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58 | Troubleshooting

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is

not working

USB peripherals

are not working

•

Check that your monitor is turned ON.

•

Reconnect the upstream cable to your computer.

•

Reconnect the USB peripherals (downstream

connector).

•

Switch off and then turn on the monitor again.

•

Reboot the computer.

•

Some USB devices like external portable HDD

require higher electric current; connect the device

directly to the computer system.

Supre Speed

USB 3.0

interface is slow.

Super Speed

USB 3.0

peripherals

working slowly

or not working

at all

•

Check that your computer is USB 3.0-capable.

•

Some computers have USB 3.0, USB 2.0, and USB

1.1 ports. Ensure that the correct USB port is used.

•

Reconnect the upstream cable to your computer.

•

Reconnect the USB peripherals (downstream

connector).

•

Reboot the computer.

Wireless USB

peripherals stop

working when a

USB 3.0 device

is plugged in

Wireless USB

peripherals

responding

slowly or only

working as

the distance

between itself

and its receiver

decreases

•

Increase the distance between the USB 3.0

peripherals and the wireless USB receiver.

•

Position your wireless USB receiver as close as

possible to the wireless USB peripherals.

•

Use a USB-extender cable to position the wireless

USB receiver as far away as possible from the USB

3.0 port.

Содержание P2219HC

Страница 1: ...Model P2219HC P2419HC P2719HC Regulatory model P2219HCb P2419HCb P2719HCt Dell USB C Monitor P2219HC P2419HC P2719HC User s Guide ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 07 Rev A00 ...

Страница 3: ... Policy 26 Setting Up the Monitor 27 Attaching the stand 27 Using the Tilt Swivel and Vertical Extension 28 Connecting Your Monitor 30 Organizing Your Cables 32 Removing the Monitor Stand 33 Wall Mounting Optional 34 Operating the Monitor 35 Turning on the Monitor 35 Using the Front Panel Controls 35 Front Panel Button 37 Using the On Screen Display OSD Menu 38 Contents 3 ...

Страница 4: ...cs 54 Common Problems 55 Product Specific Problems 57 Universal Serial Bus USB Specific Problems 58 Appendix 59 Safety Instructions 59 FCC Notices U S only and Other Regulatory Information 59 Contacting Dell 59 Setting Up Your Monitor 60 Maintenance Guidelines 62 ...

Страница 5: ...shown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Страница 6: ...tion with full screen support for lower resolutions Color gamut of 72 NTSC Tilt swivel height and rotate adjustment capabilities Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Digital connectivity with DisplayPort and HDMI Equipped with 4 USB downstream ports Single USB Type C to supply power to compatible notebook while recei...

Страница 7: ...he monitor in real time Arsenic free glass and mercury free for the panel only 0 3 W standby power when in the sleep mode Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ...x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from the monitor 4 Security lock slot Secures monitor with security lock sold separately 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Cable management slot Use to organize cables by inserting them through the slot ...

Страница 9: ...9 Side View Label Description Use 1 USB downstream ports 2 Connect your USB device NOTE You can only use this connector after you have connected the USB Type C cable to the computer and USB Type C connector on the monitor ...

Страница 10: ...le MST refer to instruction on section Connecting the Monitor for DP MST Function NOTE Remove the rubber plug when use DP out connector 6 USB Type C connector You can attach the monitor to PC using a USB type C cable to get the monitor experience as below support data transmission speed up to USB 3 1 Display resolution up to 1920x1080 60Hz on Display Port 1 2 alternate mode Power delivery of 20V 3...

Страница 11: ...l per inch PPI 102 92 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 250 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti Glare with 3H hardness Backlight LED edgelight system Response Time Gray to Gray 8 ms NORMAL mode 5 ms FAST mode Color depth 16 7 million colors Color gamut 72 CIE1931 NOTE Color gamut typical is based on CIE1976 82 and CIE1931 72 test ...

Страница 12: ...7 inches Active Area Horizontal 597 88 mm 23 54 inches Vertical 336 31 mm 13 24 inches Area 201073 02 mm 311 66 inches Pixel pitch 0 3114 mm x 0 3114 mm Pixel per inch PPI 81 59 Viewing angle Horizontal 178 typical Vertical 178 typical Brightness 300 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Anti Glare with 3H hardness Backlight LED edgelight system Response Time Gray to Gray...

Страница 13: ... Height adjustable stand Tilt Swivel Pivot 130 mm 5 to 21 45 to 45 90 to 90 Dell Display Manager DDM Compatibility Easy Arrange and other key features Security Security lock slot cable lock sold separately Resolution Specifications Horizontal scan range 30 kHz to 83 kHz automatic Vertical scan range 56 Hz to 76 Hz automatic Maximum preset resolution 1920 x 1080 at 60 Hz Video input capabilities HD...

Страница 14: ...Stream Transport MST Modes MST Source Monitor Maximum number of external monitor that can be supported 1920 x 1080 60 Hz 1920 x 1080 60 Hz 1 Use USB Type C 3 Use DP NOTE Maximum external monitor resolution supported is 1920x1080 60Hz only Electrical Specifications Model P2219HC P2419HC Video input signals HDMI 1 4 600 mV for each differential line 100 ohm input impedance per differential pair Disp...

Страница 15: ...extended 472 04 mm 18 58 inches 486 11 mm 19 14 inches Height compressed 353 42 mm 13 91 inches 356 11 mm 14 02 inches Width 487 3 mm 19 19 inches 537 8 mm 21 17 inches Depth 166 0 mm 6 54 inches 166 0 mm 6 54 inches Dimensions without stand Height 293 4 mm 11 55 inches 322 15 mm 12 68 inches Width 487 3 mm 19 19 inches 537 8 mm 21 17 inches Depth 41 3 mm 1 63 inches 42 8 mm 1 69 inches Stand dime...

Страница 16: ...52 inches Width 609 9 mm 24 01 inches Depth 185 0 mm 7 28 inches Dimensions without stand Height 363 0 mm 14 29 inches Width 609 9 mm 24 01 inches Depth 42 8 mm 1 69 inches Stand dimensions Height extended 418 4 mm 16 47 inches Height compressed 371 0 mm 14 61 inches Width 245 0 mm 9 65 inches Depth 185 0 mm 7 28 inches Base 245 0 mm x 185 0 mm 9 65 inches x 7 28 inches Weight Weight with packagin...

Страница 17: ...BTU hour maximum 62 BTU hour typical Model P2719HC Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 20 to 80 non condensing Non operating Storage 10 to 90 non condensing Shipping 10 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal di...

Страница 18: ...g of this automatic power saving feature P2219HC VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 118 W maximum 17 W typical Active off mode Inactive Inactive Off White Glowing Less than 0 3 W Switch off Off Less than 0 3 W Energy Star Power Consumption PON 15 57 W ETEC 50 59 kWh P2419HC VESA Modes Horizontal Sync Vertical...

Страница 19: ...imum power consumption with maximum luminance Test data is measured based on no USB C cable attached condition This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this informat...

Страница 20: ...TMDS DATA 2 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT ...

Страница 21: ...or in Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Страница 22: ...ut Pin number 20 pin side of the connected signal cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 23: ...connector Pin Signal Pin Signal A1 GND B12 GND A2 SSTXp1 B11 SSRXp1 A3 SSTXn1 B10 SSRXn1 A4 VBUS B9 VBUS A5 CC1 B8 SBU2 A6 Dp1 B7 Dn1 A7 Dn1 B6 Dp1 A8 SBU1 B5 CC2 A9 VBUS B4 VBUS A10 SSRXn2 B3 SSTXn2 A11 SSRXp2 B2 SSTXp2 A12 GND B1 GND ...

Страница 24: ...f you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal functionality NOTE This monitor is Super Speed USB 3 0 and High Speed USB 2 0 compatible USB 3 0 Transfer speed Data rate Power consumption SuperSpeed 5 Gbps 4 5 W Max each port Hi Speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port USB 2 0 Transfer speed Data rate ...

Страница 25: ... Your Monitor 25 USB 2 0 port USB 3 0 port Pin number Signal name Pin number Signal name 1 VCC 1 VBUS 2 DMD 2 D 3 DPD 3 D 4 GND 4 GND 5 StdA_SSRX 6 StdA_SSRX 7 GND_DRAIN 8 StdA_SSTX 9 StdA_SSTX Shell Shield ...

Страница 26: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 27: ...ased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the screw fold the screw handle flat wi...

Страница 28: ...OTE Lift the monitor carefully to prevent it from slipping or falling Using the Tilt Swivel and Vertical Extension NOTE This is applicable for a monitor with a stand If you purchased any other stand refer to the respective stand setup guide for set up instructions Tilt Swivel With the built in pedestal you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when ...

Страница 29: ...Tilt up to avoid hitting the bottom edge of the monitor NOTE To use the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode y...

Страница 30: ...f you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the rotation option or it is not working correctly go to www dell com support and download t...

Страница 31: ... Supports the DP MST feature To make use of this feature your PC Graphics Card must be certified to DP1 2 with MST option NOTE Remove the rubber plug when use DP out connector NOTE When DP in and DP out is connected to a PC and second monitor respectively for the first time MST will be automatically enabled Connecting the USB Type C cable ...

Страница 32: ...les up to 65W 20V 3 25A 3 If your Notebook required 65W 20V 3 25A to operate and the battery is drained it may not power up or charge with P2219HC P2419HC P2719HC USB PD Organizing Your Cables After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 33: ...onitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Страница 34: ...table flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight load bearing ca...

Страница 35: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 36: ...ton to directly access the Brightness Contrast bar 3 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monitor is On and fully functional A gl...

Страница 37: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Страница 38: ...the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sel...

Страница 39: ...utton to increase brightness Press the button to decrease brightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast are switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between dark...

Страница 40: ...t the HDMI input when you are using the HDMI connector Use to select the HDMI input source Auto Select Use to select Auto Select the monitor scans for available input sources Auto Select for USB C Allows you to set Auto Select for USB C to Prompt for Multiple Inputs always show Switch to USB C Video Input message for user to choose whether to switch or not Yes The monitor always switch to USB C vi...

Страница 41: ...Operating the Monitor 41 Icon Menu and Submenus Description Color Use the Color menu to adjust the color setting mode ...

Страница 42: ...ink frequently to moisten or rewet your eyes when working with the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to relieve tension in the neck arm back shoulders during the breaks Movie Loads color settings ideal for movies Game Loads color...

Страница 43: ...yer using the HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only for Movie and Game mode Saturation Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only for Movie and Game mode Reset Color Resets your monitor s color settings to the factory defaults ...

Страница 44: ... button to select the Dynamic Contrast On or Off NOTE For Game and Movie preset mode only NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast MST DP Multi Stream Transport Set to ON enables MST DP out Set to OFF disables MST function NOTE When DP USB C upstream cable and DP downstream cable is co...

Страница 45: ...an Brazilian Portuguese Russian Simplified Chinese or Japanese Rotation Rotates the OSD by 0 90 270 degrees You can adjust the menu according to your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 seco...

Страница 46: ...ource Aspect Ratio Rotation set as shortcut key 2 Power Button LED Allows you to set the state of the power light to save energy USB Allows you to enable or disable USB charger function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB Type C cable is unplugged This option will be greyed out when the USB Type C cable plugs in Reset Persona lization Resto...

Страница 47: ...CI LCD conditioning and so on Display info Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Off to turn off this feature Enable this feature for best user experience and optimum performance of your monitor ...

Страница 48: ...he Service Tag The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information NOTE The Service Tag is also printed on a label located at the back of the cover Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory defaults NOTE This monitor has a buil...

Страница 49: ...es not support a particular resolution mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You can see the following message before the DDC CI function is disabled ...

Страница 50: ...mputer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If either HDMI DP USB Type C input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or ...

Страница 51: ...ct for USB C selected to Prompt for Multiple Inputs When monitor is currently displaying video from DP HDMI and user connect USB C cable to notebook phone that support DP Alternate mode following message will prompt See Troubleshooting for more information ...

Страница 52: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Страница 53: ...e becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Страница 54: ...Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in gre...

Страница 55: ...g Pixels LCD screen has spots Cycle power on off Pixel that is permanently off is a natural defect that canoccur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels LCD screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that canoccur in LCD technology Fo...

Страница 56: ...he Preset Modes in the Color menu OSD depending on the application Adjust R G B value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management fea...

Страница 57: ...ower saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the...

Страница 58: ...herals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals r...

Страница 59: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Страница 60: ...Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter your se...

Страница 61: ...vers for your graphics adapter attempt to set the resolution to 1920 x 1080 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA AMD Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 62: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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