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Dell™ Inspiron™ 8100 Systems

Solutions Guide

Содержание Networking 8100 Series

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Inspiron 8100 Systems Solutions Guide ...

Страница 2: ...e Inspiron DellWare TrueMobile Dimension OptiPlex Dell Precision and Latitude are trademarks of Dell Computer Corporation Intel and Pentium are registered trademarks and Celeron is a trademark of Intel Corporation GeForce2 Go is a trademark of NVIDIA Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to...

Страница 3: ...Connecting a Printer 16 Installing the Printer Driver 16 Parallel Printer 16 USB Printer 17 Turning Off the Computer 18 Windows Millennium Edition Me and Windows 2000 18 Using the Media Bay 19 Swapping Devices While the Computer Is Turned Off 20 Swapping Devices While Windows Is Running 21 Setting Up the Dolby Headphone 22 Setting Up the APR to Connect to a Network 22 Setting Up the APR for Window...

Страница 4: ...ers 31 Printer Problems 32 If you cannot print to a parallel port printer 32 If you cannot print to a USB printer 33 Modem Problems 33 Scanner Problems 34 Touch Pad Problems 35 External Keyboard Problems 35 Unexpected Characters 35 Drive Problems 36 If you cannot save a file to a floppy disk 36 If you cannot play a music CD or install a program from a CD 37 If you cannot play a DVD movie 38 If the...

Страница 5: ...g Other Technical Problems 44 Reinstalling Drivers and Utilities 44 Reinstalling Windows 45 Reinstalling Windows Me 45 Reinstalling Windows 2000 47 3 Adding Parts Replacing the Palm Rests 50 Using the Advanced Port Replicator 51 Connecting External Devices to the APR 51 APR Controls and Indicators 53 Docking the Computer 54 Undocking the Computer 55 Monitor Stand 56 Adding Memory 57 Installing a M...

Страница 6: ...91 NOM Information Mexico Only 92 Información para NOM únicamente para México 93 Limited Warranties and Return Policy 93 One Year Limited Warranty U S Only 94 Two Year Limited Warranty U S Only 96 Three Year Limited Warranty U S Only 99 One Year Limited Warranty Canada Only 102 Two Year Limited Warranty Canada Only 104 Three Year Limited Warranty Canada Only 107 Total Satisfaction Return Policy U ...

Страница 7: ...the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable Do not push objects into air vents or openings of your computer Doing so can cause fire or electric shock by shorting out interior components Place the AC adapter in a ventilated area such as a desk top or on the floor when you use it to run the computer or to charge the battery Do not cov...

Страница 8: ...storm Do not use your computer during an electrical storm unless all cables have been disconnected and the computer is operating on battery power If your computer includes a modem the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge AWG and an FCC compliant RJ 11 modular plug PC Cards may become very warm during normal operation Use care when remo...

Страница 9: ...ock and or fire Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip Battery Safety Instructions continued Use only Dell battery modules that are approved for use with this computer Use of other types may increase the risk of fire or explosion Do not carry a battery pack in your pocket purse or other container where metal objects such as car ...

Страница 10: ... or some other wireless communication device please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device Additionally the use of any PED such as a portable computer may be prohibited in aircraft during certain critical phases of flight for example takeoff and landing Some airlines may further define the critical flig...

Страница 11: ...re it could slide around Do not drop your computer or subject it to other mechanical shocks Protect your computer battery and hard drive from environmental hazards such as dirt dust food liquids temperature extremes and overexposure to sunlight When you move your computer between environments with very different temperature and or humidity ranges condensation may form on or within the computer To ...

Страница 12: ...ing these procedures you confirm that your computer is not operating properly contact Dell see page 73 When Removing or Installing Memory Modules Before removing or installing memory modules perform the following steps in the sequence indicated NOTICE The only time you should ever access the inside of your computer is when you are installing memory modules NOTICE Wait 5 seconds after turning off t...

Страница 13: ... the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component Just before unwrapping the antistatic packaging be sure to discharge static electricity from your body When transporting a sensitive component first ...

Страница 14: ...14 Safety and EMC Instr uctions Portable Computers w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 15: ... e l l c o m s u p p o r t d e l l c o m 1 S E C T I O N 1 Setting Up Connecting a Printer Turning Off the Computer Using the Media Bay Setting Up the Dolby Headphone Setting Up the APR to Connect to a Network ...

Страница 16: ...ter documentation If you need to install a printer driver insert the installation CD into the CD or DVD drive Then follow the prompts on the screen using the instructions that came with the printer If your printer installation CD does not automatically run click the Start button on the Microsoft Windows desktop click Run and type x setup exe where x is the letter of your CD or DVD drive usually dr...

Страница 17: ...e page 16 USB Printer HINT You can connect USB devices while the computer is turned on 1 Install the printer driver if necessary see page 16 2 Attach the USB printer cable to the USB connector on the computer and the printer The USB connectors fit only one way parallel printer cable parallel connector on computer parallel connector on printer screws 2 clips 2 notches 2 ...

Страница 18: ...llennium Edition Me and Windows 2000 1 Save and close any open files and exit any open programs 2 Click the Start button and then click Shut Down 3 Click the pull down menu under What do you want the computer to do 4 Click Shut down and then click OK The computer automatically turns off after the shutdown process finishes USB printer cable USB connector on back of computer USB connector on printer...

Страница 19: ...ay also supports the following devices CD drive CD RW drive DVD drive DVD CD RW combo drive Zip drive Second hard drive Second battery Dell TravelLite module NOTICE To prevent irreparable damage to the docking connector do not remove or replace devices while the computer is connected to an advanced port replicator APR ...

Страница 20: ...If the computer is connected docked to an APR undock it see page 55 3 Close the display and turn the computer over 4 Slide and hold the latch release and pull the device out of the media bay NOTICE To prevent damage place devices in a travel case when they are not inserted in the computer Store devices in a dry safe place and avoid placing heavy objects on top of them bottom of computer device lat...

Страница 21: ... release and pull the device out of the media bay 5 Insert the new device into the bay and push it until you hear a click 6 Click OK Then click OK again to close the Softex BayManager window In Microsoft Windows 2000 1 Double click the Unplug or Eject Hardware icon on the Microsoft Windows taskbar 2 Click the device you want to eject and then click Stop 3 Click OK and wait until the device you wan...

Страница 22: ...to Connect to a Network HINT A network adapter is also referred to as a network interface controller NIC NOTICE Do not install a network adapter or a network adapter modem combination PC Card until you complete the advanced port replicator APR setup If you purchased the APR with an integrated network adapter you must first configure the computer to use the APR with a network Setting Up the APR for...

Страница 23: ...ings Setting Up the APR for Windows 2000 NOTICE Do not install the drivers from the CD that is shipped with the APR The network adapter will not work if they are installed 1 If the computer is on shut down the operating system and turn off the computer see page 18 2 Disconnect all external devices from the APR 3 Insert the computer into the APR 4 Attach the network cable and the AC adapter to the ...

Страница 24: ...24 Setting Up w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 25: ...r Problems Printer Problems Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems Network Problems Windows Error Messages General Program Problems Internet Connection Problems E Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Wi...

Страница 26: ... this chart to quickly find the answers to your questions HINT If you have a problem with an external device see the device documentation or contact the manufacturer See page 28 See page 29 Get technical assistance from Dell See page 73 Press the power button to resume from standby mode See the Tell Me How help file for more information on standby mode ...

Страница 27: ...Solving Problems 27 See page 30 See page 31 See page 32 See page 33 See page 34 See page 39 See page 35 See page 40 See page 41 See page 39 See page 42 See page 44 See page 36 See page 35 See page 35 ...

Страница 28: ...ELP 1 Click the Start button and then click Help 2 Type a word or phrase that describes your problem in the Search box and then click Go 3 Click the topic that describes your problem and then click Display 4 Follow the instructions shown on the screen CHECK THE POWER LIGHT When the power light is lit or blinking the computer has power If the power light is blinking the computer is in standby mode ...

Страница 29: ...ables too many devices on a power strip or multiple power strips connected to the same electrical outlet ADJUS T THE POWER PROPERTIES See the Tell Me How help file or search for the keyword standby in Windows Help To access help files see page 28 RESEAT THE MEMORY MODULES If your computer power light turns on but the display remains blank you may need to reseat the memory modules see page 57 OPERA...

Страница 30: ...t is working by testing it with another device such as a lamp CHECK THE AC ADAPTER Be sure that the power cable is firmly inserted into the electrical outlet and the green light on the AC adapter is on ADJUST THE POWER PROPERTIES Search for the keyword standby in Windows Help To access help files see page 28 ADJUST THE BRIGHTNESS See the Tell Me How help file see page 28 for instructions on adjust...

Страница 31: ...lick the Settings tab 3 Try different settings for Colors and Screen area ADJUS T THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted CHECK THE VOLUME CONTROL BUTTONS Press both volume control buttons simultaneously or press Fn End to disable mute or reenable the integrated spe...

Страница 32: ... SELF TEST Some speaker systems have a self test button on the subwoofer See the speaker documentation for self test instructions MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR If your external speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the computer or external monitor ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights ...

Страница 33: ... THE PRINTER CABLE CONNECTIONS Ensure that the printer cable is connected as described on page 17 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ENSURE THAT THE PRINTER IS TURNED ON See the documentation supplied with the printer VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button point to Settings and ...

Страница 34: ...rt button point to Settings and click Control Panel In Windows 2000 double click Control Panel 2 In the Control Panel window double click Modems If there are multiple entries for the same modem or modems listed that are not installed delete the entries and restart the computer 3 Click the Diagnostics tab 4 Click the COM port for your modem 5 Click More Info to verify that the modem is communicatin...

Страница 35: ...aracters REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions CHECK THE TOUCH PAD SETTINGS Click the Start button point to Settings click Control Panel and then double click the Mouse icon Try adjusting the settings DISCONNECT THE KEYBOARD CABLE Shut down the computer see page 18 Disconnect the keyboard cable and check the cable connector for bent or broken pins DISABLE THE ...

Страница 36: ...he floppy drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive CANNOT SAVE FILES TO A FLOPPY DISK Ensure that the floppy disk is not full or write protected locked See the following illustration TEST THE DRIVE WITH ANOTHER FLOPPY DISK Insert another floppy disk to eliminate the possibil...

Страница 37: ...l Me How help file for instructions To access help files see page 28 ADJUS T THE WINDOWS VOLUME CONTROL Double click the yellow speaker icon in the lower right corner of your screen Be sure that the volume is turned up and that the sound is not muted IF YOU HAVE ONE CD IN THE FIXED OPTICAL DRIVE AND ONE CD IN THE MEDIA BAY To identify which CD is not playing For Windows 2000 double click the Softe...

Страница 38: ...E WITH ANOTHER DVD Insert another DVD to eliminate the possibility that the original DVD is defective CLEAN THE DISC See the Tell Me How help file for instructions To access help files see page 28 DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD RW DISK Search for the keyword standby in Windows Help To access help files see page 28 CHANGE THE W RITE SPEED TO A SLOW ER RATE The CD RW drive mu...

Страница 39: ... to the network again CONTACT YOUR NETWORK ADMINISTRATOR Verify that your network settings are correct and that the network is functioning X IS NOT ACCESS IBLE THE DEVICE IS NOT READY Insert a disk into the drive and try again A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TR Y AGAIN You have...

Страница 40: ...k Add Remove and follow the prompts on the screen 5 See the program documentation for installation instructions Windows 2000 1 Click the Start button point to Settings and then double click Control Panel 2 Double click the Add Remove Programs icon 3 Select the program that you want to remove 4 Click Change Remove and follow the prompts on the screen 5 See the program documentation for installation...

Страница 41: ...llow the instructions on the screen REVIEW MODEM PROBLEMS See page 33 TURN OFF CALL WAITING CATCH PHONE See your telephone directory for instructions on deactivating this feature Then adjust the dial up networking connection properties 1 Click the Start button point to Settings and then click Control Panel 2 Double click the Modems icon 3 In the Modems Properties window click Dialing Properties 4 ...

Страница 42: ...f the metal connectors on the back of the computer 4 Remove the media bay device see page 19 and any installed PC Cards and put them in a safe place to dry 5 Remove the battery 6 Wipe off the battery and put it in a safe place to dry 7 Remove the hard drive see page 62 8 Remove the memory modules see page 57 9 Open the display and place the computer right side up across two books or similar props ...

Страница 43: ... cannot identify the damaged components contact Dell for technical assistance see page 73 If You Drop or Damage Your Computer 1 Save and close any open files exit any open programs and shut down the computer see page 18 2 Disconnect the AC adapter from the computer and disconnect the AC adapter from the electrical outlet 3 Turn off any attached external devices and disconnect them from their power...

Страница 44: ...lowing steps 1 Save your work in all open programs 2 Insert your Drivers and Utilities CD into the CD or DVD drive In most cases the CD should start running automatically If it does not start Microsoft Windows Explorer click your CD drive directory to display the CD contents and then click the Start htm file 3 Click a language button to select your preferred user interface language The System Soft...

Страница 45: ...rom its current location in the next dialog box Follow the instructions in the Readme file that is included with the drivers NOTICE If instructed to navigate to the driver files click the CD directory on the driver information screen to display the files associated with that driver HINT For detailed information on installing specific drivers and utilities for your computer see Dell s support websi...

Страница 46: ...hen press y 10 Click the regional setting closest to where you live and then click Next 11 Click the graphic that matches your keyboard layout and then click Next 12 In the User Information window type your name and if applicable company name and then click Next The Name field must be completed the Company Name field is optional The License Agreement window appears 13 Click I accept the Agreement ...

Страница 47: ...To setup Win2000 now press ENTER option is highlighted Then press Enter 6 Read the information in the License Agreement window and then press F8 to continue 7 When the Windows 2000 Professional Setup window appears press the arrow keys to select the Windows 2000 partition option that you want To continue press the key specified in the partition option that you chose 8 When the Windows 2000 Profess...

Страница 48: ...indows 2000 begins to install its components and configure the computer 16 When the Completing the Windows 2000 Setup Wizard window appears remove the CD from the drive and then click Finish The computer automatically restarts NOTICE Make sure that you reinstall the Intel Chip Set Update Utility driver before you reinstall any other drivers Enabling Hibernate Support 1 Click the Start button point...

Страница 49: ...w w w d e l l c o m s u p p o r t d e l l c o m 3 S E C T I O N 3 Adding Parts Replacing the Palm Rests Using the Advanced Port Replicator Adding Memory Installing a Mini PCI Card Replacing a Hard Drive ...

Страница 50: ...he bottom of the computer 4 Slide and hold the latch release on the left side and remove any device installed in the media bay 5 Slide and hold the latch release on the right side and remove any battery installed in the battery bay 6 Locate the indentation under each palm rest place your thumbs on the indentation and push to release the palm rests 7 Remove the palm rests 8 To replace the palm rest...

Страница 51: ... Do not attempt to lift the computer while it is connected to the APR Doing so will damage the docking connector Connecting External Devices to the APR HINT If the cable connector from the external device has thumbscrews be sure to tighten them to ensure a proper connection 1 See the following illustrations for connector locations 2 Connect the external devices to an electrical outlet if applicabl...

Страница 52: ...r numeric keypad Connect a PS 2 compatible mouse Connect a serial device such as a serial mouse or digital camera Connect a network interface cable Connect a parallel device such as a printer Connect an external monitor Connect the AC adapter keyboard connector serial connector USB connectors 2 parallel connector network connector video connector mouse connector AC adapter connector ...

Страница 53: ...the side of the APR APR Controls and Indicators audio line out connector undock request button power button power light drive access light eject position unlocked position locked position eject locking lever padlock slot security lock slot docking light ...

Страница 54: ...y damage the APR or the computer 1 Save and close any open files exit any open programs and shut down the computer see page 18 2 Disconnect any external devices and remove any PC Cards from the computer 3 Connect the AC adapter to the connector on the APR and connect the AC power cable to an electrical outlet 4 Horizontally center the computer on the APR base with the back of the computer facing t...

Страница 55: ...tart 1 Save and close any open files and exit any open programs 2 Perform one of the following procedures Click the Start button and then click Eject PC After a few seconds the computer power light turns off Press the undock request button on the APR After a few seconds the green docking light turns off 3 Slide the eject locking lever on the left side of the APR to the eject position to undock the...

Страница 56: ... the back legs on the monitor stand engage the slots on either side of the APR base NOTICE The stand supports monitors that weigh up to 45 3 kg 100 lb Heavier monitors may damage the stand computer and APR eject locking lever docking light undock request button monitor stand APR APR base computer ...

Страница 57: ...our computer read the Safety and EMC Instructions Portable Computers at the front of this guide see page 7 NOTICE Do not install or remove a memory module when the computer is turned on in standby mode or in hibernate mode 1 Save and close any open files exit any open programs and shut down the computer see page 18 2 Remove all installed batteries and disconnect external devices 3 Disconnect the A...

Страница 58: ...nails to carefully spread apart the inner metal tabs of the memory module connector The module should pop up b Lift the memory module away from the connector 7 Install the memory module HINT If the memory module is not installed properly the computer will not boot No error message indicates this failure a Align the notch in the module with the slot in the center of the connector b Slide the edge o...

Страница 59: ...e computer boots it will detect the additional memory and automatically update the system configuration information Installing a Mini PCI Card The optional Mini PCI card may contain either a modem a network adapter or a combination of both If you ordered a Mini PCI card at the same time that you ordered your computer Dell has already installed the card for you 1 Make sure that the work surface is ...

Страница 60: ... touching pins and contacts 8 Turn the computer over and remove the screw from the Mini PCI card cover 9 Place your finger under the cover at the indentation and lift and slide the cover open 10 If a Mini PCI card is not already installed go to step 11 If you are replacing a Mini PCI card remove the existing card a To release the Mini PCI card spread the metal securing tabs until the card pops up ...

Страница 61: ...ype of Mini PCI card you are installing connect the wiring harness to the Mini PCI card or connect the mini coax cable from the Mini PCI card to the internal antenna NOTICE The connectors are keyed for correct insertion do not force the connections Mini PCI card Mini PCI card connector mini coax antenna antenna connector Mini PCI card connector ...

Страница 62: ...the drive HINT Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive NOTICE To prevent data loss turn off your computer see page 18 before removing or installing a hard drive Do not remove the hard drive while the computer is ...

Страница 63: ... shipping the hard drive NOTICE Do not force the drive into the computer If you experience some resistance use firm and even pressure to slide the drive into place 7 Slide the new drive into the computer a Lift up the hard drive cover until you hear a click b Push the hard drive until it is fully seated in the bay c Press the hard drive cover down 8 Replace and tighten the screw you removed in ste...

Страница 64: ...Parts w w w d e l l c o m s u p p o r t d e l l c o m Returning a Hard Drive to Dell Return your old hard drive to Dell in its original foam packaging Otherwise the hard drive may be damaged in transit hard drive ...

Страница 65: ...w w w d e l l c o m s u p p o r t d e l l c o m 4 S E C T I O N 4 Appendix Specifications Standard Settings Contacting Dell Regulatory Information Limited Warranties and Return Policy ...

Страница 66: ...ion System chip set Intel 815EP Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits Flash EPROM 4 Mb Graphics bus width 32 bit AGP 4X cable bus PC Card CardBus controller Texas Instruments PCI 4450 4451 CardBus controller PC Card connectors two supports two Type I or Type II cards or one Type III card Cards supported 3 3 V and 5 V PC Card connector size 68 pins D...

Страница 67: ... compatible 16 byte buffer connector Parallel unidirectional standard AT bidirectional or ECP connector Video VGA connector Audio stereo line in mini connector microphone mini connector headphone speakers line out mini connector PS 2 keyboard mouse 6 pin mini DIN connector USB two USB compliant connectors Infrared sensor compatible with both IrDA Standard 1 1 Fast IR and IrDA Standard 1 0 Slow IR ...

Страница 68: ...NVIDIA GeForce2 Go Video memory 8 MB 16 MB and 32 MB maximum LCD interface LVDS TV support NTSC or PAL in S video and composite modes Audio Audio controller ESS Technology Maestro 3i Stereo conversion 16 bit analog to digital and digital to analog Interfaces Internal PCI bus AC 97 External stereo line in microphone headphones speaker line out Display Type 128 bit hardware accelerated video support...

Страница 69: ...g 19 05 0 3 mm 0 75 inch 0 012 inch Layout QWERTY AZERTY Kanji Touch Pad Interface PS 2 compatible X Y position resolution graphics table mode 240 cpi Size Thickness 2 00 mm 0 08 inch at highest component Width 64 88 mm 2 55 inch Height 48 88 mm 1 92 inch rectangle with 0 5 mm 0 02 inch tabs Weight 6 5 g 0 23 ounce 0 5 g 0 001 ounce Power Supply voltage 5 V 0 5 VDC Supply current 25 mA maximum ope...

Страница 70: ...ombined ESD in accordance with IEC 801 2 Modem Data fax modem optional 56K V 90 Mini PCI card modem Data fax network adapter optional 10 100 LAN 56K V 90 Mini PCI card modem Battery Type 8 cell lithium ion dual battery support is available via the media bay Dimensions Depth 88 5 mm 3 48 inches Height 21 5 mm 0 83 inch Width 139 0 mm 5 47 inches Weight 8 cell 0 39 kg 0 87 lb Voltage 14 8 VDC Charge...

Страница 71: ... A maximum 4 second pulse 3 5 A continuous Rated output voltage 20 VDC Dimensions Height 27 94 mm 1 1 inches Width 58 42 mm 2 3 inches Depth 133 85 mm 5 25 inches Weight with cables 0 4 kg 0 9 lb Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 65 C 40 to 149 F Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Ope...

Страница 72: ...pear as white type on the screen Page 1 displays system information Page 2 displays boot configuration and dock configuration settings Page 3 displays basic device configuration settings Page 4 displays battery charge status Maximum vibration Operating 0 9 GRMS using a random vibration spectrum that simulates user environment Storage 1 3 GRMS using a random vibration spectrum that simulates air tr...

Страница 73: ...numbers codes and electronic addresses provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Contact Numbers and Addresses Country City International Access Code Country Code City Code Department Name or Service Area Website and E mail Address Area Codes Local Numbers and Toll Free Numbers Australia Sydney Internationa...

Страница 74: ... Country Code 32 City Code 2 Technical Support 02 481 92 88 Customer Care 02 481 91 19 Home Small Business Sales toll free 0800 16884 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Website http support euro dell com E mail tech_be dell com Brazil International Access Code 0021 Country Code 55 City Code 51 Customer Support Technical Support 0800 90 3355 Sales 0800 90 3366 We...

Страница 75: ...Santiago Country Code 56 City Code 2 Sales Customer Support and Technical Support toll free 1230 020 4823 China Xiamen Country Code 86 City Code 592 Technical Support toll free 800 858 2437 Customer Experience toll free 800 858 2060 Home and Small Business toll free 800 858 2222 Preferred Accounts Division toll free 800 858 2062 Large Corporate Accounts toll free 800 858 2999 Czech Republic Prague...

Страница 76: ...upport dell com E mail Support for Servers Nordic_server_support dell com Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 Relational Customer Care 09 253 313 38 Home Small Business Customer Care 09 693 791 94 Fax 09 253 313 99 Switchboard 09 253 313 00 Website http support euro dell com E mail fin_suppo...

Страница 77: ...1 Website http support euro dell com E mail web_fr_tech dell com Germany Langen International Access Code 00 Country Code 49 City Code 6103 Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 766 955...

Страница 78: ...x 01 204 0144 Fax 0870 907 5590 Switchboard 01 286 0500 Website http support euro dell com E mail dell_direct_support dell com Italy Milan International Access Code 00 Country Code 39 City Code 02 Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Website http support euro dell com E mail web_it_tech dell com Corporate Te...

Страница 79: ...employees 044 556 3344 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Government Education and Medical Sales 044 556 1469 Dell Global Japan 044 556 3469 Individual User 044 556 3344 Faxbox Service 044 556 3490 Switchboard 044 556 4300 Website http support jp dell com Korea Seoul International Access Code 001 Country...

Страница 80: ...sels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Website http support euro dell com E mail tech_be dell com Macau Country Code 853 Technical Support toll free 0800 582 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country...

Страница 81: ...20 Technical Support 020 581 8838 Customer Care 020 581 8740 Home Small Business Sales toll free 0800 0663 Home Small Business Sales Fax 020 682 7171 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 Fax 020 686 8003 Switchboard 020 581 8818 Website http support euro dell com E mail tech_nl dell com New Zealand International Access Code 00 Country Code 64 Home and Small Business 0800 4...

Страница 82: ... 57 95 999 Sales 22 57 95 999 Fax 22 57 95 998 Switchboard 22 57 95 999 Website http support euro dell com E mail pl_support dell com Portugal International Access Code 00 Country Code 35 Technical Support 35 800 834 077 Customer Care 800 300 415 or 35 800 834 075 Sales 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 Fax 35 121 424 01 12 E mail es_support dell com Singapore Singapore ...

Страница 83: ...ain Madrid International Access Code 00 Country Code 34 City Code 91 Home and Small Business Technical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fax 902 118 539 Website http support euro dell com E mail web_esp_tech dell com Corporate Technical Support 902 100 130 Customer Care 902 118 546 Switchboard 91 722 92 00 Fax 91 722 95 83 Website http support ...

Страница 84: ...mall Business 0844 811 411 Technical Support Corporate 0844 822 844 Customer Care Home and Small Business 0848 802 202 Customer Care Corporate 0848 821 721 Fax 022 799 01 90 Switchboard 022 799 01 01 Website http support euro dell com E mail swisstech dell com Taiwan International Access Code 002 Country Code 886 Technical Support toll free 0080 60 1255 Technical Support Servers toll free 0080 60 ...

Страница 85: ...0 Corporate Customer Care 0870 908 0500 Preferred Accounts 500 5000 employees Customer Care 01344 723196 Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860456 Website http support euro dell com E mail dell_direct_support dell com Country City International Access Code Country Code...

Страница 86: ...zation Numbers toll free 1 800 822 8965 Public Americas International systems purchased by governmental agencies local state or federal or educational institutions Customer Service and Technical Support Return Material Authorization Numbers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Spare Parts Sales toll free 1 800 357 3355 DellWare toll free 1 800 75...

Страница 87: ...ages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Regulatory Information General EMC Guidelines Shielded signal cables Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment For parallel printers a cable is available from Dell Computer Corporation If you...

Страница 88: ...digital devices However the inclusion of certain options can change the rating of some configurations to Class A To determine which classification applies to your computer examine all FCC registration labels located on the bottom or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire computer is considered ...

Страница 89: ...l device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee t...

Страница 90: ...n the telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company To be certain of the number of devices that you may connect to a line as determined by the total RENs contact your local telephone company The registration jack Universal ...

Страница 91: ...rson to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business...

Страница 92: ...rter Dell Computer Corporation One Dell Way Round Rock TX 78682 Importer Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Ship to Dell Computer de México S A de C V al Cuidado de Kuehne Nagel de México S de R I Avenida Soles No 55 Col Peñon de los Baños 15520 México D F Supply voltage 100 240 VAC Frequency 50 60 Hz Current consumption 1 5 A Syste...

Страница 93: ...o determine which warranty you purchased see the Dell invoice that accompanied your computer The following sections describe these limited warranties Exportador Dell Computer Corporation One Dell Way Round Rock TX 78682 Importador Dell Computer de México S A de C V Paseo de la Reforma 2620 11 Piso Col Lomas Altas 11950 México D F Embarcar a Dell Computer de México S A de C V al Cuidado de Kuehne N...

Страница 94: ...s or parts added to a Dell system after the system is shipped from Dell accessories or parts added to a Dell system through Dell s system integration department accessories or parts that are not installed in the Dell factory or DellWare products Monitors keyboards and mice that are Dell branded or that are included on Dell s standard price list are covered under this limited warranty all other mon...

Страница 95: ...R AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURIS...

Страница 96: ...ate of invoice as further described in the following section Damage due to shipping the products to you is covered under this warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive mai...

Страница 97: ...r lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Limited Warranty Coverage During Year Two During the second year of this limited warranty Dell will provide on an exchan...

Страница 98: ...ARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE PRECEDING LI...

Страница 99: ... Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and components not supplied by Dell This limited warranty does not cover any items that a...

Страница 100: ...ot accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended Coverage During Years Two and Three During the second and third years of this limited warranty Del...

Страница 101: ...ENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES WHETHER EXPRESS OR IMPLIED WILL APPLY AFTER SUCH PERIOD SOME STATES OR JURISDICTIONS DO NO...

Страница 102: ... warranty term is one year beginning on the date of invoice as further described in the following text Damage due to shipping the products to you is covered under this limited warranty Otherwise this limited warranty does not cover damage due to external causes including accident abuse misuse problems with electrical power servicing not authorized by Dell usage not in accordance with product instr...

Страница 103: ...the product s Remove any removable media such as floppy disks CDs or PC Cards Dell does not accept liability for lost data or software Dell owns all parts removed from repaired products Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products If Dell repairs or replaces a product its warranty term is not extended DELL MAKE...

Страница 104: ...nstance in which Dell issues a Return Material Authorization Number Dell must receive the product s for repair prior to the expiration of the warranty period in order for the repair s to be covered by the limited warranty Two Year Limited Warranty Canada Only Dell Computer Corporation Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance ...

Страница 105: ...To request warranty service you must contact Dell s Customer Technical Support within the warranty period See Contacting Dell on page 73 to find the appropriate contact information for obtaining customer assistance If warranty service is required Dell will issue a Return Material Authorization Number You must ship the products back to Dell in their original or equivalent packaging prepay shipping ...

Страница 106: ...ned Dell may provide replacement parts made by various manufacturers when supplying parts to you The warranty term for a replacement part is the remainder of the limited warranty term You will pay Dell for replacement parts if the replaced part is not returned to Dell The process for returning replaced parts and your obligation to pay for replacement parts if you do not return the replaced parts t...

Страница 107: ...o year limited warranty only For provisions of any service contract covering your system refer to your invoice or the separate service contract that you will receive If Dell elects to exchange a system or component the exchange will be made in accordance with Dell s Exchange Policy in effect on the date of the exchange In any instance in which Dell issues a Return Material Authorization Number Del...

Страница 108: ...cluding those sold through the DellWare program are not covered Batteries for portable computers are covered only during the initial one year period of this limited warranty Coverage During Year One During the one year period beginning on the invoice date Dell will repair or replace products covered under this limited warranty that are returned to Dell s facility To request warranty service you mu...

Страница 109: ...ship the replacement part Dell will ship parts freight prepaid if you use an address in Canada where applicable Shipments to other locations will be made freight collect Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell Replacement parts are new or reconditioned Dell may provide replacement parts made by various manufactur...

Страница 110: ...T ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE PRECEDING EXCLUSION OR LIMITATION ...

Страница 111: ...rmation for obtaining customer assistance To expedite the processing of your refund or credit Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment You may return software for re...

Страница 112: ...ot apply to defects resulting from improper or inadequate installation use or maintenance actions or modifications by unauthorized third parties or the end user accidental or willful damage or normal wear and tear Making a Claim Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period The end user must always supply proof of purchase in...

Страница 113: ...igence breach of contract or howsoever This Guarantee does not impair or affect mandatory statutory rights of the end user against and or any rights resulting from other contracts concluded by the end user with Dell and or any other seller Dell World Trade LP One Dell Way Round Rock TX 78682 USA Dell Computadores do Brasil Ltda CNPJ No 72 381 189 0001 10 Dell Commercial do Brasil Ltda CNPJ No 03 4...

Страница 114: ...114 Appendix w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 115: ...ng 43 display fixing problems 30 Dolby Headphone setting up 22 drives fixing problems 36 DVD drive fixing problems 38 E electrostatic discharge See ESD e mail fixing problems 42 error messages start up 29 Windows 39 ESD 13 external keyboard fixing problems 35 F finding solutions 26 floppy drive fixing problems 36 G grounding procedure 12 H hard drive fixing problems 38 preventing damage 63 prevent...

Страница 116: ...our computer 12 ScanDisk 38 settings system setup program 72 shutdown 18 software fixing problems 40 sound adjusting volume 31 fixing problems 31 speaker adjusting volume 31 fixing problems 31 specifications 66 system setup program 72 T technical assistance telephone numbers and addresses 73 warranty repair or credit 87 Tell Me How help file accessing 28 touch pad fixing problems 35 troubleshootin...

Страница 117: ...ms 35 unexpected characters 35 USB printer problems 33 wet computer 42 Windows error messages 39 turning off the computer 18 V video fixing problems 30 W warranty 93 wet computer 42 Windows 2000 error messages 39 Help 28 reinstalling 47 Windows Me error messages 39 Help 28 reinstalling 45 shutdown 18 ...

Страница 118: ...18 Index 118 Index ...

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