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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 24. Self-help resources 

Self-help resources

Resource location

Information about Dell products and services

www.dell.com

My Dell

Tips

Contact Support

In Windows search, type 

Contact Support

, and press

Enter.

Online help for operating system

www.dell.com/support/windows

www.dell.com/support/linux

Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.

Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at 

www.dell.com/support

.

For more information on how to find the Service Tag for your
computer, see 

Locate the Service Tag for your Dell Laptop

.

Dell knowledge base articles for a variety of computer
concerns

1. Go to 

www.dell.com/support

.

2. On the menu bar at the top of the Support page, select

Support

 > 

Knowledge Base

.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the
search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see 

www.dell.com/contactdell

.

NOTE:

 Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE:

 If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

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Getting help and contacting Dell

Содержание P117G

Страница 1: ...XPS 13 9310 Setup and Specifications Regulatory Model P117G Regulatory Type P117G002 August 2020 Rev A00 ...

Страница 2: ...ential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ... system 11 Memory 11 Internal slots 12 External ports 12 Wireless module 12 Audio 13 Storage 13 Media card reader 14 Keyboard 14 Camera 15 Touchpad 15 Power adapter 16 Battery 16 Display 17 Fingerprint reader 18 GPU Integrated 18 Operating and storage environment 18 Chapter 4 Dell low blue light display 19 Chapter 5 Keyboard shortcuts of XPS 13 9310 20 Chapter 6 Getting help and contacting Dell 22...

Страница 4: ...ting system setup Table 1 Operating system setup Operating system Setup instructions Windows Follow the on screen instructions to complete the setup When setting up it is recommended that you connect to a secure network to download and install the latest Windows updates Ubuntu Follow the on screen instructions to complete the setup For more information about installing and configuring Ubuntu see t...

Страница 5: ...ore information about the app see the SupportAssist documentation at www dell com support NOTE To renew or upgrade your warranty in the SupportAssist app click the warranty expiry date Dell Update Updates your computer with critical fixes and latest device drivers For more information about the app see the knowledge base article SLN305843 at www dell com support Dell Digital Delivery Download soft...

Страница 6: ... you to connect to an external display using a display adapter Provides data transfer rates of up to 20 Gbps for USB4 Gen 3 and up to 40 Gbps for Thunderbolt 4 Supports Power Delivery that enables two way power supply between devices Provides up to 5 V 3 A power output that enables faster charging NOTE You can connect a Dell Docking Station to the Thunderbolt 4 ports For more information see the k...

Страница 7: ...er output that enables faster charging NOTE You can connect a Dell Docking Station to the Thunderbolt 4 ports For more information see the knowledge base article SLN286158 at www dell com support NOTE There is a total of two Thunderbolt 4 ports on this computer Connect the USB Type C power adapter to only one of the two USB Type C ports NOTE A USB Type C to DisplayPort adapter sold separately is r...

Страница 8: ... You can customize power button behavior in Windows For more information see Me and My Dell at www dell com support manuals Display 1 Infrared emitter Emits infrared light which enables the infrared camera to sense and track motion 2 Ambient light sensor Detects the ambient light and automatically adjusts the keyboard backlight and display brightness 3 RGB and infrared camera Enables you to video ...

Страница 9: ...vice Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information 3 Right speaker Provides audio output Views of XPS 13 9310 9 ...

Страница 10: ... Processor The following table lists the details of the processors supported by your XPS 13 9310 Table 4 Processor Description Option one Option two Option three Processor type 11th Generation Intel Core i3 1115G4 processor 11th Generation Intel Core i5 1135G7 processor 11th Generation Intel Core i7 1165G7 processor Processor wattage 15 W 15 W 15 W Processor core count 2 4 4 Processor thread count...

Страница 11: ...ws 10 Pro 64 bit Windows 10 Pro Education 64 bit Windows 10 Enterprise Ready Ubuntu 18 04 LTS 64 bit Memory The following table lists the memory specifications of your XPS 13 9310 Table 6 Memory specifications Description Values Memory slots No memory slots NOTE The memory module is integrated on the system board Memory type LPDDR4x Memory speed 4267 MHz Maximum memory configuration 32 GB Minimum ...

Страница 12: ...wledge base article SLN286158 at www dell com support Audio port One headset headphone and microphone combo port Video port Two Thunderbolt 4 USB Type C ports with Power Delivery NOTE A USB Type C to DisplayPort adapter sold separately is required to connect a DisplayPort device Media card reader One microSD card slot Docking port Supported through one of the two Thunderbolt 4 USB Type C port with...

Страница 13: ...The following table lists the audio specifications of your XPS 13 9310 Table 10 Audio specifications Description Values Audio controller Realtek ALC3281 CG Stereo conversion Supported Internal audio interface High definition audio interface External audio interface Universal audio jack Number of speakers Two Internal speaker amplifier Supported External volume controls Keyboard shortcut controls S...

Страница 14: ...the media card installed in your computer Keyboard The following table lists the keyboard specifications of your XPS 13 9310 Table 13 Keyboard specifications Description Values Keyboard type Standard backlit keyboard Keyboard layout QWERTY Number of keys United States and Canada 79 keys United Kingdom 80 keys Japan 83 keys Keyboard size X 19 05 mm key pitch Y 18 05 mm key pitch Keyboard shortcuts ...

Страница 15: ...D at 15 fps Diagonal viewing angle Camera 77 7 degrees Infrared camera 77 7 degrees NOTE The IR camera may not support Microsoft Hello features Touchpad The following table lists the touchpad specifications of your XPS 13 9310 Table 15 Touchpad specifications Description Values Touchpad resolution Horizontal 1300 Vertical 722 Touchpad dimensions Horizontal 112 30 mm 4 42 in Vertical 64 15 mm 2 53 ...

Страница 16: ...ns Description Values Battery type 4 cell 52 WHr smart lithium ion Battery voltage 7 60 VDC Battery weight maximum 0 22 kg 0 49 lb Battery dimensions Height 98 60 mm 3 88 in Width 255 80 mm 10 07 in Depth 4 30 mm 0 17 in Temperature range Operating 0 C to 45 C 32 F to 113 F Storage 20 C to 65 C 4 F to 149 F Battery operating time Varies depending on operating conditions and can significantly reduc...

Страница 17: ... in 288 mm 11 34 in Width 180 mm 7 09 in 180 mm 7 09 in 180 mm 7 09 in Diagonal 339 60 mm 13 37 in 339 60 mm 13 37 in 339 60 mm 13 37 in Display panel native resolution 3840 x 2400 1920 x 1200 1920 x 1200 Luminance typical 500 nits 500 nits 500 nits Megapixels 9 216 2 304 2 304 Color gamut DCI P3 90 typical sRGB 100 sRGB Pixels Per Inch PPI 338 67 169 3 169 3 Contrast ratio typ 1200 1 1200 1 1200 ...

Страница 18: ...ype C to DisplayPort adapter sold separately Shared system memory 11th Generation Intel Core i3 i5 i7 Operating and storage environment This table lists the operating and storage specifications of your XPS 13 9310 Airborne contaminant level G1 as defined by ISA S71 04 1985 Table 21 Computer environment Description Operating Storage Temperature range 0 C to 35 C 32 F to 95 F 40 C to 65 C 40 F to 14...

Страница 19: ...esigned to minimize blue light and complies with TÜV Rheinland s requirement for low blue light displays Low blue light mode is enabled at the factory so no further configuration is necessary To reduce the risk of eye strain it is also recommended that you Position the display at a comfortable viewing distance between 20 and 28 inches 50 and 70 cm from your eyes Blink frequently to moisten your ey...

Страница 20: ...keys for multi media control as indicated by the icon at the bottom of the key Press the function key to invoke the task represented by the icon For example pressing F1 mutes the audio refer to the table below However if the function keys F1 F12 are needed for specific software applications multi media functionality can be disabled by pressing fn esc Subsequently multimedia control can be invoked ...

Страница 21: ... external display Print screen Home End The fn key is also used with selected keys on the keyboard to invoke other secondary functions Table 23 List of keyboard shortcuts Function key Behavior Pause Break Toggle scroll lock System request Open application menu Toggle fn key lock Keyboard shortcuts of XPS 13 9310 21 ...

Страница 22: ...vice Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag for your Dell Laptop Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type...

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