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Troubleshooting

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

•

Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.

•

Verify that the power outlet is functioning
properly using any other electrical equipment.

•

Ensure that the power button is depressed fully.

•

Ensure that the correct input source is selected in
the

Input Source

menu.

No Video/Power
LED on

No picture or no
brightness

•

Increase brightness & contrast controls via OSD.

•

Perform monitor self-test feature check.

•

Check for bent or broken pins in the video cable
connector.

•

Run the built-in diagnostics.

•

Ensure that the correct input source is selected in
the

Input Source

menu.

Missing Pixels

LCD screen has
spots

• Cycle power on-off.
• Pixel that is permanently off is a natural defect

that can occur in LCD technology.

• For more information on Dell Monitor Quality

and Pixel Policy, see Dell Support site at:

http://

www.dell.com/support/monitors

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect

that can occur in LCD technology.

• For more information on Dell Monitor Quality

and PixelPolicy, see Dell Support site at:

http://

www.dell.com/support/monitors

Brightness
Problems

Picture too dim
or too bright

•

Reset the monitor to factory settings.

•

Adjust brightness & contrast controls via OSD.

Safety Related
Issues

Visible signs of
smoke or sparks

•

Do not perform any troubleshooting steps.

•

Contact Dell immediately.

Intermittent
Problems

Monitor
malfunctions on
& off

•

Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.

• Reset the monitor to factory settings.
•

Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.

Содержание UltraSharp UP2718Q

Страница 1: ...Model UP2718Q Regulatory model UP2718Qt Dell UltraSharp UP2718Q User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ... Up the Monitor 21 Attaching the Stand 21 Using the Tilt Swivel and Vertical Extension 24 Adjusting the Rotation Display Settings of Your System 25 Connecting Your Monitor 25 Organizing Your Cables 29 Removing the Monitor Stand 29 Wall Mounting Optional 30 Operating the Monitor 31 Turning on the Monitor 31 Using the Front Panel Controls 31 Using the On Screen Display OSD Menu 34 Contents 3 ...

Страница 4: ...cs 52 Common Problems 53 Product Specific Problems 54 Universal Serial Bus USB Specific Problems 55 Appendix 56 Safety Instructions 56 FCC Notices U S only and Other Regulatory Information 56 Contacting Dell 56 Setting Up Your Monitor 57 Maintenance Guidelines 59 ...

Страница 5: ...eived all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor DP cable DP to mDP ...

Страница 6: ...e Safety Environmental and Regulatory Information Factory Calibration Report Product Features The Dell UltraSharp UP2718Q monitor has an active matrix thinfilm transistor TFT liquid crystal display LCD and LED backlight The monitor features include 68 47 cm 27 inch active area display Measured diagonally 3840 x 2160 16 9 aspect ratio resolution plus full screen support for lower resolutions Tilt s...

Страница 7: ...About Your Monitor 7 Identifying Parts and Controls Front view 1 2 Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ...det stikkontakt Apparaten skall anslutas till jordat uttag Apparatets stikprop skal tilsluttes en stikkontakt med jord som giver forbindelse til stikproppens jord Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan XXXXX И005 16 X X X X X X X X 䝕䝹ᰴᘧ RaheenBusinessPark LimerickIreland www dell com R43004 RoHS ID XXXXXXXXXX ID XXXXXXXXXX Flicker Free www tuv com ID 1419033926 Low Blue L...

Страница 9: ...onnect your computer with DP cable 5 mDP connector in Connect your computer with DP to mDP cable 6 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss USB downstream port Por...

Страница 10: ...T LCD Panel type In plane switching Technology Aspect ratio 16 9 Viewable image dimensions Diagonal 68 47 cm 27 inches Active Area Horizontal 596 74 mm 23 49 inches Vertical 335 66 mm 13 21 inches Area 200301 7 mm2 310 47 inches2 Pixel pitch 0 1554 mm x 0 1554 mm Pixel per inch PPI 163 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 400 cd m typical 1000 cd m peak Contrast rat...

Страница 11: ...y Height adjustable stand 145 mm Tilt 5 to 21 Swivel 45 to 45 Pivot 0 to 90 Cable management Yes Dell Display Manager DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Anti theft stand lock slot to panel NOTE at panel native only under Custom Mode preset Resolution Specifications Horizontal scan range 30 kHz to 140 kHz DP HDMI Vertical sca...

Страница 12: ...VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2560 x 1440 R 88 787 59 95 241 5 VESA 3840 x 2160 65 68 30 0 262 75 VESA 3840 x 2160 133 313 60 0 533 25 VESA 3840 x 2160 135 0 60 0 594 0 Electrical Specifications Video input signals Digital video signal for each differential line Per differential line at 100 o...

Страница 13: ... 626 4 mm 24 66 inches Depth 200 3 mm 7 89 inches Dimensions without stand Height 369 1 mm 14 53 inches Width 626 4 mm 24 66 inches Depth 64 4 mm 2 54 inches Stand dimensions Height extended 433 4 mm 17 06 inches Height compressed 387 0 mm 15 24 inches Width 292 4 mm 11 51 inches Depth 200 3 mm 7 89 inches Weight Weight with packaging 11 55 kg 25 46 lb Weight with stand assembly and cables 8 40 kg...

Страница 14: ...des If you have VESA s DPM compliant video card or software installed in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as power save mode If the computer detects input from the keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic po...

Страница 15: ...key on the keyboard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source UP2718Q No DP signal from your device Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Activate the computer and the monitor to gain access to the OSD...

Страница 16: ...ector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 GND 20 3 3V DP_PWR ...

Страница 17: ...or Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 n 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3V DP_PWR ...

Страница 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 19: ...ice is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port US...

Страница 20: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 21: ...han Corporation 㥐㦤㣄aGWistro n InfoComm Zhongshan Corporation A S 㜤㷌 080 854 0066 㥐㦤ạ 㩅ạ Apparatet må tilkoples jordet stikkontakt Apparaten skall anslutas tilljordat uttag Apparatets stikprop skal tilsluttes en stikkontakt med jord som giver forbindelse til stikproppens jord Laite on liitettävä suojakoskett imilla varustettuun pistorasiaan XXXXX И005 16 X X X X X X X X 䝕䝹ᰴᘧ Raheen Business Park L...

Страница 22: ...etting Up the Monitor Align the stand base protruded blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot Hold the stand base with the triangle mark facing upward ...

Страница 23: ...Setting Up the Monitor 23 Lift the screw handle and turn the screw clockwise After fully tightening the screw fold the screw handle flat within the recess ...

Страница 24: ...tructions Tilt Swivel and Vertical Extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 45 45 145 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the mo...

Страница 25: ...u have an AMD graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the ...

Страница 26: ...to the computer and complete your monitor setup 1 a Connect one computer Connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer b Connect two computers Connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See USB Select Switch NOTE When co...

Страница 27: ... If your monitor displays an image installation is complete If it does not display an image see Troubleshooting Requirements to view or playback HDR content 1 via Ultra BluRay DVD or Game consoles Ensure the DVD player and Game consoles are HDR capable eg Panasonic DMP UB900 x Box One S PS4 Pro Download and install the appropriate graphics card drivers see below 2 via PC Ensure the graphics card u...

Страница 28: ... cards RX480 RX470 RX460 WX7100 WX5100 WX4100 etc For a full range of HDR capable AMD graphics cards please refer to www amd com Check HDR driver support information and download the latest driver from www amd com Intel Integrated Graphics HDR capable system CannonLake or later Suitable HDR player Windows 10 Movies and TV app OS with HDR support Windows 10 Redstone 3 Driver with HDR support visit ...

Страница 29: ...To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the sta...

Страница 30: ...S 㜤㷌 080 854 0066 㥐㦤ạ 㩅ạ Apparatet må tilkoples jordet stikkontakt Apparaten skall anslutas till jordat uttag Apparatets stikprop skal tilsluttes en stikkontakt med jord som giver forbindelse til stikproppens jord Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan XXXXX И005 16 X X X X X X X X 䝕䝹ᰴᘧ RaheenBusinessPark LimerickIreland www dell com R43004 RoHS ID XXXXXXXXXX ID XXXXXXXX...

Страница 31: ...turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change 6 5 4 3 2 1 ...

Страница 32: ...trast menu 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates t...

Страница 33: ... of the monitor to adjust the image settings 2 3 1 Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 34: ...or Brightness Contrast PIP PBP USB Selection Color Display Menu Input Source Personalize Others 75 75 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button acc...

Страница 35: ...rightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input Source menu to select between different video inputs that are be connected to your monitor Dell UltraSharp 27 Monito...

Страница 36: ... HDMI 2 input when you are using the HDMI connector Use to select the HDMI 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode Dell UltraSharp 27 Monitor Brightness Contrast PIP PBP USB Selection Color Displa...

Страница 37: ... eye strain and neck arm back shoulders pain from using the monitor for long periods of time we suggest you to Set the screen about 20 to 28 inches 50 70 cm from your eyes Blink frequently to moisten or rewet your eyes when working with the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 2...

Страница 38: ...inema color standard REC2020 This mode matches 76 9 REC2020 standard REC709 This mode matches 100 REC709 standard CAL1 CAL2 User calibrated preset mode using Dell Ultrasharp Color Calibration Software or other Dell approved software Dell Ultrasharp Color Calibration Software works with the X rite colorimeter i1Display Pro The i1Display Pro can be purchased from the Dell Electronics Software and Ac...

Страница 39: ...ct the Gain Offset Hue Saturation Dell UltraSharp 27 Monitor Gain Offset Hue Saturation Custom Color Gain Select it to adjust input RGB signal gain level default value are 100 Offset Select it to adjust RGB black level offset value default value are 50 to control your monitor base color Hue Select it to adjust RGBCMY hue value individually default value are 50 Saturation Select it to adjust RGBCMY...

Страница 40: ...thers Input Color Format RGB YPbPr Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust image Dell UltraSharp ...

Страница 41: ... the screen with respect to the center to achieve uniform brightness and color over the entire screen Smart HDR Allow you to set the HDR to OFF Normal or Vivid NOTE Vivid maps to REC 2020 Normal maps to DCI P3 Reset Display Restores the display settings to factory defaults PIP PBP This function brings up a window displaying image from another input source Thus you can watch two images from differe...

Страница 42: ...ct between the different video signals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Right Top Left Bottom Right or Bottom left USB Select Switch Select to switch between the USB upstream sources in PBP mode Audio Allows you to set the audio source from the main window or the sub window Contrast Sub C...

Страница 43: ...be changed by selecting the input source function When you use only one upstream port the connected upstream port is active Dell UltraSharp 27 Monitor Brightness Contrast PIP PBP USB Selection Color Display Menu Input Source Personalize Others DP HDMI 1 USB 1 USB 2 NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the compute...

Страница 44: ...arency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu Restore the menu settings to factory defaults Personalize Select from Preset Modes Brightness Contrast Input Source Aspect Ratio PBP Mode or Smart HDRand set as shortcut key Dell...

Страница 45: ...o sleep Reset Personalization Restores shortcut keys to factory defaults Other Dell UltraSharp 27 Monitor Brightness Contrast PIP PBP USB Selection Color Display Menu Input Source Personalize Others Off LCD Conditioning DDC CI On Enable On M2T101 Auto Rotation Firmware Display Info Acknowledge SDK Access Reset Others Factory Reset Select this option to adjust the OSD settings such as the DDC CI LC...

Страница 46: ...ing Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select On to start the process Dell UltraSharp 27 Monitor Brightness Contrast PIP PBP USB Selection Color Display Menu Input Source Personalize Others LCD Conditioning On Off Firmware Firmware version Acknowledge SDK Access Allow you to acknowledge application s access t...

Страница 47: ...onitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled Dell UltraSharp 27 Monitor The function of adjusting display setting using PC application will be disabled Do ...

Страница 48: ...l UltraSharp 27 Monitor Currently processing HDR content To change preset mode stop playing the HDR content Alternatively switch off the Smart HDR function in Display settings UP2718Q If any B L zone operate 90 duty cycle for 30min continuously will turn off B L local dim boost for 30min When the local dimming is disable the following messages will appear on screen for 3 seconds Dell UltraSharp 27...

Страница 49: ... UP2718Q No mDP Cable or Dell UltraSharp 27 Monitor The display will go into Power Save Mode in 4 minutes www dell com support monitors UP2718Q No HDMI1 Cable or Dell UltraSharp 27 Monitor The display will go into Power Save Mode in 4 minutes www dell com support monitors UP2718Q No HDMI2 Cable See Troubleshooting for more information ...

Страница 50: ... To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will con...

Страница 51: ... 4 minutes www dell com support monitors UP2718Q No HDMI2 Cable 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your ...

Страница 52: ...een 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display ...

Страница 53: ... Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in LCD technology F...

Страница 54: ...f the monitor at all times when not in use for more information see Power Management Modes Alternatively use a dynamically changing screensaver Product Specific Problems Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to facto...

Страница 55: ...or again Reboot the computer Some USB devices like external portable HDD require higher electric current connect the device directly to the computer system Supre Speed USB 3 0 interface is slow Super Speed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is use...

Страница 56: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 57: ...lick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x2160 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Страница 58: ...vers for your graphics adapter attempt to set the resolution to 3840 x 2160 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 59: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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