Specific
Symptoms
What You
Experience
Possible Solutions
Screen image
is too small
Image is
centered on
screen, but
does not fill
entire viewing
area
• Check the
Aspect Ratio
setting in the
Display
menu OSD.
• Reset the monitor to factory settings.
No Input Signal
when user
controls are
pressed
No picture,
the LED light
is white
• Check the signal source. Ensure the computer
is not in the power saving mode by moving
the mouse or pressing any key on the
keyboard.
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if
necessary.
• Reset the computer or video player.
The picture
does not fill
the entire
screen
The picture
cannot fill the
height or
width of the
screen
• Due to different video formats (aspect ratio)
of DVDs, the monitor may display in full
screen.
• Run the built-in diagnostics.
No Video, No
Display
No video
when
connecting
docking,
dongle or
Blu-ray DVD
players
• Due to legacy platform cannot recognize or
output 5120 x 1440, we suggest to change
EDID to lower resolution to cover this
compatibility problem:
1.
Remove all input cables, press
Buttons 3
and
4
for 5 seconds. (Please refer to
page 71
for button numbers)
2.
Choose “Enable” on POP up screen to
change max resolution from 5120 x 1440 to
3840 x 1080.
Troubleshooting
│
75
Product Specific Problems
