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| Contents

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Common Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Mobile High-Definition Link (MHL) Specific Problems. . . . . . . . . . . . 59

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

FCC Notices (U.S. only) and Other Regulatory Information . . . . . . . . 60

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Содержание UltraSharp U2717DA

Страница 1: ...Model U2717DA Regulatory model U2717Dt Dell UltraSharp U2717DA User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...alling the Arm 22 Organizing Your Cables 29 Using the Tilt Swivel Pivot Vertical and Horizontal Extension 31 Adjusting the Rotation Display Settings of Your System 33 Connecting Your Monitor 34 Removing the Monitor Arm 37 Wall Mounting Optional 38 Operating the Monitor 39 Turning on the Monitor 39 Using the Front Panel Controls 39 Using the On Screen Display OSD Menu 42 Troubleshooting 55 Self Tes...

Страница 4: ...s 57 Product Specific Problems 58 Mobile High Definition Link MHL Specific Problems 59 Appendix 60 Safety Instructions 60 FCC Notices U S only and Other Regulatory Information 60 Contacting Dell 60 Setting Up Your Monitor 61 Maintenance Guidelines 63 ...

Страница 5: ... components shown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Arm Riser Arm Base Allen key ...

Страница 6: ...ension adjustment capabilities Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Ultra thin bezel minimizes the bezel gap in multi monitor usage enabling easier set up with an elegant viewing experience Extensive digital connectivity with DP mDP HDMI MHL and USB 3 0 helps future proof your monitor Plug and play capability if s...

Страница 7: ...el only Energy Gauge shows the energy level being consumed by the monitor in real time 0 5 W standby power when in the sleep mode TCO Certified Displays Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ... arm from monitor 4 Security lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Arm cover Remove the cover to access the cable management compartment 7 Cable management compartment Use to organize cables by routing them through the compartment See Organizing Your Ca...

Страница 9: ...NOTE Remove the rubber plug when use DP out connector 6 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 7 USB upstream port Connect the USB cable that comes with your mon...

Страница 10: ...ypical Vertical 178 typical Luminance output 350 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare treatment of the front polarizer 3H Backlight LED Response Time 8 ms typical 6 ms fast mode Color depth 16 7 million colors Color gamut 99 sRGB Resolution Specifications Horizontal scan range 30 kHz to 88 kHz DP HDMI 27 kHz to 70 kHz MHL Vertical scan range 50 Hz to 75 Hz DP ...

Страница 11: ... 5 1024 x 768 48 4 60 0 65 0 1024 x 768 60 0 75 0 78 8 1152 x 864 67 5 75 0 108 0 1280 x 1024 64 0 60 0 108 0 1280 x 1024 80 0 75 0 135 0 1600 x 1200 75 0 60 0 162 0 1920 x 1080 67 5 60 0 148 5 2048 x 1080 66 58 60 0 147 16 2560 x 1440 88 8 60 0 241 5 MHL Source Display Modes Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p 50 720 1440 x 480i 60 720 1440 x 576i 50 1280 x 720p 60 12...

Страница 12: ...3 Hz 1 7 A maximum Inrush current 120 V 40 A Max 240 V 80 A Max Physical Characteristics Connector type DP connector include DP in and DP out mDP connector HDMI MHL connector Audio line out USB 3 0 upstream port connector USB 3 0 downstream port connector x 4 Port with battery icon is for BC 1 2 Signal cable type mDP to DP 1 8 M cable USB 3 0 1 8 M cable Dimensions with arm Height extended 519 3 m...

Страница 13: ...nt or VESA mount considerations no cables 4 5 kg 9 92 lb Weight of arm assembly 2 3 kg 5 07 lb Environmental Characteristics Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 2...

Страница 14: ...rgy Star Power Consumption On Mode 23 7 W The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Energy consumption On Mode is tested at 230 Volts 50 Hz This...

Страница 15: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 16: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 17: ...ector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Страница 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 19: ...tor Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Страница 20: ...if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max ea...

Страница 21: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 22: ...onal please refer to their respective set up instructions Installing the Arm Base There are a few types of table configurations which the arm base could be installed A Table with open edge B Table with partition with gap between C Table with grommet hole D Others A Table with open edge Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness Ins...

Страница 23: ...ase assembly completely into the table Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table B Table with partition with gap between Insert the arm base bracket through the gap between table and partition ...

Страница 24: ...on top row or the bottom row of arm base bracket depending on the table thickness Insert the clamp bracket key holes to the screws and slide down to secure in place Tighten the thumbscrew until the clamp disc is fully in contact with the underside of table ...

Страница 25: ...ole Insert the arm base bracket through the grommet hole Install the 2 screws either on top row or the bottom row of arm base bracket depending on the table thickness Insert the clamp bracket key holes to the screws and slide down to secure in place ...

Страница 26: ...l for cable management In certain cases the swing open panel might cause obstruction to the arm base installation as illustrated below A Without opening the panel the gap is too small to insert the arm base bracket B The panel need to be opened first before inserting the arm base bracket into the gap C However the height of the arm base pole obstructs the panel from closing back ...

Страница 27: ...m base installation steps to overcome this issue A Remove the pole from the arm base by removing the center screw B Open the panel and insert the arm base bracket through the gap C Close the panel and install back the pole to the arm base bracket ...

Страница 28: ... base which has been installed to the table Fully tighten the set screw using the Allen key to prevent the arm riser accidentally detaching from the arm base Place the grooves on the back of monitor into the two tabs on the top part of the arm Tilt the monitor down till the monitor snaps into its place ...

Страница 29: ...e bracket up until it holds still in position Thread the cables from bottom up through the cable clips and bracket The cables should exit from the arm bottom opening and connected to the respective connectors on the monitor 1 Flip down the cable bracket fully 2 Slide the cable bracket downward until it is locked in place NOTE Ensure the cables do not overlap on top of each other ...

Страница 30: ...30 Setting Up the Monitor Attach the arm cover After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 31: ...nsion NOTE This is applicable to the arm shipped with this monitor For other mounting solutions please refer to their respective set up instructions Tilt and Vertical Extension With arm attached to the monitor you can tilt and lift the monitor to the most comfortable viewing position ...

Страница 32: ...cally and fully tilted up to avoid hitting the bottom edge of the monitor NOTE To use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Po...

Страница 33: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Страница 34: ...the monitor completely to rotate it for cable connection See Pivoting 3 Switch on your monitor 4 Select the correct input source at Monitor OSD Menu and turn on your computer NOTE U2717DA default setting is DP 1 2 DP 1 1 Graphic card may not display normally Please refer to product specific problems No image when using DP connection to the PC to change default setting Connecting the HDMI cable Opt...

Страница 35: ...or DP Multi Stream Transport MST function NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when using the DP out connector Connecting the USB cable ...

Страница 36: ...displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on your MHL source device to HDMI MHL port on the monitor with a MHL certified cable see Bottom View for details 3 Turn on the monitor and the MHL source device 4 Select inpu...

Страница 37: ...able to the arm shipped with the monitor For other mounting solutions optional please refer to their respective set up instructions To remove the arm 1 Press and hold the arm release button 2 Lift the monitor up and away from the arm 1 Turn the screw anticlockwise with an Allen key 2 Remove the arm riser from the arm base by pulling it in the direction of the arrow as shown in the figure ...

Страница 38: ...Place the monitor on a soft cloth or cushion on a stable flat table 2 Remove the arm 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall ...

Страница 39: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 40: ...tton to choose from a list of Input Source 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A glowing wh...

Страница 41: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 42: ...the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sel...

Страница 43: ...rightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input...

Страница 44: ...mDP mini DisplayPort connector Use to select the mDP input source HDMI MHL Select the HDMI MHL input when you are using the HDMI connector Use to select the HDMI MHL input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setti...

Страница 45: ...for movies Game Ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K sRGB Emulates 99 sRGB Custom Color Allows you to manually adj...

Страница 46: ... using the MHL cable YPbPr Select this option if your DVD player supports only YPbPr output Gamma Allows you to set the Gamma to PC or MAC Hue User or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation User or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your moni...

Страница 47: ...sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast MST DP Mul...

Страница 48: ...light to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settings ...

Страница 49: ... your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons ar...

Страница 50: ...onitor Icon Menu and Submenus Description Personalize Select from Preset Modes Brightness Contrast Input Source Aspect Ratio Rotation set as shortcut key Reset Persona lization Restores shortcut keys to factory defaults ...

Страница 51: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 52: ...ree of image retention the program may take some time to run Select Enable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Страница 53: ...n mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the ...

Страница 54: ...If you press any button other than the power button the following messages will appear depending on the selected input If either DP mDP HDMI MHL input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Страница 55: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 56: ...eriencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Make sure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monito...

Страница 57: ...e menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natur...

Страница 58: ...o PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use for more information see Power Management Modes Alternatively use a dynamically changing screens...

Страница 59: ...ction to the PC Black screen Verify which DP standard DP 1 1a or DP 1 2 is your Graphics Card certified to Download and install the latest graphics card driver Some DP 1 1a graphics card cannot support DP 1 2 monitors Go to OSD menu under Input Source selection press and hold DP select key for 8 sec to change the monitor setting from DP 1 2 to DP 1 1a Mobile High Definition Link MHL Specific Probl...

Страница 60: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 61: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Страница 62: ...vers for your graphics adapter attempt to set the resolution to 2560 x 1440 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 63: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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