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Installing a RAID Controller Module Blank

................................................................................... 23

Removing a RAID Controller Module 

.......................................................................................... 23

Installing a RAID Controller Module 

............................................................................................ 24

Opening the RAID Controller Module 

......................................................................................... 25

Closing the RAID Controller Module

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RAID Controller Module Backup Battery Unit 

...................................................................................26

Removing the RAID Controller Module Backup Battery Unit 

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Installing the RAID Controller Module Backup Battery Unit

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Power Supply/Cooling Fan Module

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Removing a Power Supply/Cooling Fan Module

......................................................................... 27

Installing a Power Supply/Cooling Fan Module

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Control Panel

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Removing the Control Panel

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Installing the Control Panel

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Backplane

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Removing the Backplane

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Installing the Backplane

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4 

Troubleshooting Your System

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Safety First—For You and Your System

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Troubleshooting Storage Array Startup Failure

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Troubleshooting Loss of Communication

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Troubleshooting External Connections

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Troubleshooting Power Supply/Cooling Fan Modules

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Troubleshooting Array Cooling Problems

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Troubleshooting Expansion Enclosure Management Modules

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If EMM Status LED is Blinking Amber (5 Times per Sequence) 

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If the EMM Status LED is Solid or Blinking Amber (2 or 4 Times per Sequence)

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If the Link Status LEDs are not Green

........................................................................................... 37

Troubleshooting RAID Controller Modules

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If the Array Status LED is Solid or Blinking Amber

....................................................................... 38

If the Link Status LEDs are not Green

...........................................................................................38

Troubleshooting Physical Disks

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Troubleshooting Array and Expansion Enclosure Connections

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Troubleshooting a Wet System

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Troubleshooting a Damaged System

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Controller Failure Conditions

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Critical Conditions

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Noncritical Conditions

.................................................................................................................. 41

Invalid Storage Array

......................................................................................................................41

ECC Errors

......................................................................................................................................41

PCI Errors

....................................................................................................................................... 41

Содержание PowerVault MD3400

Страница 1: ...Dell PowerVault MD3400 and MD3420 Storage Arrays Owner s Manual Regulatory Model E03J and E04J Series Regulatory Type E03J001 and E04J001 ...

Страница 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Страница 3: ...d Features 15 Cache Mirroring 15 Write Back Cache 15 Write Through Cache 15 3 Installing Array Components 17 Recommended Tools 17 Front Bezel Optional 17 Removing the Front Bezel 17 Installing the Front Bezel 17 Physical Drives 18 SAFETY Models AMT E03J and E04J 18 Removing a 2 5 Inch Physical Drive Blank 18 Installing a 2 5 Inch Physical Drive Blank 18 Removing a 3 5 Inch Physical Drive Blank 18 ...

Страница 4: ...stem 35 Troubleshooting Storage Array Startup Failure 35 Troubleshooting Loss of Communication 35 Troubleshooting External Connections 35 Troubleshooting Power Supply Cooling Fan Modules 36 Troubleshooting Array Cooling Problems 36 Troubleshooting Expansion Enclosure Management Modules 37 If EMM Status LED is Blinking Amber 5 Times per Sequence 37 If the EMM Status LED is Solid or Blinking Amber 2...

Страница 5: ...5 Technical Specifications 43 6 Getting Help 47 Locating Your System Service Tag 47 Contacting Dell 47 Documentation Feedback 47 ...

Страница 6: ...6 ...

Страница 7: ...onnectivity to the host server It enables access for up to eight non redundant servers or four redundant servers The MD3400 and MD3420 Series storage array includes a number of components These components are RAID controller module s PSU fan modules Disk drives also called physical disks hard drives in this document A front bezel optional A system enclosure into which the other components are plug...

Страница 8: ... and Indicators Item Indicator Button or Connector Description 1 Enclosure status LED The enclosure status LED lights when the enclosure power is on Lights blue during normal operation Blinks blue when a host server is identifying the enclosure or when the system identification button is pressed 8 ...

Страница 9: ...he system status indicators on the control panel and the RAID controller module s blink blue until the button is pushed again 5 Hard drives MD3400 Up to twelve 3 5 inch SAS hot swappable hard drives MD3420 Up to twenty four 2 5 inch SAS hot swappable hard drives 6 Enclosure mode switch The function of this switch is not applicable to your storage array However if MD1200 Series expansion enclosures...

Страница 10: ... 2 physical drive status indicator green and amber NOTE If the physical drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicat...

Страница 11: ...array includes two integrated hot swappable power supply cooling fan modules Both modules must be installed to ensure proper cooling The system requires at least one of the cooling fans to function to avoid overheating A power supply cooling fan module can be replaced without powering down the system For information on removing and installing the modules see Power Supply Cooling Fan Module Power I...

Страница 12: ...l storage controller documents go to dell com storagecontrollermanuals You product documentation includes Dell PowerVault MD3400 3420 3800i 3820i 3800f 3820f Storage Arrays Getting Started Guide Provides an overview of system features setting up your system and technical specifications This document is shipped with your system Rack Installation Instructions Describes how to install your system int...

Страница 13: ...plies and enclosure LEDs Controlling access to the physical disks Communicating enclosure attributes and states to the host server and management station Each RAID controller module has multiple SAS IN ports for host access The ports provide redundant host connections and support a high availability storage environment Various configurations can be utilized in both single controller simplex and du...

Страница 14: ...ort Provides a 100 1000 Mbps Ethernet connection for out of band management of the enclosure 9 Ethernet port reserved Reserved port 10 12Gbps SAS IN port 2 Provides host to controller SAS connection 11 USB port Reserved port 12 Mini USB port Provides serial connection for debugging 13 Password reset switch Activating this switch resets the password 14 SAS OUT Port 2 Provides SAS connection for cab...

Страница 15: ...switch can be accessed by using a small object such as the tip of a pen Cache Functions and Features Cache Mirroring Cache mirroring function copies accepted host write data from the primary controller to the partner controller This action ensures that host write data is safely mirrored to the partner controller before successful completion status is returned to the host If a controller fails the ...

Страница 16: ...power failure is less likely to cause loss of data The RAID controller automatically switches to write through if cache mirroring is disabled or if the battery is missing or has a fault condition 16 ...

Страница 17: ...e system key unlock the front bezel if locked 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system Figure 8 Removing and Installing the Front Bezel 1 bezel 2 keylock 3 release latch 4 hinge tab Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis...

Страница 18: ...st have physical drive blanks installed 1 If installed remove the front bezel 2 Press the release button and slide the physical drive blank out until it is free of the physical drive slot Figure 9 Removing and Installing a 2 5 Inch Physical Drive Blank MD3420 only 1 physical drive blank 2 release button Installing a 2 5 Inch Physical Drive Blank 1 If installed remove the front bezel 2 Insert the p...

Страница 19: ...t software prepare the physical drive for removal Wait until the indicators on the physical drive carrier signal that the physical drive can be removed safely For more information see the documentation for the storage controller If the physical drive is online the green activity fault indicator flashes as the drive is turned off When the physical drive indicators are off the physical drive is read...

Страница 20: ...ttempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on t...

Страница 21: ...the screws from the slide rails on the physical drive carrier 2 Lift the physical drive out of the physical drive carrier Figure 12 Removing and Installing a Physical Drive Into a 2 5 inch Physical Drive Carrier 1 physical drive carrier 2 physical drive 3 screws 4 21 ...

Страница 22: ...w the safety instructions that came with the product 1 Insert the physical drive into the physical drive carrier with the connector end of the physical drive toward the back 2 Align the screw holes on the physical drive with the back set of holes on the physical drive carrier When aligned correctly the back of the physical drive is flush with the back of the physical drive carrier 3 Attach the scr...

Страница 23: ...latch and pull the blank away from the array 4 Install RAID controller modules in slot 0 and 1 5 Connect all the power cables to the array 6 Turn on the array and the host server Figure 14 Removing and Installing a RAID Controller Module Blank 1 release latch 2 RAID controller module blank Installing a RAID Controller Module Blank 1 Align the blank with the RAID controller module bay 2 Insert the ...

Страница 24: ...le 1 RAID controller module 2 release tab 3 release lever Installing a RAID Controller Module CAUTION Many repairs may only be done by a certified service technician You must only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not cove...

Страница 25: ...ID controller module Figure 16 Opening and Closing the RAID Controller Module 1 screws 2 2 RAID controller module 3 indent Closing the RAID Controller Module CAUTION Many repairs may only be done by a certified service technician You must only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Da...

Страница 26: ... and lift it out of the RAID controller module Figure 17 Removing and Installing the RAID Controller Module Backup Battery Unit 1 backup battery unit 2 screw Installing the RAID Controller Module Backup Battery Unit CAUTION Many repairs may only be done by a certified service technician You must only perform troubleshooting and simple repairs as authorized in your product documentation or as direc...

Страница 27: ... perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you remove a fully functioning power supply cooling fan module the fan speed in the...

Страница 28: ...roubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Slide the power supply cooling fan module into the chassis until it is fully seated and the release...

Страница 29: ... AC power cable is connected to the power supply cooling fan module and the power switch is turned on 4 Turn on the power supply cooling fan module Control Panel Removing the Control Panel 1 Turn off the array and host server 2 Disconnect all the power cables connected to the array 3 Remove the hard drives from slots 0 to 2 in PowerVaultMD3400 slots 0 to 5 in PowerVaultMD3420 NOTE Mark each hard d...

Страница 30: ...and Installing the Control Panel PowerVault MD3400 1 control panel 2 release tab Figure 21 Removing and Installing the Control Panel PowerVault MD3420 1 release pin 2 control panel Installing the Control Panel 1 Align the control panel with the slot on the array 2 Slide the control panel into the array until The release tab clicks into place in PowerVault MD3400 The release pin clicks into place i...

Страница 31: ... and follow the safety instructions that came with the product 1 Turn off the array and disconnect it from the electrical outlet 2 Disconnect all the cables connected to the array 3 Remove the hard drives 4 Remove the RAID controller modules 5 Remove the power supply cooling fan modules 6 Remove the control panel 7 Remove the screws that secure the RAID controller module power supply cage to the c...

Страница 32: ...kplane out of the array Figure 22 Removing and Installing the RAID Controller Module Power Supply Cage 1 screws 6 2 RAID controller module power supply cage Figure 23 Removing and Installing the Backplane PowerVault MD3400 1 screws 5 2 backplane 3 captive screw 32 ...

Страница 33: ...that secure the backplane to the chassis 4 Align the slots on the RAID controller module power supply cage with the tabs on the chassis 5 Push the RAID controller module power supply cage toward the front of the array 6 Replace the screws that secure the RAID controller module power supply cage to the chassis 7 Replace the control panel 8 Replace the power supply cooling fan modules 9 Replace the ...

Страница 34: ...34 ...

Страница 35: ...arrays Troubleshooting Storage Array Startup Failure If your system halts during startup check if The array emits a series of beeps The array fault LEDs are lit There is a constant scraping or grinding sound when you access the physical disk For assistance contact Dell Support Troubleshooting Loss of Communication For information about troubleshooting loss of communication see Troubleshooting Arra...

Страница 36: ... is lit see Getting Help CAUTION Power supply modules are hot swappable The array can operate on a single power supply module however both modules must be installed to ensure proper cooling A single power supply module can be removed from a powered on array for a maximum period of five minutes Beyond that time the array may automatically shut down to prevent damage 2 Reseat the power supply module...

Страница 37: ... per Sequence 1 Turn off the host server 2 Remove the EMM and verify that the pins on the backplane and EMM are not bent 3 Reseat the EMM module and wait for 30 seconds 4 Turn on the host server 5 Check the EMM status LED 6 If the LED does not turn Green replace the EMM If the problem is not resolved see Getting Help If the Link Status LEDs are not Green 1 Turn off the host server 2 Reseat the cab...

Страница 38: ...urn on the expansion arrays and the storage array and wait until the system is fully booted 4 Turn on the host server 5 Check the link status LED If the link status LED is not green replace the cables If the problem is not resolved see Getting Help Troubleshooting Physical Disks CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simp...

Страница 39: ...nly perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electr...

Страница 40: ...essor s and heat sink s Memory modules Hard drive carriers Hard drive backplane 4 Ensure that all cables are properly connected 5 Close the system 6 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Controller Failure Conditions Certain events can cause a RAID controller module to fail and or shut down Unrecoverable ECC memory ...

Страница 41: ...he RAID controller module completes these initial tests and the controllers are booted successfully If the RAID controller module detects a non Dell supported storage array the controller does not start up The RAID controller module does not generate any events to alert you in the event of an invalid array but the array status LED is lit with a flashing amber color to indicate a fault state ECC Er...

Страница 42: ...42 ...

Страница 43: ...physical disks or SAS SSDs Redundant path connectivity provides redundant data paths to each hard drive NOTE Support for 192 physical disks is a premium feature and requires activation SAS connectors Two SAS IN ports to connect hosts One SAS OUT port for expansion to additional PowerVault MD1200 or MD1220 expansion enclosure NOTE SAS connectors are SFF 8088 compliant Serial connector debug port On...

Страница 44: ...0 220 V AC 8 6 A 4 3 A Battery 6 6 V DC 1100 mAh 7 26 W Lithium ion battery Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Operating Continuous operation 10 C to 35 C 50 F to 95 F at 20 to 80 relative humidity RH with 26 C maximum dew point De rate maximum allowable dry bulb tempera...

Страница 45: ... the positive z axis of the system at 31 G for 2 6 ms in the operational orientation Storage Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system at 71 G for up to 2 ms Altitude Operating Maximum 3000 m 9842 5 ft NOTE For altitudes above 2950 ft the maximum operating temperature is derated 1 8 ºF 1000 ft Storage Maximum 12192 m 40...

Страница 46: ...46 ...

Страница 47: ...ovides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select th...

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