CACStar User Guide Rev A27
Copyright 2017 Digital Imaging Technology Page 30
Technical Support
For help obtaining the correct firmware or documentation, contact
Dell’s ProSupport Help Desk by calling 1-866-516-3115, or by sending
email to
This page is used to obtain Log Files and Capture Files to help
diagnose network and configuration concerns. Use of these features
is normally in conjunction with technical support from your vendor.
Create SysLog File
A log file can be created for use by CAC
Star
Engineering to help
resolve problems that may occur.
Ethernet Capture
An Ethernet Capture file can be created containing information from
either the Local port or the LAN port for use by CAC
Star
Engineering
in customer support activities.
Ping MFD
CACStar pings the MFD over its internal local link to verify
communication between CACStar and the MFD.
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