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Troubleshooting |

Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text

screens.
The test is complete when the text screen appears. To exit, press

Button 4

again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool,
the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

•

Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.

•

Verify that the power outlet is functioning properly
using any other electrical equipment.

•

Ensure that the power button is depressed fully.

•

Ensure that the correct input source is selected in the

Input Source

menu.

No Video/Power
LED on

No picture or no
brightness

•

Increase brightness & contrast controls via OSD.

•

Perform monitor self-test feature check.

•

Check for bent or broken pins in the video cable
connector.

•

Run the built-in diagnostics.

•

Ensure that the correct input source is selected in the

Input Source

menu.

Poor Focus

Picture is fuzzy,
blurry, or ghosting

•

Perform

Auto Adjust

via OSD.

•

Adjust the

Phase

and

Pixel Clock

controls via OSD.

•

Eliminate video extension cables.

•

Reset the monitor to factory settings.

•

Change the video resolution to the correct aspect ratio.

Shaky/Jittery
Video

Wavy picture or
fine movement

•

Perform

Auto Adjust

via OSD.

•

Adjust the

Phase

and

Pixel Clock

controls via OSD.

•

Reset the monitor to factory settings.

•

Check environmental factors.

•

Relocate the monitor and test in another room.

Missing Pixels

LCD screen has
spots

• Cycle power on-off.
• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel

Policy, see Dell Support site at:

www.dell.com/support/monitors

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel

Policy, see Dell Support site at:

www.dell.com/support/monitors

Содержание SE2716H

Страница 1: ...Model SE2716H Regulatory model SE2716Ht Dell SE2716H Monitor User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...xel Policy 17 Setting Up the Monitor 18 Attaching the Stand 18 Connecting Your Monitor 19 Organizing Your Cables 21 Removing the Monitor Stand 22 Operating the Monitor 23 Turning on the Monitor 23 Using the Front Panel Controls 23 Using the On Screen Display OSD Menu 25 Using Tilt 38 Troubleshooting 39 Self Test 39 Built in Diagnostics 40 Common Problems 41 Contents 3 ...

Страница 4: ...bile High Definition Link MHL Specific Problems 44 Speakers Specific Problems 44 Appendix 45 Safety Instructions 45 FCC Notices U S only and Other Regulatory Information 45 Contacting Dell 45 Setting Up Your Monitor 46 Maintenance Guidelines 47 ...

Страница 5: ... below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country HDMI cable ...

Страница 6: ... seamless connectivity to secondary devices such as select smartphones DVD players gaming consoles etc Removable stand Plug and play capable if supported by your system Color gamut of 85 typical On screen display OSD adjustments for easy setup and screen optimization Software and documentation media includes an information file INF Image color matching file ICM and product documentation Dell displ...

Страница 7: ... View Label Description Use 1 Security lock slot Secures monitor with security lock sold separately 2 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 3 Regulatory label Lists the regulatory approvals 4 Letter etching Lists the regulatory approvals 5 Cable management slot Use to organize cables by placing them through the slot ...

Страница 8: ...nal 5 Audio in port Connect to your computer audio output optional 6 Headphone port WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss Monitor Specifications Flat Panel Specifications Screen type Active matrix TFT LCD Panel type Vertical Alignment Panel curvature 4000 mm radius Viewable image Diagonal 68 58 cm 27 inches Active Area Horizontal 597 36 mm 2...

Страница 9: ...30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Video display capabilities VGA HDMI MHL playback 480i 480p 576i 576p 720p 1080i 1080p Preset Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 0 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA...

Страница 10: ...positive polarity at 75 ohm input impedance HDMI 1 4 MHL 2 0 600mV for each differential line 100 ohm input impedance per differential pair Synchronization input signals Separate horizontal and vertical synchronization polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 240 VAC 50 or 60 Hz 3 Hz 1 5 A maximum Inrush current 120 V 30 A Max at 0 C cold start 240...

Страница 11: ...ht 457 79 mm 18 02 inches Width 616 50 mm 24 27 inches Depth 176 15 mm 6 94 inches Dimensions without stand Height 366 20 mm 14 42 inches Width 616 50 mm 24 27 inches Depth 71 28 mm 2 81 inches Stand dimensions Height 182 84 mm 7 20 inches Width 290 39 mm 11 43 inches Depth 176 15 mm 6 94 inches Weight With packaging 8 0 kg 17 64 lbs With stand assembly and cables 6 26 kg 13 80 lbs Without stand a...

Страница 12: ... in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as power save mode If the computer detects input from the keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic power saving feature VESA Modes Horizontal Sync Vertical Sync Video Pow...

Страница 13: ...n Mode is tested at 230 Volts 50 Hz This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warrant...

Страница 14: ...ments VGA port Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 15: ...2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 16: ... Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Страница 17: ...ttings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality o...

Страница 18: ...e monitor is on the ground facing up or down Connect the stand riser to stand base 1 Attach the stand riser to the stand base 2 Tighten the thumbscrew below the stand base Attach the stand assembly to the monitor 1 Put the Pizza box flat on the floor before open it 2 Remove the paper cushion from the top of pizza box and lift protective cover 3 Insert the two tabs on the upper part of the stand in...

Страница 19: ...itor CAUTION Do not press on the panel screen when lifting the monitor Connecting Your Monitor WARNING Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the VGA HDMI Audio cable from your monitor to the computer 3 Switch on your monitor NOTE Do not connect multiple display cables to the s...

Страница 20: ...evices may take more than a few seconds or longer to output an image depending on MHL source devices NOTE When the connected MHL source device enters standby mode the monitor displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port...

Страница 21: ...HL 2 by using OSD menu see Using the On Screen Display OSD Menu for details 5 If the monitor does not display an image see Mobile High Definition Link MHL Specific Problems Organizing Your Cables After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 22: ...e to the curved monitor NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on paper cushion or thick sitting mat 2 Use a screwdriver hold the release button 3 Pull the stand neck in the arrow direction to detach the stand CAUTION If the paper cushion is unava...

Страница 23: ...aracteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change The following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 2 Shortcut key Volume Use this button to directly access the volum...

Страница 24: ...se this button to go back to the main menu or exit the OSD main menu Front Panel Button Use the buttons on the front of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 25: ...TE Any changes you make using the OSD menu are automatically saved if you move to another OSD menu exit the OSD menu or wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main menu for VGA input or Main menu for HDMI MHL 1 HDMI MHL 2 input ...

Страница 26: ...or three times to exit from the OSD menu Icon Menu and Submenus Description Brightness Contrast Use this menu to activate Brightness Contrast adjustment Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Press the button to increase brightness Press the button to decrease brightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched o...

Страница 27: ...best image for your configuration NOTE Auto Adjust feature option is only available when your monitor is connected using the VGA cable Input Source Use the Input Source menu to select between different video inputs that are be connected to your monitor Auto Select Use to select Auto Select the monitor scans for available input sources VGA Select the VGA input when you are using the analog VGA conn...

Страница 28: ...e video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI cable or MHL devices using the MHL cable YPbPr Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable or MHL devices by YPbPr using the MHL cable Or if the DVD or MHL devices color output setting is not RGB ...

Страница 29: ...rightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Pr...

Страница 30: ...and Vertical Position adjustments are only available for VGA input Sharpness Makes the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use the or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pix...

Страница 31: ...eset mode Response Time Allows you to set the Response Time to Normal or Fast Reset Display Settings Restores the display settings to factory defaults Audio Volume Allows you to set the volume level of audio source Use or to adjust the volume level from 0 to 100 Audio Source Allows you to set the audio source to PC Audio or HDMI MHL NOTE Audio Source option is only available when you are using the...

Страница 32: ...ault Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by using and min 0 max ...

Страница 33: ...ected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through OSD menu or hard lock Press and hold the exit button 10 sec Unlock function Only hard unlock Press and hold the exit button 10 sec Reset Menu Settings Restore the menu settings to factory defaults Personalize Select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio or ...

Страница 34: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 35: ...of image retention the program may take some time to run Select Enable to start the process Reset Other Settings Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Страница 36: ...es not support a particular resolution mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled ...

Страница 37: ...r to gain access to the OSD If you press any button other than the power button one of the following messages will appear depending on the selected input VGA or HDMI MHL 1 or HDMI MHL 2 input or If either VGA or HDMI MHL 1 or HDMI MHL 2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears ...

Страница 38: ...e for a monitor with a stand If you purchased any other stand refer to the respective stand setup guide for set up instructions Tilt With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory ...

Страница 39: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 40: ...eriencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Make sure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monito...

Страница 41: ...or self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Eliminate video extension cables Reset the monitor to factory settings Change the vide...

Страница 42: ...tory settings Perform Auto Adjust via OSD Adjust Phase and Pixel Clock controls via OSD Perform monitor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immedia...

Страница 43: ...ng area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it back and then turn on the monitor Check whether the OSD menu is locked If yes press and hold the button beside the power button for 10 seconds ...

Страница 44: ...are MHL certified Check your MHL device is turned on Check your MHL device is not in standby mode Check physical MHL cable connection is corresponding to input source selected on OSD Menu HDMI MHL 1 HDMI MHL 2 Wait for 30 seconds after connecting MHL cable as some MHL devices require longer recovery time Speakers Specific Problems Specific Symptoms What You Experience Possible Solutions No sound c...

Страница 45: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 46: ...installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again NOTE If you are unable to set the resolution to 1920 x 1080 please contact Dell to inquire about a graphics adapter that supports these resolutions Non Dell computer In Windows 7 Windows 8 Windows 8 1 or Windows 10 1 For Windows 8 and Windows 8 1 only select the desktop tile to switch to classic des...

Страница 47: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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