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Dell UltraSharp U2417H, Руководство пользователя

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        |       Troubleshooting

Specific 

Symptoms

What You 

Experience

Possible Solutions

No image 
when using DP 
connection to 
the PC

Black screen

• Verify which DP standard (DP 1.1a or DP 1.2) is 

your Graphics Card certified to. Download and 
install the latest graphics card driver.

• Some DP 1.1a graphics card cannot support 
  DP 1.2 monitors. Go to OSD menu, under Input 
  Source selection, press and hold DP select 

 

  key for 8 sec to change the monitor setting from 
  DP 1.2 to DP 1.1a. 

Mobile High-Definition Link (MHL) Specific Problems

Specific 

Symptoms

What You 

Experience

Possible Solutions

MHL interface is 
not working

Cannot see 
MHL device 
image shown 
on the monitor

• Ensure your MHL cable and MHL device are MHL 

certified.

• Check your MHL device is turned on. 
• Check your MHL device is not in standby mode.
• Check physical MHL cable connection is 

corresponding to input source selected on OSD 
Menu: HDMI/MHL.

• Wait for 30 seconds after connecting MHL cable 

as some MHL devices require longer recovery 
time. 

Содержание UltraSharp U2417H

Страница 1: ...Model U2417H Regulatory model U2417Ht Dell UltraSharp U2417H User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...22 Attaching the Stand 22 Using the Tilt Swivel and Vertical Extension 25 Adjusting the Rotation Display Settings of Your System 26 Connecting Your Monitor 26 Organizing Your Cables 30 Removing the Monitor Stand 30 Wall Mounting Optional 31 Operating the Monitor 32 Turning on the Monitor 32 Using the Front Panel Controls 32 Using the On Screen Display OSD Menu 35 Troubleshooting 47 Self Test 47 Co...

Страница 4: ...s 50 Product Specific Problems 51 Mobile High Definition Link MHL Specific Problems 52 Appendix 53 Safety Instructions 53 FCC Notices U S only and Other Regulatory Information 53 Contacting Dell 53 Setting Up Your Monitor 54 Maintenance Guidelines 56 ...

Страница 5: ...shown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Страница 6: ...bezel minimizes the bezel gap in multi monitor usage enabling easier set up with an elegant viewing experience Extensive digital connectivity with DP mDP HDMI MHL and USB 3 0 helps future proof your monitor Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an information file I...

Страница 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ...ovals 3 Stand release button Release stand from monitor 4 Security lock slot Secures monitor with security cable lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support NOTE All except APJ having service tag 6 Cable management slot Use to organize cables by placing them through the slot Side View USB downstream port P...

Страница 9: ...TE Remove the rubber plug when use DP out connector 6 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 7 USB upstream port Connect the USB cable that comes with your monit...

Страница 10: ...78 typical Vertical 178 typical Luminance output 250 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti glare treatment of the front polarizer 3H Backlight LED Response Time 8 ms typical 6 ms fast mode Color depth 16 7 million colors Color gamut 99 sRGB Resolution Specifications Horizontal scan range 30 kHz to 83 kHz DP HDMI 27 kHz to 70 kHz MHL Vertical scan range 50 Hz to 75 Hz...

Страница 11: ...800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 MHL Source Display Modes Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p 50 720 1440 x 480i 60 720 1440 x 576i 50 1280 x 720p 60 128...

Страница 12: ...z 1 6 A maximum Inrush current 120 V 40 A Max 240 V 80 A Max Physical Characteristics Connector type DP connector include DP in and DP out mDP connector HDMI MHL connector Audio line out USB 3 0 update stream port connector USB 3 0 down stream port connector x 4 Port with lightning icon is for BC 1 2 Signal cable type DP to mDP 1 8 M cable USB 3 0 1 8 M cable Dimensions with stand Height extended ...

Страница 13: ...all mount or VESA mount considerations no cables 3 18 kg 7 01 lb Weight of stand assembly 2 13 kg 4 70 lb Environmental Characteristics Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal di...

Страница 14: ...gy Star Power Consumption On Mode 16 93 W The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Energy consumption On Mode is tested at 230 Volts 50 Hz This...

Страница 15: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 16: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 17: ...ector Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Страница 18: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 19: ...tor Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Страница 20: ...y if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max ...

Страница 21: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 22: ...ed any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Remove the monitor protective cover and place the moitor with its front facing downward on it 2 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press the ...

Страница 23: ...ing Up the Monitor 23 Align the stand base protruded blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot Hold the stand base with the triangle mark facing upward ...

Страница 24: ...24 Setting Up the Monitor Lift the screw handle and turn the screw clockwise After fully tighten the screw fold the screw handle flat within the recess ...

Страница 25: ... angle NOTE The stand is detached when the monitor is shipped from the factory Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended and fully tilted up to avoid hitting the bottom edge of the monitor NOTE To use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not inclu...

Страница 26: ...t hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the rotation option or it is not working correctly go to www dell com support and download the latest driver for your graphics card Connecting Your Monitor ...

Страница 27: ...Setting Up the Monitor 27 Connecting the HDMI cable Optional Connecting the DP or mDP cable NOTE Default is DP port Select input source on monitor to switch to mDP ...

Страница 28: ...r for DP Multi Stream Transport MST function NOTE Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when use DP out connector Connecting the USB cable ...

Страница 29: ...displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on your MHL source device to HDMI MHL port on the monitor with a MHL certified cable see Bottom View for details 3 Turn on the monitor and the MHL source device 4 Select inpu...

Страница 30: ...N To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the s...

Страница 31: ...r cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Страница 32: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 33: ...tton to choose from a list of Input Source 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A glowing wh...

Страница 34: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 35: ... main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Press the button once to return to...

Страница 36: ...rightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input...

Страница 37: ...mDP mini DisplayPort connector Use to select the mDP input source HDMI MHL Select the HDMI MHL input when you are using the HDMI connector Use to select the HDMI MHL input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setti...

Страница 38: ...for movies Game Ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K sRGB Emulates 99 sRGB Custom Color Allows you to manually adj...

Страница 39: ...s using the MHL cable YPbPr Select this option if your DVD player supports only YPbPr output Gamma Allows you to set the Gamma to PC or MAC Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monit...

Страница 40: ...sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast MST DP Mul...

Страница 41: ...ing monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on...

Страница 42: ...OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through OSD menu or hard lock Press and hold the exit button 6 sec Unlock function Only hard unlock Press and hold th...

Страница 43: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 44: ...ree of image retention the program may take some time to run Select Enable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Страница 45: ...n mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the ...

Страница 46: ...If you press any button other than the power button the following messages will appear depending on the selected input If either DP mDP HDMI MHL input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Страница 47: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 48: ...e becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 49: ...s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to in...

Страница 50: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 51: ... Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it b...

Страница 52: ...elect key for 8 sec to change the monitor setting from DP 1 2 to DP 1 1a Mobile High Definition Link MHL Specific Problems Specific Symptoms What You Experience Possible Solutions MHL interface is not working Cannot see MHL device image shown on the monitor Ensure your MHL cable and MHL device are MHL certified Check your MHL device is turned on Check your MHL device is not in standby mode Check p...

Страница 53: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 54: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Страница 55: ...vers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 56: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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