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18
S e t u p a n d Q u i c k R e f e r e n c e G u i d e
www
.dell.com | support.dell.com
Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected.
For the latest troubleshooting information available for your system, see the Dell Support
website at
support.dell.com
. You can also find descriptions of Dell troubleshooting tools in
the section titled "Getting Help" in your online
User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the
error, beep codes, or diagnostics light patterns; record your Express Service Code and
Service Tag below; and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the express
service code and service tag.
Express Service Code:___________________________
Service Tag:___________________________
Your computer includes the following tools that can help you solve a problem:
D
ELL
D
IAGNOSTICS
—
The Dell Diagnostics tests various components in
your computer and helps to identify the cause of computer problems. For more
information, see "Starting the Dell Diagnostics" on page 20.
T
HE
FOLLOWING
FEATURES
CAN
INDICATE
A
POSSIBLE
FAILURE
AND
HELP
YOU
TROUBLESHOOT
A
COMPUTER
PROBLEM
. S
EE
YOUR
User’s
Guide
FOR
MORE
INFORMATION
—
S
YSTEM
L
IGHTS
—
Located on the front of the computer
D
IAGNOSTIC
L
IGHTS
—
Located on the back of the computer
S
YSTEM
M
ESSAGES
—
Appear on your monitor screen
B
EEP
C
ODES
—
A series of audible beeps emitted by your computer
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