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Solving Problems

If a program crashes repeatedly

— Check the

software documentation. If necessary, uninstall

and then reinstall the program.

NOTE:

Software usually includes

installation instructions in its

documentation or on CD.

If the computer stops responding or a solid blue
screen appears

—

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing

a key on your keyboard or moving your mouse,

press and hold the power button for at least

8 to 10 seconds until the computer turns off.

Then restart your computer.

If a program is designed for an earlier
Microsoft

Windows

operating system —

Run the Program Compatibility Wizard. The

Program Compatibility Wizard configures a

program so that it runs in an environment

similar to non-Windows Vista operating system

environments.

Click

Start

→

Control Panel

→

Programs

→

Use an older program with this

version of Windows

In the welcome screen, click

Next

Follow the instructions on the screen.

If you have other software problems

—

Back up your files immediately.

•

Use a virus-scanning program to check the

•

hard drive or CDs.
Save and close any open files or programs

•

and shut down your computer through the

Start

menu.

Содержание so19-3630CGY - Studio One 19 Charcoal Desktop PC

Страница 1: ...SETUP GUIDE ...

Страница 2: ......

Страница 3: ...Model MTF SETUP GUIDE ...

Страница 4: ...l the DELL logo and YOURS IS HERE are trademarks of Dell Inc Intel and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the United States and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a tradema...

Страница 5: ...g Your Studio One 12 Front View Features 12 Left Side Features 14 Back Panel Features 16 Locating the Service Tag 17 Using the Optical Disc Drive 17 Using the Touch Screen Optional 18 Software Features 21 Solving Problems 23 Touch Screen Problems 23 Wireless Keyboard or Mouse Problems 24 Network Problems 25 Power Problems 26 Memory Problems 27 Lockups and Software Problems 27 Using Support Tools 3...

Страница 6: ...Reinstallation 38 Getting Help 40 Technical Support and Customer Service 41 DellConnect 41 Online Services 41 Automated Order Status Service 42 Returning Items for Repair Under Warranty or for Credit 42 Before You Call 43 Contacting Dell 44 Finding More Information and Resources 46 Specifications 48 Appendix 53 Macrovision Product Notice 53 Index 54 ...

Страница 7: ...latory_compliance Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source controls and connections on the left side adequate ventilation and a stable level surface to place your computer Restricting airflow around your Studio One may cause it to overheat To prevent overheating ensure that you leave a minimum of 5 1 cm 2 inches on all the s...

Страница 8: ... jack you can connect it now Use only an Ethernet cable RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To attach your computer to a network or broadband device connect one end of a network cable to either a network port or a broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click...

Страница 9: ...e optimized for use with your computer After installing the batteries the wireless keyboard and mouse are synced and ready to use If you have a problem setting up your wireless keyboard and mouse see Wireless Keyboard or Mouse Problems on page 24 NOTE The wireless keyboard and mouse have special features which may not be available on other devices that could be used with your computer ...

Страница 10: ...8 Setting Up Your Studio One Press the Power Button ...

Страница 11: ...le Connect to the Internet Optional NOTE ISPs and ISP offerings vary by country To connect to the Internet you need an external modem or network connection and an Internet service provider ISP Your ISP will offer one or more of the following Internet connection options DSL connections that provide high speed Internet access through your existing telephone line or cellular telephone service With a ...

Страница 12: ...ot part of your original order you can purchase one from the Dell website at dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for ...

Страница 13: ... Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Under 3 Network and Internet click Connect to the Internet The Connect to the Internet window appears Click either 4 Broadband PPPoE or Dial up depending on how you want to connect Choose Broadband ...

Страница 14: ...re turned on automatically when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer WARNING Ensure that none of the computer air vents are blocked Blocking the vents will cause serious thermal problems 2 Camera activity light optional Indicates if the camera is on or off Using Your Studio One 6 ...

Страница 15: ...optical drive To eject a disc gently touch the control 7 Computer stand Use the stand to tilt the display to your preferred angle It can be tilted up to 40 The stand provides stability to the computer it is not a removable part WARNING The computer stand should remain installed at all times to ensure maximum system stability NOTE Your computer Service Tag Express Service Code is located on a label...

Страница 16: ...ital photos music videos and documents stored on the following digital memory cards Secure digital SD memory card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card type M and type H Hi Speed SD Hi Density SD 2 USB 2 0 connectors 2 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player ...

Страница 17: ... light indicates hard drive activity CAUTION To avoid loss of data never turn off the computer while the hard drive activity light is flashing 6 Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the power state Solid amber the computer is in sleep state OR the system board cannot start initialization There may be an issue with either ...

Страница 18: ...r computer then on the device that you wish to reconnect NOTE The wireless sync button is functional only if you purchase a wireless keyboard and mouse along with your computer 3 Network connector and light Connects your computer to a network or broadband device The network activity light flashes when the computer is transmitting or receiving data A high volume of network traffic may make this lig...

Страница 19: ...ay upwards to reveal the Service Tag Using the Optical Disc Drive Insert the disc with the label facing outwards and gently push the disc into the slot The drive will automatically pull the disc in and begin reading its content To eject a disc from the drive gently touch the eject control ...

Страница 20: ...appear on the bulletin board the next time you access Dell Touch Zone Drum Zone Play a game to the music on your computer or play synthesized percussion instruments You Paint Draw paint images and edit photographs using this software Games Play select Windows games using touch Music Play music create play lists and browse through your music files by album artist or song title Internet Explorer Bro...

Страница 21: ...rge the view of the active window To zoom out Move two fingers close together to reduce the view of the active window Dwell Allows you to access additional information by simulating a right click Press and hold a finger on the touch screen to open context sensitive menus Flick Allows you to flip content forward or backward based on the direction of the flick Move a finger quickly in the desired di...

Страница 22: ...tive window Move a finger up or down to activate vertical scrolling Scroll Horizontal Allows you to scroll left or right on the active window Move a finger to the left or right to activate scrolling horizontally Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate active content in 90 increments using two fingers Keeping a finger or thumb in place move the other ...

Страница 23: ...ity and Communication You can use your computer to create presentations brochures greeting cards fliers and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer After connecting to the Internet you can access websites set up an e mail account upload and download files and so on Entertainment and Multimedia You can ...

Страница 24: ...s three default power options Balanced Delivers full performance when you need it and saves power during periods of inactivity Power saver Reduces system performance and the amount of energy consumed by your computer over its lifetime High performance Provides the highest level of system performance on your computer by adapting processor speed to your activity Backing Up Your Data It is recommende...

Страница 25: ...ch screen features click Start Control Panel Pen and Input Devices The multi touch feature may not be supported by the application If the touch screen starts losing its sensitivity The touch screen may have foreign particles such as sticky notes that are blocking the touch sensors To remove these particles Turn off the computer 1 Disconnect the power cord from the wall 2 outlet CAUTION Do not use ...

Страница 26: ...uter Check the batteries in the keyboard and mouse to ensure that they have enough power and are installed correctly Re establish a connection with the computer Press the wireless sync button at the back a of your computer and then the wireless sync button on your keyboard Press the wireless sync button on the b computer again and then the wireless sync button on your mouse The keyboard and mouse ...

Страница 27: ...ered on and connected to your data source cable modem or network hub Re establish your connection to the wireless router Save and close any open files and exit any 1 open programs Click 2 Start Connect To Follow the instructions on the screen to 3 complete the setup Wired Connections The link integrity light on the integrated network connector lets you verify that your connection is working and pr...

Страница 28: ...ct Dell see Contacting Dell on page 44 If the power light is white and the computer is not responding Contact Dell see Contacting Dell on page 44 If the power light is steady amber The computer is in sleep state Press a key on the keyboard move the mouse or press the power button to resume normal operation The system board cannot start initialization There may be an issue with either the system bo...

Страница 29: ...ntact Dell see Contacting Dell on page 44 Run Dell Diagnostics see Dell Diagnostics on page 33 If you experience other memory problems Ensure that the memory you are using is supported by your computer For more information about the type of memory supported by your computer see Specifications on page 48 Run the Dell Diagnostics see Dell Diagnostics on page 33 Lockups and Software Problems If the c...

Страница 30: ... 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows Vista operating system environments Click 1 Start Control Panel Programs Use an older program with this ...

Страница 31: ...the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program ...

Страница 32: ... with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your system s model number along with its service tag and express service code For more information about the Dell Support Cent...

Страница 33: ... page 44 Three beeps Possible motherboard failure Contact Dell see Contacting Dell on page 44 Four beeps RAM Read Write failure Ensure that no special memory module memory connector placement requirements exist see the Service Manual on the Dell Support website at support dell com Verify that the memory modules you are installing are compatible with your computer If the problem persists contact De...

Страница 34: ...ssistance Hard disk drive failure Possible hard disk drive failure during HDD POST See Contacting Dell on page 44 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test See Contacting Dell on page 44 for assistance No timer tick interrupt A chip on the system board might be malfunctioning or there may be a system board failure See Contacting Dell on page ...

Страница 35: ...tilities media is optional and may not ship with your computer See the System Setup section in the Service Manual to review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media Starting Dell Diagnostics From Your Hard Drive...

Страница 36: ...Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the s...

Страница 37: ...lem If you received an Operating System media with your computer you can use it to restore your operating system However using the Operating System media also deletes all data on the hard drive Use the disc only if neither System Restore nor Dell Factory Image Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which al...

Страница 38: ...em restore Undoing the Last System Restore NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click 1 Start In the 2 Start Search box type System Restore and press Enter Click 3 Undo my last restoration and click Next Dell Factory Image Restore CAUTION Using...

Страница 39: ...d try again Select 2 Repair Your Computer The 3 System Recovery Options window appears Select a keyboard layout and click 4 Next To access the recovery options log on as a 5 local user To access the command prompt type administrator in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration yo...

Страница 40: ...on your hard drive For conventional hard drive configurations the hard drive is the first drive detected by the computer Use Operating System Reinstallation media only as the last method to restore your operating system To reinstall Windows you need the following items Operating System media Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were insta...

Страница 41: ...ge appears Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program Whe...

Страница 42: ...ll Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 44 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code ...

Страница 43: ...ssociate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www...

Страница 44: ...roblem with your order such as missing part wrong parts or incorrect billing contact Dell see Contacting Dell on page 44 or go to support dell com NOTE Have your invoice or packing slip handy when you call Product Information If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number t...

Страница 45: ...nd you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You m...

Страница 46: ...tents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet conn...

Страница 47: ... A Country Region drop down menu at the bottom of the page Click 3 Contact Us on the left side of the page Select the appropriate service or support link 4 based on your need Choose the method of contacting Dell that is 5 convenient for you NOTE For technical support fill out the Diagnostic Checklist see Diagnostic Checklist on page 44 before you call Dell ...

Страница 48: ...dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide available on your computer or on the Dell Support website at support dell com upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at support de...

Страница 49: ...gulatory_compliance find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com or to contact technical support under the display glass To view the Service Tag tilt the display by 40 find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common question...

Страница 50: ...rmation regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Intel Core 2 Duo Intel Core2 Quad Intel Celeron Intel Celeron Dual Core Drives and devices Drives One 3 5 inch internal hard drive one slim line slot load optical drive Wireless optional LAN 802 11b g 802 11 a b g n Internal RF Camera optional 1 ...

Страница 51: ...ual channel 800 MHz DDR2 Connectors Two Capacities 512 MB 1 GB and 2 GB Minimum 1 GB Maximum 4 GB Computer information System chipset nVIDIA MCP7A Data bus width 64 bits Address bus width 32 bits BIOS chip NVRAM 8 Mb Memory speed 800 MHz System bus frequency 1333 MHz data rate depending on your processor External connectors Network adapter RJ45 connector USB 2 0 Two side panel and four back panel ...

Страница 52: ... 4W x 2 Frequency response 150 Hz to 15 kHz Video Type nVIDIA MCP7A LCD interface LVDS Display Type active matrix TFT 18 5 inches 16 9 WXGA Maximum resolution 1366 x 768 Luminance 300 cd m2 Response time typical 5 0 ms Contrast ratio 1000 1 Tilt 0 to 40 Viewing angles Horizontal 85 Vertical 80 Physical Approximate height with stand 39 7 cm 15 6 inches Approximate width 56 1 cm 22 08 inches ...

Страница 53: ... depth with stand installed 19 25 cm 7 57 inches Approximate weight with stand 10 4 kg 22 92 lb Approximate weight with touch screen with stand 10 3 kg 22 70 lb Power Wattage 190 W Voltage 100 240 VAC Backup battery 3 V CR2032 lithium coin cell Computer environment Temperature Operating 10c to 35 C 50 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing ...

Страница 54: ... Maximum Shock Operating Half Sine Pulse 40G for 2ms with a change in velocity of 20 in s 51 cm s Storage Half Sine Pulse 40G for 22 ms with a change in velocity of 240 in s 609 cm s Computer environment Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne containment level G2 or lower as defined by ISA S71 04 1985 ...

Страница 55: ...gy that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is...

Страница 56: ... weights and dimensions 50 computer capabilities 21 computer environment 51 computer information 49 computer setting up 5 connect ing optional network cable 6 using dial up 10 via DSL 10 via WLAN 10 wireless keyboard 7 connectors back view 14 contacting Dell online 44 customer service 41 customizing your desktop 21 Index ...

Страница 57: ...Zone 18 drivers and downloads 47 drives and devices 48 DVDs playing and creating 21 E email addresses for technical support 42 energy conserving 22 expansion bus 50 F finding more information 46 flick 19 front side connectors 12 FTP login anonymous 42 G gestures 19 H hard drive activity light 15 hardware problems diagnosing 33 Hardware Troubleshooter 32 headphone front connector 15 ...

Страница 58: ...maximum 49 memory problems solving 27 Memory Stick reader 14 memory support 49 microphone connector 15 MMC 14 Multi Media Card reader 14 N network connection fixing 25 network connector location 16 network speed testing 25 P physical specifications 50 ports and connectors 49 power button and light 15 power problems solving 26 power specifications 51 problems solving 23 ...

Страница 59: ...ipping products for return or repair 42 software features 21 software problems 27 solving problems 23 specifications 48 support email addresses 42 support sites worldwide 41 system messages 31 system reinstall options 35 System Restore 35 T technical support 41 touch screen 18 touch screen gestures gestures multi touch gestures 19 U USB 2 0 back connectors 14 16 V ventilation ensuring 5 ...

Страница 60: ...eturns 42 Windows reinstalling 35 Windows Vista Program Compatibility Wizard 28 reinstalling 39 wireless mouse and keyboard reconnecting 24 wireless network connection 25 wireless sync button 16 X xD Picture Card reader 14 ...

Страница 61: ......

Страница 62: ...0P687XA01 www dell com support dell com Printed in the U S A ...

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