9.
Install the system cover.
Next steps
If the problem persists, see the Getting help section.
Related links
Getting help
System Board Connectors
System Setup
Removing the system cover
Troubleshooting an SD card
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with your product.
NOTE: Certain SD cards have a physical write-protect switch on the card. If the write-protect switch is turned on, the
SD card is not writable.
Steps
1.
Enter System Setup, and ensure that the
Internal SD Card Port
is enabled.
2.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
3.
Remove the system cover.
NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next
restart, the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure,
a critical alert will be logged and chassis health will degrade.
4.
Replace the failed SD card with a new SD card.
5.
Install the system cover.
6.
Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals.
7.
Enter System Setup, and ensure that the
Internal SD Card Port
and
Internal SD Card Redundancy
modes are set to the
needed modes.
Verify that the correct SD slot is set as
Primary SD Card
.
8.
Check if the SD card is functioning properly.
9.
If the
Internal SD Card Redundancy
option is set to
Enabled
at the time of the SD card failure, the system prompts you to
perform a rebuild.
NOTE: The rebuild is always sourced from the primary SD card to the secondary SD card.
Troubleshooting an optical drive
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with your product.
Steps
1.
Try using a different CD or DVD.
2.
If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are
enabled.
3.
Run the appropriate diagnostic test.
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