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3-6
Dell Latitude CP Reference and Troubleshooting Guide
Hard-disk drive
configuration error
The computer cannot identify
the drive type.
Turn off the computer, remove the drive, and boot the
computer from a bootable diskette. Then turn off the
computer, reinstall the drive, and reboot the computer.
Run the Hard-Disk Drive test group in the Dell Diag-
nostics. (For instructions, see Chapter 4, “Running
the Dell Diagnostics.”)
Hard-disk drive
controller failure 0
The hard-disk drive does not
respond to commands from the
computer.
Turn off the computer, remove the drive, and boot
the computer from a bootable diskette. Then turn
off the computer again, reinstall the drive, and
reboot the computer. If the problem persists, try
another drive. Then run the Hard-Disk Drive test
group in the Dell Diagnostics. (For instructions, see
Chapter 4, “Running the Dell Diagnostics.”)
Hard-disk drive
controller failure 1
The CD-ROM drive does not
respond to commands from the
computer.
See “Troubleshooting the CD-ROM Drive” found
later in this chapter.
Hard-disk drive
failure
The hard-disk drive does not
respond to commands from the
computer.
Turn off the computer, remove the drive, and boot
the computer from a bootable diskette. Then turn
off the computer again, reinstall the drive, and
reboot the computer. If the problem persists, try
another drive. Then run the Hard-Disk Drive test
group in the Dell Diagnostics. (For instructions, see
Chapter 4, “Running the Dell Diagnostics.”)
Hard-disk drive
read failure
The hard-disk drive may be
faulty.
See “Troubleshooting the Hard-Disk Drive”
found later in this chapter.
Invalid configura-
tion information–
please run System
Setup program
The system configuration
information does not match the
hardware configuration. This
message is most likely to occur
after a memory module is
installed.
Correct the appropriate options in the System
Setup program. (For instructions, see “Using the
System Setup Program” in Chapter 2.)
Keyboard clock
line failure
A cable or connector may be
loose, or the keyboard may be
faulty.
Run the Keyboard Controller Test in the Dell
Diagnostics. (For instructions, see Chapter 4, “Run-
ning the Dell Diagnostics.”)
Keyboard control-
ler failure
A cable or connector may be
loose, or the keyboard may be
faulty.
Reboot the computer, and avoid touching the key-
board or the mouse during the boot routine. If the
problem persists, run the Keyboard Controller
Test in the Dell Diagnostics. (For instructions, see
Chapter 4, “Running the Dell Diagnostics.”)
Table 3-2. System Error Messages (continued)
Message
Cause
Action
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
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