Page 5 September 2001
Service and Support
Dell PowerConnect switches come with the following:
•
Three-year limited warranty
1
(three years of standard Next Business
Day unit replacement)
•
Telephone support 24 hours a day, 7 days a week, 365 days a year for
the duration of the limited warranty
•
30-day “Getting Started” helpline for customers who purchase
PowerConnect 3024 or PowerConnect 5012
•
DirectLine Plus network configuration support upgrades available
•
Four-hour response
2
unit replacement upgrades available (5x10
3
and
7x24
4
options)
•
On-site Labor Service
5
upgrades (Next Business Day
6
or Same Day
7
)
available
1
For a complete copy of our Guarantees or Limited Warranties, please write Dell, USA, L.P.,
One Dell Way, Round Rock, TX 78682.
2
2
Available within a 125-mile radius of over 80 metropolitan areas. Customers not located
within a 125-mile radius of the stocking locations are not eligible for this offering. Available in
US only.
3
The replacement unit may not arrive until the following business day if dispatched after
4:00pm. Dell will dispatch a replacement unit to the customer site within 4 hours of
determining the hardware problem.
4
For 7x24 service, Dell will dispatch a replacement unit within 4 hours of determining the
hardware problem.
5
Service may be provided by third-party. Availability varies. Technician will be dispatched if
necessary following phone-based troubleshooting. A third-party provider under contract
with Dell may provide Service.
6
To receive next business day service, Dell must notify the service provider before 5pm (depending on
service contract) customer time. Availability varies.
7
Available within a 125-mile radius of over 80 metropolitan areas. Customers not located
within a 125-mile radius of the stocking locations are not eligible for this offering. For 7x24 or
5x10 service, Dell will dispatch a service technician within 4 hours of determining the
hardware problem. For 5x10 service, the service technician may not arrive until the following
business day if dispatched after 4:00 pm local time. Not available with any other Dell systems.
Available in the U.S. only.
Dell and PowerConnect are trademarks of Dell Computer Corporation. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
and names or their products. Dell disclaims proprietary interest in the marks and names of
others.
©Copyright 2001 Dell Computer Corporation. All rights reserved. Reproduction in any
manner whatsoever without the express written permission of Dell Computer Corporation is
strictly forbidden. For more information contact Dell. Dell cannot be responsible for errors in
typography or photography.
