Troubleshooting
Problems
Possible
causes
Possible
solutions
Computer/Mobile device
is not charging
Mobile device on USB
port is not charging
‧
‧
Check if the LED on USB-C cable
is glowing. Ensure that the
USB-C cable is securely
connected to the computer.
Troubleshooting
Power adapter may
be not working
If the LED is not glowing, check
the following:
AC plug is securely connected
to the power adapter's AC inlet.
‧
‧
AC power cord is properly
connected to the power outlet.
Power adapter may
be not working
‧
Disconnect all the cables
and reconnect the AC input and
try again.
Contact Dell if the computer is
still not charging.
‧
Check if the LED on the USB-C
cable is glowing. Ensure that
the USB cable is securely
connected to the device.
If the LED is not glowing,
disconnect all the cables
and reconnect AC input power
and see if the LED turns ON.
Contact Dell if the computer is
still not able to detect the
power adapter.
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10
Statutory
information
Warranty
Limited
warranty
and
return
policies
Dell
-
branded
products
carry
a
1-year
limited
hardware
warranty.
If purchased
together
with
a
Dell
computer,
it
will
follow
the
computer
warranty.
For
U.S.
customers
:
This
purchase
and
your
use
of
this
product
are
subject
to
Dell’s
end
user agreement,
which
you
can
find
at
This
document
contains a
binding
arbitration
clause.
For
European,
Middle
Eastern
and
African
customers:
Dell
-
branded
products
that
are
sold
and
used
are
subject
to
applicable national
consumer
legal
rights,
the
terms
of
any
retailer
sale
agreement
that
you
have
entered
into
(which
will
apply
between
you
and
the
retailer)
and Dell's
end
user
contract
terms.
Dell
may
also
provide
an
additional
hardware
warranty
–
full
details
of
the Dell
end
user
contract
and
warranty
terms
can
be
found
by
going
,
selecting your
country
from
the
list
at
the
bottom
of
the
"home" page
,
and
then
clicking
the "terms
and
conditions"
link
for
the
end
user
terms or
the
"support" link
for
the warranty
terms.
For
non-U.S.
customers:
Dell-branded
products
that
are
sold
and
used
are
subject
to
applicable national
consumer
legal
rights,
the
terms
of
any
retailer
sale
agreement
that
you
have
entered
into
(which
will
apply
between
you
and
the
retailer)
and Dell’s
warranty
terms
.
Dell
may
also
provide
an
additional
hardware
warranty
-
full
details
of
Dell’'s
warranty
terms
can
be
found
by
going
to
selecting
your
country
from the
list
at
the
bottom
of
the
"home" page
and then
clicking
the
"terms
and
conditions"
link
or
the "support" link
for
the warranty
terms
.
Statutory information
│
11