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Troubleshooting

Specific

Symptoms

What You

Experience

Possible Solutions

No image
when using DP
connection to
the PC

Black screen

•

Verify which DP standard (DP 1.1a or DP 1.2) is
your Graphics Card certified to. Download and
install the latest graphics card driver.

•

Some DP 1.1a graphics card cannot support

DP 1.2 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select

key for 8 sec to change the monitor setting from
DP 1.2 to DP 1.1a.

Mobile High-Definition Link (MHL) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

MHL interface is
not working

Cannot see
MHL device
image shown
on the monitor

•

Ensure your MHL cable and MHL device are MHL
certified.

•

Check your MHL device is turned on.

•

Check your MHL device is not in standby mode.

•

Check physical MHL cable connection is
corresponding to input source selected on OSD
Menu: HDMI/MHL.

•

Wait for 30 seconds after connecting MHL cable
as some MHL devices require longer recovery
time.

Содержание S2817Q

Страница 1: ...Model S2817Q Regulatory model S2817Qt Dell S2817Q User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...icy 19 Setting Up the Monitor 20 Attaching the Stand 20 Connecting Your Monitor 21 Organizing Your Cables 24 Removing the Monitor Stand 24 Operating the Monitor 25 Turning on the Monitor 25 Using the Front Panel Controls 25 Using the On Screen Display OSD Menu 28 Troubleshooting 42 Self Test 42 Built in Diagnostics 44 Common Problems 45 Product Specific Problems 46 Contents 3 ...

Страница 4: ...bile High Definition Link MHL Specific Problems 47 Appendix 48 Safety Instructions 48 FCC Notices U S only and Other Regulatory Information 48 Contacting Dell 48 Setting Up Your Monitor 49 Maintenance Guidelines 51 ...

Страница 5: ...elow Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country HDMI 2 0 cable ...

Страница 6: ...ing consoles etc Removable stand Plug and play capable if supported by your system Color gamut of 72 typical On screen display OSD adjustments for easy setup and screen optimization Software and documentation media includes an information file INF Image color matching file ICM and product documentation Dell display manager software available on the disc shipped with the monitor Energy saver featur...

Страница 7: ... View Label Description Use 1 Security lock slot Secures monitor with security lock sold separately 2 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 3 Regulatory label Lists the regulatory approvals 4 Letter etching Lists the regulatory approvals 5 Cable management slot Use to organize cables by placing them through the slot ...

Страница 8: ...e USB downstream connectors on the monitor 4 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 5 HDMI MHL 1 port Connect your computer with HDMI cable or portable device wi...

Страница 9: ... typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical 8 000 000 to 1 dynamic contrast on Faceplate coating Anti glare treatment of the front polarizer 3H Backlight LED Response Time 2 ms typical G to G Color depth 1 0737 G 8 Bits High FRC Color gamut 72 of NTSC Resolution Specifications Horizontal scan range 31 kHz to 140 kHz DP HDMI 30 kHz to 83 kHz MHL Vertical scan range 5...

Страница 10: ... x 864 67 5 75 0 108 0 1280 x 800 49 3 60 0 71 0 1280 x 1024 64 0 60 0 108 0 1280 x 1024 80 0 75 0 135 0 1600 x 1200 75 0 60 0 162 0 1920 x 1080 67 5 60 0 193 5 1920 x 2160 133 29 60 0 277 25 2048 x 1280 78 9 59 9 174 25 2560 x 1440 88 8 60 0 241 5 3840 x 2160 65 68 30 0 262 75 3840 x 2160 133 313 60 0 533 25 MHL Source Display Modes Display Mode Frequency Hz 640 x 480p 60 720 x 480p 60 720 x 576p...

Страница 11: ...ohm Physical Characteristics Connector type 1 DP connector DP in 1 mDP connector 2 HDMI MHL connector 1 Audio line out 1 USB 3 0 upstream connector 2 USB 3 0 downstream connector Signal cable type DP to mDP 1 8 M cable USB 3 0 1 8 M cable HDMI 2 0 1 8 M cable Dimensions with stand Height 470 6 mm 18 53 inches Width 657 9 mm 25 90 inches Depth 185 4 mm 7 30 inches Dimensions without stand Height 38...

Страница 12: ...ght of stand assembly 1 0 kg 2 2 lb Environmental Characteristics Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 308 BTU hour maximum 120 BTU hour typical ...

Страница 13: ...ergy Star Power Consumption On Mode 30 W The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following message is displayed Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor Maximum power consumption with maximum luminance Energy consumption On Mode is tested at 230 Volts 50 Hz This ...

Страница 14: ...nector in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 u 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 15: ...tor in Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 p 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 GND 20 DP_PWR ...

Страница 16: ...A 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 17: ...tor Pin number 19 pin side of the connected signal cable 1 N C 2 CD_SENSE 3 N C 4 N C 5 TMDS_GND 6 N C 7 MHL 8 MHL_Shield 9 MHL 10 N C 11 TMDS_GND 12 N C 13 N C 14 N C 15 CD_PULLUP 16 N C 17 VBUS_CBUS_GND 18 VBUS 19 CBUS 2Shell Shield ...

Страница 18: ... you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port USB upstream port USB downstream port Pin number Signal name Pin number Signal name 1 VBUS 1 VBUS 2 D 2 D 3 D 3 D 4 G...

Страница 19: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 20: ... to set it up CAUTION Place monitor on a flat clean and soft surface to avoid scratching the display panel Connect the stand riser to stand base 1 Attach the stand riser to the stand base 2 Tighten the thumbscrew below the stand base To attach the monitor stand 1 Remove the monitor protective cover and place the moitor with its front facing downward on it 2 Insert the two tabs on the upper part of...

Страница 21: ...r monitor to the computer 3 Switch on your monitor 4 Select the correct input source at Monitor OSD Menu and turn on your computer NOTE S2817Q default setting is DP 1 2 DP 1 1 Graphic card may not display normally Please refer to product specific problems No image when using DP connection to the PC to change default setting Connecting the HDMI cable Connecting the mDP or DP cable NOTE Default is D...

Страница 22: ...put an image depending on MHL source devices NOTE When the connected MHL source device enters standby mode the monitor displays a black screen or the message below depending on MHL source device s output To enable MHL connection please perform the below steps 1 Plug the power cable on your monitor into a AC outlet 2 Connect the micro USB port on your MHL source device to HDMI MHL port on the monit...

Страница 23: ...itor 23 4 Select input source on monitor to HDMI MHL by using OSD menu see Using the On Screen Display OSD Menu for details 5 If the monitor does not display an image see Mobile High Definition Link MHL Specific Problems ...

Страница 24: ...n the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on paper cushion or thick sitting mat 2 Use a long and thin screwdriver to push the release latch 3 Pull ...

Страница 25: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 26: ... to directly access the volume level bar 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A glowing whit...

Страница 27: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 28: ... main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Press the button once to return to...

Страница 29: ...rightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkness and lightness on the monitor Input Source Use the Input...

Страница 30: ...ce HDMI MHL 1 Select the HDMI MHL 1 input when you are using the HDMI connector Use to select the HDMI MHL 1 input source HDMI MHL 2 Select the HDMI MHL 2 input when you are using the HDMI connector Use to select the HDMI MHL 2 input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the facto...

Страница 31: ...vies Game Ideal for most gaming applications Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adj...

Страница 32: ...L cable YPbPr Select this option if your DVD player supports only YPbPr output Reset Color Resets your monitor s color settings to the factory defaults Display Use the Display menu to adjust image Aspect Ratio Adjust the image ratio to Wide 16 9 4 3 or 5 4 Monitor Sleep Sleep After Timeout Monitor goes into sleep after timeout Never Monitor never goes into sleep Sharpness Makes the image look shar...

Страница 33: ...witch HDMI1 4 HDMI2 0 NOTE Ensure that your Graphics Card can support these features before selecting HDMI2 0 Wrong settings may result in blank screen Display Info Displays the monitor s current settings Reset Display Restores the display settings to factory defaults PIP PBP This function brings up a window displaying image from another input source Thus you can watch two images from different so...

Страница 34: ...ct Ratio or PBP Fill You can disable this feature by selecting Off PIP PBP Source Select PIP or PBP function PIP Size Select the PIP PBP window size of Small or Large PIP Position Select PIP sub window position Use or to browse and or select Top Left Top Right Bottom Right or Bottom left Swap For PIP PBP source swap Audio For PIP PBP Audio swap ...

Страница 35: ...Select this option to restore default audio settings Energy Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select th...

Страница 36: ... to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Lock function Either soft lock through O...

Страница 37: ...rating the Monitor 37 Icon Menu and Submenus Description Personalize Select from Preset Modes Input Source Aspect Ratio set as shortcut key Reset Persona lization Restores shortcut keys to factory defaults ...

Страница 38: ...ettings such as the DDC CI LCD conditioning and so on DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 39: ...ree of image retention the program may take some time to run Select Enable to start the process Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a built in feature to automatically calibrate the brightness to compensate for LED aging ...

Страница 40: ...n mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the ...

Страница 41: ...If you press any button other than the power button the following messages will appear depending on the selected input If either DP mDP HDMI MHL input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Страница 42: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 43: ...e becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 44: ...s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to in...

Страница 45: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 46: ... Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it b...

Страница 47: ...elect key for 8 sec to change the monitor setting from DP 1 2 to DP 1 1a Mobile High Definition Link MHL Specific Problems Specific Symptoms What You Experience Possible Solutions MHL interface is not working Cannot see MHL device image shown on the monitor Ensure your MHL cable and MHL device are MHL certified Check your MHL device is turned on Check your MHL device is not in standby mode Check p...

Страница 48: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 49: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Страница 50: ...vers for your graphics adapter attempt to set the resolution to 3840 x 2160 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 51: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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