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System diagnostic lights...................................................................................................................................................81
WiFi power cycle............................................................................................................................................................... 82

Chapter 7: Getting help............................................................................................................... 83

Contacting Dell...................................................................................................................................................................83

Contents

Содержание P132G

Страница 1: ...Vostro 3400 Service Manual Regulatory Model P132G Regulatory Type P132G003 P132G004 November 2020 Rev A00 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...re Digital card 20 Base cover 21 Removing the base cover 21 Installing the base cover 23 Battery 25 Lithium ion battery precautions 25 Disconnecting the battery 25 Reconnecting the battery 26 Removing the battery 27 Installing the battery 28 Memory modules 30 Removing the memory module 30 Installing the memory module 30 WLAN card 31 Removing the WLAN card 31 Installing the WLAN card 32 Solid state...

Страница 4: ... 56 Display bezel 58 Removing the display bezel 58 Installing the display bezel 61 Display panel 62 Removing the display panel 62 Installation display panel 64 Camera 66 Removing the camera 66 Installing the camera 67 Display back cover and antenna assembly 68 Removing the display back cover 68 Installing the display back cover 68 Power button 69 Removing the power button 69 Installing the power b...

Страница 5: ...System diagnostic lights 81 WiFi power cycle 82 Chapter 7 Getting help 83 Contacting Dell 83 Contents 5 ...

Страница 6: ...by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or co...

Страница 7: ... the use of a field service electrostatic discharge ESD kit When connecting a bonding wire ensure that it is connected to bare metal and never to a painted or non metal surface The wrist strap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protectio...

Страница 8: ... recommended to test the wrist strap and bonding wire at least once per week ESD Wrist Strap Tester The wires inside of an ESD strap are prone to damage over time When using an unmonitored kit it is a best practice to regularly test the strap prior to each service call and at a minimum test once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist ...

Страница 9: ...ng sensitive components After working inside your computer About this task NOTE Leaving stray or loose screws inside your computer may severely damage your computer Steps 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts ...

Страница 10: ...us power and increased device current draw to better accommodate power hungry devices New power management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 2 Gen 1 Speed Currently there are 3 speed modes that are defined by the latest USB 3 ...

Страница 11: ...should work that much better Single link DVI requires almost 2Gbps throughput Where 480Mbps was limiting 5Gbps is more than promising With its promised 4 8Gbps speed the standard will find its way into some products that previously weren t USB territory like external RAID storage systems Listed below are some of the available Super Speed USB 3 2 Gen 1 products External Desktop USB 3 2 Gen 1 Hard D...

Страница 12: ... LED is off Power On and LED behavior with Fingerprint reader Pressing the power button for a duration between 50 msec to 2 sec turns on the device Power button does not register additional presses until the SOL Sign Of Life has been provided to the user System LED s illuminates upon pressing the power button All the available LED s Keyboard backlit Keyboard caps lock LED Battery Charge LED illumi...

Страница 13: ...harging When the charge is complete the LED turns off If the computer is running on a battery the battery light operates as follows 1 Off the battery is adequately charged or the computer is turned off 2 Solid amber the battery charge is critically low A low battery state is approximately 30 minutes or less of battery life remaining Camera LED White LED activates when camera is on Mic Mute LED Whe...

Страница 14: ... plus multichannel digital audio on a single cable Advantages of HDMI Quality HDMI transfers uncompressed digital audio and video for the highest crispest image quality Low cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a simple cost effective manner Audio HDMI supports multiple audio formats from standard stereo to multi...

Страница 15: ...3 Exploded View 15 ...

Страница 16: ...Exploded View 16 Exploded View ...

Страница 17: ... Assembly 13 IO Board 14 Coin Cell Battery 15 Power Button Module 16 WLAN Card 17 Fan Assembly 18 Heatsink assembly NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Exploded View 17 ...

Страница 18: ...Major Components 4 18 Major Components ...

Страница 19: ...te drive Hard drive Coin cell battery System fan Heat sink Speakers IO board Touchpad Display assembly Display bezel Display panel Camera Display back cover and antenna assembly Power button System board Power adapter port Palm rest and keyboard assembly Secure Digital Card Removing the Secure Digital card Prerequisites 1 Follow the procedure in Before working inside your computer 5 Disassembly an...

Страница 20: ...se it from the computer 2 Slide the secure digital card out of the computer Installing the Secure Digital card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 20 Disassembly and reassembly ...

Страница 21: ... until it clicks into place Next steps 1 Follow the procedure in after working inside your computer Base cover Removing the base cover Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card Disassembly and reassembly 21 ...

Страница 22: ...About this task 22 Disassembly and reassembly ...

Страница 23: ...e base cover near the hinges NOTE CAUTION DO NOT pry up from the edge near the vents at the top side of the base cover as this may damage the base cover 3 Lift up the top side of the base cover and remove it from the system Installing the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Disassembly and reassembly 2...

Страница 24: ...About this task 24 Disassembly and reassembly ...

Страница 25: ...o high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your ...

Страница 26: ...tery connector 2 Disconnect the battery cable from the connector on the system board Reconnecting the battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 26 Disassembly and reassembly ...

Страница 27: ...ttery connector Next steps 1 Install the base cover 2 Install the SD card 3 Follow the procedure in after working inside your computer Removing the battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover About this task Disassembly and reassembly 27 ...

Страница 28: ...he battery to the palmrest 2 Lift and move the battery away from the computer Installing the battery Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 28 Disassembly and reassembly ...

Страница 29: ...rest 2 Replace the three M2x3 screws that secure the battery to the palmrest 3 Reconnect the battery cable to the connector on the system board NOTE When installing the battery into the system insert the tab at the bottom left corner of the battery into the hook on the bottom side of the palm rest Next steps 1 Install the base cover 2 Install the SD card 3 Follow the procedure in after working ins...

Страница 30: ... 4 Disconnect the battery cable About this task Steps 1 Pry the clips securing the memory module until the memory module pops up 2 Remove the memory module from the memory module slot Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 30 Disassembly and reassembly ...

Страница 31: ...ou do not hear the click remove the memory module and reinstall it Next steps 1 Connect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable D...

Страница 32: ...that secures the WLAN antenna cables 3 Disconnect the WLAN antenna cables from the connectors on the WLAN card 4 Pull out the WLAN card from the M 2 port on the system board Installing the WLAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 32 Disassembly and reassembly ...

Страница 33: ...ator on WLAN Blue White triangle Orange Black triangle 3 Place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card 4 Replace the single M2x3 screw to secure the WLAN bracket and the WLAN card to the palmrest Next steps 1 Connect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Disassembly and reassemb...

Страница 34: ...and loosen the single captive screw securing the SSD thermal plate to the palmrest to lift it out of the system 2 Turn the thermal plate over and remove the single M2x2 screw securing the M 2 2230 SSD to the thermal plate 3 Lift the solid state drive off the thermal plate Installing the M 2 2230 Solid state drive Prerequisites If you are replacing a component remove the existing component before p...

Страница 35: ... the single captive screw to secures the thermal plate to the palmrest Next steps 1 Connect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Removing the M 2 2280 Solid state drive Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the batt...

Страница 36: ...of the system 2 Lift the solid state drive from the M 2 slot on the system board and remove it from the system Installing the M 2 2280 Solid state drive Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 36 Disassembly and reassembly ...

Страница 37: ...the thermal plate to the palmrest Next steps 1 Connect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery Disassembly and reassembly 37 ...

Страница 38: ...d lift the hard drive assembly along with its cable from the system 3 Disconnect the interposer from the hard drive 4 Remove the four M3x3 screws from the hard drive bracket to free the hard drive Installing the hard drive assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 38 Disassembly and reassembly ...

Страница 39: ... drive assembly on the palmrest then replace the four M2x3 screws to secure the hard drive assembly to the palmrest 4 Connect the hard drive cable to the system board and close the latch to secure the cable Next steps 1 Install the battery 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Disassembly and reassembly 39 ...

Страница 40: ... card 3 Remove the base cover 4 Disconnect the battery cable 5 Remove the IO board NOTE The Coin cell is installed on the IO board About this task Steps 1 Use a plastic scribe to pry up the coin cell battery from the slot on the IO daughter board 2 Remove the coin cell battery from the IO daughter board 40 Disassembly and reassembly ...

Страница 41: ...into place Next steps 1 Install the IO board 2 Connect the battery cable 3 Install the base cover 4 Install the SD card 5 Follow the procedure in after working inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable Disassembly and reassembly 41 ...

Страница 42: ...d the cable from the routing points on the fan assembly 2 Remove the two screws M2 5x5 that secures the fan to the palmrest Installing the system fan Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 42 Disassembly and reassembly ...

Страница 43: ... the fan cable to the connector on the system board Next steps 1 Reconnect the battery cable 2 Replace the base cover 3 Replace the SD card 4 Follow the procedure in after working inside your computer Heat sink Removing the Heatsink UMA Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable Disassembly...

Страница 44: ... secure the heatsink to the system board 2 Lift the heatsink off the system board Installing the Heatsink UMA Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 44 Disassembly and reassembly ...

Страница 45: ... the heatsink to the system board Next steps 1 Reconnect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Removing the Heatsink Discrete Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable Disassembly and reassembly 45 ...

Страница 46: ...x3 screws that secure the heatsink to the system board 2 Lift the heatsink off the system board Installing the Heatsink Discrete Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 46 Disassembly and reassembly ...

Страница 47: ...o secure the heatsink to the system board Next steps 1 Reconnect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable 5 Remove the SSD Disassemb...

Страница 48: ...the speakers along with the cable off the system Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE If the rubber grommets are pushed out when removing the speakers push them back in before replacing the speakers 48 Disassembly and reassembly ...

Страница 49: ...connector on the system board Next steps 1 Install the SSD 2 Reconnect the battery cable 3 Install the base cover 4 Install the SD card 5 Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable Disassembly and reas...

Страница 50: ...and display cable from the system board 3 Peel back the power button FFC and IO daughter board FFC from the palm rest 4 Remove the four M2x4 screws that secure the IO board to the palmrest and remove the IO board from the system 5 Disconnect and remove the power button FFC and IO daughter board FFC from the IO daughter board Installing the IO board Prerequisites If you are replacing a component re...

Страница 51: ...ter board FFC and display cable to the connectors on the system board 5 For models shipped with a fingerprint reader Reconnect the fingerprint reader to IO daughter FFC and IO daughter board to system board FFC from the IO daughter board Next steps 1 Connect the battery cable 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your computer Touchpad Removi...

Страница 52: ... Remove the touchpad bracket from the system 5 Remove the two M2x2 screws securing the touchpad module in place 6 Remove the touchpad module with touchpad FFC from the system 7 Disconnect the touchpad FFC from the touchpad module Installing the touch pad assembly About this task NOTE Ensure that the touch pad is aligned with the guides available on the palm rest and keyboard assembly and the gap o...

Страница 53: ...stall the two M2x2 screws to secure the touchpad module to the palmrest 4 Install the touchpad bracket on the touchpad and secure it using the three M2x2 screws 5 Peel back the conductive tape over the touchpad module 6 Reconnect the touchpad FFC to the system board Next steps 1 Install the battery 2 Install the base cover 3 Install the SD card 4 Follow the procedure in after working inside your c...

Страница 54: ...display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable 5 Remove the WLAN About this task 54 Disassembly and reassembly ...

Страница 55: ...Steps 1 Disconnect the display cable from the connector on the system board Disassembly and reassembly 55 ...

Страница 56: ... edge 4 Remove the four M2 5x5 screws securing the display assembly in place 5 Remove the display assembly from the system Installing the display assembly Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest...

Страница 57: ...Steps 1 Align and place the system under the hinges on the display assembly 2 Install the four M2 5x5 screws securing the display assembly in place Disassembly and reassembly 57 ...

Страница 58: ... card 4 Follow the procedure in after working inside your computer Display bezel Removing the display bezel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery cable 5 Remove the display assembly About this task Steps 1 Pry open the display bezel from the inner edge at the left and right sides of the display ...

Страница 59: ...2 Pry open the display bezel from the inner edge at the top side of the display assembly 3 Pry open the hinge caps at the bottom side of the display assembly Disassembly and reassembly 59 ...

Страница 60: ...t and remove the display bezel from the display assembly NOTE CAUTION DO NOT use a scribe or any other objects to pry up the display bezel in the manners shown in the images below as the pressure applied on the display panel by the scribe will damage the display panel 60 Disassembly and reassembly ...

Страница 61: ...Installing the display bezel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Disassembly and reassembly 61 ...

Страница 62: ...ttery cable 3 Install the base cover 4 Install the SD card 5 Follow the procedure in after working inside your computer Display panel Removing the display panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel 62 Disassembly and rea...

Страница 63: ...About this task Disassembly and reassembly 63 ...

Страница 64: ... Ensure the panel has a clean and smooth surface to rest on to prevent damage 3 Disconnect the display cable from the display panel assembly and lift the display panel away from the system NOTE Do not remove the metal brackets from the panel Installation display panel Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 64 Disass...

Страница 65: ...About this task Disassembly and reassembly 65 ...

Страница 66: ...splay panel to the display back cover Next steps 1 Install the display bezel 2 Install the display assembly 3 Install the WLAN 4 Install the battery 5 Install the base cover 6 Install the SD card 7 Follow the procedure in after working inside your computer Camera Removing the camera Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base c...

Страница 67: ... installation procedure About this task Steps 1 Using the alignment post adhere the camera module on the display back cover and antenna assembly 2 Connect the camera cable to the camera module Next steps 1 Install the display panel 2 Install the display bezel 3 Install the display assembly 4 Install the WLAN 5 Connect the battery cable 6 Install the base cover 7 Install the SD card 8 Follow the pr...

Страница 68: ...ver 4 Disconnect the battery cable 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel 9 Remove the camera About this task After performing all the preceding steps you are left with the display back cover Installing the display back cover About this task Place the display back cover on a clean and flat surface 68 Disassembly and reassembly ...

Страница 69: ...ry cable 7 Install the base cover 8 Install the SD card 9 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Disconnect the battery cable 5 Remove the IO board Disassembly and reassembly 69 ...

Страница 70: ...n to the palmrest 2 Disconnect the power button cable and remove the power button from the system Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 70 Disassembly and reassembly ...

Страница 71: ...d 2 Connect the battery cable 3 Install the base cover 4 Install the SD card 5 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the SSD 7 Remove the hard drive assembly 8 Remove the ...

Страница 72: ...10 Remove the heatsink NOTE The system board can be removed along with the heat sink 11 Remove the display assembly 72 Disassembly and reassembly ...

Страница 73: ...About this task Disassembly and reassembly 73 ...

Страница 74: ... Touchpad FFC f Hard drive FFC g IO board FFC h Fingerprint reader FFC i Power button FFC from the system board 3 Remove the single M2x4 screw that secures the system board to the palmrest 4 Carefully lift the system board away from the chassis Installing the system board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure 74 Di...

Страница 75: ...About this task Disassembly and reassembly 75 ...

Страница 76: ...eps 1 Install the display assembly 2 Install the heatsink 3 Install the system fan 4 Install the memory 5 Install the SSD 6 Install the WLAN 7 Install the battery 8 Install the base cover 9 Install the SD card 10 Follow the procedure in after working inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in before working inside your computer 2...

Страница 77: ...t module from the system board 2 Remove the power adapter port module from the system Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Disassembly and reassembly 77 ...

Страница 78: ...ry cable 7 Install the base cover 8 Install the SD card 9 Follow the procedure in after working inside your computer Palm rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the memory 7 Remove the display assemb...

Страница 79: ...tached After performing the preceding steps you are left with the palmrest and keyboard assembly Next steps 1 Install the system board 2 Install the power adapter port 3 Install the touchpad 4 Install the IO board 5 Install the heatsink 6 Install the system fan 7 Install the coin cell battery 8 Install the speakers 9 Install the hard drive assembly 10 Install the SSD 11 Install the display assembl...

Страница 80: ...roblems encountered during testing NOTE The SupportAssist window displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices Running SupportAssist diagnostics Steps 1 Turn on your computer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the ...

Страница 81: ...ription Recommended solutions 1 1 TPM detection failure Replace the system board 1 2 Unrecoverable SPI Flash failure Replace the system board 1 3 Short in hinge cable tripped OCP1 Check if the display cable EDP is seated properly or pinched at the hinges If problem persists replace either display cable EDP or display assembly LCD 1 4 Short in hinge cable tripped OCP2 Check if the display cable EDP...

Страница 82: ...h incomplete Flash corruption detected by SBIOS If problem persists replace the system board 3 7 Management Engine ME error Timeout waiting on ME to reply to HECI message If problem persists replace the system board Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabl...

Страница 83: ... and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the approp...

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