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Dell PowerConnect 2608, Руководство пользователя

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Troubleshooting

15

2

Troubleshooting

This section provides troubleshooting information for your switch. Table 2-1 describes general 

cluster problems you may encounter and the probable causes and solutions. 

Table 2-1. Basic Troubleshooting

Problem

Probable Cause

Corrective Action

Power LED is not lighted.

There is no power to the switch.

Confirm that the switch is 

connected to a properly 

functioning and active power 

source.
Ensure that the power cable is 

securely connected to the switch 

and to a power source.

Содержание PowerConnect 2608

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell PowerConnect 26xx Switches User s Guide ...

Страница 2: ...ll rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp Axim DellNet and PowerConnect are trademarks of Dell Inc Other trademarks and trade names may be used in this document to refer to either the entiti...

Страница 3: ... Other 8 Connecting Switches to Systems 9 Class of Service 9 Mounting Kit Instructions 10 Installing the Switch on a Flat Surface 10 Installing the Switch in a Rack 10 Installing the Switch on a Wall 11 Technical Information 12 2 Troubleshooting 3 Getting Help Technical Assistance 17 Online Services 17 AutoTech Service 18 Automated Order Status Service 18 Technical Support Service 19 Dell Enterpri...

Страница 4: ...1 1 PowerConnect 2608 7 Figure 1 2 PowerConnect 2616 7 Figure 1 3 PowerConnect 2624 8 Figure 1 4 Cascading Switches 9 Figure 1 5 Brackets for Rack Installation 11 Figure 1 6 Brackets for Wall Installation 12 Tables Table 1 1 Tag Based Prioritization 9 Table 1 2 Specifications 12 Table 2 1 Basic Troubleshooting 15 ...

Страница 5: ...E frames flow control in full duplex operation Automatic negotiation for speed and full and half duplex mode on all ports Backpressure flow control in half duplex operation Collision detection on all ports Auto MDI MDIX 4K MAC address entries supported Comprehensive LED indicator panel to monitor overall switching condition 19 inch rackmountable and wallmountable standard 1U chassis Internal power...

Страница 6: ...ablished but no data is being transmitted or received Blinking green A 1000 Mbps link has been established and data is being transmitted or received Steady amber A 10 Mbps or 100 Mbps link has been established but no data is being transmitted or received Blinking amber A 10 Mbps or 100 Mbps link has been established and data is being transmitted or received Off No link established 10 100 1000 Port...

Страница 7: ...Introduction 7 Figure 1 1 PowerConnect 2608 Figure 1 2 PowerConnect 2616 power LED SPD LNK ACT LEDs FDX HDX LEDs RJ 45 ports RJ 45 ports FDX HDX LEDs SPD LNK ACT LEDs power LED ...

Страница 8: ...hing ports allow users to connect the switches to 10Base T 100Base TX and 1000Base T devices SFP Port On the 24 port switch you can use the SFP port to connect to a device that is more than 100 meters away However using the SFP port disables the RJ 45 connector of port 24 on the switch Connecting Switches to Each Other Each port supports Auto MDI and MDIX functionality When cascading with other sw...

Страница 9: ...evices like hubs or routers to the switch All ports on the switch automatically negotiate speed and whether to operate in full duplex or half duplex Class of Service The switch supports tag based prioritization following the IEEE 802 1p standard The eight levels of IEEE 802 1p priority are mapped to the two priority queues of each port For each port the two priority queues are scheduled following ...

Страница 10: ...tch on the flat surface and check for proper ventilation Allow at least 5 1 cm 2 inches on each side for proper ventilation and 12 7 cm 5 inches at the back for power cable clearance 2 Attach rubber feet on each marked location on the bottom of the chassis The rubber feet are optional but are recommended to keep the switch from slipping Installing the Switch in a Rack The switch can be installed i...

Страница 11: ...teps 1 Ensure that the mounting point meets the following requirements The wall surface must be capable of supporting the switch Allow at least 5 1 cm 2 inches on each side for proper ventilation and 12 7 cm 5 inches at the back for power cable clearance The location must not be located in direct sunlight The location must not be within 2 feet of any heating vents nor should any area heating vent ...

Страница 12: ...ace the against the wall so that the bracket holes align with the holes in the wall 6 Insert and tighten the screws through each of the mounting brackets Technical Information Table 1 2 Specifications Network Protocol and Standards Compatibility IEEE 802 3 CSMA CD IEEE 802 3 10Base T IEEE 802 3u 100Base TX IEEE 802 3z ab 1000Base T IEEE 802 3x Flow Control IEEE 802 3p Priority Interface RJ 45 conn...

Страница 13: ...228 x 44 mm W x D x H 13 x 9 x 1 7 inches 8 port switch 266 x 162 x 44 mm W x D x H 10 5 x 6 4 x 1 7 inches Environmental Specifications Operating temperature 0º to 40ºC 32º to 104ºF Storage temperature 20º to 70ºC 4º to 158ºF Operating Humidity 10 to 90 RH Storage Humidity 10 to 95 RH Table 1 2 Specifications continued ...

Страница 14: ...14 Introduction w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 15: ...may encounter and the probable causes and solutions Table 2 1 Basic Troubleshooting Problem Probable Cause Corrective Action Power LED is not lighted There is no power to the switch Confirm that the switch is connected to a properly functioning and active power source Ensure that the power cable is securely connected to the switch and to a power source ...

Страница 16: ...e limitations for link lengths Move the connected device closer to the switch and use a shorter cable Mismatched duplex mode Ensure that all devices connected to the switch are configured to automatically detect and set port speed and duplex settings Bad switch port Reconnect the connector for the affected link to a different switch port Link speed LED indicates a lower speed than expected Incorre...

Страница 17: ...perly Link LED is lighted and the FDX HDX LED blinks occasionally This can be normal link activity Some collisions take place during normal operation No action required Link LED is lighted and the FDX HDX LED blinks frequently Mismatched duplex mode Ensure that any devices connected to the switch are set to automatically detect and set port speed and duplex settings The link is reaching its maximu...

Страница 18: ...18 Troubleshooting w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 19: ...ess Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locat...

Страница 20: ...Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service t...

Страница 21: ...from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and...

Страница 22: ...ucational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the fol...

Страница 23: ...Business Customer Care 0820 240 530 14 Preferred Accounts Corporate Customer Care 0820 240 530 16 Home Small Business Technical Support 0820 240 530 14 Preferred Accounts Corporate Technical Support 0660 8779 Switchboard 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados General Support 1 800 534 3066 Belgium Brussels International Access Code 00 Country Code 32 City Code 2 ...

Страница 24: ...nical support toll free 1 800 247 9362 TechFax toll free 1 800 950 1329 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 ...

Страница 25: ...858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education toll free 800 858 2669 Large Corporate Accounts Queue Team toll free 800 858 2222 Large Corporate Accounts South toll free 800 858 2355 Large Corporate Accounts West toll free 800 858 2811 Large Corporate Accounts Spare Parts toll free 800 858 2621 Colombia General Support 980 9 15 ...

Страница 26: ...ome Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support servers Nordic_support dell com Tech...

Страница 27: ...5 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 L...

Страница 28: ... Code 001 Country Code 852 Website support ap dell com E mail ap_support dell com Technical Support Dimension and Inspiron 2969 3189 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp and PowerVault 2969 3196 Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Div...

Страница 29: ...es dial within U K only 0870 907 4000 Fax SalesFax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 9...

Страница 30: ...4 556 3490 24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 ...

Страница 31: ...rd Brussels Belgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support toll free 1 800 888 298 Customer Service 04 633 4949 Transaction Sales toll free 1 800 888 202 Corporate Sales toll free 1 800 888 21...

Страница 32: ...66 Home Small Business Customer Care 020 674 42 00 Relational Customer Care 020 674 4325 Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E ma...

Страница 33: ... City Code 22 Website support euro dell com E mail pl_support dell com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 80...

Страница 34: ...1 709 7710 Customer Care 011 709 7707 Sales 011 709 7700 Fax 011 706 0495 Switchboard 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical ...

Страница 35: ...rate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers toll free 00801 ...

Страница 36: ...al Accounts Customer Care 01344 373 186 Home and Small Business Customer Care 0870 906 0010 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector...

Страница 37: ...Customers toll free 1 800 695 8133 Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softw...

Страница 38: ...36 Getting Help w w w d e l l c o m s u p p o r t d e l l c o m ...

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