter System Setup 66 System Setup Option 67 19 Contacting Dell 71 Contacting Dell 71 ...

Страница 6: ...6 ...

Страница 7: ...cumentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on...

Страница 8: ...ts 5 Press and hold the power button while the computer is unplugged to ground the system board 6 Remove the cover CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components ...

Страница 9: ...g system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 2 Connect any tele...

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Страница 11: ...ver Removing The Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the screws that secure the cover to the computer 3 Slide the computer cover towards the back of the computer 11 ...

Страница 12: ...r Installing The Cover 1 Place the cover on the chassis 2 Push the cover towards the front of the computer 3 Replace the screws to secure the cover to the computer 4 Follow the procedures in After Working Inside Your Computer 12 ...

Страница 13: ... procedures in Before Working Inside Your Computer 2 Remove the cover 3 Pry the front panel retention clips away from the chassis 4 Rotate the front bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis 13 ...

Страница 14: ...lace the hooks on the notches in the computer 2 Rotate the front bezel towards the computer 3 Press the front bezel till the tabs snap in to place 4 Replace the cover 5 Follow the procedures in After Working Inside Your Computer 14 ...

Страница 15: ...ansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Pull up the release tab on the card retention latch 4 Press on the release lever to release the securing tab from the notch in the card 15 ...

Страница 16: ...ng The Expansion Card 1 Place the expansion card on it s connector 2 Press down the card retention till it snaps into place 3 Secure the expansion card by pushing the card retention latch till it snaps into place 4 Replace the cover 5 Follow the procedures in After Working Inside Your Computer 16 ...

Страница 17: ...y 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retention tabs on each side of the memory module 4 Lift the memory module out of it s connector on the system board 17 ...

Страница 18: ...ry 1 Place the memory module into it s connector on the system board 2 Press the memory module into the socket till it snaps into place 3 Replace the cover 4 Follow the procedures in After Working Inside Your Computer 18 ...

Страница 19: ...ow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the data cable and power cable from the optical drive 4 Pull the optical drive release latch and then push the optical drive towards the front of the computer 19 ...

Страница 20: ...l Drive 1 Push the optical drive into the computer till it snaps into place 2 Connect the data cable and power cable to the optical drive 3 Replace the cover 4 Follow the procedures in After Working Inside Your Computer 20 ...

Страница 21: ...he Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the SATA cable and power cable from the hard drive 4 Remove the screws that secure the hard drive to the computer 21 ...

Страница 22: ...5 Remove the hard drive from the computer 6 Remove the screws that secure the bracket to the hard drive 22 ...

Страница 23: ...t to the hard drive 2 Replace the hard drive into the computer 3 Replace the screws that secure the hard drive to the computer 4 Connect the SATA cable and power cable to the hard drive 5 Replace the cover 6 Follow the procedures in After Working Inside Your Computer 23 ...

Страница 24: ...24 ...

Страница 25: ... Removing The Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the fan cable from the system board 4 Remove the screws that secure the fan to the computer 25 ...

Страница 26: ... Installing The Fan 1 Place the fan on the computer 2 Replace the screws to secure the fan to the computer 3 Connect the fan cable to the system board 4 Replace the cover 5 Follow the procedures in After Working Inside Your Computer 26 ...

Страница 27: ...he procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the front bezel 4 Remove the optical drive 5 Remove the hard drive 6 Disconnect the power cables from the system board 7 Un thread the power cables from the metal clips 27 ...

Страница 28: ...8 Remove the screws that secure the power supply to the computer 9 Push in on the blue release tab beside the power supply and slide the power supply towards the front of the computer 28 ...

Страница 29: ...the computer till it snaps into place 3 Replace the screws to secure the power supply to the computer 4 Thread the power cables through the metal clips 5 Connect the power cables to the system board 6 Replace the hard drive 7 Replace the optical drive 8 Replace the front panel 9 Replace the cover 10 Follow the procedures in After Working Inside Your Computer 29 ...

Страница 30: ...30 ...

Страница 31: ...efore Working Inside Your Computer 2 Remove the cover 3 Disconnect the power switch cable from the system board 4 Remove the hard drive LED button by pulling it out from the slot 5 Remove the power button by pressing on the two latches and pulling it out from the slot 31 ...

Страница 32: ...rd drive LED cable through the front of the computer 2 Place the hard drive LED button into the slot by pulling it in into it s slot 3 Push the power button into it s slot and press it in till it snaps into place 4 Connect the power switch cable to the system board 5 Replace the cover 6 Follow the procedures in After Working Inside Your Computer 32 ...

Страница 33: ...emoving The I O Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the three I O panel and FlyWire cables from the system board 4 Un thread the cables from the metal clips 33 ...

Страница 34: ...he hard drive LED button by pulling it out from the slot 6 Remove the power button by pressing on the two latches and pulling it out from the slot 7 Remove the screw that secures the I O panel to the computer 34 ...

Страница 35: ...8 Slide the I O panel towards the bottom of the computer and remove the I O panel from the computer 9 Release the securing clips using a small flat headed screwdriver and push up the SD Card Reader 35 ...

Страница 36: ...the I O panel towards the top of the computer 3 Replace the screw that secures the I O panel 4 Place the hard drive LED button by pushing it into it s slot 5 Push the power button into it s slot 6 Route the three cables through the metal clips 7 Connect the three I O panel and FlyWire cables to the system board 8 Replace the cover 9 Follow the procedures in After Working Inside Your Computer 36 ...

Страница 37: ...low the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the heat sink and fan assembly cable from the system board 4 Loosen the captive screws that secure the heat sink and fan assembly to the system board 37 ...

Страница 38: ...ward and remove it from the computer NOTE Lay the assembly with the fan facing downward and with the thermal grease facing upward 6 Press the release lever down and then move it outward to release it from the retention hook that secures it 38 ...

Страница 39: ...7 Lift the processor cover 8 Lift the processor to remove it from the socket and place it in an antistatic packaging 39 ...

Страница 40: ... also notched on the processor socket 2 Close the processor cover 3 Press the release lever down and move it inwards to secure it with the retention hook 4 Place the heat sink and fan assembly on the processor 5 Tighten the captive screws that secure the heat sink and fan assembly to the system board 6 Connect the heat sink and fan assembly cable to the system board 7 Replace the cover 8 Follow th...

Страница 41: ...Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the release latch away from the battery to allow the battery to pop up from the socket 4 Lift the coin cell battery out of the computer 41 ...

Страница 42: ...n Cell Battery 1 Place the coin cell battery in it s socket on the system board 2 Press the coin cell battery till it snaps into place 3 Replace the cover 4 Follow the procedures in After Working Inside Your Computer 42 ...

Страница 43: ...2 Remove the cover 3 Remove the front bezel 4 Remove the memory 5 Remove the optical drive 6 Remove the hard drive 7 Remove the expansion card 8 Remove the processor 9 Disconnect and un thread all the cables connected to the system board 10 Remove the screws that secure the system board to the computer 43 ...

Страница 44: ... Installing The System Board 1 Place the system board into the computer at a 45 degrees angle and then slide it towards the back of the computer 2 Replace the screws to secure the system board to the computer 3 Thread and connect all the cables connected to the system board 4 Replace the processor 5 Replace the expansion card 6 Replace the hard drive 7 Replace the optical drive 44 ...

Страница 45: ...8 Replace the front panel 9 Replace the cover 10 Follow the procedures in After Working Inside Your Computer 45 ...

Страница 46: ...46 ...

Страница 47: ... Local Area Network WLAN Card Removing The WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the antennae 4 Pull up the release tab on the card retention latch 47 ...

Страница 48: ...it s connector Installing The WLAN Card 1 Insert the card into it s connector on the computer 2 Push down the release tab on the card retention latch 3 Replace the antennae 4 Replace the cover 5 Follow the procedures in After Working Inside Your Computer 48 ...

Страница 49: ...w information about your computer Processor Type Intel Core i3 series Intel Core i5 series Intel Pentium Dual Core L2 cache up to 6 MB depending on the processor Memory Memory module connector two DIMM slots Memory module capacity 1 GB 2 GB or 4 GB Type 1333 MHz DDR3 Non ECC Minimum memory 1 GB Maximum memory 8 GB Video Video Type Integrated Intel HD Graphics with Intel Pentium Dual Core CPU GPU c...

Страница 50: ...udio Integrated Integrated 5 1 high definition audio Network Integrated Realtek 10 100 1000 Mbps Ethernet System Information Chipset Intel H61 BIOS chip NVRAM 32 Mb Expansion Bus Bus type PCI Express 2 0 SATA 1 0 and 2 0 USB 2 0 8 in 1 media card reader for Vostro 260S 19 in 1 media card reader optional in Vostro 260 Bus speed PCI Express PCI Express x1 slot includes mini PCI Express support speed...

Страница 51: ... 5 25 inch drive bays two one Internally accessible 3 5 inch drive bays two one External Connectors Audio Back panel three connectors Front Panel two front panel connectors for headphone and microphone Network one RJ45 connector USB Front panel one USB 2 0 connector one powered USB 2 0 connector Back panel six USB 2 0 connectors Video one 15 hole VGA connector one 19 pin HDMI connector 51 ...

Страница 52: ...puter is reading data from or writing data to the hard drive Power Coin cell battery 3 V CR2032 lithium coin cell Input voltage 100 VAC to 127 VAC 200 VAC to 240 VAC Input frequency 50 Hz to 60 Hz Wattage Vostro 260 300 W Vostro 260S 250 W Input current Vostro 260 9 00 A 8 00 A 4 50 A Vostro 260S 8 00 A 4 00 A NOTE Total power output of 5 50 V and 3 30 V can not exceed 160 W Maximum heat dissipati...

Страница 53: ... 102 00 mm 4 02 inches Depth 433 10 mm 17 05 inches Weight Minimum 7 60 Kg 16 76 lb Environmental Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity 20 to 80 noncondensing Altitude Operating 15 20 m to 3048 m 50 ft to 10 000 ft Storage 15 20 m to 10 668 m 50 ft to 35 000 ft Airborne contaminant level G1 as defined by ISA S71 04 1985 53 ...

Страница 54: ...54 ...

Страница 55: ... ensure the power strip is plugged into an electrical outlet and is turned on Also bypass power protection devices power strips and power extension cables to verify the computer turns on properly Ensure the electrical outlet is working by testing it with another device such as a lamp Blinking Amber Computer fails to complete POST or processor failure Remove and then reinstall any cards Remove and ...

Страница 56: ...e system board Steady White The computer is fully functional and in the On state If the computer is not responding do the following Ensure the display is connected and turned on If the display is connected and turned on listen for a beep code Diagnostic Beep Codes Beep Possible Cause Troubleshooting Steps 1 BIOS ROM checksum in progress of failure System board failure covers BIOS corruption or ROM...

Страница 57: ...etup program BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer DATA ERROR The hard drive cannot read the data DECREAS...

Страница 58: ...e a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames GATE A20 FAILURE A memory module may be loose Reinstall the memory modules and if necessary replace them GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information For example Printer out of paper Take the a...

Страница 59: ... hard drive and boot the computer from a optical Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics INSERT BOOTABLE MEDIA The operating system is trying to boot to non bootable media such as a floppy disk or optical drive Insert bootable media INVALID CONFIGURATION INFORMATION...

Страница 60: ...UE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation ...

Страница 61: ...dell com If the problem persists contact Dell OPTIONAL ROM BAD CHECKSUM The optional ROM has failed Contact Dell SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Star...

Страница 62: ... program does not match the system clock Correct the settings for the Date and Time options TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in t...

Страница 63: ...d failure or loose cable If reseating the cable does not solve the problem replace the keyboard No boot device available No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and en...

Страница 64: ... SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure 64 ...

Страница 65: ...ccess the System Setup options Press Left Arrow and Right Arrow keys to navigate As a Menu option is highlighted the Options List lists the options that define the hardware installed on your computer Options List Appears on the left side of the System Setup window The field lists features that define the configuration of your computer including installed hardware power conservation and security fe...

Страница 66: ...or Down Arrow Select an item to display Left Arrow or Right Arrow Select a menu to display or Change existing item value Enter Select the sub menu or execute command F9 Load setup default F10 Save current configuration and exit System Setup Enter System Setup 1 Turn on or restart your computer 2 When the blue DELL logo is displayed you must watch for the F2 prompt to appear 3 Once the F2 prompt ap...

Страница 67: ...lable Processor Information Processor Type Displays the type of processor L2 Cache Size Displays the processor L2 cache size L3 Cache Size Displays the processor L3 cache size Memory Information Memory Installed Displays the total computer memory Memory Speed Displays the memory speed Memory Technology Displays the type and technology Device Information SATA 0 Displays the model number and capacit...

Страница 68: ...the processor power saving report to the operating system Default Enabled System Configuration Onboard Audio Controller Enable or disable the onboard audio controller Default Enabled Onboard LAN Controller Enable or disable the onboard LAN controller Default Enabled Onboard LAN Boot ROM Enable or disable the onboard LAN boot ROM Default Disabled USB Controller Enable or disable the USB controller ...

Страница 69: ...rt to be displayed during POST Default Enabled Boot Set Boot Priority Specifies the order of different devices in which the computer will boot through at start up Hard Disk Drives Specify which hard drive the computer can boot through CD DVD ROM Drives Specify which CD DVD the computer can boot through Security Unlock Setup Status Specifies whether the BIOS can be edited Admin Password Status Spec...

Страница 70: ...Exit This section allows you to save discard and load default settings before exiting from System Setup 70 ...

Страница 71: ... support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the page or select All to see more choices 4 Select the appropriate service...

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