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Troubleshooting |

Universal Serial Bus (USB) Specific Problems

Mobile High-Definition Link (MHL) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is
not working

USB peripherals
are not working

•

Check that your monitor is turned On.

•

Reconnect the upstream cable to your computer.

•

Reconnect the USB peripherals (downstream connector).

•

Switch Off and then turn On the monitor again.

•

Reboot the computer.

•

Some USB devices like external portable HDD require higher
electric current; connect the device directly to the
computer system.

•

Disconnect one upstream USB cable when using two
upstream connections.

High Speed
USB 3.0
interface is
slow

High Speed USB
3.0 peripherals
working slowly or
not working at all

•

Check that your computer is USB 3.0-capable.

•

Some computers have USB 3.0, USB 2.0, and USB 1.1 ports.
Ensure that the correct USB port is used.

•

Reconnect the upstream cable to your computer.

•

Reconnect the USB peripherals (downstream connector).

•

Reboot the computer.

Wireless mouse
is not working
or lagging

Do not respond
or responds
slowly

•

Increase the distance between the USB 3.0 peripherals and
the wireless USB receiver.

•

Position your wireless USB receiver as close as possible to
the wireless mouse.

•

Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.0 port.

Specific

Symptoms

What You

Experience

Possible Solutions

MHL interface
is not working

Can not see MHL
device image
shown on
monitor

•

Ensure your MHL cable and MHL device are MHL certified.

•

Check your MHL device is turned On.

•

Check your MHL device is not in Standby mode.

•

Check physical MHL cable connection is corresponding to
input source selected on OSD Menu i.e., MHL.

•

Wait for 30 seconds after connecting MHL cable as some
MHL devices require longer recovery time.

Содержание UltraSharp U3415W

Страница 1: ...Dell UltraSharp U3415W User s Guide Model U3415W Regulatory model U3415Wb ...

Страница 2: ...demarks or registered trademarks of Microsoft Corporation in the United States and or other countries Intel is a registered trademark of Intel Corporation in the U S and other countries and ATI is a trademark of Advanced Micro Devices Inc ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the EN...

Страница 3: ...r Cables 34 Attaching the Cable Cover 34 Removing the Monitor Stand 35 Removing the Cable Cover 35 Wall Mounting Optional 36 3 Operating the Monitor 37 Power On the Monitor 37 Using the Front Panel Controls 37 Using the On Screen Display OSD Menu 39 Setting the Maximum Resolution 56 Using the Tilt Swivel and Vertical Extension 57 4 Troubleshooting 59 Self Test 59 Built in Diagnostics 61 Common Pro...

Страница 4: ...4 Contents 5 Appendix 67 FCC Notices U S Only and Other Regulatory Information 67 Contact Dell 67 Setting Up Your Monitor 68 ...

Страница 5: ...ceived all the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Cable Cover ...

Страница 6: ...able Varies by Countries HDMI Cable DP Cable Mini DP to DP USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Factory Calibration Report Safety and Regulatory Information ...

Страница 7: ...ped with 2 USB upstream ports and 4 USB downstream ports Plug and play capability if supported by your system Color gamut of 99 sRGB with an average Delta E 3 On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an Information File INF Image Color Matching File ICM and product documentation Dell Display Manager Software included com...

Страница 8: ...bout Your Monitor Identifying Parts and Controls Front View Front panel controls Label Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator ...

Страница 9: ... Releases stand from monitor 4 Security lock slot Secures monitor with security lock security lock not included 5 Barcode serial number label Refer to this label if you need to contact Dell for technical support 6 USB downstream port Connect your USB device to this USB charging port which supports fast current charging capability if the device is BC1 2 compatible You can only use this connector af...

Страница 10: ...ttom View Bottom view without monitor stand Label Description Use 1 AC power cord connector Connect the power cable 2 MHL port connector Connect your MHL devices with MHL cable 3 HDMI port connector Connect your computer with HDMI cable ...

Страница 11: ...ion Connecting the monitor for DP Multi Stream Transport MST function 7 Audio Line out Connect your speakers 8 1 2 USB upstream port Connect the USB cable that came with your monitor to the computer Once this cable is connected you can use the USB connectors on the monitor 9 1 2 USB downstream port Connect your USB device You can only use this connector after you have connected the USB cable to th...

Страница 12: ... 074 billion colors Color gamut CIE1976 91 CIE 1931 76 and sRGB coverage 99 Model U3415W Horizontal scan range 30 kHz to 89 kHz automatic Vertical scan range 48 Hz to 85 Hz automatic Maximum preset resolution 3440 x 1440 at 60 Hz Model U3415W Video display capabilities HDMI DP playback 480p 480i 576p 720p 1080p 576i 1080i Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz ...

Страница 13: ...08 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2560 x 1440 88 8 60 0 241 5 VESA 3440 x 1440 73 7 50 0 265 3 VESA 3440 x 1440 88 8 60 0 319 8 Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p 50 1280 x 720p 60 1280 x 720p 50 1920 x 1080i 60 1920 x 1080i 50 1920 x 1080p 30 1920 x 1080p 60 1920 x 1080p 50 720 1440 x 480i 60 ...

Страница 14: ...D format and resolutions Speaker Specifications MST Source Monitor Maximum number of external monitor can be supported 3440 x 1440 at 60Hz 1920 x 1080 at 60Hz 3440 x 1440 at 60Hz 1 2 Model U3415W Video input signals Digital video signal for each differential line Per differential line at 100 ohm impedance DP 1 2 HDMI 2 0 MHL 2 0 signal input support AC input voltage frequency current 100 VAC to 24...

Страница 15: ...mm 16 09 inches Width 824 7 mm 32 47 inches Depth 216 0 mm 8 50 inches Dimensions without stand Height 372 mm 14 65 inches Width 824 7 mm 32 47 inches Depth 73 3 mm 2 89 inches Stand dimensions Height extended 418 0 mm 16 46 inches Height compressed 370 8 mm 14 60 inches Width 245 0 mm 9 65 inches Depth 216 0 mm 8 50 inches Weight Weight with packaging 17 50 kg 38 56 lb Weight with stand assembly ...

Страница 16: ...nce and USB active The OSD functions only in the normal operation mode When any button is pressed in the Active off mode one of the following messages will be displayed Model U3415W Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing...

Страница 17: ...About Your Monitor 17 HDMI MHL Mini DisplayPort DP input HDMI MHL input Activate the computer and the monitor to gain access to the OSD NOTE This monitor is ENERGY STAR compliant ...

Страница 18: ... DisplayPort Connector Pin Number 20 pin Side of the Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR ...

Страница 19: ...rt Connector Pin Number 20 pin Side of the Connected Signal Cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 GND 5 ML3 n 6 GND 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 3 3 V DP_PWR ...

Страница 20: ...TA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT ...

Страница 21: ...and optimize the monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor Pin Number 19 pin Side of the Connected Signal Cable 1 TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 GND 6 TMDS DATA 1 7 MHL 8 TMDS DATA 0 SHIELD 9 MHL 10 TMDS CLOCK 11 GND 12 TMDS...

Страница 22: ...atible Up to 2A on USB downstream port port with lightning icon with BC1 2 compliance devices or normal USB devices USB Upstream Connector Transfer Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX ...

Страница 23: ... you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information on Dell Monitor Qu...

Страница 24: ...ecial screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with car...

Страница 25: ...When any other stand is bought please refer to the respective stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Lift the cover as shown to expose the VESA area for stand assembly ...

Страница 26: ...Setting Up the Monitor 3 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Страница 27: ...e one hand in the cutout area on the bottom cushion and use the other hand to hold the stand b Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not press on the panel screen when lifting the monitor 5 Remove the cover from the monitor ...

Страница 28: ...ety Instructions NOTE Do not connect all cables to the computer at the same time To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable Connect the DP Mini DP to DP HDMI cable from your monitor to the computer Connecting the HDMI cable Connecting the black DisplayPort Mini DP to DP cable ...

Страница 29: ...15W supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP 1 2 with MST option The default out of factory setting in the U3415W is DP1 1a To enable MST connection please use only DP cable as provided in box or other DP1 2 certified cable and change the DP setting to DP1 2 by performing the below steps ...

Страница 30: ...he Monitor A Monitor is able to show content 1 Use OSD button to navigate to Display 2 Go to DP 1 2 selection 3 Select Enable or Disable accordingly 4 Follow the screen message to confirm selection of DP1 2 or DP1 1a ...

Страница 31: ... button for approximately 8 seconds 3 The DisplayPort configuration message will appear 4 Use the button to enable DP1 2 or button to exit without making any changes Repeat the above steps to change the setting back to DP1 1a if necessary CAUTION The graphics are used for the purpose of illustration only Appearance of the computer may vary ...

Страница 32: ... 0 port on your computer b Connect two computers connect the upstream USB 3 0 ports to appropriate USB 3 0 ports on the two computers Then use the OSD menu to select between the two USB upstream sources and input sources See Toggle Switch PBP 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer s and monitor into a nearby outlet...

Страница 33: ...nger to output an image depending on MHL source devices NOTE When the connected MHL source device enters Standby mode the monitor will display black screen or show the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on you MHL source device to MHL port ...

Страница 34: ...cting Your Monitor for cable attachment organize all cables as shown above Attaching the Cable Cover NOTE The cable cover is detached when the monitor is shipped from the factory 1 Fit the two tabs on the bottom part of the cable cover to the groove on the back of the monitor 2 Press the cable cover till it snaps into place ...

Страница 35: ...r NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor Removing the Cable Cover 1 Press the tab on the cable cover 2 Remove the two tabs on...

Страница 36: ...on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity ...

Страница 37: ...ing the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change The following table describes the front panel buttons ...

Страница 38: ...e menu 3 Menu Use the MENU button to launch the On Screen Display OSD and select the OSD Menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is On and fully functional A glowing white light indicates the power save ...

Страница 39: ...saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main Menu for digital HDMI MHL input or 2 Down Use the Down button to adjust decrease ranges items in the OSD menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previ...

Страница 40: ...option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Select the button to return to the main menu ...

Страница 41: ...the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference...

Страница 42: ...ess to select the DisplayPort input source mDP Select the mDP input when you are using the Mini DisplayPort mDP connector Press to select the Mini DisplayPort input source HDMI Select the HDMI input when you are using the HDMI connector Press to select the HDMI input source MHL Select the MHL input when you are using the MHL connector Press to select the MHL input source Color Use Color to adjust ...

Страница 43: ... or DVD player using the HDMI cable or DisplayPort cable or MHL devices using MHL cable YPbPr Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable or DisplayPort cable or MHL devices by YPbPr using MHL cable Or if the DVD or MHL devices color output setting is not RGB Gamma Allows you to set the Gamma to PC or MAC ...

Страница 44: ...round to simulate paper media without affecting color images Applies to RGB input format only Color Temp Allows users to select the color temperature 5000K 5700K 6500K 7500K 9300K and 10000K Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values and create your own preset color mode Hue This feature can shift the color of the vid...

Страница 45: ...eature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Press the button to select the Dynamic Contrast On or Off NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Tim...

Страница 46: ...sed to use factory default brightness setting when Uniformity Compensation is turned on For other brightness level setting the uniformity performance may deviate from the data shown on the Factory Calibration Report Display Info Displays the monitor s current settings Reset Display Settings Select this option to restore default display settings PBP This function brings up a window displaying image...

Страница 47: ...d to your monitor for the PIP PBP sub window Toggle Switch PBP Select to switch between the USB upstream sources in PBP mode Contrast Sub Adjust the contrast level of the picture in PIP PBP Mode Press the button to increase the contrast and press the button to decrease the contrast PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom ...

Страница 48: ...m ports The display and USB upstream ports connection can be changed by selecting the input source function When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port USB 1 Press to Indicate the input sig...

Страница 49: ...ou to set the volume level of speakers Use or to adjust the volume level from 0 to 100 Audio Source Allows you to set the audio source from the main window or the sub window Reset Audio Settings Select this option to restore default audio settings ...

Страница 50: ...y USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Settings Select this option to restore default Energy settings ...

Страница 51: ...s Minimum 0 Maximum 100 Timer OSD Hold Time sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Unlock function Only hard unlock press and hold the button beside the...

Страница 52: ...from Preset Modes Brightness Contrast Input Source Aspect Ratio Volume PBP Mode Enable or Toggle Switch PBP and set it as a shortcut key Others Button Sound The monitor beeps every time a new option is selected in the menu This feature enables or disables the sound ...

Страница 53: ...your computer You can disable this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting Enable Reset Other Settings Reset all settings under the Others menu...

Страница 54: ...on mode you will see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3440 x 1440 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode t...

Страница 55: ...y button other than the power button one of the following messages will appear depending on the selected input HDMI MHL Mini DisplayPort DP input HDMI MHL input If either HDMI MHL Mini DisplayPort or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or ...

Страница 56: ...1 1 For Windows 8 and Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen Resolution 3 Click the Dropdown list of the Screen Resolution and select 3440 x 1440 4 Click OK If you do not see 3440 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures ...

Страница 57: ...wnload the latest graphic drivers Using the Tilt Swivel and Vertical Extension NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the moni...

Страница 58: ...58 Operating the Monitor Dual Monitor Setup The recommended dual monitor setup Landscape side by side ...

Страница 59: ...st by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in...

Страница 60: ...e becomes disconnected or damaged 5 Turn Off your monitor and reconnect the video cable then turn On both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 61: ...from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Страница 62: ...y or ghosting Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cycle power On Off Pixel that is permanently Off is a natural...

Страница 63: ...is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the vide...

Страница 64: ...D menu is locked If yes press and hold the button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re p...

Страница 65: ...SB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless mouse is not working or lagging Do not respond or responds slowly Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as po...

Страница 66: ...ming from the speakers Cannot hear any sound Turn Off the monitor unplug the monitor power cord replug it and then turn On the monitor Check the audio cable connection is connected correctly to the computer Audio Line Out port Unplug the audio cable from the Audio Line Out port Reset the monitor to factory settings ...

Страница 67: ... do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content 1 Visit www dell com support monitors To contac...

Страница 68: ... dell com support enter your service tag and download the latest driver for your graphics card 2 After installing the drivers for your graphics adapter attempt to set the resolution to 3440 x 1440 again NOTE If you are unable to set the resolution to 3440 x 1440 please contact Dell to inquire about a graphics adapter that supports these resolutions If you have a non Dell desktop portable computer ...

Страница 69: ...Appendix 69 NOTE If you are unable to set the recommended resolution please contact the manufacturer of your computer or consider purchasing a graphics adapter that will support the video resolution ...

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