Dell S2721DGF Скачать руководство пользователя

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| Troubleshooting

Universal Serial Bus (USB) specific problems

Specific
Symptoms

What You
Experience

Possible Solutions

USB interface is
not working

USB peripherals
are not working

• Check that your display is turned ON.
• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals (downstream

connector).

• Turn off the monitor and turn it on again.
• Reboot the computer.
• Certain USB devices such as portable hard

drives require higher power source; connect the
drive to the computer directly.

SuperSpeed
USB 3.0
interface is
slow.

SuperSpeed
USB 3.0
peripherals
working slowly
or not working
at all

• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and

USB 1.1 ports. Ensure that the correct USB port
is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals (downstream

connector).

• Reboot the computer.

Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in

Wireless USB
peripherals
responding
slowly or only
working as
the distance
between itself
and its receiver
decreases

• Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

• Use a USB-extender cable to position the

wireless USB receiver as far away as possible
from the USB 3.0 port.

USB is not
working

No USB
functionalities

Refer to input source and USB pairing table.

Содержание S2721DGF

Страница 1: ...Model S2721DGF Regulatory model S2721DGFt Dell 27 Gaming Monitor S2721DGF User s Guide ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 07 Rev A00 ...

Страница 3: ...eset display modes 14 Electrical specifications 15 Physical characteristics 15 Environmental characteristics 16 Power management modes 17 Pin assignments 18 Plug and Play 21 LCD monitor quality and pixel policy 21 Ergonomics 22 Handling and moving your display 24 Maintenance guidelines 25 Cleaning your monitor 25 Setting up the monitor 26 Connecting the stand 26 Using the tilt swivel and vertical ...

Страница 4: ...nt 36 Operating the monitor 37 Power on the monitor 37 Using the joystick control 37 Using the rear panel controls 38 Using the On Screen Display OSD Menu 40 Accessing the menu system 40 OSD warning messages 52 Locking the rear panel control buttons 54 Setting the maximum resolution 55 Troubleshooting 56 Self test 56 Built in diagnostics 58 Common Problems 59 Product specific problems 61 Universal...

Страница 5: ...ed to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display Do not subject the monitor to severe vibration or high impact conditions For example do not place the monitor inside a car trunk Unplug the monitor when it is going to be left unused for an extended period o...

Страница 6: ... any component is missing contact Dell For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries Display Stand riser Stand base Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor ...

Страница 7: ...About your monitor 7 DisplayPort cable DisplayPort to DisplayPort HDMI cable Quick Setup Guide Safety Environmental and Regulatory Information ...

Страница 8: ...and play capability if supported by your computer On Screen Display OSD adjustments for ease of set up and screen optimization Game enhanced features such as Timer Frame Rate Counter and Dark Stabilizer in addition to enhanced game modes such as FPS MOBA RTS SPORTS or RPG and 3 additional game modes to personalize your preferences Power and OSD buttons lock Security lock slot 0 3 W standby power w...

Страница 9: ...About your monitor 9 Identifying parts and controls Front view 1 Label Description Use 1 Power On Off button with LED indicator To turn the monitor on or off ...

Страница 10: ...rom the monitor 4 Joystick Use it to control the OSD menu 5 Function buttons For more information see Operating the Monitor 6 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warran...

Страница 11: ...playback audio through HDMI or DisplayPort audio channels Only two channel audio is supported NOTE The audio line out port does not support headphones 7 USB upstream port Connect the USB cable that comes with your monitor to the computer Once this cable is connected you can use the USB downstream connectors on the monitor 8 9 USB downstream ports 4 Connect your USB peripherals such as mouse and ke...

Страница 12: ... 1 typical Display screen coating Anti glare treatment of the front polarizer 3H hard coating Backlight LED edgelight system Response Time Gray to Gray 4 ms Fast mode 3 ms SuperFast mode 1 ms Extreme mode NOTE In Extreme mode slight artifacts may be encountered due to overdriving for fast speed and responsiveness Use Super Fast Fast mode for optimal front of screen experience and game play Color d...

Страница 13: ... Arrange and other key features Security Security lock slot cable lock sold separately At panel native only under Custom Mode preset Resolution specifications Resolution specifications HDMI DisplayPort Horizontal scan range 30 kHz to 230 kHz 30 kHz to 250 kHz Vertical scan range 48 Hz to 144 Hz 48 Hz to 165 Hz Maximum preset resolution 2560 x 1440 at 144 Hz 2560 x 1440 at 165 Hz Video display capa...

Страница 14: ...0 004 65 VESA 1024 x 768 60 023 75 029 78 75 VESA 1152 x 864 67 5 75 108 VESA 1280 x 800 49 702 59 8 83 5 VESA 1280 x 1024 64 60 108 VESA 1280 x 1024 79 976 75 025 135 VESA 1600 x 1200 75 60 162 VESA 1680 x 1050 65 92 59 95 146 25 VESA 1920 x 1080 67 5 60 148 5 VESA 1920 x 1080 135 120 297 VESA 1920 x 1200 74 56 59 89 193 25 VESA 2048 x 1152 72 60 162 VESA 2560 x 1080 66 66 60 185 581 VESA 2560 x ...

Страница 15: ...I 2 0 ports One audio line out port One headphone port Four USB 3 0 downstream ports One USB 3 0 upstream port Signal cable type DisplayPort to DisplayPort 1 8 m cable HDMI 1 8 m cable USB 3 0 1 8 m cable Dimensions with stand Height extended 523 9 mm 20 63 in Height compressed 393 9 mm 15 51 in Width 611 6 mm 24 08 in Depth 200 3 mm 7 89 in Dimensions without stand Height 363 6 mm 14 31 in Width ...

Страница 16: ...haracteristics Compliant Standards RoHS Compliant BFR PVC Free monitor excluding external cables Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft ma...

Страница 17: ...u press any button in the active off mode the following message is displayed Dell 27 Gaming Monitor S2721DGF No DP signal from your device Press any key on the keyboard or move the mouse or wake it up If there is no display press the monitor button again to select the correct input source Zero power consumption in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor M...

Страница 18: ... assignments DisplayPort Pin number 20 pin side of the connected signal cable Pin number 20 pin side of the connected signal cable 1 ML3 n 11 GND 2 GND 12 ML0 p 3 ML3 p 13 CONFIG1 4 ML2 n 14 CONFIG2 5 GND 15 AUX CH p 6 ML2 p 16 GND 7 ML1 n 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML1 p 19 Return 10 ML0 n 20 DP_PWR ...

Страница 19: ... signal cable 1 TMDS DATA 2 11 TMDS CLOCK SHIELD 2 TMDS DATA 2 SHIELD 12 TMDS CLOCK 3 TMDS DATA 2 13 CEC 4 TMDS DATA 1 14 Reserved N C on device 5 TMDS DATA 1 SHIELD 15 DDC CLOCK SCL 6 TMDS DATA 1 16 DDC DATA SDA 7 TMDS DATA 0 17 DDC CEC Ground 8 TMDS DATA 0 SHIELD 18 5 V POWER 9 TMDS DATA 0 19 HOT PLUG DETECT 10 TMDS CLOCK ...

Страница 20: ...upstream port 4 downstream 4 at bottom Power Charging Port the ports with battery icon supports fast current charging capability if the device is BC 1 2 compatible NOTE The monitor s USB ports work only when the monitor is on or in the power save mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality Transfer speed Data r...

Страница 21: ...isplay identification data EDID using display data channel DDC protocols so the computer can configure itself and optimize the monitor settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is...

Страница 22: ... stretches to relieve tension in the neck arm back shoulders during the breaks Make sure that the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor Adjust the tilt of the monitor its contrast and brightness settings Adjust the ambient lighting around you such as overhead lights desk lamps and the curtains or blinds on nearby windows to minimize reflectio...

Страница 23: ...obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard monitor screen at or below eye level monitor and keyboard positioned directly in front of the user feet flat on the floor wrists relaxed and flat ...

Страница 24: ...all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without applying excessive pressure when lifting or moving the monitor When lifting or moving the monitor ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage When transporting the mo...

Страница 25: ...o clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notic...

Страница 26: ...le only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Align and place the stand riser on the stand base 2 Open the screw handle at the bottom of the stand base and turn it clockwise to secure the stand assembly 3 Close the screw ha...

Страница 27: ...tor 27 4 Open the protective cover on the monitor to access the VESA slot on the monitor 5 Slide the tabs on the stand riser into the slots on the display back cover and press down the stand assembly to snap it into place ...

Страница 28: ...tor 6 Hold the stand riser and lift the monitor carefully then place it on a flat surface NOTE Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 7 Lift the protective cover from the monitor ...

Страница 29: ...e included with the stand Tilt swivel and vertical extension With the stand attached to the monitor you can tilt the monitor for the most comfortable viewing angle 5 45 45 130 mm 21 NOTE The stand is detached when the monitor is shipped from the factory Rotating the Display Before you rotate the display extend the display vertically until the top of the stand riser and then tilt the display backwa...

Страница 30: ...r with a non Dell computer go to the graphics card manufacturer s website or your computer manufacturer website for information on how to rotate the contents of your display To configure the Display Settings 1 Right click on the Desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an AMD graphics card select the Rotation tab and set the preferred rotation 4 If yo...

Страница 31: ... HDMI cable and the USB cable from your monitor to the computer 3 Turn on your monitor 4 Select the correct input source from the OSD Menu on your monitor and then turn on your computer NOTE S2721DGF default setting is DisplayPort 1 4 A DisplayPort 1 1 Graphic card may not display normally Please refer to product specific problems No image when using DP connection to the PC to change default setti...

Страница 32: ...32 Setting up the monitor Connecting the DP cable DP DP Connecting the USB cable USB USB ...

Страница 33: ...ng your monitor using Kensington lock optional The security lock slot is located at the bottom of the monitor See Security lock slot For more information on using the Kensington lock purchased separately see the documentation that is shipped with the lock Secure your monitor to a table using the Kensington security lock NOTE The image is for the purpose of illustration only Appearance of the lock ...

Страница 34: ...he following instructions are applicable only for the stand that was shipped with your monitor If you are connecting a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor 2 3 ...

Страница 35: ...cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall as instructed in the documentation that shipped with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum w...

Страница 36: ...ebsite www nvidia com Driver that supports Full Screen Playback mode for example computer games UltraBluRay players HDR on Win10 Redstone 2 OS 384 76 or later AMD HDR capable AMD graphics cards include RX480 RX470 RX460 WX7100 WX5100 WX4100 and so on For a full range of HDR capable AMD graphics cards see www amd com Check the HDR driver support information and download the latest driver from www a...

Страница 37: ...ustments 1 Press the joystick button to launch the OSD main menu 2 Move the joystick up down left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu sy...

Страница 38: ...controls Use the control buttons on the rear of the monitor to adjust the display settings As you use these buttons to adjust the settings an OSD shows the numeric values of each feature as they change 1 2 3 4 5 The following table describes the rear panel buttons Rear panel button Description 1 Menu Use this Menu button to launch the on screen display OSD and select the OSD menu See Accessing the...

Страница 39: ...iders 5 Shortcut key Brightness Contrast To directly access the Brightness Contrast adjustment sliders When you press any of these buttons the OSD Status Bar appears to let you know the current settings of some OSD functions Dell 27 Gaming Monitor S2721DGF Standard Preset Modes Desktop Smart HDR Super Fast Response Time 0 Dark Stabilizer ...

Страница 40: ...from a list of preset color modes Dell 27 Gaming Monitor S2721DGF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Hue Saturation Reset Game Game Enhance Mode Preset Modes Response Time AMD FreeSync Premium Pro Dark Stabilizer FPS Standard RPG MOBA RTS SPORTS Game 1 Game 2 Game 3 Standard Loads the monitor s default color settings This is the default preset mode FPS Load...

Страница 41: ...reen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Move the joystick to adjust the Gain Offset Hue and Saturation values and create your own preset color mode Game Enhance Mode Adjusts Game Enhance Mode to Off Timer Frame Rate or Display Alignment Off Select to disable the functions under Game Enhance Mode Timer Allows you to disable or enable the ti...

Страница 42: ...the joystick up to increase the green shade of the video image Move the joystick down to increase the purple shade of the video image NOTE The Hue adjustment is available only when you select FPS MOBA RTS SPORTS or RPG preset mode Saturation This feature can adjust the color saturation of the video image Use the joystick to adjust the saturation from 0 to 100 Move the joystick up to increase the c...

Страница 43: ...ss adjusts the luminance of the backlight minimum 0 maximum 100 Move the joystick up to increase brightness Move the joystick down to decrease brightness Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick up to increase contrast and Move the joystick down to decrease contrast between 0 and 100 The Contrast function adjusts the de...

Страница 44: ...t Input Source On DP Select DP input when you are using the DP DisplayPort connector Press the joystick button to confirm the selection HDMI 1 Select the HDMI 1 or HDMI 2 input when you are using the HDMI connector Press the joystick button to confirm the selection HDMI 2 Auto Select Turn on the function to allow the monitor to automatically scan for available input sources Press the joystick butt...

Страница 45: ...to Resize 4 3 Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or media player using the DP or HDMI cable YPbPr Select this option if your media player supports only YPbPr output Dell 27 Gaming Monitor S2721DGF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Input Color Format Aspect Ratio Sma...

Страница 46: ...of HDR video content to expand the contrast ratio brightness and color palette It matches the video quality with real life visuals Game HDR Use this mode when playing games that support HDR to expand the contrast ratio brightness and color palette It makes gaming experience more realistic as intended by game developers DisplayHDR Best used with content that complies with DisplayHDR standards Off D...

Страница 47: ...GF Menu Personalize Others Brightness Contrast Game Display Input Source Audio Reset Audio Volume 50 Volume Allows you to set the volume level of headphone output Use the joystick to adjust the volume level from 0 to 100 Reset Audio Resets all settings under the Audio menu to the factory defaults ...

Страница 48: ...Reset Menu Timer 20 English 20s Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Move the joystick t...

Страница 49: ...ization Shortcut key 1 Select from Preset Modes Game Enhance Mode AMD FreeSync Premium Pro Dark Stabilizer Brightness Contrast Input Source Aspect Ratio Smart HDR Volume set as shortcut key Shortcut key 2 Shortcut key 3 Power Button LED Allows you to set the state of the power light to save energy USB Allows you to set the USB On During Standby or Off During Standby to save energy Lighting Allows ...

Страница 50: ...ctory Reset Display Info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor Dell 27 Gaming Monitor S2721DGF Menu...

Страница 51: ...DDC CI Display Info LCD Conditioning On Off Firmware Service Tag Reset Others Factory Reset Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the c...

Страница 52: ...ignal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 2560 x 1440 You can see the following message before the DDC CI function is disabled The function of adjusting display setting using PC application will be disabled Do you wish to disable DDC CI function Yes No S2721DGF Dell 27 Gam...

Страница 53: ...t source If either DP HDMI 1 and HDMI 2 input is selected and the corresponding cable is not connected a floating dialog box as shown below appears S2721DGF The display will go into Power Save Mode in 4 minutes www dell com support S2721DGF No DP Cable Dell 27 Gaming Monitor or S2721DGF The display will go into Power Save Mode in 4 minutes www dell com support S2721DGF No HDMI 1 Cable Dell 27 Gami...

Страница 54: ... the OSD menu and or power button 1 2 3 4 5 To lock the button s 1 Press and hold Button 5 for four seconds a menu appears on the screen 2 Select one of the following options Menu Buttons Choose this option to lock all OSD menu buttons except the Power button Power Button Choose this option to lock only the Power button Menu Power Buttons Choose this option to lock all the buttons on the rear pane...

Страница 55: ...Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1440 4 Click Apply If you do not see 2560 x 1440 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download t...

Страница 56: ...To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will cont...

Страница 57: ... box also appears during normal system operation if the video cable becomesdisconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 58: ...l highlight the Diagnostics option and press the joystick button to start the diagnostics A gray screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Toggle the joystick once again until a red screen is displayed 6 Observe if the screen has any defects or abnormalities 7 Repeat steps 5 and 6 until the screen displays green blue black and white colors Note any abnormalitie...

Страница 59: ... or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Missing Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at www dell com pixelguideline...

Страница 60: ...oose the resolution 2560 x 1440 from the Display Properties to force the proper HDR signaling Missing Color Picture missing color Perform monitor self test Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the ...

Страница 61: ...saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Connect the signal cable again if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run th...

Страница 62: ...that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance b...

Страница 63: ...d telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See www dell com support monitors To contact Dell for sales technical support or customer service issues 1 Go to www dell com support 2 Verify your country or region in the Choose A Country Region drop down menu at the bo...

Страница 64: ... S w i v e l 4 5 175 25 6 9 611 6 24 1 596 74 23 5 7 43 0 3 7 43 0 3 363 55 14 3 335 66 13 2 7 42 0 3 20 47 0 8 P i v o t 9 0 Pivot90 200 29 7 9 46 56 1 8 213 9 8 4 130 5 1 5 21 218 43 8 6 42 03 1 7 25 9 1 369 19 14 5 4 53 0 2 416 9 16 4 655 4 25 8 43 8 1 7 160 44 6 3 523 85 20 6 541 84 21 3 38 54 1 5 393 93 15 5 348 17 13 7 218 6 8 6 275 9 10 9 67 84 2 7 19 06 0 8 Outline Dimension ...

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