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Solving Problems

Lockups and Software Problems

If the computer does not start up

— Ensure

that the power cable is firmly connected to the

computer and to the electrical outlet.

Turn the computer off

— If you are unable to get

a response by pressing a key on your keyboard

or moving your mouse, press and hold the

power button for at least 8 to 10 seconds (until

the computer turns off), and then restart your

computer.

A program stops responding

—

End the program:

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer

responding
Click

End Task

If a program crashes repeatedly

— Check the

software documentation. If necessary, uninstall

and then reinstall the program.

NOTE:

Software usually includes

installation instructions in its

documentation or on CD.

If the computer stops responding

—

NOTICE:

You might lose data if you are

unable to perform an operating system

shutdown.

Turn the computer off. If you are unable to get a

response by pressing a key on your keyboard or

moving your mouse, press and hold the power

button for at least 8 to 10 seconds until the

computer turns off. Then restart your computer.

Содержание MTG24

Страница 1: ...SETUP GUIDE XPS One ...

Страница 2: ......

Страница 3: ... SETUP GUIDE Model MTG24 XPS One ...

Страница 4: ...rks used in this text Dell the DELL logo XPS One and YOURS IS HERE are trademarks of Dell Inc Intel is a registered trademark and Core is a trademark of Intel Corporation Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Di...

Страница 5: ...ing Your XPS One 18 Front View Features 18 Left Side Features 20 Back Panel Connectors 22 Wireless Keyboard 24 Using the Optical Disc Drive 26 TV Input Device Optional 26 Connect to the Internet Optional 28 Wireless Keyboard or Mouse Problems 31 Solving Problems 31 Network Problems 32 Power Problems 33 Memory Problems 34 Lockups and Software Problems 35 Using Support Tools 38 Dell Support Center 3...

Страница 6: ...echnical Support and Customer Service 49 DellConnect 49 Online Services 49 Automated Order Status Service 50 Product Information 50 Returning Items for Repair Under Warranty or for Credit 51 Before You Call 52 Contacting Dell 53 Finding More Information and Resources 54 Specifications 56 Appendix 62 Macrovision Product Notice 62 Index 63 ...

Страница 7: ...ou allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your XPS One may cause it to overheat To prevent overheating ensure that you leave a minimum of 5 1 cm 2 in on all other sides You should never put your computer in an enclosed space such as a cabinet when it is powered on Setting Up Your XPS One Computer ...

Страница 8: ...s non Bluetooth keyboard and mouse which are optimized for use with your computer NOTE The wireless keyboard and mouse have special features which may not be available on other devices that could be used with your computer To set up your wireless keyboard and mouse Install the batteries in the wireless keyboard 1 and mouse ...

Страница 9: ...mputer Turn on the wireless keyboard and mouse 2 NOTE The wireless keyboard and mouse are synced and ready to use If you have a problem setting up your wireless keyboard and mouse see Wireless Keyboard or Mouse Problems on page 31 ...

Страница 10: ...net jack you can connect it now Use only an Ethernet cable RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To attach your computer to a network or broadband device connect one end of a network cable to either a network port or a broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A cl...

Страница 11: ...9 Setting Up Your XPS One Computer Connect the Power Cable ...

Страница 12: ...ing Up Your XPS One Computer Press the Computer Power Button NOTE If the computer appears to be on but the display is off touch the display power button on the bottom right corner of the front of the computer ...

Страница 13: ...llow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection NOTICE Do not interrupt the operating system s setup process Doing so may render your computer unusable ...

Страница 14: ...12 Setting Up Your XPS One Computer Set Up Media Center For Use With Optional TV Tuner If you do not have a set top box connect the 1 TV Cable or Digital Antenna Cable ...

Страница 15: ...13 Setting Up Your XPS One Computer NOTE In some regions you must connect the TV cable or digital antenna cable to the isolator before connecting to the TV IN connector ...

Страница 16: ...14 Setting Up Your XPS One Computer If you have a set top box 2 Connect the TV Input Device a Attach the IR Transmitter to the Set Top b Box ...

Страница 17: ...15 Setting Up Your XPS One Computer Connect the IR Transmitter to the TV Input c Device Connect the Set Top Box to the TV Input d Device Cables Not Included NOTE Connect only one video cable ...

Страница 18: ...16 Setting Up Your XPS One Computer Install the batteries included 3 Press the button to launch the media center 4 ...

Страница 19: ...17 Setting Up Your XPS One Computer ...

Страница 20: ...Speakers 2 2 Air vents Internal fans create airflow through the vents to prevent the computer from overheating The fans are turned on automatically when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer CAUTION Ensure that none of the computer air vents are blocked Blocking the vents will cause serious thermal problems 4 2 3 5 6 7 8 1 ...

Страница 21: ...isc BD and Media Player See Using the Media Control Buttons on page 25 5 Optical drive Plays or records only standard size 12 cm CDs DVDs and Blu ray Discs See Using the Optical Disc Drive on page 26 for more information 6 Disc indicator Lights up when a disc is in the optical drive 7 Display power button Press to turn the display on and off without changing the overall operating state of the comp...

Страница 22: ...mory cards Secure digital SD memory card Secure Digital High Capacity SDHC card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card type M and type H 2 Mini IEEE 1394a connector Connects to high speed serial multimedia devices such as digital video cameras 3 USB 2 0 connectors 2 Connect USB devices such as a mouse keyboard printer external drive or MP3 player 1 2 3 4 5 6 7 8 ...

Страница 23: ...ever turn off the computer while the hard drive activity light is flashing 7 Power button and light Turns the power on or off when pressed The light in the center of this button indicates the power state Blinking blue the computer is in sleep state Solid blue the computer is in power on state Solid amber the system board cannot start initialization There may be an issue with either the system boar...

Страница 24: ...22 Using Your XPS One Back Panel Connectors 1 2 3 4 5 6 7 8 9 ...

Страница 25: ...ceiving data A high volume of network traffic may make this light appear to be in a steady on state 5 2 0 audio out connector Connects speakers for 2 0 audio 6 S PDIF connector Connects to amplifiers and TVs for digital audio through optical digital cables This format carries an audio signal without going through an analog audio conversion process 7 TV in connector Connects to the TV cable or digi...

Страница 26: ...our XPS One Wireless Keyboard Your XPS One supports a special wireless non Bluetooth keyboard which is optimized for use with your computer touch pad 1 touch pad buttons 2 alternate left touch pad button 3 3 1 2 ...

Страница 27: ...nd move the selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice the alternate left touch pad button to the left of the keyboard can also be used Customizing the Touch Pad You can use the Mouse Properties window to adjust the touch pad settings Cl...

Страница 28: ...not use non standard size or shape discs including mini CDs and mini DVDs or you will damage the drive 12 cm NOTE Do not move the computer while playing or recording CDs and DVDs TV Input Device Optional 4 3 2 1 1 audio 2 composite video 3 S video 4 IR connector ...

Страница 29: ...ations Your optical disc drive may support multiple disc media formats including CDs Blu ray Discs if the option is selected at the time of purchase and DVDs You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on porta...

Страница 30: ...ghest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files Click 1 Start Control Panel System and Maintenance Welcome Center Transfer files and settings Click 2 Continue on the User Account Control window ...

Страница 31: ...et access using WiFi 802 11 technology Wireless LAN support requires optional internal components that may or may not be installed in your computer based on decisions made at the time of purchase NOTE If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at dell com Setting Up a Wired Internet Connection If you are using a dial up co...

Страница 32: ...ou do not have an ISP the Connect to the Internet wizard can help you get one Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Under 3 Network and Internet click Connect to the Internet The Connect to the Internet window appears Click either 4 Broadband PPPoE or Dial up depending on how you want to connect Choose a Broadband if you will use a DSL satellite mod...

Страница 33: ...op communicating with the computer The batteries may not be working or the keyboard and mouse have lost their connection with the computer Check the batteries in the keyboard and mouse to ensure that they have enough power and are installed correctly Check the battery charge LED located below the keyboard power button If the LED is blinking amber replace the batteries Re establish a connection wit...

Страница 34: ...nnected to your data source cable modem or network hub Re establish your connection to the wireless router Save and close any open files and exit a any open programs Click b Start Connect To Follow the instructions on the screen c to complete the setup Wired Connections If the network connection is lost The cable is loose or damaged Check the cable to ensure it is plugged in and not damaged The li...

Страница 35: ...power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Contact Dell see Contacting Dell on page 53 If the power light is bl...

Страница 36: ...p Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements For assistance contact Dell see Contacting Dell on page 53 Run Dell Diagnostics see Dell Diagnostics...

Страница 37: ...Shift Esc simultaneously 1 Click 2 Applications Click the program that is no longer 3 responding Click 4 End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program NOTE Software usually includes installation instructions in its documentation or on CD If the computer stops responding NOTICE You might lose data if you are unable to...

Страница 38: ... pressing a key on your keyboard or moving your pointer or mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start men...

Страница 39: ...37 Solving Problems Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program ...

Страница 40: ...lConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your system s model number along with its service tag and express service code For more information about the Dell Support Center see th...

Страница 41: ... ROM checksum in progress or failure BIOS chip failure 2 No RAM detected 3 Chipset Error North and South Bridge Chipset DMA IMR Timer Error for Intel platform Chipset Error Code repetitive short beeps Description 3 continued Time Of Day Clock test failure Gate A20 failure Super I O chip failure Keyboard controller test failure 4 RAM Read Write failure 5 Real time clock power failure 6 Video BIOS T...

Страница 42: ...ilure or RTC battery low Replace the battery See Contacting Dell on page 53 for assistance CPU fan failure CPU fan has failed See Contacting Dell on page 53 for assistance Hard disk drive failure Possible hard disk drive failure during HDD POST See Contacting Dell on page 53 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test See Contacting Dell on pag...

Страница 43: ...ssistance NOTE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities media is optional and may not ship with your computer See the System Setup section in the Service Manual to review your computer s configuration information and ensure that the device that you want to test displays in the system setup program and is active Start the Dell Diagnostics from your hard drive or ...

Страница 44: ...Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the s...

Страница 45: ... problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if neither System Restore nor Dell Factory Image Restore did not resolve your operating system problem System Restore The Windows operating systems provide a System Restore option which...

Страница 46: ...OTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Click 1 Start In the 2 Start Search box type System Restore and press Enter Click 3 Undo my last restoration and click Next Dell Factory Image Restore NOTICE Using Dell Factory Image Restore permanently delet...

Страница 47: ...n as a 5 local user To access the command prompt type administrator in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTICE If you do not want to proceed wi...

Страница 48: ...ly as the last method to restore your operating system To reinstall Windows you need the following items Dell Operating System media Dell Drivers and Utilities media NOTE The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered yo...

Страница 49: ...operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 6 CD DVD CD RW Drive and press Enter Press any key to 7 ...

Страница 50: ...f Dell Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 53 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service C...

Страница 51: ...ssociate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www...

Страница 52: ...ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 53 for problems with your order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer ...

Страница 53: ...nostics Checklist 4 see Diagnostic Checklist on page 52 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 41 Include any accessories that belong with 5 the item s being returned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the 6 original or equivalent packing materia...

Страница 54: ...mmands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician ...

Страница 55: ...invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit 1 support dell com Verify your country or region in the 2 Choose A Country Region drop down menu at t...

Страница 56: ...ort dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide available on your computer or on the Dell Support website at support dell com upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual on the Dell Support website at suppor...

Страница 57: ...at www dell com regulatory_compliance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the back or bottom of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate informat...

Страница 58: ...egion For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Types L2 cache Intel Core 2 Duo at least 4 MB Intel Core2 Quad at least 6 MB Drives and Devices Drives One 3 5 inch internal hard drive one slim line slot load optical drive Wireless Bluetooth 1 1 adapter Camera 2 0 mega pixel ...

Страница 59: ...ectors Two Capacities 512 MB 1 GB and 2 GB Minimum 1 GB Maximum 4 GB BIOS address F0000h Computer Information System chipset Intel G45 Data bus width 64 bits Address bus width 32 bits DMA channels 8 Interrupt levels 24 BIOS chip NVRAM 32 Mb Memory speed 667 800 MHz System bus frequency 1333 MHz data rate depending on your processor External Connectors IEEE 1394a Side panel one 4 pin mini connector...

Страница 60: ...nnectors for S PDIF digital audio out and 2 0 audio out TV input device connector 10 pin connector to attach the optional TV input device Audio Type JBL integrated speakers Stereo conversion 20 bit analog to digital 24 bit digital to analog Power 25 W Frequency response 80 Hz to 20 000 Hz Volume controls Keyboard shortcuts program menus media control buttons on front of display and optional optimi...

Страница 61: ...d in RF mode PAL SECAM DVB T PAL SECAM supported in RF S video and composite modes DVB T supported in RF mode Video NTSC ISDB T NTSC supported in RF S video and composite modes ISDB T supported in RF mode Display Type active matrix TFT WUXGA Maximum resolution 1920x1200 Brightness maximum 350 nits Response time typical 12 0 ms typical Contrast ratio 1200 1 Operating angle 5 forward to 25 back ...

Страница 62: ...roximate height 46 1 cm 18 2 inches Approximate width 68 4 cm 26 9 inches Approximate depth without cables or stand 9 33 cm 3 7 inches Physical Approximate depth with stand installed 20 2 cm 7 9 inches Approximate weight typical 17 9 kg 39 5 lb Power Wattage 255 W Voltage 90 264V at 50 60Hz Backup battery 3 V CR2032 lithium coin cell Computer Environment Temperature Operating 10 to 35 C 50 to 95 F...

Страница 63: ...s random for 15 mins Maximum Shock Operating Half Sine Pulse 40G for 2ms with a change in velocity of 20 in s 51 cm s Computer Environment Storage Half Sine Pulse 40G for 22 ms with a change in velocity of 240 in s 609 cm s Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne containment level G2 or lower as defined by ISA S71 04 1985 ...

Страница 64: ...atents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ...

Страница 65: ...7 chipset 57 computer weights and dimensions 59 computer capabilities 27 Computer Environment 60 Computer Information 57 computer setting up 5 connect ing optional network cable 8 using dial up 29 via DSL 29 via WLAN 29 wireless keyboard 6 connectors back view 20 conserving energy 28 Contacting Dell online 53 customer service 49 Index ...

Страница 66: ... Guide for futher information 54 Diagnostic Checklist 52 drivers and downloads 55 Drives and Devices 56 DVDs playing and creating 27 E email addresses for technical support 50 energy conserving 28 expansion bus 59 F finding more information 54 front side connectors 18 FTP login anonymous 50 H hard drive activity light 21 hardware problems diagnosing 41 Hardware Troubleshooter 40 headphone front co...

Страница 67: ...n connector 21 M media card reader 20 memory minimum and maximum 57 memory problems solving 34 Memory Stick reader 20 memory support 57 microphone connector 21 MMC 20 Multi Media Card reader 20 N network connection fixing 32 network connector location 23 network speed testing 32 O optical audio connector S PDIF connection 23 order status 50 ...

Страница 68: ...g Windows 43 resources finding more 54 restoring factory image 44 S SD card reader 20 SDHC card reader 20 security cable slot 23 setup before you begin 5 shipping products for return or repair 51 software features 27 software problems 35 solving problems 31 S PDIF connector 23 specifications 56 support email addresses 50 support sites worldwide 49 System Messages 39 system reinstall options 43 Sys...

Страница 69: ...23 V ventilation ensuring 5 W warranty returns 51 Windows reinstalling 43 Windows Vista Program Compatibility Wizard 36 reinstalling 46 wireless mouse and keyboard reconnecting 31 wireless network connection 32 wireless sync button 21 X xD Picture Card reader 20 ...

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Страница 72: ...Printed in the U S A 0HW049A01 www dell com support dell com ...

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Страница 74: ...0HW049A01 www dell com support dell com Printed in Brazil ...

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Страница 80: ...0HW049A01 www dell com support dell com Printed in China Printed on recycled paper ...

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