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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 28. Self-help resources 

Self-help resources

Resource location

Information about Dell products and services

www.dell.com

My Dell app

Tips

Contact Support

In Windows search, type 

Contact Support

, and press

Enter.

Online help for operating system

www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.

Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at 

www.dell.com/support

.

For more information on how to find the Service Tag for your
computer, see 

Locate the Service Tag on your computer

.

Dell knowledge base articles for a variety of computer
concerns

1. Go to 

www.dell.com/support

.

2. On the menu bar at the top of the Support page, select

Support

 > 

Knowledge Base

.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the
search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see 

www.dell.com/contactdell

.

NOTE:

 Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE:

 If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

6

Getting help and contacting Dell

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Содержание P92F

Страница 1: ...XPS 17 9720 Setup and Specifications Regulatory Model P92F Regulatory Type P92F003 March 2022 Rev A00 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...y 12 External ports 13 Internal slots 13 Wireless module 13 Audio 14 Storage 14 Media card reader 15 Keyboard 15 Camera 16 Touchpad 16 Power adapter 17 Battery 17 Display 18 Fingerprint reader 19 Sensor 19 GPU Integrated 19 GPU Discrete 20 Multiple display support matrix 20 Hardware security 20 Operating and storage environment 20 Chapter 4 ComfortView Plus 22 Chapter 5 Keyboard shortcuts of XPS 1...

Страница 4: ... to a network for Windows updates NOTE If connecting to a secured wireless network enter the password for the wireless network access when prompted If connected to the Internet sign in with or create a Microsoft account If not connected to the Internet create an offline account On the Support and Protection screen enter your contact details 3 Locate and use Dell apps from the Windows Start menu Re...

Страница 5: ...om serviceabilitytools Click SupportAssist and then click SupportAssist for Home PCs NOTE In SupportAssist click the warranty expiry date to renew or upgrade your warranty Dell Update Updates your computer with critical fixes and latest device drivers as they become available For more information on using Dell Update search in the Knowledge Base Resource at www dell com support Dell Digital Delive...

Страница 6: ...derbolt 4 Type C ports with DisplayPort Alt Mode and Power Delivery 2 SD card slot 3 Universal audio jack Left 1 Wedge shaped lock slot 2 Two Thunderbolt 4 Type C ports with DisplayPort Alt Mode and Power Delivery 2 6 Views of XPS 17 9720 ...

Страница 7: ...Top 1 Dual digital array microphones 2 Power button 3 Right speaker 4 Trackpad 5 Left speaker Views of XPS 17 9720 7 ...

Страница 8: ...Front 1 IR LED 2 Ambient Light Sensor ALS 3 Camera RGB IR 4 Camera status light 5 IR LED 6 Display panel 7 Power LED indicator 8 Views of XPS 17 9720 ...

Страница 9: ...rvice tag label Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information Views of XPS 17 9720 9 ...

Страница 10: ...ge Level AC Adapter Off S0 S5 Fully Charged AC Adapter Solid White S0 S5 Fully Charged Battery Off S0 S5 11 100 Battery Solid Amber 590 3 nm S0 S5 10 S0 ON System is turned on S4 Hibernate The system consumes the least power compared to all other sleep states The system is almost at an OFF state expect for a trickle power The context data is written to hard drive S5 OFF The system is in a shutdown...

Страница 11: ...lowing table lists the details of the processors supported by your XPS 17 9720 Table 4 Processor Description Option one Option two Option three Processor type 12th Generation Intel Core i5 12500H 12th Generation Intel Core i7 12700H 12th Generation Intel Core i9 12900HK Processor wattage 45 W 45 W 45 W Processor core count 12 14 14 Processor thread count 16 20 20 Processor speed 2 50 Ghz to 4 50 G...

Страница 12: ...onal Academic 64 bit Memory The following table lists the memory specifications of your XPS 17 9720 Table 6 Memory specifications Description Values Memory slots Two SODIMM slots Memory type Dual channel DDR5 Memory speed 4800 MHz Maximum memory configuration 64 GB Minimum memory configuration 8 GB Memory size per slot 8 GB 16 GB 32 GB Memory configurations supported 8 GB 1 x 8 GB DDR5 4800 MHz No...

Страница 13: ...20 Table 8 Internal slots Description Values M 2 Two M 2 2230 2280 slot for solid state drive NOTE To learn more about the features of different types of M 2 cards search in the Knowledge Base Resource at www dell com support Wireless module The following table lists the Wireless Local Area Network WLAN module supported on your XPS 17 9720 Table 9 Wireless module specifications Description Values ...

Страница 14: ... Average speaker output Woofer 2 x 2 W Tweeters 2 x 2 W Peak speaker output Woofer 2 x 2 5 W Tweeters 2 x 2 5 W Subwoofer output Not supported Microphone Dual array microphones Storage This section lists the storage options on your XPS 17 9720 Your computer supports one of the following configurations M 2 2230 solid state drive M 2 2280 solid state drive The primary drive of your computer varies w...

Страница 15: ...our computer Keyboard The following table lists the keyboard specifications of your XPS 17 9720 Table 13 Keyboard specifications Description Values Keyboard type Backlit Keyboard layout QWERTY Number of keys United States and Canada 79 keys United Kingdom 80 keys Japan 83 keys Keyboard size X 19 05 mm key pitch Y 18 05 mm key pitch Keyboard shortcuts Some keys on your keyboard have two symbols on ...

Страница 16: ...era resolution Still image 0 92 megapixel Video 640 x 360 at 30 fps Diagonal viewing angle Camera 78 5 degrees Infrared camera 78 5 degrees Touchpad The following table lists the touchpad specifications of your XPS 17 9720 Table 15 Touchpad specifications Description Values Touchpad resolution Horizontal 4655 Vertical 2731 Touchpad dimensions Horizontal 149 90 mm 5 90 in Vertical 89 mm 3 50 in Tou...

Страница 17: ... storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the performance of specific components Battery The following table lists the battery specifications of your XPS 17 9720 Table 17 Battery specifications Description Values Battery type 6 cell 97 WHr ExpressCharge Battery voltage 11 40 VDC Battery weight maximum 0 385 kg 0 85 lb...

Страница 18: ...ating and storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the performance of specific components Display The following table lists the display specifications of your XPS 17 9720 Table 18 Display specifications Description Option one Option two Display type Full High Definition Plus FHD Ultra High Definition Plus UHD Display ...

Страница 19: ...or technology Capacitive Fingerprint reader sensor resolution 500 dpi Fingerprint reader sensor pixel size 108 x 88 Sensor The following table lists the sensor of your XPS 17 9720 Table 20 Sensor Sensor support Accelerometer ST Micro LIS2DW12TR on the base system board ALS for Panel Backlight Control GPU Integrated The following table lists the specifications of the integrated Graphics Processing ...

Страница 20: ... RTX 3050 No No No NVIDIA GeForce RTX 3060 Yes Yes Yes Intel UHD Graphics Not applicable 3 4 Intel Iris Xe Graphics Not applicable 3 4 Hardware security The following table lists the hardware security of your XPS 17 9720 Table 24 Hardware security Hardware security Trusted Platform Module TPM 2 0 FIPS 140 2 Certified Chassis Intrusion Detection 1 wedge shaped lock slot Operating and storage enviro...

Страница 21: ... 10668 m 4 64 ft to 19234 4 ft CAUTION Operating and storage temperature ranges may differ among components so operating or storing the device outside these ranges may impact the performance of specific components Measured using a random vibration spectrum that simulates user environment Measured using a 2 ms half sine pulse Specifications of XPS 17 9720 21 ...

Страница 22: ...esigned to minimize blue light and complies with TÜV Rheinland s requirement for low blue light displays Low blue light mode is enabled at the factory so no further configuration is necessary To reduce the risk of eye strain it is also recommended that you Position the display at a comfortable viewing distance between 20 and 28 inches 50 and 70 cm from your eyes Blink frequently to moisten your ey...

Страница 23: ...s F1 F12 are needed for specific software applications multimedia functionality can be disabled by pressing fn esc Subsequently multimedia control can be invoked by pressing fn and the respective function key For example mute audio by pressing fn F1 NOTE You can also define the primary behavior of the function keys F1 F12 by changing Function Key Behavior in BIOS setup program Table 26 List of key...

Страница 24: ...Table 27 List of keyboard shortcuts continued Function key Behavior fn esc Toggle fn key lock fn left arrow Home fn right arrow End 24 Keyboard shortcuts of XPS 17 9720 ...

Страница 25: ...r Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the keyword t...

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