Dell S2319HS Скачать руководство пользователя страница 53

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Troubleshooting

Specific

Symptoms

What You

Experience

Possible Solutions

SuperSpeed USB

3.0 interface is

slow.

SuperSpeed USB

3.0 peripherals

working slowly

or do not work

at all

• Check that your computer supports USB 3.0.

• Some computers have USB 3.0, USB 2.0, and USB

1.1 ports. Ensure that the correct USB port is used.

• Reconnect the upstream cable to your computer.

• Reconnect the USB peripherals (downstream

connector).

• Reboot the computer.

Wireless USB

peripherals stop

working when a

USB 3.0 device

is plugged in

Wireless USB

peripherals

respond

slowly or only

work when

the distance

between the

peripheral and its

receiver is short.

• Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

• Use a USB-extender cable to position the wireless

USB receiver as far away as possible from the USB

3.0 port.

Содержание S2319HS

Страница 1: ...Model S2319HS S2719HS Regulatory model S2319HSt S2719HSt Dell S2319HS S2719HS User s Guide ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 07 Rev A00 ...

Страница 3: ...y 17 Setting up the monitor 18 Attaching the stand 18 Using the tilt swivel and vertical extension 19 Configuring the rotate feature from the Display Settings of your computer 20 Connecting your monitor 21 Organizing your cables 23 Removing the monitor stand 23 Wall mounting Optional 24 Operating the monitor 25 Turning on the monitor 25 Using the front panel controls 25 Contents 3 ...

Страница 4: ... diagnostics 49 Common problems 50 Product specific problems 52 Universal Serial Bus USB specific problems 52 Appendix 54 Safety instructions 54 FCC notices U S only and other regulatory information 54 Contacting Dell 54 Setting up your monitor 55 Maintenance guidelines 57 Pin assignments 58 ...

Страница 5: ...have received all the components and see Contacting Dell if anything is missing NOTE Some components may be optional and may not ship with your monitor Some features may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country USB 3 0 upstream cable enables the USB ports on the monitor ...

Страница 6: ...nality Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Digital connectivity with DisplayPort and HDMI Equipped with one USB upstream port and four USB downstream ports Plug and play capability if supported by your system On Screen Display OSD adjustments for easy setup and screen optimization Security lock slot Stand lock 0 ...

Страница 7: ...ront view 1 2 Label Description Use 1 Function buttons Use the function buttons to adjust items in the OSD For more information see Using the front panel controls 2 Power on off button with LED indicator Use the power button to turn the monitor On and Off ...

Страница 8: ...patible wall mount kit 100 mm x 100 mm 2 Stand release button Releases stand from monitor 3 Security lock slot Secures monitor with security cable lock sold separately 4 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot ...

Страница 9: ... 9 Side view 1 Label Description Use 1 USB downstream ports 2 Connect your USB device NOTE You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor ...

Страница 10: ...r Connect your computer with VGA cable optional 5 USB upstream port Connect the USB cable that comes with your monitor to the computer Once this cable is connected you can use the USB downstream connectors on the monitor 6 USB downstream ports 2 Connect your USB device You can use these ports only after you have connected the USB cable from the computer to the monitor 7 Stand lock Secure the stand...

Страница 11: ...rizontal 178 typical Vertical 178 typical Brightness 250 cd m typical 300 cd m typical Contrast ratio 1 000 to 1 typical Display screen coating Anti Glare with 3H hardness Backlight LED edgelight system Response Time Gray to Gray 5 ms Fast mode 8 ms Normal mode Color depth 16 7 million colors Color gamut 72 CIE1931 NOTE Color gamut typical is based on CIE1976 82 and CIE1931 72 test standards Conne...

Страница 12: ...1920 x 1080 at 60 Hz Video display capabilities VGA DP HDMI playback 480i 480p 576i 576p 720p 1080i 1080p Preset display modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 IBM 720 x 400 31 5 70 0 28 3 VESA 800 x 600 37 9 60 0 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 76...

Страница 13: ...ns Analog D Sub 15 pins Digital USB 9 pins Dimensions with stand Height extended 481 1 mm 18 94 in 524 3 mm 20 64 in Height compressed 351 1mm 13 82 in 394 3 mm 15 52 in Width 520 0 mm 20 47 in 609 9 mm 24 01 in Depth 166 0 mm 6 54 in 185 0 mm 7 28 in Dimensions without stand Height 311 7 mm 12 27 in 363 0 mm 14 29 in Width 520 0 mm 20 47 in 609 9 mm 24 01 in Depth 41 3 mm 1 63 in 42 8 mm 1 69 in ...

Страница 14: ... STAR certified Monitor RoHS Compliant BFR PVC Free monitor excluding external cables Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 80 non condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Altitu...

Страница 15: ...saving feature S2319HS VESA modes Horizontal sync Vertical sync Video Power indicator Power consumption Normal operation Active Active Active White 40 W maximum 2 16 W typical Active off mode Inactive Inactive Off White Glowing Less than 0 3 W Switch off Off Less than 0 3 W Energy Star Power Consumption PON 15 9 W3 ETEC 50 8 kWh4 S2719HS VESA modes Horizontal sync Vertical sync Video Power indicat...

Страница 16: ...tion in OFF mode can only be achieved by disconnecting the AC mains cable from the monitor 2 Maximum power consumption with maximum luminance 3 Power consumption of on mode as defined in Energy Star 7 0 version 4 Total energy consumption in kWh as defined in Energy Star 7 0 version This document is informational only and reflects laboratory performance Your product may perform differently dependin...

Страница 17: ... settings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the monitor LCD monitor quality and pixel policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display qualit...

Страница 18: ...tand see the documentation that shipped with the stand To attach the monitor stand 1 Using the instructions printed on the packaging box remove the stand from the cushion that secures it 2 Align the tabs on the stand base with the slots on the stand riser and slide the stand riser into the stand base 3 Open the latch at the bottom of the stand base tighten the screw by turning it clockwise and the...

Страница 19: ...tor along with the stand and place it in CAUTION Lift the monitor carefully to prevent it from slipping or falling Using the tilt swivel and vertical extension NOTE The following procedure is applicable for the stand that shipped with your monitor For a third party stand see the documentation that shipped with the stand With the stand attached to the monitor you can tilt the monitor for the most c...

Страница 20: ... you have rotated your monitor you need to complete the procedure below to adjust configure the rotate feature of the display settings on your computer NOTE If you are using the monitor with a non Dell computer see the manufacturer s website for information on configuring the rotate feature of the Display Settings To adjust the Rotation Display Settings 1 Right click on the Desktop and click Prope...

Страница 21: ... Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the VGA HDMI DP DP USB cable from your monitor to the computer 3 Switch on your monitor 4 Select the correct input source at monitor OSD Menu and turn on your computer Connecting the HDMI cable HDMI HDMI Connecting the DP cable Optional DP DP ...

Страница 22: ...22 Setting up the monitor Connecting the VGA cable Optional VGA VGA Connecting the USB cable USB USB ...

Страница 23: ... To prevent scratches on the LCD screen while removing the stand make sure that the monitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the st...

Страница 24: ...n on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load be...

Страница 25: ... turn on the monitor Using the front panel controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change 3 4 5 1 2 ...

Страница 26: ... choose from a list of Input Source 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power on off button with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A glo...

Страница 27: ... of the monitor to adjust the image settings 2 3 1 Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 28: ...button to launch the OSD menu and display the main menu S2319HS Dell 23 Monitor Brightness Contrast 75 75 Input Source Color Display Menu Personalize Others Auto Adjust S2719HS Dell 27 Monitor Brightness Contrast 75 75 Input Source Color Display Menu Personalize Others Auto Adjust 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 ...

Страница 29: ...st Use this menu to activate Brightness Contrast adjustment S2319HS Dell 23 Monitor Brightness Contrast 75 75 Input Source Color Display Menu Personalize Others Auto Adjust S2719HS Dell 27 Monitor Brightness Contrast 75 75 Input Source Color Display Menu Personalize Others Auto Adjust Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Press the button to increase br...

Страница 30: ...up the Auto Adjustment function optimizes the display settings for use with your particular setup Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display menu S2319HS Dell 23 Monitor Brightness Contrast Input Source Display Menu Personalize Othe...

Страница 31: ...ption is only available when your monitor is connected using the VGA cable Input Source Use the Input Source menu to select between different video inputs that are be connected to your monitor S2319HS Dell 23 Monitor Brightness Contrast Input Source Display Menu Personalize Others Color Auto Adjust DP VGA HDMI Reset Input Source On Auto select S2719HS Dell 27 Monitor Brightness Contrast Input Sour...

Страница 32: ... your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color setting mode S2319HS Dell 23 Monitor Brightness Contrast Input Color Format Preset Modes Hue Saturation Reset Color Standard RGB Input Source Display Menu Personalize Others Color Auto Adjust S2719HS Dell 27 Monitor Brightness Contrast Input Color Format Preset Modes Hue Saturation Reset Colo...

Страница 33: ...Personalize Others Color Auto Adjust S2719HS Dell 27 Monitor Brightness Contrast Input Color Format Hue Saturation Reset Color Preset Modes ComfortView Movie Game Warm cool Custom Color Standard Input Source Display Menu Personalize Others Color Auto Adjust Standard Default color settings This is the default preset mode ComfortView Decreases the level of blue light emitted from the screen to make ...

Страница 34: ... feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Movie Ideal for movies Game Ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manua...

Страница 35: ... Saturation Reset Color RGB YPbPr Input Source Display Menu Personalize Others Color Auto Adjust S2719HS Dell 27 Monitor Brightness Contrast Input Color Format Preset Modes Hue Saturation Reset Color RGB YPbPr Input Source Display Menu Personalize Others Color Auto Adjust Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to a...

Страница 36: ...ghtness Contrast Horizontal Position Vertical Position 50 50 50 50 50 Wide 16 9 Aspect Ratio Sharpness Pixel Clock Phase Dynamic Contrast Input Source Display Menu Personalize Others Color Auto Adjust Dell 23 Monitor Brightness Contrast Response Time Reset Display Normal Input Source Display Menu Personalize Others Color Auto Adjust ...

Страница 37: ...se Time Reset Display Normal Input Source Display Menu Personalize Others Color Auto Adjust Aspect Ratio Adjust the image ratio to Wide 16 9 4 3 5 4 Horizontal Position Use or to adjust the image left or right Minimum is 0 Maximum is 100 Vertical Position Use or to adjust the image up or down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available ...

Страница 38: ...ine again NOTE Pixel Clock and Phase adjustments are only available when your monitor is connected using the VGA cable Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Push the button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or M...

Страница 39: ...ize Others Color Auto Adjust S2719HS Dell 27 Monitor English Rotation Language Transparency Timer 20 20 s Reset Menu Brightness Contrast Input Source Display Menu Personalize Others Color Auto Adjust Language Set the OSD display to one of eight languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwis...

Страница 40: ...d Rotation set as shortcut key S2319HS Dell 23 Monitor Brightness Contrast On During Active Off During Standby Input Source Preset Modes Input Source Display Menu Personalize Others Color Auto Adjust Shortcut Key 2 Power Button LED USB Reset Personalization Shortcut Key 1 S2719HS Dell 27 Monitor Brightness Contrast On During Active Off During Standby Input Source Preset Modes Input Source Display ...

Страница 41: ...ory defaults Other Select this option to adjust the OSD settings such as the DDC CI LCD conditioning and so on S2319HS Dell 23 Monitor Brightness Contrast ABCDEFG Off On Input Source Display Menu Personalize Others Color Auto Adjust LCD Conditioning DDC CI Service Tag Reset Others Factory Reset Display Info S2719HS Dell 27 Monitor Brightness Contrast ABCDEFG Off On Input Source Display Menu Person...

Страница 42: ...for best user experience and optimum performance of your monitor S2319HS Dell 23 Monitor Brightness Contrast Off On Input Source Display Menu Personalize Others Color Auto Adjust LCD Conditioning DDC CI Service Tag Reset Others Factory Reset Display Info S2719HS Dell 27 Monitor Brightness Contrast Off On Input Source Display Menu Personalize Others Color Auto Adjust LCD Conditioning DDC CI Service...

Страница 43: ...ntrast LCD Conditioning DDC CI Service Tag On Off Reset Others Factory Reset Display Info Input Source Display Menu Personalize Others Color Auto Adjust Service Tag Displays the Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of...

Страница 44: ...er the monitor specifications 1920x1080 60Hz or any other monitor S2319HS Dell 27 Monitor The current input timing is not supported by the monitor display Please change your input timing to listed timing as per the monitor specifications 1920x1080 60Hz or any other monitor S2719HS This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Spec...

Страница 45: ... than the power button the following messages will appear depending on the selected input S2319HS S2719HS No DP signal from your device Dell 23 Monitor Press any key on the keyboard or move the mouse to wake it up If there is no display press the monitor button again to select the correct input source S2319HS No DP signal from your device Dell 27 Monitor Press any key on the keyboard or move the m...

Страница 46: ...able www dell com support S2319HS S2319HS or Dell 23 Monitor The display will go into Power Save Mode in 4 minutes No HDMI Cable www dell com support S2319HS S2319HS Dell 27 Monitor The display will go into Power Save Mode in 4 minutes No VGA Cable www dell com support S2719HS S2719HS or Dell 27 Monitor The display will go into Power Save Mode in 4 minutes No DP Cable www dell com support S2719HS ...

Страница 47: ...e floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen S2319HS S2719HS Dell 23 Monitor The display will go into Power Save Mode in 4 minutes No VGA ...

Страница 48: ...utes No HDMI Cable www dell com support S2719HS S2719HS 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor ...

Страница 49: ...en 2 Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display i...

Страница 50: ...orm Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Reset the monitor to factory settings Check environmental factors Reloc...

Страница 51: ...ars in self test mode Check for bent or broken pins in the video cable connector Restart the computer in safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the m...

Страница 52: ...k the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio...

Страница 53: ... computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals respond slowly or only work when the distance between the peripheral and its receiver is short Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as cl...

Страница 54: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 55: ...n the desktop and click Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell c...

Страница 56: ...After installing the drivers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc 5 Refer to the graphic card provider we...

Страница 57: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

Страница 58: ...GA connector Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 59: ...Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Страница 60: ... TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 61: ...ou turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality NOTE This monitor is Super Speed USB 3 0 and High Speed USB 2 0 compatible USB 3 0 Transfer speed Data rate Maximum power consumption each port SuperSpeed 5 Gbps 4 5 W Hi Speed 480 Mbps 4 5 W Full speed 12 Mbps 4 5 W USB 2 0 Transfer speed Data rate Maximum power consumption e...

Страница 62: ...0 downstream port Pin number Signal Pin number Signal 1 VBUS 1 VBUS 2 D 2 D 3 D 3 D 4 GND 4 GND 5 StdB_SSTX 5 StdA_SSRX 6 StdB_SSTX 6 StdA_SSRX 7 GND_DRAIN 7 GND_DRAIN 8 StdB_SSRX 8 StdA_SSTX 9 StdB_SSRX 9 StdA_SSTX Shell Shield Shell Shield ...

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