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system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see

Dell SupportAssist OS Recovery User's Guide

at

www.dell.com/serviceabilitytools

. Click

SupportAssist

and then, click

SupportAssist OS Recovery

.

Real-Time Clock (RTC Reset)

The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds.
The system RTC Reset occurs after you release the power button.

Battery status LED

Table 19. Battery status LED

Power Source

LED behavior

System Power State

Battery Charge Level

AC Adapter

Solid White

S0

0-100%

AC Adapter

Solid White

S4/S5

< Fully Charged

AC Adapter

Off

S4/S5

Fully Charged

Battery

Amber

S0

< = 10%

Battery

Off

S0

> 10%

Battery

Off

S4/S5

0-100%

●

S0 (ON)

— System is turned on.

●

S4

— The system consumes the least power compared to all other sleep states. The system is almost at an OFF state,

expect for a trickle power. The context data is written to hard drive.

●

S5 (OFF)

— The system is in a shutdown state.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see

Dell Windows Backup

Media and Recovery Options

.

WiFi power cycle

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE:

Some ISPs (Internet Service Providers) provide a modem/router combo device.

1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.

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Содержание P34E

Страница 1: ...Dell Precision 7740 Service Manual Regulatory Model P34E Regulatory Type P34E002 September 2021 Rev A02 ...

Страница 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...ing the battery cover 18 Battery 19 Lithium ion battery precautions 19 Removing the battery 20 Installing the battery 21 Keyboard 23 Removing the keyboard 23 Installing the keyboard 27 Base cover 29 Removing the base cover 29 Installing the base cover 30 Primary memory module 31 Removing the primary memory module 31 Installing the primary memory module 32 Secondary memory module 33 Removing the se...

Страница 4: ...button 62 Removing the Touchpad buttons 62 Installing the Touchpad button 63 Smart card cage 64 Removing the smart card cage 64 Installing the smart card cage 65 Speaker 66 Removing the speakers 66 Installing the speakers 67 LED board 68 Removing the LED board 68 Installing the LED board 69 Heat sink 70 Removing the heat sink assembly 70 Installing the heat sink assembly 73 Graphics card 75 Removi...

Страница 5: ...mance 108 Power management 109 Post behavior 110 Virtualization support 111 Wireless options 111 Maintenance 112 System logs 112 Updating the BIOS 112 Updating the BIOS in Windows 112 Updating the BIOS in Linux and Ubuntu 113 Updating the BIOS using the USB drive in Windows 113 Updating the BIOS from the F12 One Time boot menu 113 System and setup password 114 Assigning a system setup password 114...

Страница 6: ...ecovering the operating system 119 Real Time Clock RTC Reset 120 Battery status LED 120 Backup media and recovery options 120 WiFi power cycle 120 Drain residual flea power perform hard reset 121 Chapter 6 Getting help 122 Contacting Dell 122 6 Contents ...

Страница 7: ...rap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its conn...

Страница 8: ...m the electrical outlet before performing Step 8 CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer 7 Remove any installed ExpressCards or Smart Cards from the appropriate slots After working inside your computer After you complete any r...

Страница 9: ...heater applications Content Type Real time signaling of content types between display and source devices enabling a TV to optimize picture settings based on content type Additional Color Spaces Adds support for additional color models used in digital photography and computer graphics 4K Support Enables video resolutions far beyond 1080p supporting next generation displays that will rival the Digit...

Страница 10: ...t features Full duplex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a t...

Страница 11: ...re some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 USB 3 1 Gen 1 RAIDs Optical Media Drives Multimedia Devices Networking USB 3 0 USB 3 1 Gen 1 Adapter Car...

Страница 12: ... connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type C connection doesn t necessarily mean they do USB Type C and USB 3 1 USB 3 1 is a new USB standard USB 3 s theoretical bandwidth is 5 Gbps while USB 3 1 s is 10 Gbps That s double the bandwidth as fast as a first generation Thunderbolt connector USB Type C isn t the same thing as USB 3 1 USB ...

Страница 13: ...derbolt USB DisplayPort and power on USB Type C on a single cable features vary between different products 2 USB Type C connector and cables which are compact and reversible 3 Supports Thunderbolt Networking varies between different products 4 Supports up to 4K displays 5 Up to 40 Gbps NOTE Data transfer speed may vary between different devices Thunderbolt Icons Figure 2 Thunderbolt Iconography Va...

Страница 14: ... Hard drive Hard drive interposer board Coin cell battery Power connector port Palm rest Touchpad button Smart card cage Speaker LED board Heat sink Graphics card System board Display assembly Display bezel Display panel Display hinges Camera eDP cable Display bracket Recommended tools The procedures in this document require the following tools Phillips 0 screwdriver Phillips 1 screwdriver Plastic...

Страница 15: ...upport bracket Touchpad button M2 0x3 0 1 per SSD 1 per SSD 1 1 1 1 2 4 2 6 3 1 6 2 Beam connector M2 0x3 0 2 Keyboard M2 0x2 5 5 Base cover M2 5X5 0 2 Type C bracket HDD Interposer board M2 0x5 0 3 1 4 Cell Battery 6 Cell Battery HDD assembly M2 5x3 0 2 3 4 Display hinge Hinge cap M2 5x4 0 6 4 GPU card System board Palmrest Display assembly bottom M2 5x5 0 3 2 15 2 Display assembly rear M2 5x6 0 ...

Страница 16: ... in Before working inside your computer 2 Press the SD card in to release it from the system 3 Slide the SD card out of the system Installing SD card 1 Slide the SD card into its slot until it clicks into place 16 Removing and installing components ...

Страница 17: ...procedure in Before working inside your computer 2 Remove the SD card 3 To remove the battery cover a Slide the battery cover release latch towards the unlock icon to release the battery cover 1 b Slide the battery cover outwards and lift the cover to remove it from the system 2 Removing and installing components 17 ...

Страница 18: ...ttery cover 1 To install the battery cover a Slide the battery cover into its slot until it clicks into place 1 b The release latch automatically springs back to the lock position 2 18 Removing and installing components ...

Страница 19: ...nd cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to rel...

Страница 20: ... connector on the battery 1 b Remove the 3 M2 5x3 0 screws that secure the battery to the system 2 c Remove the battery away from the system 3 4 To remove the 4 cell battery a Disconnect the battery cable from the connector on the battery 1 b Remove the 2 M2 5x3 0 screws that secure the battery to the system 2 c Remove the battery away from the system 3 20 Removing and installing components ...

Страница 21: ...the 6 cell battery a Place the battery onto its slot in the system 1 b Replace the 3 M2 5x3 0 screws to secure the battery to the system 2 c Connect the battery cable to the connector in the battery 3 Removing and installing components 21 ...

Страница 22: ...ery a Place the battery onto its slot in the system 1 2 b Replace the 2 M2 5x3 0 screws to secure the battery to the system 3 c Connect the battery cable to the connector in the system board 4 22 Removing and installing components ...

Страница 23: ...keyboard 1 Follow the procedures in Before working inside your computer 2 Remove the a SD card b battery cover c battery 3 To remove the keyboard a Lift the latch and disconnect the keyboard cable fingerprint cable and the fingerprint button cable from the connectors on the system board Removing and installing components 23 ...

Страница 24: ...e system at 90 angle c Using a plastic scribe pry the keyboard lattice starting from the recess points on the top edge 1 2 and work along the sides and bottom edge of the keyboard lattice 24 Removing and installing components ...

Страница 25: ...d Lift the keyboard lattice away from the system e Remove the 5 M2 0x2 5 screws that secure the keyboard to the palmrest 1 Removing and installing components 25 ...

Страница 26: ...f Pry the bottom edge of the keyboard and then work along the left and right sides of the keyboard 2 3 4 g Slide and remove the keyboard from the system 26 Removing and installing components ...

Страница 27: ... route the cables back through to the bottom of the compartment b Press and align the keyboard to its compartment working along the left right and bottom edges 1 2 3 c Replace the 5 M2 0x2 5 screws to secure the keyboard to the palmrest 4 Removing and installing components 27 ...

Страница 28: ...e keyboard lattice to its position on the keyboard and ensure that the keyboard lattice clicks into its place e Turn over the system at 90 angle to access the keyboard cables 28 Removing and installing components ...

Страница 29: ...procedure in After working inside your computer Base cover Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery 3 To remove the base cover a Remove the 2 M2 5X5 0 screws that secure the base cover to the system 1 b Slide the rubber feet towards the rear end to disengage the base cover and lift the base cover away fro...

Страница 30: ...ase cover 1 To install the base cover a Slide the base cover to align with the screw holes on the system 1 b Replace the 2 M2 5X5 0 screws to secure the base cover to the system 2 30 Removing and installing components ...

Страница 31: ...omputer 2 Remove the a SD card b battery cover c battery d base cover e keyboard 3 To remove primary memory module a Remove the single M2 0x3 0 screw that secures the memory shield 1 b Slide and lift the memory shield from the memory module on the system 2 c Pry the retention clips away from the memory module until it pops up 3 d Lift the memory module and remove it from the system 4 Removing and ...

Страница 32: ...primary memory module a Insert the memory module into the memory socket 1 b Press the clips to secure the memory module to the system board 2 c Slide in the memory shield on the memory module 3 d Replace the single M2 0x3 0 screw to secure the memory shield to the memory module 4 32 Removing and installing components ...

Страница 33: ...dule Removing the secondary memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery 3 To remove the secondary memory module a Pry the retention clips away from the memory module until it pops up b Lift the memory module and remove it from the system Removing and installing components 33 ...

Страница 34: ...econdary memory module 1 To install the secondary memory module a Insert the memory module into the memory socket b Press the clips to secure the memory module to the system board 34 Removing and installing components ...

Страница 35: ...D card b battery cover c battery d base cover 3 To remove the WWAN card a Remove the single M2 0x3 0 screw that secures the WWAN metal bracket to the system board 1 b Remove the WWAN metal bracket that secures the WWAN antenna cables 2 c Disconnect and unroute the WWAN antenna cables connected to the WWAN card 3 d Remove the WWAN card from the WWAN card slot in the system board 4 Removing and inst...

Страница 36: ...rd 1 b Route the WWAN antenna cables through the routing channel c Connect the antenna cables to the connectors on the WWAN card 2 d Align the WWAN metal bracket above the WWAN card and replace the single M2 0x3 0 screw to secure the WWAN metal bracket to the system board 3 4 36 Removing and installing components ...

Страница 37: ...ve the a SD card b battery cover c battery d base cover 3 To remove the WLAN card a Remove the single M2 0x3 0 screw that secures the WLAN metal bracket to the system board 1 b Remove the WLAN metal bracket that secures the WLAN antenna cables 2 c Disconnect and un route the antenna cables connected to the WLAN card 3 d Remove the WLAN card from the WLAN card slot in the system board 4 Removing an...

Страница 38: ...rd 1 b Route the WLAN antenna cables through the routing channel c Connect the antenna cables to the connectors in the WLAN card 2 d Align the WLAN metal bracket above the WLAN card and replace the single M2 0x3 0 screw to secure the WLAN metal bracket to the system board 3 4 38 Removing and installing components ...

Страница 39: ...the a SD card b battery cover c battery d base cover 3 To remove SIM card a Gently slide the SIM card cover towards the rear of the system to unlock the SIM card cover 1 CAUTION The SIM card cover is very fragile and can be easily damaged if it is not properly unlocked before opening b Filp the SIM card cover from the botton edge 2 c Lift the SIM card from the SIM card compartment 3 Removing and i...

Страница 40: ...tall the SIM card a Slide the SIM card into the SIM card compartment 1 b Snap the SIM card cover down 2 c Slide the SIM card cover towards the front of the system to lock the SIM card cover 3 40 Removing and installing components ...

Страница 41: ...g inside your computer 2 Remove the a SD card b battery cover c battery d base cover NOTE Removal of base cover is required only to access the M 2 SSD module in slot 3 5 or 6 3 To remove the M 2 SSD module Slot 4 a Remove the single M2 0x3 0 screw that secures the SSD assembly to the system 1 b Pull the release latch to unlock the SSD assembly 2 c Remove the SSD assembly from the system 3 Removing...

Страница 42: ...ve the M 2 SSD from the SSD holder 4 4 To remove the M 2 SSD module Slot 3 5 or 6 a Remove the single M2 0x3 0 screw that secures the thermal plate to the system 1 b Slide and remove the thermal plate 2 c Remove the single M2 0x3 0 screw that secures the M 2 SSD to the system board 3 d Remove the M 2 SSD from the system 4 NOTE Repeat the above steps for removal of other M 2 SSD installed 42 Removi...

Страница 43: ...Removing and installing components 43 ...

Страница 44: ...r 2 c Place the thermal plate above the M 2 SSD assembly 3 d Replace the single M2 0x3 0 screw to secure the thermal plate to the M 2 SSD assembly 4 e Align the M 2 SSD assembly into its slot in the system 1 f Slide the release latch to lock the M 2 SSD assembly into its slot 2 g Replace the single M2 0x3 0 screw to secure the M 2 SSD assembly to the system 3 44 Removing and installing components ...

Страница 45: ...s slot in the system 1 b Replace the single M2 0x3 0 screw to secure the M 2 SSD to the system board 2 c Place the thermal plate above the M 2 SSD module 3 d Replace the single M2 0x3 0 screw to secure the thermal plate to the M 2 SSD 4 Removing and installing components 45 ...

Страница 46: ...46 Removing and installing components ...

Страница 47: ...e working inside your computer 2 Remove the a SD card b battery cover 3 To remove hard drive assembly a Slide the hard drive release latch into the unlock position 1 b Remove the 4 M2 5x3 0 screws that secure the hard drive assembly to the system c Flip up the tab at the end of the hard drive assembly 3 d Lift the hard drive assembly from the system 4 Removing and installing components 47 ...

Страница 48: ...f Remove the hard drive from the hard drive bracket Installing the hard drive assembly 1 To install the hard drive assembly a Place the hard drive to the hard drive bracket and replace the 4 M3 0x3 0 screws to secure the hard drive to the hard drive bracket 48 Removing and installing components ...

Страница 49: ...drive assembly to the system 3 e Slide the hard drive release latch into the lock position 4 2 Install the a battery cover b SD card 3 Follow the procedure in After working inside your computer Hard drive interposer board Removing the hard drive interposer board 1 Follow the procedures in Before working inside your computer 2 Remove the Removing and installing components 49 ...

Страница 50: ...ard drive interposer board holder from the system 4 Installing the hard drive interposer board 1 To install the hard drive interposer board a Align the hard drive interposer board holder into its position on the system 1 b Replace the 3 M2 0x3 0 screws to secure the hard drive interposer board holder to the system 2 c Place the hard drive interposer board into its position on the hard drive interp...

Страница 51: ...moving the coin cell battery 1 Follow the procedures in Before working inside your computer 2 Remove the a SD card b battery cover c battery d base cover 3 To remove coin cell battery a Disconnect the coin cell battery cable from the system 1 b Pry and lift the coin cell battery from the system 2 Removing and installing components 51 ...

Страница 52: ...within System Settings cause BitLocker or other security resets Installing the coin cell battery 1 To install the coin cell battery a Replace the coin cell battery in its slot on the system b Connect the coin cell battery cable to the system 52 Removing and installing components ...

Страница 53: ... 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d base cover 3 To remove power connector port a Disconnect the power connector cable from the connector on the system board 1 b Peel the adhesive tape that secures the power connector cable to the system and unroute the cable 2 3 Removing and installing components 53 ...

Страница 54: ...M2 0x3 0 screw that secures the power connector cable metal bracket to the system 1 d Remove the metal bracket away from the system 2 e Lift the power connector port from the system 3 54 Removing and installing components ...

Страница 55: ...all the power connector port a Connect the power connector port to the system 1 b Place the power connector cable metal bracket 2 c Replace the single M2 0x3 0 screw to secure the metal bracket to the system 3 Removing and installing components 55 ...

Страница 56: ...ecure the power connector cable in place 1 e Route the cable through the routing channel and affix the adhesive tape 2 f Connect the power connector cable to the connector on the system board 3 56 Removing and installing components ...

Страница 57: ...working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover 3 To remove the palmrest a Lift the latches and disconnect the touchpad and touchpad button cables from the connectors on the system board 1 b Remove the 15 M2 5x5 0 and the 2 M2 0x3 0 screws that secure the palmrest assembly in place 2 3 Removing and installing components 57 ...

Страница 58: ...round and disconnect the system board cable and power button cable from the connectors on the system board 1 2 d Remove the 4 M2 0x3 0 screws that secure the palmrest to the system 3 58 Removing and installing components ...

Страница 59: ...e Push the hole at the bottom of the system to release the palmrest from the bottom chassis f Lift and remove the palmrest from the system Removing and installing components 59 ...

Страница 60: ...Installing the palmrest 1 To install the palmrest a Align the palmrest on the system and press until it snaps in its place 1 2 60 Removing and installing components ...

Страница 61: ...b Replace the 4 M2 0x3 0 screws to secure the palmrest to the system 1 c Connect the system board and power button cable to the connectors on the system board 2 3 4 Removing and installing components 61 ...

Страница 62: ...ver b keyboard c hard disk d battery e battery cover f SD card 3 Follow the procedure in After working inside your computer Touchpad button Removing the Touchpad buttons 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest 3 To remove touchpad buttons a Disconnect the touchpad cable from the t...

Страница 63: ...almrest 3 Installing the Touchpad button 1 To install the touchpad button a Place the touchpad button into its slot in the palmrest 1 b Replace the 2 M2 0x3 0 screws to secure the touchpad button to the palmrest 2 c Connect the touchpad button cable to the connector in the touchpad 3 Removing and installing components 63 ...

Страница 64: ...ow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest 3 To remove power switch board a Disconnect the smart card cage cable from the connector on the palmrest board 1 b Disconnect the touchpad button cable from the connector on the touchpad 2 c Pry the smart card cage cable 64 Removing and installing...

Страница 65: ...all the smart card cage a Place the smart card cage into its slot in the palmrest 1 b Replace the 2 M2 0X3 0 screws to secure the smart card cage to the palmrest 2 c Affix the smart card cable d Connect the touchpad button cable to the connector on the touchpad 3 e Connect the smart card cage cable to the connector on the palmrest 4 Removing and installing components 65 ...

Страница 66: ...in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest 3 To remove the speaker a Disconnect the speaker cable from the system board 1 b Unroute the speaker cable and remove the cable from the routing channels c Lift the speakers along with the speaker cable and remove it away from the system 2 66 Removing and installi...

Страница 67: ...the speaker a Align the speakers along the slots on the system 1 b Route the speaker cable through the routing channels on the system c Connect the speaker cable to the connector on the system board 2 Removing and installing components 67 ...

Страница 68: ...w the procedure in After working inside your computer LED board Removing the LED board 1 Follow the procedures in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest 3 To remove LED board 68 Removing and installing components ...

Страница 69: ...o the system 2 d Remove the LED board from the system 3 Installing the LED board 1 To install the LED board a Align the LED board to its original position on the system 1 b Replace the single M2 0x3 0 screw to secure the LED board to the system 2 c Affix the LED board cable d Connect the LED board cable to the connector in the system board 3 Removing and installing components 69 ...

Страница 70: ...e procedure in After working inside your computer Heat sink Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest 3 To remove heat sink 70 Removing and installing components ...

Страница 71: ...oard 3 d Pry the adhesive tape that secures the eDP cable in place e Disconnect the two fan cables from the connector on the system board 4 5 f Loosen the 8 captive screws that secure the heat sink assembly to the system board 1 NOTE Remove the captive screws in the order stamped onto the heat sink next to the screws 1 2 3 4 5 6 7 8 g Lift the heat sink assembly 2 Removing and installing component...

Страница 72: ...h Slide and remove the heat sink assembly from the system 72 Removing and installing components ...

Страница 73: ...the heat sink assembly in its slot on the system 1 b Tighten the 8 captive screws to secure the heat sink assembly to the system board 2 NOTE Tighten the captive screws in the order stamped onto the heat sink next to the screws 1 2 3 4 5 6 7 8 Removing and installing components 73 ...

Страница 74: ... the eDP cable in place 1 d Place and align the display cable bracket above the eDP cable connector 2 e Replace the single M2 0x3 0 screw to secure the eDP cable bracket to the system board 3 f Connect the two fan cables to the connector on the system board 4 5 74 Removing and installing components ...

Страница 75: ...the procedure in After working inside your computer Graphics card Removing the graphics card 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g palmrest h heatsink assembly Removing and installing components 75 ...

Страница 76: ... with UMA GPU card do not have GPU power cable However for discrete models shipped with either a 128 MB or 256 MB VRAM GPU card you need to disconnect the GPU power cable before removing the GPU card Installing the graphics card 1 To Install the graphics card a Slide the graphics card into its original position in the system 1 b Replace the 3 M2 5x5 0 screws to secure the graphics card to the syst...

Страница 77: ...PU power cable after installing the GPU card Install the a heat sink assembly b palmrest c base cover d hard drive e keyboard f battery g battery cover h SD card 3 Follow the procedure in After working inside your computer System board Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d hard drive Removing and i...

Страница 78: ...ct the system board a Disconnect the power connector cable and battery cable from the connectors on the system board 1 2 b Remove the 3 M2 0x5 0 screws that secure the Type C USB bracket to the system 1 c Remove the Type C USB bracket from the system 2 d Disconnect the touchpad cable 3 speaker cable 4 and LED board cable 5 from the connectors on the system board 78 Removing and installing componen...

Страница 79: ...re the system board in place 1 f Slide the system board to release the IO connectors from the opening on the top and left side of the system chassis to remove the system board from the system chassis 3 2 Removing and installing components 79 ...

Страница 80: ...stem board 1 To install the system board a Align the system board into its original position on the system 1 2 b Replace the 2 M2 5x5 0 screws to secure the system board in place 3 80 Removing and installing components ...

Страница 81: ...ble 2 and touchpad cable 3 to the connectors on the system board d Place the Type C USB bracket onto its slot on the system 4 e Replace the 3 M2 0x5 0 screws to secure the Type C USB bracket to the system 5 Removing and installing components 81 ...

Страница 82: ...f Connect the power connector cable and battery cable to the connectors on the system board 1 2 2 Install the 82 Removing and installing components ...

Страница 83: ... display assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g WWAN card h WLAN card i palmrest 3 To remove display assembly a Remove the 2 M2 5x5 0 screws at the bottom of the system that secures the display assembly in place 1 b Unroute all the wireless antenna cables from the routing channel...

Страница 84: ...c Remove the 2 M2 5x6 0 screws at the rear of the system that secures the display assembly in place 84 Removing and installing components ...

Страница 85: ...0 screws that secures the display hinge caps to the system 1 f Remove the display hinge caps from the system 2 g Remove the single M2 0x3 0 screw that secures the eDP cable bracket to the system board 1 h Remove the eDP cable bracket 2 Removing and installing components 85 ...

Страница 86: ...ing the display assembly 1 To install display assembly a Align the display assembly into the slots on the system 1 b Route the wireless cable located next to the hinges c Affix the adhesive tape to secure the eDP cable in place 2 d Connect the eDP cable to the connector on the system board 3 e Place the eDP cable bracket and replace the single M2 0x3 0 screw to secure the eDP cable bracket to the ...

Страница 87: ...lace the 2 M2 5x6 0 screws at the rear of the system to secure the display assembly in place h Route all the wireless antenna cables to the routing channels at the bottom of the system and next to the hinge caps 1 i Replace the 2 M2 5x5 0 screws at the bottom of the system to secure the display assembly in place 2 Removing and installing components 87 ...

Страница 88: ...e in After working inside your computer Display bezel Removing the display bezel 1 Follow the procedure in Before working inside your computer NOTE If a touch LCD is installed then the following procedure is not applicable as it is for a full hinge assembly 2 Remove the a SD card b battery cover c battery 88 Removing and installing components ...

Страница 89: ...ng the outside edge of the display bezel using your hands using a screw driver or other sharp objects may damage the display cover NOTE The display bezel shipped with a non touch display is a disposable part and should be replaced with a new display bezel anytime it is removed from the system Installing the display bezel 1 To install the display bezel a Place the display bezel on the display assem...

Страница 90: ...D card 3 Follow the procedure in After working inside your computer Display panel Removing the display panel 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery c keyboard d hard drive e WWAN card f WLAN card g palmrest h display assembly i display bezel 90 Removing and installing components ...

Страница 91: ...ive tapes that secures the eDP cable c Lift the metal tab and disconnect the eDP cable from the connector on the display panel 5 Remove the display panel Installing the display panel 1 To install the display panel a Connect the eDP cable to the connector on the back of the display panel and affix the adhesive tape 1 2 3 4 b Align the display panel with the tabs on the display assembly c Replace th...

Страница 92: ... battery j battery cover k SD card 3 Follow the procedure in After working inside your computer Display hinges Removing the display hinge 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover 92 Removing and installing components ...

Страница 93: ...screws that secure the display hinges to the display assembly 1 b Remove the display hinges 2 Installing the display hinge 1 To install display hinge a Place the display hinge in its slot on the display assembly 1 b Replace the 6 M2 5x4 0 screws to secure the display hinge to the display assembly 2 Removing and installing components 93 ...

Страница 94: ...keyboard j battery k battery cover l SD card 3 Follow the procedure in After working inside your computer Camera Removing the camera 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover g WWAN card 94 Removing and installing components ...

Страница 95: ...e 1 b Disconnect the eDP cable from the camera module 2 c Carefully pry the camera module from the system 3 Installing the camera 1 To install the camera a Place the camera module in its slot on the system 1 b Connect the eDP cable to the camera module 2 c Affix the adhesive tape to cover the camera module 3 Removing and installing components 95 ...

Страница 96: ... i keyboard j battery k battery cover l SD card 3 Follow the procedure in After working inside your computer eDP cable Removing the eDP cable 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover 96 Removing and installing components ...

Страница 97: ...ra module 2 c Peel the eDP cable from the display cover and unroute the cable from the routing channels 3 d Remove the eDP cable from the system Installing the eDP cable 1 To install eDP cable a Route and affix the eDP cable on the display cover 1 b Connect the eDP cable to the connector on the camera module 2 c Affix the adhesive tape covering the camera module 3 Removing and installing component...

Страница 98: ...d j battery cover k battery l SD card 3 Follow the procedure in After working inside your computer Display bracket Removing the display support bracket 1 Follow the procedure in Before working inside your computer 2 Remove the a SD card b battery cover c battery d keyboard e hard drive f base cover 98 Removing and installing components ...

Страница 99: ... display support brackets to the display cover 2 c Remove the display support brackets from the display cover 3 Installing the display support bracket 1 To install the display support bracket a Place the display brackets onto its slot on the display cover 1 b Replace the 6 M2 0x3 0 screws to secure the display bracket to the display cover 2 c Affix the adhesive tape to cover the display support br...

Страница 100: ...el c display bezel d display assembly e palmrest f WWAN card g WLAN card h base cover i hard drive j keyboard k battery l battery cover m SD card 3 Follow the procedure in After working inside your computer 100 Removing and installing components ...

Страница 101: ...stalled and enabling or disabling base devices Topics BIOS overview Entering BIOS setup program Navigation keys One time boot menu System setup options Updating the BIOS System and setup password Clearing CMOS settings Clearing BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter...

Страница 102: ...er Optical Drive if available SATA Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup options NOTE Depending on the and its installed devices the items listed in this section may or may not appear General options Table 3 General Option Description System Information This section lists the primary hardware features of...

Страница 103: ...d AHCI RAID On Default NOTE SATA is configured to support RAID mode Drives Allows you to enable or disable various drives on board The options are SATA 1 SATA 4 M 2 PCIe SSD 0 M 2 PCIe SSD 1 All the options are set by default SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup This technology is part of the SMART Self Monitoring An...

Страница 104: ...vices using the stored system battery power through the USB PowerShare port disabled by default Enable USB PowerShare Audio Allows you to enable or disable the integrated audio controller By default the Enable Audio option is selected The options are Enable Microphone Enable Internal Speaker This option is set by default Keyboard Illumination This field lets you choose the operating mode of the ke...

Страница 105: ...xternal NIC MAC address in a supported dock or dongle with the selected MAC address from the system The default option is to use the Passthrough MAC Address When the Integrated NIC option is selected we recommend one of the following Disable the integrated NIC in the BIOS to prevent any issues from multiple NICs on the network with identical MAC addresses If the Integrated NIC cannot be disabled d...

Страница 106: ...to enforce the option to always set strong password Enable Strong Password This option is not set by default Password Configuration You can define the length of your password Min 4 Max 32 Password Bypass Allows you to bypass the System password and the Internal HDD password when it is set during a system restart Click one of the options Disabled Default Reboot bypass Password Change Allows you to ...

Страница 107: ...password is set Enable Admin Setup Lockout This option is not set by default Master Password Lockout Allows you to disable master password support Enable Master Password Lockout This option is not set by default NOTE Hard Disk password should be cleared before the settings can be changed SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protection SMM ...

Страница 108: ... systems Click one of the following options Disabled Enabled Software controlled Default Enclave Memory Size This option sets SGX Enclave Reserve Memory Size Click one of the following options 32 MB 64 MB 128 MB Default Performance Table 9 Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications imp...

Страница 109: ...t Days This option is not set by default USB Wake Support Allows you to enable USB devices to wake the system from standby Enable USB Wake Support This option is not set by default Wireless Radio Control This option if enabled will sense the connection of the system to a wired network and subsequently disable the selected wireless radios WLAN and or WWAN Upon disconnection from the wired network t...

Страница 110: ...E All charging mode may not be available for all the batteries To enable this option disable the Advanced Battery Charge Configuration option Post behavior Table 11 POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup BIOS warning messages when you use certain power adapters Enable Adapter Warnings Default Numlock Enable Allows you to enable or disable...

Страница 111: ...nings and Errors Virtualization support Table 12 Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by the Intel Virtualization technology Enable Intel Virtualization Technology This option is set by default VT for Direct I O Enables or disables the Virtual Machine Monitor VM...

Страница 112: ...set by default Allows you to recover the corrupted BIOS from a recovery file on the HDD or an external USB drive BIOS Auto Recovery Allows you to recover the BIOS automatically NOTE BIOS Recovery from Hard Drive field should be enabled Always Perform Integrity Check Performs integrity check on every boot System logs Table 15 System Logs Option Description BIOS events Allows you to view and clear t...

Страница 113: ...s and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 1 Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file 2 Create a boo...

Страница 114: ...he flash BIOS menu is displayed 3 Click Flash from file 4 Select external USB device 5 Select the file and double click the flash target file and then click Submit 6 Click Update BIOS The computer restarts to flash the BIOS 7 The computer will restart after the BIOS update is completed System and setup password Table 16 System and setup password Password type Description System password Password t...

Страница 115: ...Enter or Tab 4 Select Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from System Setup The com...

Страница 116: ...tem To discharge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply pressure to...

Страница 117: ...gnostics option and then press Enter NOTE The Enhanced Pre boot System Assessment window displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices 4 Press the arrow in the lower right corner to go to the page listing The detected items are listed and tested 5 To run a diagnostic test on a specific device press Esc and click Yes to st...

Страница 118: ...For cases when a 2 8 error code is shown replace the system board LCD Built in Self Test BIST Dell laptops have a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice screen abnormalities like flickering distortion clarity issues fuzzy...

Страница 119: ...e the memory module 2 4 Memory RAM failure Replace the memory module 2 5 Invalid memory installed Replace the memory module 2 6 System board Chipset Error Clock failure Gate A20 failure Super I O failure Keyboard controller failure Replace the system board 2 7 LCD failure Replace the LCD 2 8 No power supply to the LCD due to LCD power rail failure Replace the system board 3 1 RTC power failure Rep...

Страница 120: ...e Battery Charge Level AC Adapter Solid White S0 0 100 AC Adapter Solid White S4 S5 Fully Charged AC Adapter Off S4 S5 Fully Charged Battery Amber S0 10 Battery Off S0 10 Battery Off S4 S5 0 100 S0 ON System is turned on S4 The system consumes the least power compared to all other sleep states The system is almost at an OFF state expect for a trickle power The context data is written to hard drive...

Страница 121: ...rming a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove the base cover 4 Remove the battery 5 Press and hold the power button for 20 seconds to drain the flea power 6 Install the battery 7 Install...

Страница 122: ...e based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or su...

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