Troubleshooting
Problems
Possible solutions
Soundbar does not
power on
Soundbar is on but
not functioning
Ensure that the USB upstream cable is connected
from your computer to the Dell monitor to enable USB
pass-through. This additional USB upstream cable
connection is required if your computer is using an
HDMI or DisplayPort cable.
Once the USB upsteam cable is connected to the
monitor, check if the Teams button LED, which is also
the power indicator, lights up.
If the power indicator is not on, check if the USB
cable from the soundbar is connected properly to the
USB port on the Dell monitor.
If power indicator is turned on and the soundbar does
not function, disconnect the soundbar and restart
your computer. Reconnect the soundbar and check if
it regains functionality.
Open
Device Manager
on your computer and check if
the soundbar is listed under audio devices.
Test the USB port on the Dell monitor by connecting
another USB device to it.
Test the soundbar by connecting it directly to your
computer via USB.
a. If the soundbar works on the computer, you may
have a defective USB port on the Dell monitor or a
defective the USB upstream cable.
b. If the soundbar does not work, it may be faulty and
must be replaced.
In either instance, please check "Contacting Dell" for
help.
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