Troubleshooting
|
67
Problem
What you
experience
Possible solutions
No charging
when using
USB Type-C
connection
to computer,
laptop, and so
on
No charging
• Verify if the device can support one of 5 V/9
V/15 V/20 V charging profiles.
• Verify if the Notebook requires a >90 W power
adaptor.
• If the Notebook requires a >90 W power
adaptor, it may not charge with the USB Type-C
connection.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not
damaged.
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so
on
Intermittent
charging
• Check if the maximum power consumption of
device is over 90 W.
• Ensure that you use only Dell approved adapter
or the adapter that comes with the product.
• Ensure that the USB Type-C cable is not
damaged.
No image
when using DP
connection to
the PC
Black screen
• Verify which DP standard (DP 1.1a or DP 1.4) is
your Graphics Card certified to. Download and
install the latest graphics card driver.
• Some DP 1.1a graphics card cannot support
DP 1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.4 to DP 1.1a.
No image when
using USB
Type-C MST
Black screen or
2nd DUT is not
Prime mode
• USB Type-C input, Go to OSD menu, under
Display Info check the Link Rate is HBR2 or
HBR3, if Link Rate is HBR2, suggest to use USB
Type-C to DP cable to turn on MST.
No network
connection
Network
dropped or
Intermittent
• Do not toggle Off/On the power button when
network is connected, keeps the power button
On.