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Troubleshooting

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the
Dell Support,

, icon on the taskbar or from the

Start

button. Use this

support utility for self-support information, software updates, and health
scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the

icon on the taskbar or from the

Start

menu.

If the Dell Support icon does not appear in your taskbar:

Click

Start

→

All Programs

→

Dell Support

→

Dell Support Settings

Ensure that the

Show icon on the taskbar

option is checked.

NOTE:

If the Dell Support Utility is not available from the

Start

menu, go to

support.dell.com

and download the software.

The Dell Support Utility is customized for your computing environment.

The

icon in the taskbar functions differently when you click, double-

click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the

icon to perform the following tasks:

•

Check your computing environment.

•

View the Dell Support Utility settings.

•

Access the help file for the Dell Support Utility.

•

View frequently asked questions.

•

Learn more about the Dell Support Utility.

•

Turn off the Dell Support Utility.

Double-Clicking the Dell Support Icon

Double-click the

icon to manually check your computing environment,

view frequently asked questions, access the help file for the Dell Support
Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark
(

)

at the top of the

Dell

™

Support

screen.

Содержание M4400 - Precision Mobile Workstation

Страница 1: ...ck Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Model PP30L ...

Страница 2: ...Corporation Reverse engineering or disassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarksusedinthistext Dell theDELLlogo DellPrecision Wi FiCatcher DellConnect and Dell MediaDirect are trademarks...

Страница 3: ... Network Locator 11 2 Setting Up Your Computer 13 Quick Setup 13 Connecting to the Internet 16 Setting Up Your Internet Connection 16 Transferring Information to a New Computer 17 Microsoft Windows XP Operating System 17 Microsoft Windows Vista 21 3 Specifications 23 4 Troubleshooting 33 Tools 33 Power Lights 33 Beep Codes 34 ...

Страница 4: ...ility 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 52 Restoring Your Operating System 54 Using Microsoft Windows System Restore 54 Using Dell Factory Image Restore 56 Using the Dell Operating System Media 57 6 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service 60 DellConnect 60 Online Services 60 AutoTech Service 61 ...

Страница 5: ...Contents 5 Product Information 62 Returning Items for Warranty Repair or Credit 62 Before You Call 63 Contacting Dell 65 7 Finding Information 67 Index 69 ...

Страница 6: ...6 Contents ...

Страница 7: ...formation about the features of your computer see the Dell Technology Guide at support dell com Front View 1 camera and microphone optional 2 display latch 3 display 4 keyboard status lights A 9 2 3 1 4 5 8 9 10 7 6 11 12 14 13 15 18 19 23 25 17 16 22 20 24 21 ...

Страница 8: ...ctors 11 smart card slot 12 IEEE 1394a connector 13 wireless switch and Dell Wi Fi Catcher Network Locator button 14 speaker 15 fingerprint reader optional 16 media bay 17 PC Card slot 18 contactless smart card reader 19 track stick 20 display latch release 21 track stick buttons touch pad buttons 22 touch pad 23 speaker 24 device status lights 25 ambient light sensor ...

Страница 9: ... briefcase while it is running Restricting the airflow can damage the 1 SecureDigital SD card slot 2 ExpressCard slot 3 air vents 4 video connector 5 USB connector 6 eSATA USB connector 7 security cable slot 8 AC adapter connector 9 DisplayPort 10 power light battery light 11 docking alignment mark 12 battery 13 network connector RJ 45 14 modem connector RJ 11 14 10 6 1 4 9 5 2 13 3 11 12 7 8 ...

Страница 10: ...ter CAUTION Using an incompatible battery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and...

Страница 11: ... Wi Fi Catcher Network Locator to locate networks For more information about the wireless switch and the Wi Fi Catcher Network Locator see the Dell Technology Guide on your computer or at support dell com For information about connecting to the Internet see Connecting to the Internet on page 16 wireless switch icon Dell Wi Fi Catcher Network Locator icon ...

Страница 12: ...12 About Your Computer ...

Страница 13: ...erly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable NOTE S...

Страница 14: ...14 Setting Up Your Computer 2 Connect the network cable 3 Connect USB devices such as a mouse or keyboard 4 Connect IEEE 1394 devices such as a DVD player ...

Страница 15: ... computer at least once before you install any cards or connect the computer to a docking device or other external device such as a printer 6 Connect to the Internet See Connecting to the Internet on page 16 for more information 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop with wired connection 5 laptop with wireless connection 1 2 3 1 2 3 4 5 ...

Страница 16: ...e the setup If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting ag...

Страница 17: ...he Internet window click either Broadband PPPoE or Dial up depending on how you want to connect Choose Broadband if you will use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial up if you will use a dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the scr...

Страница 18: ...ertain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen click New Computer Next 4 On the Do you have a Windows XP CD screen click I will use ...

Страница 19: ...Dell Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Fi...

Страница 20: ...ears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all ...

Страница 21: ...t button and then click Transfer files and settings Start Windows Easy Transfer 2 In the User Account Control dialog box click Continue 3 Click Start a new transfer or Continue a transfer in progress 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard ...

Страница 22: ...22 Setting Up Your Computer ...

Страница 23: ...ter Processor Processor type Intel Core 2 Quad Extreme Edition processor L2 cache 12 MB Front side bus frequency 1067 MHz Hard Drives Hard drive SATA Second hard drive optional media bay System Information System chipset Intel PM45 Data bus width 64 bit DRAM bus width 64 bit Processor address bus width 36 bit Secure Digital SD Memory Card Reader Cards supported SD SDIO SD HC Mini SD w adapter MMC ...

Страница 24: ... bandwidth operation requires both memory slots to be populated and match in size NOTE The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files Ports and Connectors Audio microphone connector stereo headphone speakers connector IEEE 1394a 4 pin connector I O port SD multi card reader supports SD SDIO SD HC Mini SD with a...

Страница 25: ...l drive bay supports E Family and E Module components Modem RJ 11 port Network adapter RJ 45 port USB eSATA three USB 2 0 connectors with up to 2 A shared power for external device one USB 2 0 eSATA connector with up to 2 A shared power for external device Video DisplayPort supports HDMI DVI dual link DVI and VGA via dongle Communications Network adapter 10 100 1000 Ethernet LAN on system board Wi...

Страница 26: ...rt VGA DisplayPort DVI DisplayPort adapter or through E Port HDMI DVI dual link Audio Audio type two channel high definition audio Azalia Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal internal high definition audio Azalia codec External external microphone connector stereo headphones speakers connector Speakers two 1 W 4 ohm speakers Internal speaker amplifie...

Страница 27: ...t color 262 K Refresh rate 60 Hz Operating angle 0 closed to 160 except when docked Viewing angles Horizontal WXGA 40 40 WXGA 55 55 WUXGA 55 55 Vertical WXGA 15 30 WXGA 45 45 WUXGA 45 45 Pixel pitch WXGA 0 2373 WXGA 0 2109 WUXGA 0 1725 Typical power consumption panel with backlight WXGA 6 2 W max with no inverter losses WXGA 5 8 W max WUXGA 13 0 W max Keyboard Number of keys 83 U S and Canada 84 E...

Страница 28: ...ell smart polymer slice Voltage 11 1 VDC Dimensions 6 cell lithium ion batteries Depth 206 mm 8 11 inches Height 19 8 mm 0 78 inch Width 47 0 mm 1 85 inches Weight 0 33 kg 0 73 lb Dimensions 9 cell lithium ion batteries Depth 208 mm 8 67 inches Height 22 3 mm 0 88 inch Width 68 98 mm 2 70 inches Weight 0 51 kg 1 12 lb Dimensions 12 cell slice batteries Depth 14 48 mm 0 57 inch Height 217 24 mm 8 5...

Страница 29: ...ing time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Life span approximate up to 500 recharge cycles Temperature range Operating 0 to 40 C 32 to 104 F Storage 10 to 65 C 14 to 149 F Coin cell battery replaceable AC Adapter Types 65 W travel adapter 90 W AC adapter 130 W Dell adapter PA 4E Input voltage 100 240 VAC Output voltag...

Страница 30: ...0 to 149 F Physical Height 27 mm 1 06 inches front 34 mm 1 34 inches back Width 358 mm 14 1 inches Depth 244 mm 9 6 inches Weight 2 78 kg 6 11 lb with 6 cell battery and optical drive 2 65 kg 5 83 lb with 6 cell battery without optical drive Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Stora...

Страница 31: ...aximum shock measured with hard drive in operating status and a 2 ms half sine pulse for operating also measured with hard drive in head parked position and a 2 ms halfsine pulse for storage Operating 143 G Storage 163 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 3048 m 50 to 10 000 ft Environmental continued ...

Страница 32: ...32 Specifications ...

Страница 33: ...er of the computer illuminate and blink or remain solid to indicate different states Power light behavior Indication Off The computer is either turned off or is not receiving power Steady blue and the computer is not responding The display is connected and probably not powered on Blinking blue The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to r...

Страница 34: ...stics on page 42 Code repetitive short beeps Description Suggested Remedy 1 BIOS checksum failure Possible motherboard failure Contact Dell 2 No memory modules are detected 1 If you have two or more memory modules installed remove the modules reinstall one module see your Service Manual at support dell com and then restart the computer If the computer starts normally reinstall an additional module...

Страница 35: ...led the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 65 4 RAM Read Write failure 1 Ensure that no special memory module memory connector placement requirements exist see your Service Manual at support dell com 2 Verify that the memory ...

Страница 36: ...ot match the memory installed in the computer Restart the computer If the error appears again contact Dell see Contacting Dell on page 65 THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk A FILENAME CANNOT CONTAIN ANY OF THE FOLL...

Страница 37: ...n the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 42 INSERT BOOTABLE MEDIA The operating system is trying to boot to nonbootable media such as a floppy disk or CD Insert bootable media INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM The syste...

Страница 38: ...e software documentation MEMORY DATA LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them See your Service Manual at support dell com for more information MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the m...

Страница 39: ...he program that you are trying to open is missing an essential file Remove and then reinstall the program Windows XP 1 Click Start Control Panel Add or Remove Programs Programs and Features 2 Select the program you want to remove 3 Click Uninstall 4 See the program documentation for installation instructions Windows Vista 1 Click the Windows Vista Start button Control Panel Programs Programs and F...

Страница 40: ...SE RUN THE SYSTEM SETUP PROGRAM The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options See your Service Manual at support dell com for more information TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics see Dell Diagnostics on page 42 UNEXPECTED...

Страница 41: ...ting Dell on page 65 for assistance KEYBOARD FAILURE Keyboard failure or keyboard cable loose NO BOOT DEVICE AVAILABLE No bootable partition on hard drive or the hard drive cable is loose or no bootable device exists If the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device Enter system setup and ensure that...

Страница 42: ...a Start button and click Help and Support 2 Type hardware troubleshooter in the search field and press Enter to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer When to...

Страница 43: ...the Microsoft Windows desktop and then shut down your computer and try again NOTE If you see a message stating that no diagnostics utility partition has been found run the Dell Diagnostics from the Drivers and Utilities media 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and follow the instructions on the screen Starting the Dell Diagnostic...

Страница 44: ...If a device does not work ensure that the device is properly connected If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program documentation NOTE The procedures in this document were written for the Windows default view so they may not apply if you set yo...

Страница 45: ... The computer is receiving electrical power a device might be malfunctioning or incorrectly installed Remove and then reinstall all memory modules see your Service Manual at support dell com Remove and then reinstall any expansion cards including graphics cards see your Service Manual at support dell com IF THE POWER LIGHT IS STEADY AMBER There is a power problem a device may be malfunctioning or ...

Страница 46: ...stics see Dell Diagnostics on page 42 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules see your Service Manual at support dell com to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines see your Service Manual at support dell com Ensure that the memory you are using is supported by your computer F...

Страница 47: ...y NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD Windows XP The Program Compatibility Wizard configures a program so that it runs in an environmen...

Страница 48: ...rdware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY Use a virus scanning program to check the hard drive floppy disks CDs or DVDs Save and close any...

Страница 49: ...to support dell com and download the software The Dell Support Utility is customized for your computing environment The icon in the taskbar functions differently when you click double click or right click the icon Clicking the Dell Support Icon Click or right click the icon to perform the following tasks Check your computing environment View the Dell Support Utility settings Access the help file f...

Страница 50: ...50 Troubleshooting ...

Страница 51: ...rdware tab and click Device Manager Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the...

Страница 52: ...y appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 54 to return your ...

Страница 53: ...ware might not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message stating that the Resource media is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components i...

Страница 54: ... Image Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer Both permanently delete all data on the hard drive and remove any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received aDell Operating System media with yo...

Страница 55: ... point 3 Click Next and follow the remaining on screen prompts Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event...

Страница 56: ...drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your operating ...

Страница 57: ...ion then click Next The restore process begins and may take 5 or more minutes to complete 8 Click Finish to restart the computer Using the Dell Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback See Returning to a Previous Device Driver Version on ...

Страница 58: ... protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down yo...

Страница 59: ...ices available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 60 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 65 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary proc...

Страница 60: ...ect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap As...

Страница 61: ...omputers When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 65 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts yo...

Страница 62: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 64 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 65 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 63: ...list see Diagnostics Checklist on page 64 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Страница 64: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 65: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 66: ...66 Getting Help ...

Страница 67: ...n contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Notebook System Software NSS Readme files NOTE Readme f...

Страница 68: ...reement Service Manual The Service Manual for your computer can be found at support dell com How to remove and replace parts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available on your hard drive and at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID I...

Страница 69: ...upport and customer service 60 Technical Update Service 48 Dell Diagnostics 42 starting from the Drivers and Utilities media 43 starting from your hard drive 43 Dell Factory Image Restore 56 Dell Technology Guide 68 DellConnect 60 diagnostics beep codes 34 Dell 42 power lights 9 33 documentation 67 Dell Technology Guide 68 Service Manual 68 drivers 51 Drivers and Utilities media 67 identifying 51 ...

Страница 70: ... M media Drivers and Utilities 67 operating system 67 memory troubleshooting 46 N networks connecting 15 overview 15 Notebook System Software 67 O operating system Dell Factory Image Restore 56 media 57 67 reinstalling 67 System Restore 54 Operating System media 54 58 67 operating system product key 68 P phone numbers 65 power power light conditions 44 troubleshooting 44 problems restore to previo...

Страница 71: ...ervices 60 regional 60 technical support and customer service 60 System Restore 54 enabling 56 T transferring information to a new computer 17 troubleshooting 33 68 blue screen 48 computer not responding 46 Dell Diagnostics 42 error messages 35 memory 46 power 44 power light conditions 44 power lights 9 33 program crashes 46 programs and Windows compatibility 47 restore to previous state 54 softwa...

Страница 72: ...alling 67 returning to a previous device driver version 52 System Restore 54 Windows XP Device Driver Rollback 52 Files and Settings Transfer Wizard 17 reinstalling 67 returning to a previous device driver version 52 setting up Internet connection 16 System Restore 54 wizards Files and Settings Transfer Wizard 17 Program Compatibility wizard 47 ...

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