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Dell OptiPlex 3060 Micro, Руководство по обслуживанию

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Getting help

Contacting Dell

NOTE: 

If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, 

bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services 
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 

Go to 

Dell.com/support.

2 

Select your support category.

3 

Verify your country or region in the 

Choose a Country/Region

 drop-down list at the bottom of the page.

4 

Select the appropriate service or support link based on your need.

5

52

Getting help

Содержание OptiPlex 3060 Micro

Страница 1: ...Dell OptiPlex 3060 Micro Service Manual Regulatory Model D10U Regulatory Type D10U003 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 05 Rev A00 ...

Страница 3: ...nd installing components 12 Recommended tools 12 Screw size list 12 Micro Motherboard Layout 13 Side cover 13 Removing side cover 13 Installing side cover 15 Hard drive assembly 17 Removing 2 5 inch hard drive assembly 17 Removing the 2 5 inch drive from the drive bracket 18 Installing the 2 5 inch hard drive into the drive bracket 19 Installing 2 5 inch drive assembly 19 System fan 20 Removing he...

Страница 4: ...le 34 Removing optional module 34 Installing optional module 36 Coin cell battery 37 Removing coin cell battery 37 Installing coin cell battery 38 System board 39 Removing system board 39 Installing system board 42 4 Troubleshooting 46 Enhanced Pre Boot System Assessment ePSA diagnostics 46 Running the ePSA Diagnostics 46 Diagnostics 46 Diagnostic error messages 48 System error messages 51 5 Getti...

Страница 5: ...ing a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with lo...

Страница 6: ...eriodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer After working inside your computer After you complete any replacement procedure ensure that you connect any external devices cards and cables before turning on your computer 1 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the ...

Страница 7: ...B 12T up to 4 0GHz 35W supports Windows 10 Linux DDR4 DDR4 double data rate fourth generation memory is a higher speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity compared to the DDR3 s maximum of 128 GB per DIMM DDR4 synchronous dynamic random access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory...

Страница 8: ...memory fails the LCD does not turn on Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard as in some portable systems NOTE The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred USB features Universal Serial Bus or USB was introduced in 1996 It dramatically simplified ...

Страница 9: ...s below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB 3 1 Gen 1 specification They are Super Speed Hi Speed and Full Speed The new SuperSpeed mode has a transfer rate of 4 8Gbps While the specification retains Hi Speed and Full Speed USB mode commonly known as USB 2 0 and 1 1 respectively th...

Страница 10: ...previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 USB 3 1 Gen 1 RAIDs Op...

Страница 11: ...m eliminating the need for a separate audio cable 3D Defines input output protocols for major 3D video formats paving the way for true 3D gaming and 3D home theater applications Content Type Real time signaling of content types between display and source devices enabling a TV to optimize picture settings based on content type Additional Color Spaces Adds support for additional color models used in...

Страница 12: ...ing tools Small flat blade screwdriver Phillips 1 screwdriver Small plastic scribe Screw size list Table 2 OptiPlex MFF Component Screw type Quantity Image Base cover 6 32x9 3 1 Speaker M2 5X4 2 AUX antenna M3X3 1 System board M3x4 2 6 32x5 4 3 WLAN SSD M2x3 5 1 1 3 12 Removing and installing components ...

Страница 13: ...erial port connector 6 Processor Socket 7 CPU Fan Connector 8 Internal speaker Connector 9 Memory slots 10 M 2 WLAN Connector 11 M 2 SSD connector Side cover Removing side cover 1 Follow the procedure in Before working inside your computer 2 To remove the side cover a Loosen the thumbscrew that secures the side cover to the system Removing and installing components 13 ...

Страница 14: ...b Slide the side cover towards the front of the system and lift the cover to remove from the system 14 Removing and installing components ...

Страница 15: ...Installing side cover 1 To install the side cover a Place the side cover on the system b Slide the cover towards the back of the system to install it Removing and installing components 15 ...

Страница 16: ...c Tighten the thumbscrew to secure the cover to the system 16 Removing and installing components ...

Страница 17: ...hard drive assembly 1 Follow the procedure in Before working inside your computer 2 Remove the Side cover 3 To remove the drive assembly a Press the blue tabs on both sides of the hard drive assembly 1 b Push the hard drive assembly to release it from the system Removing and installing components 17 ...

Страница 18: ...ore Working Inside Your Computer 2 Remove the a Side cover b 2 5 inch hard drive assembly 3 To remove the drive bracket a Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive 1 and lift the drive 2 18 Removing and installing components ...

Страница 19: ...e a 2 5 inch hard drive assembly b Side cover 4 Follow the procedure in After working inside your computer Installing 2 5 inch drive assembly 1 To install the hard drive assembly a Insert the hard drive assembly into the slot on the system b Slide the hard drive assembly towards the connector in the system board until it clicks into place 2 Install the Side cover 3 Follow the procedure in After wo...

Страница 20: ...ink blower a Press the blue tabs on both sides of the heat sink blower 1 b Slide and lift the heat sink blower to release it from the system 2 c Turn the heat sink blower over to remove it from the system 3 4 Disconnect the speaker cable 1 and heat sink blower cable 2 from the connectors on the system board 20 Removing and installing components ...

Страница 21: ...Installing heat sink blower 1 To install the heat sink blower a Connect the heat sink blower cable 1 and speaker cable 2 to the connectors on the system board Removing and installing components 21 ...

Страница 22: ...speaker 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Heat sink blower 3 To remove the speaker a Release the speaker cable from the retention hooks on the heat sink blower 1 b Remove the two M2 5x4 screws that secure the speaker to the heat sink blower 2 c Remove the speaker from the heat sink blower 3 22 Removing and installing components ...

Страница 23: ...lots on the speaker with the slots on the heat sink blower 1 b Replace the two M2 5X4 screws to secure the speaker to the heat sink blower 2 c Route the speaker cable through the retention hooks on the heat sink blower 3 Removing and installing components 23 ...

Страница 24: ...mory module 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b Heat sink blower 3 To remove the memory module a Pull the securing clips from the memory module until the memory module pops up 1 b Remove the memory module from the socket on the system board 2 24 Removing and installing components ...

Страница 25: ...the memory module a Align the notch on the memory module with the tab on the memory module connector b Insert the memory module into the memory module socket 1 and press it until it clicks into place 2 Removing and installing components 25 ...

Страница 26: ...t sink 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b 2 5 inch hard drive assembly c Heat sink blower 3 To remove the heat sink a Loosen the four M3 captive screws that secure the heat sink to the system 1 b Lift the heat sink away from the system 2 26 Removing and installing components ...

Страница 27: ...alling heat sink 1 To install the heat sink a Place the heat sink on the processor 1 b Tighten the four M3 captive screws to secure the heat sink to the system board 2 Removing and installing components 27 ...

Страница 28: ...embly c Heat sink blower d Heat sink 3 To remove the processor a Release the socket lever by pushing the lever down and out from under the tab on the processor shield 1 b Lift the lever upward and lift the processor shield 2 CAUTION The processor socket pins are fragile and can be permanently damaged Be careful not to bend the pins in the processor socket when removing the processor out of the soc...

Страница 29: ...e to seat the processor When the processor is positioned correctly it engages easily into the socket b Align the pin 1 indicator of the processor with the triangle on the socket 1 2 c Place the processor on the socket such that the slots on the processor align with the socket keys 3 d Close the processor shield by sliding it under the retention screw 4 e Lower the socket lever and push it under th...

Страница 30: ...g inside your computer 2 Remove the a Side cover b 2 5 inch hard drive assembly 3 To remove the WLAN card a Remove the single M2X3 5 screw that secures the plastic tab to the WLAN card 1 b Remove the plastic tab to access the WLAN antenna cables 2 c Disconnect the WLAN antenna cables from the connectors on the WLAN card 3 d Lift the WLAN card from the connector on the system board 4 30 Removing an...

Страница 31: ...to the connector on the system board 1 b Connect the WLAN antenna cables to the connectors on the WLAN card 2 c Place the plastic tab to secure the WLAN cables 3 d Replace the single M2X3 5 screw to secure the plastic tab to the WLAN card 4 Removing and installing components 31 ...

Страница 32: ... are applicable to M 2 SATA SSD also 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover b 2 5 inch hard drive assembly 3 To remove the M 2 PCIe SSD a Remove the single M2X3 5 screw that secures the M 2 PCIe SSD to the system board 1 b Lift and pull out the PCIe SSD from its connector on the system board 2 32 Removing and installing components ...

Страница 33: ... are applicable to M 2 SATA SSD also 1 To install M 2 PCIe SSD a Insert the M 2 PCIe SSD to the connector in the system board 1 b Replace the single M2X3 5 screw that secures the M 2 PCIe SSD to the system board 2 Removing and installing components 33 ...

Страница 34: ...Follow the procedure in Before working inside your computer 2 Remove the a Side cover b 2 5 inch hard drive assembly 3 To remove the optional card a Disconnect the optional card cable from the connector on the system board 1 b Remove the two M2X3 5 screws and two screws that secure the optional card to the system chassis 2 3 34 Removing and installing components ...

Страница 35: ...c Pull and lift the optional card away from the system Removing and installing components 35 ...

Страница 36: ... and align the optional card to its place in the system b Replace the two M2X3 5 screws and two screws to secure the optional card to the system chassis 1 2 c Connect the optional card cable to the connector in the system board 3 36 Removing and installing components ...

Страница 37: ...in cell battery Removing coin cell battery 1 Follow the procedure in Before working inside your computer 2 Remove the a Side cover 3 To remove the coin cell battery a Press the release latch until the coin cell battery pops out 1 b Remove the coin cell battery from the system board 2 Removing and installing components 37 ...

Страница 38: ...ttery a Hold the coin cell battery with the sign facing up and slide it under the securing tabs at the positive side of the connector on the system board 1 b Press the battery into the connector until it locks into place 2 38 Removing and installing components ...

Страница 39: ... your computer 2 Remove the a Side cover b 2 5 hard drive assembly c Heat sink blower d WLAN e M 2 PCIe SSD f Memory module g Optional module h Heat sink i Processor 3 To remove the HDD caddy support a Remove the screw that secures the HDD caddy support to the system board 1 b Lift the HDD caddy support away from the system board 2 Removing and installing components 39 ...

Страница 40: ...4 To remove the system board a Remove the two M3x4 screws 1 and three 6 32x5 4 screws 2 that secure the system board to the system 40 Removing and installing components ...

Страница 41: ...b Lift the system board to disengage the connectors from the back of the computer 1 c Slide the system board away from the computer 2 Removing and installing components 41 ...

Страница 42: ...nd angle it towards the back of the system b Lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis and the screw holes on the system board align with the standoffs on the system 1 2 42 Removing and installing components ...

Страница 43: ...c Replace the two M3x4 screws 1 and three 6 32x5 4 screws 2 to secure the system board to the system Removing and installing components 43 ...

Страница 44: ...d Place the HDD caddy support on the system board 1 e Replace the screw that secures the HDD caddy support to the system board 2 44 Removing and installing components ...

Страница 45: ... Heat sink c Memory module d Optional module e M 2 PCIe SSD f WLAN g Heat sink blower h 2 5 inch hard drive assembly i Side cover 3 Follow the procedure in After working inside your computer Removing and installing components 45 ...

Страница 46: ...tics Invoke diagnostics boot by either of the methods that are suggested below 1 Power on the computer 2 As the computer boots press the F12 key when the Dell logo is displayed 3 In the boot menu screen use Up Down arrow key to select the Diagnostics option and then press Enter NOTE The Enhanced Pre boot System Assessment window displays listing all devices detected in the computer The diagnostics...

Страница 47: ...from table 12 4 of SIO Spec Pre Post indicators 40 2 2 Bad MB PSU or cabling Bad MBD PSU or PSU cabling Rows B C and D of table 12 4 SIO spec 40 2 3 Bad MBD DIMMS or CPU Bad MBD DIMMS or CPU Rows F and K from table 12 4 of SIO spec 40 2 4 Bad coin cell Bad coin cell Row M of table 12 4 in SIO spec 40 Table 5 States Under Host BIOS Control Amber LED state White LED state System state Notes 2 5 BIOS...

Страница 48: ...rnal mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the System Setup program BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct path name CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell CD DRIVE CONTROLLER FAI...

Страница 49: ...ll the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in Dell Diagnostics HARD DISK DRIVE FAILURE The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from an optical drive Then shut down the computer reinstall the hard drive and restart the computer If the probl...

Страница 50: ...y seated Reinstall the memory module or if necessary replace it NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell NO TIMER TICK INTERRUPT A chip on the system board may be malfunction...

Страница 51: ...oint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error CMOS checksum error RTC is reset BIOS Setup default has been loaded CPU fan failure CPU fan has failed System fan failure System fan has failed Hard disk drive failure Possible hard disk drive failure...

Страница 52: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link ...

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