6. Trouble Shooting Instructions
Missing Color
Picture missing
• Perform monitor self-test feature
color
check.
• Ensure that the video cable
connecting the monitor to the
computer is connected properly and is
secure.
• Check for bent or broken pins in the
video cable connector.
Wrong Color
Picture color not
good
• Try different
Preset Modes
in
Color
setting OSD. Adjust
R
/
G
/
B
value in
Custom Color
in
Color
settings
OSD.
• Change the
Input Color Format
to
RGB
or
YCbCr
/
YPbPr
in the
Color
settings OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a long
period of time
Faint shadow
from the static
image displayed
appears on the
screen
• Set the screen to turn off after a few
minutes of screen idle time. These can
be adjusted in Windows Power
Options or Mac Energy Saver setting.
• Alternatively, use a dynamically
changing screensaver.
