manualshive.com logo in svg

Dell Latitude 5285 2-in-1, Руководство пользователя

Поделиться
Скачать
Dell Latitude 5285 2-in-1 Скачать руководство пользователя страница 34

Troubleshooting

Enhanced Pre-boot System Assessment (ePSA)

The ePSA is a diagnostic utility available on the tablet. This utility includes a series of tests for a tablet's hardware. Customers can run these 
tests even if the computer lacks any media (hard drive, CD drive, etc.). If an ePSA-tested component fails, the system displays an error 
code and generates a beep code.

Features:

•

Graphical User Interface.

•

Automatic Default Operation- runs test on all devices, allowing a user to interrupt and select any device.

•

Checks the Master Boot Record for readiness to boot into a full OS environment.

•

Tablet panel test.

•

Video card.

•

Battery test.

•

Charger test.

•

Primary battery.

•

Multiprocessor cache test.

Running the ePSA Diagnostic Utility 

NOTE: 

The following steps can be used to run the ePSA diagnostic utility in DOS mode without using an external keyboard.

1 

Power on the system.

2 

Before the Dell Logo is displayed, immediately press the 

Volume Up

 button to get the 

Boot Menu

3 

Scroll down the 

Diagnostics

 and then press the 

Volume Down

 button to select

4 

The tablet will begin running the ePSA utility.

Tablet LED

This section details the diagnostic features of the battery LED in a tablet.

Diagnostic LED

Tablets rely on the Battery LED light blinking amber/white pattern to determine failures listed in the following table:

5

34

Troubleshooting

Содержание Latitude 5285 2-in-1

Страница 1: ...Latitude 5285 2 in 1 Owner s Manual Regulatory Model T17G Regulatory Type T17G001 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 02 Rev A00 ...

Страница 3: ...r tablet 14 Installing a microSD and or micro SIM card 14 3 Technology and components 15 Power adapter 15 Processors 15 Identifying processors in Windows 10 15 Verifying processor usage in task manager 16 Verifying processor usage in resource monitor 16 Chipset 17 Identifying chipset in device manager on Windows 10 17 Memory features 18 Verifying system memory in setup 18 Verifying system memory 1...

Страница 4: ...ons 29 Virtualization support screen options 30 Wireless screen options 30 Maintenance screen options 31 System logs screen options 31 Updating the BIOS 31 System and setup password 32 Assigning a system password and setup password 32 Deleting or changing an existing system and or setup password 33 5 Troubleshooting 34 Enhanced Pre boot System Assessment ePSA 34 Features 34 Running the ePSA Diagno...

Страница 5: ...s Camera specifications Display specifications AC adapter specifications Battery specifications Physical specifications Environmental specifications Processor specifications Feature Specification Types 7th Generation Intel Core i3 7100U Processor 2 4GHz 3M cache 15W 7th Generation Intel Core i5 7200U Processor up to 3 1GHz 3M cache 15W 7th Generation Intel Core i5 7300U Processor up to 3 5GHz 3M c...

Страница 6: ...og to digital and digital to analog Internal interface High definition audio External interface Microphone in stereo headphones and speakers universal connector Speakers Two Internal speaker amplifier 2 W RMS per channel Volume controls Volume up and Volume down buttons Port and connector specifications Feature Specification Audio Realtek ALC3253 CG Controller microphone in and stereo headphones s...

Страница 7: ...ess Qualcomm Snapdragon X7 LTE A Dell Wireless Qualcomm Snapdragon X7 HSPA Dell Wireless Telit Intel Ln 930 AP LTE CAT4 WiGig Optional Intel Tri Band Wireless AC 18265 WiGig Wi Fi BT4 2 Wireless Card Camera specifications Feature Specification Type Front Camera 5MP fixed focus Rear Camera 8MP auto focus IR Camera VGA IR camera Sensor type CMOS sensor technology Front and Rear camera Imaging rate U...

Страница 8: ...t 2 25 A 3 A and 3 25 A Rated output voltage 20 VDC 15 VDC 9 VDC 5 VDC Weight 0 385 lbs 45 W and 0 476 lbs 65 W 175 g 45 W and 216 2 g 65 W Dimensions 0 191 x 0 121 x 0 048 inches 45 W and 0 217 x 0 145 x 0 048 65 W 87 x 55 x 22 mm 45 W and 99 x 66 x 22 mm 65 W Temperature range Operating 0 C to 40 C 32 F to 104 F Temperature range Non Operating 40 C to 70 C 40 F to 158 F Battery specifications Fe...

Страница 9: ...harge 0 C to 70 C 32 F to 158 F Non operating 20 C to 85 C 4 F to 185 F Physical specifications Feature Specification Weight Tablet only with 32 Whr battery and 126 GB m2 SATA base 1 89 lbs 856 g Weight Tablet Keyboard 2 64 lbs 1 196 kg Input current maximum 1 3 A 1 7 A Width 11 5 inches 292 mm Height Tablet only 0 38 inch 9 76 mm Height Tablet Keyboard only 0 59 inch 14 9 mm Depth 8 22 inches 208...

Страница 10: ...non condensing Storage 10 to 95 non condensing Altitude maximum Specifications Operating 0 m to 3048 m 0 to 10 000 ft Non operating 0 m to 10 668 m 0 ft to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 10 Technical specifications ...

Страница 11: ...micro SD and uSIM cards Topics Deploying the kickstand Before Working Inside Your Tablet After working inside your tablet Installing a microSD and or micro SIM card Deploying the kickstand 1 Hold the tablet vertically on a plane surface 2 Press the tablet to allow the kickstand to open 2 Using your tablet 11 ...

Страница 12: ...les have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTE The color of your tablet and certain components may appear differen...

Страница 13: ...To access Control Panel swipe at the right edge of the screen tap Search enter Control Panel in the search box and then click Control Panel b Slide to shut down your tablet NOTE You can also turn off your tablet without sliding down the screen Press and hold the Power button for 10 seconds to turn off your tablet You can perform this force shutdown if your tablet is not responding behaving unexpec...

Страница 14: ...rts that you removed before working on your tablet 4 Connect your tablet and all attached devices to their electrical outlets 5 Turn on your tablet Installing a microSD and or micro SIM card 1 Flip the tablet on a plane surface 2 Slide and lift the SD cover 3 Insert the SD card and or micro SIM cards into the slots indicated on the slots 4 Align the cover with the groove on the tablet and slide it...

Страница 15: ... power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage Processors Latitude 5285 is shipped with Intel Core i3 7100U Dual Core 3M cache 2 4 GHz 15 W Intel Core i5 7200U Dual Core 3M Cache up to 3 1 GHz 15 W Intel Core i5 7300U vPro Dual Core 3M Cache up to 3 5 GHz 15 W Intel Core i7...

Страница 16: ... Task Manager The Windows Task Manager window is displayed 3 Click the Performance tab in the Windows Task Manager window Verifying processor usage in resource monitor 1 Right click the desktop 2 Select Start Task Manager The Windows Task Manager window is displayed 16 Technology and components ...

Страница 17: ... is integrated on the processor Identifying chipset in device manager on Windows 10 NOTE The Chipset information displayed is a generic image and may be different from what is displayed 1 Click All Settings on the Windows 10 Charms Bar 2 From the Control Panel select Device Manager 3 Expand System Devices and search for the chipset Technology and components 17 ...

Страница 18: ...tart your tablet 2 Perform one of the following actions after the Dell logo is displayed With keyboard Tap F2 until the Entering BIOS setup message appears To enter the Boot selection menu tap F12 3 On the left pane select Settings General System Information The memory information is displayed on the right pane Verifying system memory Windows 10 1 Clickthe Windows button and select All Settings Sy...

Страница 19: ...ntil you see the desktop Turn off the tablet and try again 3 Follow the steps in Running ePSA diagnostics Display options This tablet is shipped with 12 3 1920x1280 Touch with Corning Gorilla Glass Anti reflective and Anti Smudge display Identifying display adapter 1 Type Device manager in the Ask me anything field The Display Manager window is displayed 2 Expand the Display adapters The display a...

Страница 20: ...ting the camera To start the camera open an application that uses the camera For instance if you tap the Dell webcam central software or the Skype software that is shipped with the 2 in 1 the camera turns on Similarly if you are chatting on the internet and the application requests to access the webcam the webcam turns on Starting the camera application 1 Tap or click the Windows button and select...

Страница 21: ...hen the Dell logo appears perform one of the following actions to enter the BIOS setup program With keyboard Tap F2 until the Entering BIOS setup message appears To enter the Boot selection menu tap F12 In tablet mode Press the Volume Up button to display the F12 boot selection or press Volume Down button to enter BIOS setup directly Hard drive is listed under the System Information under the Gene...

Страница 22: ... its installed devices the items listed in this section may or may not appear General screen options This section lists the primary hardware features of your tablet Option Description System Information This section lists the primary hardware features of your tablet System Information Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date Express Service Code the...

Страница 23: ...ver Date Time Allows you to change the date and time System Configuration screen options Option Description SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification This option is disabled by default Enable SMART Reporting USB Configurat...

Страница 24: ... to support the various illumination levels This field has an effect when the backlight is enabled The options are 5 sec 10 sec enabled by default 15 sec 30 sec 1 min 5 min 15 min Never Keyboard Backlight with AC The Keyboard Backlight with AC option does not affect the main keyboard illumination feature Keyboard Illumination will continue to support the various illumination levels This field has ...

Страница 25: ...assword changes take effect immediately Default setting Not set System Password Allows you to set change or delete the system password NOTE Successful password changes take effect immediately Default setting Not set Strong Password Allows you to enforce the option to always set strong passwords Default Setting Enable Strong Password is not selected NOTE If Strong Password is enabled the Admin and ...

Страница 26: ...PI Bypass for Enable Commands disabled by default PPI Bypass for Disabled Commands Attestation enable enabled by default Key storage enable enabled by default SHA 256 enabled by default Disabled Enabled enabled by default Computrace Allows you to activate or disable the optional Computrace software The options are Deactivate Disable Activate enabled by default NOTE The Activate and Disable options...

Страница 27: ... enabled by default Performance screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores This option is enabled by default Allows you to enable or disable multi core support for the processor The installed processor supports two cores If you enable Multi Core Su...

Страница 28: ...ces to wake the system from Standby NOTE This feature is only functional when the AC power adapter is connected If the AC power adapter is removed during Standby the system setup removes power from all the USB ports to conserve battery power Wake on Dell USB C dock Default setting The option is enabled by default Wireless Radio Control Allows you to enable or disable the feature that automatically...

Страница 29: ...arning messages when you use certain power adapters Default setting Enable Adapter Warnings Keypad Embedded Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard Fn Key Only enabled by default By Numlock NOTE When setup is running this option has no effect Setup works in Fn Key Only mode Numlock Enable Allows you to enable the Numlock option when th...

Страница 30: ...rtualization Allows you to enable or disable the Intel Virtualization Technology Enable Intel Virtualization Technology default VT for Direct I O Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable VT for Direct I O enabled by default Trusted Execution This option specifies whether...

Страница 31: ...heck disabled by default System logs screen options Option Description BIOS Events Allows you to view and clear the System Setup BIOS POST events Thermal Events Allows you to view and clear the System Setup Thermal events Power Events Allows you to view and clear the System Setup Power events Updating the BIOS It is recommended to update your BIOS System Setup on replacing the system board or if a...

Страница 32: ...he password features provide a basic level of security for the data on your computer CAUTION Anyone can access the data stored on your computer if it is not locked and left unattended NOTE Your computer is shipped with the system and setup password feature disabled Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set NOTE If the pas...

Страница 33: ...rity and press Enter The System Security screen is displayed 2 In the System Security screen verify that Password Status is Unlocked 3 Select System Password alter or delete the existing system password and press Enter or Tab 4 Select Setup Password alter or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password re enter the new password when ...

Страница 34: ...a full OS environment Tablet panel test Video card Battery test Charger test Primary battery Multiprocessor cache test Running the ePSA Diagnostic Utility NOTE The following steps can be used to run the ePSA diagnostic utility in DOS mode without using an external keyboard 1 Power on the system 2 Before the Dell Logo is displayed immediately press the Volume Up button to get the Boot Menu 3 Scroll...

Страница 35: ...lid memory installed 2 6 system board chipset system board chipset error 2 7 display display failure 3 1 RTC power failure coin cell battery failure 3 2 PCI Video PCI Video card chip failure 3 3 BIOS recovery 1 recovery image not found 3 4 BIOS recovery 2 recovery image found but invalid Real Time Clock RTC reset The Real Time Clock RTC reset function allows you or the service technician to recove...

Страница 36: ...stomer requirements or based on regions To identify the AC adapter shipped with your tablet you can verify it from the service tag 1 Go to Dell com support 2 Type the service tag of your tablet 3 Click System configuration System configuration details are displayed 4 Click Original configuration to view the AC adapter shipped with your tablet 36 Troubleshooting ...

Страница 37: ... service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or support link based on...

Отзывы:

Нет отзывов

Бренды по названию

Популярные бренды

Загрузить еще бренды