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If customer is still covered under Dell Warranty

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Case reference number if there is an open case under the service tag

Invalid Error Code Example

QR APP Validation Tool

Besides using the online tool, customers can also validate the error code by scanning the QR code with a QR APP a smartphone.

1. User to obtain the QR code from ePSA error screen.

2. User can use any QR code scanner application through the smartphone to scan the QR code.

Diagnostics

Содержание Latitude 3310

Страница 1: ...Dell Latitude 3310 Service Manual Regulatory Model P95G Regulatory Type P95G002 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2019 11 Rev A00 ...

Страница 3: ...Windows drivers 22 Dell Command Configure 22 Turning off your computer 25 Turning off your computer Windows 25 3 Major components of your system 26 4 Disassembly and reassembly 29 Screw List 29 Recommended tools 29 microSD card 30 Removing the microSD card 30 Installing the microSD card 30 Base Cover 30 Removing the base cover 30 Installing the base cover 32 Battery 34 Removing the battery 34 Inst...

Страница 4: ...e heat sink 65 System Fan 66 Removing the system fan 66 Installing the system fan 67 WLAN Card 68 Removing the WLAN card 68 Installing the WLAN card 69 Display assembly 70 Removing the display assembly 70 Installing the display assembly 72 Display bezel 74 Removing the display bezel 74 Installing the display bezel 76 Camera microphone module 78 Removing the camera microphone module 78 Installing t...

Страница 5: ... power cycle 102 Diagnostic LEDs 102 M BIST 103 Self Heal 103 Course Introduction 103 Self Heal Instruction 104 Supported Latitude Models 104 BIOS recovery 104 BIOS recovery using hard drive 105 BIOS recovery using USB drive 105 LCD Built in Self Test 106 6 Getting help 107 Contacting Dell 107 Contents 5 ...

Страница 6: ...hing an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab no...

Страница 7: ... telecommunications lines from the system Use a wrist grounding strap and mat when working inside any computer system to avoid electrostatic discharge ESD damage After removing a system component carefully place the removed component on an anti static mat Wear shoes with non conductive rubber soles to help reduce the risk of being shocked or seriously injured in an electrical accident Standby Powe...

Страница 8: ...lated failures Intermittent The DIMM receives a static shock but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage The weakened trace may take weeks or months to melt and in the meantime may cause degradation of memory integrity intermittent memory errors etc NOTE Intermittent failures represent approximately 80 percent of ESD related failures T...

Страница 9: ...mat your wrist strap should be snug and the bonding wire should be connected to the mat and to bare metal on the system being worked on Once deployed properly service parts can be removed from the ESD bag and placed directly on the mat Remember the only safe place for ESD sensitive items are in your hand on the ESD mat in the system or inside a bag Figure 5 Anti Static Mat The wrist strap and bond...

Страница 10: ...t If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds if the test fails Figure 6 Wrist Strap Tester Insulator Elements It is cr...

Страница 11: ...sulators that can cause an ESD event On the work area insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any hardware components ESD Packaging All ESD sensitive devices must be shipped and received in static safe packaging Metal static shielded bags are preferred However you should always ...

Страница 12: ...omponents Lifting Equipment NOTE Do not lift greater than 50 pounds Always obtain assistance from another person or persons or use a mechanical lifting device Adhere to the following guidelines when lifting equipment 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Bend your knees Do not bend at the waist 3 Tighten stomach muscles Abdominal muscles sup...

Страница 13: ... Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Connect your computer and all attached devices to th...

Страница 14: ...e user to create a UEFI boot option list manually without affecting the existing boot priority list With the implementation of UEFI BIOS the changes are more related to the manufacturing tools and functionalities with very minimal impact to the customer s usages A few things to remember are If customers have a UEFI boot media and ONLY if they have UEFI boot media either in the optical media or via...

Страница 15: ...ower down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below Key notch difference The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module B...

Страница 16: ... Mhz i3 8145 U 300 Mhz i5 8265 U 300 Mhz Max Graphics dynamic frequency Pentium 5405 U 950 Mhz Celeron 4205 U 900 Mhz i3 8145 U 1 00 GHz i5 8265 U 1 1 GHz Graphics Level Intel Celeron 4205 U Intel UHD Graphic 610 Intel Pentium 5405 U Intel UHD Graphic 610 i3 8145 U Intel UHD Graphic 620 i5 8265 U Intel UHD Graphic 620 Estimated Maximum Power Consumption TDP 15 W Total SOC power consumption Display...

Страница 17: ... range 10 to 90 Op shock 2ms 1 500 G Environmental Non Operating Conditions Non Condensing Temperature range 40 C to 70 C Relative humidity range 5 to 95 64 GB eMMC 5 1 SSD Table 5 64 GB eMMC 5 0 SSD specifications Specifications Capacity GB 64 GB Dimensions W x D x H 0 86 x 1 65 x 0 05 inch Interface type and maximum speed Upto eMMC 5 1 HS200 200 Mbps MTBF 1 4 Mil hours Logical blocks 500 118 192...

Страница 18: ...al the Digital Cinema systems used in many commercial movie theaters HDMI Micro Connector A new smaller connector for phones and other portable devices supporting video resolutions up to 1080p Automotive Connection System New cables and connectors for automotive video systems designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI Quality...

Страница 19: ...ower and increased device current draw to better accommodate power hungry devices New power management features Full duplex data transfers and support for new transfer types Backward USB 2 0 compatibility New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3 0 USB 3 1 Gen 1 Speed Currently there are 3 speed modes defined by the latest USB 3 0 USB...

Страница 20: ...to some products that previously weren t USB territory like external RAID storage systems Listed below are some of the available SuperSpeed USB 3 0 USB 3 1 Gen 1 products External Desktop USB 3 0 USB 3 1 Gen 1 Hard Drives Portable USB 3 0 USB 3 1 Gen 1 Hard Drives USB 3 0 USB 3 1 Gen 1 Drive Docks Adapters USB 3 0 USB 3 1 Gen 1 Flash Drives Readers USB 3 0 USB 3 1 Gen 1 Solid state Drives USB 3 0 ...

Страница 21: ...ld charge your laptop as you used it as an external display all via the one little USB Type C connection To use this the device and the cable have to support USB Power Delivery Just having a USB Type C connection doesn t necessarily mean they do USB Type C and USB 3 1 USB 3 1 is a new USB standard USB 3 s theoretical bandwidth is 5 Gbps while USB 3 1 s is 10 Gbps That s double the bandwidth as fas...

Страница 22: ...s new with Dell Command Configure The new features for the Dell Command Configure includes Dell Client Configuration Toolkit CCTK is re branded as Dell Command Configure DCC New User Interface Support for Red Hat Enterprise Linux 7 0 Client version 64 bit operating system Support for x6 client platforms Support for Advanced System Management ASM 2 0 on Dell Precision Workstations for setting the n...

Страница 23: ...rom a Linux System Navigate to the opt Dell toolkit bin directory Files And Folders of Command Configure The following table displays the files and folders of Command Configure on a Windows system Table 7 Files And Folders configuration Files Folders Description Command Configure Command Prompt Allows access to the Command Configure command prompt Configuration Wizard Allows access to the Command ...

Страница 24: ...u can run the Command Configure commands in two ways Using Command Prompt Using Bootable Image Command Prompt To run Command Configure commands 1 Click Start All Program Dell Command Configure Command Configure Command Prompt 2 Navigate to the x86 or x86_64 directory depending on the architecture of the operating system 3 Run the Command Configure commands Bootable Image To run Command Configure c...

Страница 25: ...computer or remove the side cover 1 Click or tap 2 Click or tap and then click or tap Shut down NOTE Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off Technology and components 25 ...

Страница 26: ...3 26 Major components of your system ...

Страница 27: ...Major components of your system Major components of your system 27 ...

Страница 28: ... cover 2 Battery 3 Solid state drive SSD 4 Touchpad 5 Dc in 6 System board 7 Speakers 8 Palmrest 9 LCD 10 I O board 11 WLAN 12 Memory 13 Coin cell 14 System fan 15 Heatsink 28 Major components of your system ...

Страница 29: ...lmrest 4 3 2 2 1 1 2 M2 0 x 3 0 Hinges to LCD back cover 6 M2 5 x 3 5 Touchpad to palmrest I O Daughter I O Board to palmrest 3 1 1 M2 0 x 3 0 large head Hinges to palmrest 5 M2 5 x 5 0 LCD bezel to back cover DC In bracket to MB I O board to palmrest System board to palmrest 2 1 1 1 M2 0 x 4 0 Base cover to palmrest 10 M2 5 x 8 0 Captive screws Part of the base cover Recommended tools The procedu...

Страница 30: ...computer Installing the microSD card Slide the microSD card into its slot until it clicks into place Base Cover Removing the base cover 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card 3 Loosen the 10 M2 5xL8 0 captive screws that secure the base cover to the computer 30 Disassembly and reassembly ...

Страница 31: ...4 Use a plastic scribe 1 and pry the base cover along the edges 2 to separate the base cover from the computer 5 Lift the base cover up and away from the computer Disassembly and reassembly 31 ...

Страница 32: ...Installing the base cover 1 Align the base cover and place it on the computer 32 Disassembly and reassembly ...

Страница 33: ...2 Press down along the edges of the base cover until it clicks into place 3 Tighten the 10 M2 5xL8 0 captive screws to secure the base cover to the computer Disassembly and reassembly 33 ...

Страница 34: ...e battery 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover 3 Peel off the tape 1 and disconnect the battery cable from the system board 2 4 Peel off the piece of tape 3 on the memory module bracket and unroute the battery cable 34 Disassembly and reassembly ...

Страница 35: ...ows a 3 cell 42 WHr battery removal The 4 cell 56 WHr battery is slightly bigger in size and attaches to the palmrest 6 Remove the two M2 0x3 0 screws 3 and separate the battery support bracket 4 from the palmrest 7 Lift the battery away from the computer Disassembly and reassembly 35 ...

Страница 36: ...el off the tape 1 and disconnect the battery cable from the battery 2 Installing the battery 1 Install the battery cable on the battery 1 and secure it using a piece of tape 2 36 Disassembly and reassembly ...

Страница 37: ...he palmrest Insert the battery into the slot on the computer 1 and align the battery and the screw hole on the palmrest 2 3 Install the battery support bracket 1 and install the two M2 0x3 0 screws securing the battery to the palmrest 2 4 Install the battery 3 and the single M2 0x3 0 screw to retain the battery 4 to the palmrest Disassembly and reassembly 37 ...

Страница 38: ... to the system board 1 and secure it using a piece of tape 2 6 Route the battery cable along the memory module bracket and secure it using a piece of tape 3 7 Install the a base cover b microSD card 38 Disassembly and reassembly ...

Страница 39: ...ell resets the BIOS and may cause No Boot No POST or potential loss of data Disconnect the battery cable from its connector on the system board 1 4 Lift and remove the coin cell from the system 2 NOTE A strong adhesive is used on the coin cell a bit of force is needed to peel the battery from the palmrest Installing the coin cell 1 Place the coin cell battery into the system 1 2 Connect the coin c...

Страница 40: ...e your computer Memory Module Removing the memory module 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery 3 Pry apart the memory module latches 1 4 Lift and remove the memory module from the system board 2 40 Disassembly and reassembly ...

Страница 41: ...dule 1 Insert the memory module at an acute angle into its connector on the system board 1 2 Gently push the memory module until the latches snap into place 2 3 Install the a battery b base cover Disassembly and reassembly 41 ...

Страница 42: ...xtender to an alternate location as marked on the palmrest Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery 3 Remove the single M2 0x4 0 screw securing the SSD on the extender 1 4 Remove the SSD from the M 2 slot on the system board 2 Figure 11 M 2 2230 SSD Installing the SSD 1 Install the SSD in the M 2 bracket 1 and secure it to the e...

Страница 43: ...tors M 2 2242 and M 2 2230 SSD eMMC cards This is achieved by removing inverting and installing the extender to an alternate location as marked on the palmrest Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d SSD 3 Remove the two M2 0x3 0 screws securing the SSD bracket to the palmrest 1 4 Remove the SSD bracket from the palmrest 2 Di...

Страница 44: ... SSD Installing the SSD bracket 1 Install the SSD bracket in the palmrest 1 2 Install the two M2 0x3 0 screws securing the SSD bracket to the palmrest 2 Figure 14 M 2 2230 SSD 3 Install the 44 Disassembly and reassembly ...

Страница 45: ...rd 1 4 Hold the sides of the palmrest securely while pushing into the two release holes using a plastic scribe 2 NOTE It takes some force to push out the keyboard through the two release holes Exercise due caution NOTE Picture for representational purpose to show exact location of keyboard latches It is not necessary to remove the heat sink hard drive or system board to access the keyboard release...

Страница 46: ...6 Gently remove the keyboard cable from underneath the keyboard 46 Disassembly and reassembly ...

Страница 47: ...NOTE Unroute the keyboard cable from the touchpad bracket before proceeding 7 Slide the keyboard towards the touchpad 1 and lift it up 2 to remove it from the computer Disassembly and reassembly 47 ...

Страница 48: ...st 2 NOTE Keyboard cable must be inserted parallel to the connector NOTE Remove the antiadhesive paper on the keyboard before inserting the cable NOTE After the cable is inserted the operator must hold the cable with the left and press the actuator down by the right hand to avoid loosening the cable 48 Disassembly and reassembly ...

Страница 49: ...2 Tuck in the keyboard cable and route it along the touchpad bracket Disassembly and reassembly 49 ...

Страница 50: ...3 Press the keyboard until it clicks in place 50 Disassembly and reassembly ...

Страница 51: ...4 Insert the keyboard cable in its connector on the system board 5 Install the a battery Disassembly and reassembly 51 ...

Страница 52: ...ore working inside your computer 2 Remove the a microSD card b base cover c battery 3 Lift the actuator and disconnect the touchpad cable from the system board 1 4 Remove the tape 2 3 4 securing the touchpad to the chassis 5 Remove the three M2 0x3 0 screws 1 that secure the metal bracket to the touchpad on the computer 52 Disassembly and reassembly ...

Страница 53: ...6 Peel off the tape from the touchpad 7 Remove the M2 0x3 0 screws large head 1 that secure the touchpad to the system and then lift the touchpad from the system 2 Disassembly and reassembly 53 ...

Страница 54: ...r 1 and remove the touchpad FFC cable 2 from the module Installing the touchpad 1 Install the touchpad FFC cable into its slot on the touchpad module 1 and close the actuator 2 to secure it 54 Disassembly and reassembly ...

Страница 55: ... Place the touchpad into the slots on the computer 1 and tighten the three M2 0x3 0 screws 2 to secure the touchpad to the system 3 Secure the touchpad using a piece of tape Disassembly and reassembly 55 ...

Страница 56: ... the touchpad to the computer 5 Install the three M2 0x3 0 screws 2 securing the touchpad to the system 6 Affix the tapes 1 2 3 on the touchpad and connect the touchpad cable 4 to the connector on the system board 56 Disassembly and reassembly ...

Страница 57: ...procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery 3 Disconnect the speaker cable from the connector on the system board 1 and lift the speaker cable off from the cable guide 2 4 Unroute the speaker cable from the routing channel 3 along the bottom of the touchpad on the palmrest Disassembly and reassembly 57 ...

Страница 58: ...5 Remove the speakers along with the cable from the computer Installing the speakers 1 Place the speakers into the slots on the computer 58 Disassembly and reassembly ...

Страница 59: ...pad on the palmrest 1 3 Route and secure the speaker cable into the cable guide 2 and connect the cable to the connector on the system board 3 4 Install the a battery b base cover c microSD card 5 Follow the procedure in After working inside your computer Disassembly and reassembly 59 ...

Страница 60: ...D card b base cover c battery 3 Disconnect the I O daughterboard cable from its connector on the system board 4 Open the actuator 1 and remove the FFC cable from the I O board 2 5 Remove the two M2 0x3 0 One standard 1 large head screws that secure the I O daughterboard to the palmrest 1 6 Lift and remove the I O daughterboard from the computer 2 60 Disassembly and reassembly ...

Страница 61: ... the I O daughterboard in its place on the computer 1 and tighten the two M2 0x3 0 screws to secure the I O daughterboard to the system board 2 2 Install the FFC cable in the I O board 1 and close the actuator 2 Disassembly and reassembly 61 ...

Страница 62: ... the a battery b base cover c microSD card 5 Follow the procedure in After working inside your computer Dc in cable Removing the DC in cable 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover 62 Disassembly and reassembly ...

Страница 63: ...rd 3 6 Lift to remove the DC in port from the computer 4 Installing the DC in cable 1 Install the DC in port in the computer aligning it with the notch in the chassis 1 2 Ensure that the metal bracket sits flush on the USB Type C port aligning with screw holes on the system board 2 3 Tighten the one M2 0x4 0 and one M2 0x2 0 screws to secure the DC in to the motherboard and palmrest 3 4 Connect th...

Страница 64: ... heat sink 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery 3 NOTE Follow the diagonal order to loosen the screws Loosen the four captive M2 5x2 5 screws that secure the heat sink to the computer 1 4 Lift the heat sink away from the computer 2 64 Disassembly and reassembly ...

Страница 65: ...n the computer 1 2 Install the four M2 5x2 5 screws 2 to secure the heatsink to the computer NOTE Follow the diagonal pattern to tighten the screws similar to the pattern followed to loosen the screws in Removing heatsink 3 Install the Disassembly and reassembly 65 ...

Страница 66: ...king inside your computer 2 Remove the a microSD card b base cover c battery 3 Unroute and pry out the WLAN antennae cable from the hook near the fan case 1 4 Disconnect the system fan connector from the system board 2 5 Remove the two M2 0x3 0 screws 1 that secure the system fan to the palmrest 6 Lift the system fan off from the palmrest 2 66 Disassembly and reassembly ...

Страница 67: ...the palmrest 1 2 Install the two M2 0x3 0 screws 2 to secure the system fan to the palmrest 3 Connect the fan cable to the system board 1 4 Route the WLAN antennae cable along the fan case onto its hook on the system board 2 Disassembly and reassembly 67 ...

Страница 68: ... Before working inside your computer 2 Remove the a microSD card b base cover c battery 3 Remove the single M2 0x3 0 screw that secures the WLAN metal bracket to the computer 1 and lift and remove the metal bracket off the WLAN card 2 4 Disconnect the two antenna cables 3 and remove the WLAN card from the M 2 connector on the system board 4 68 Disassembly and reassembly ...

Страница 69: ...o the M 2 connector on the system board 1 2 Connect the two antenna cables to the WLAN card 2 3 Replace the metal bracket on the WLAN 3 4 Tighten the M2 0x3 0 screw to secure the WLAN card and bracket to the system board 4 Disassembly and reassembly 69 ...

Страница 70: ... LCDs 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d WLAN card e DC in cable 3 Remove the tape 1 and unroute the antennae cable 2 near the fan case 4 Remove the single screw that secures the EDP bracket 3 and remove it off the EDP connector on the system board 4 5 Disconnect the EDP cable from the system board 5 70 Disassembly and...

Страница 71: ...6 Remove the five M2 5x5 0 screws securing the LCD hinges to the computer 7 Open the lid slightly Disassembly and reassembly 71 ...

Страница 72: ...the hinges from the palmrest and separate the display assembly from the computer Installing the display assembly 1 Install the display assembly aligning the hinge caps on the palmrest 72 Disassembly and reassembly ...

Страница 73: ...the display assembly to the computer 3 Route the antennae cable along the edges of the fan case 1 and stick a piece of tape 2 to secure it to the system board 4 Connect the EDP cable 3 place the EDP bracket on the connector 4 and secure it to system board using the single screw 5 Disassembly and reassembly 73 ...

Страница 74: ...isplay bezel Removing the display bezel 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d WLAN card e DC in cable f display assembly 3 Remove the screw protector caps 1 and then remove the two M2 0x4 0 screws securing the bezel 2 to the back cover 74 Disassembly and reassembly ...

Страница 75: ...4 Pry from all sides along the inside of the LCD panel to separate the LCD bezel from the back cover 5 Lift and remove the display bezel from the display assembly Disassembly and reassembly 75 ...

Страница 76: ...stalling the display bezel 1 Place the bezel on the LCD back cover preassembled with the LCD panel 2 Press along the edges of the LCD to clip the LCD back cover to the bezel 76 Disassembly and reassembly ...

Страница 77: ...splay bezel to the back cover and affix the screw protector caps 2 4 Install the a display assembly b DC in cable c WLAN card d battery e base cover f microSD card 5 Follow the procedure in After working inside your computer Disassembly and reassembly 77 ...

Страница 78: ...embly g display bezel 3 Disconnect the EDP cable from the microphone camera module 1 4 Lift the microphone camera module from the display assembly 2 5 Follow the procedure in After working inside your computer Installing the camera microphone module 1 Align and place the camera microphone module on the LCD back cover assembly 1 2 Connect the EDP cable to the camera microphone module 2 78 Disassemb...

Страница 79: ... inside your computer LCD panel Removing the LCD panel 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d WLAN card e DC in cable f display assembly g LCD bezel 3 Remove the four M2 0x3 0 screws 1 securing the LCD panel to the LCD back cover and flip it over 2 Disassembly and reassembly 79 ...

Страница 80: ... panel up and away from the computer 4 Installing the LCD panel 1 Connect the eDP cable to the system board 1 while holding the cable close the actuator on the connector 2 2 Stick the tape on the connector 3 securing the eDP cable to the LCD panel and flip over the LCD panel to rest on the LCD back cover 4 80 Disassembly and reassembly ...

Страница 81: ...he back cover 1 and install the four M2 0x3 0 screws to secure the LCD panel to the LCD back cover 2 4 Install the a display bezel b display assembly c DC in cable d WLAN card e battery f base cover Disassembly and reassembly 81 ...

Страница 82: ...d WLAN card e DC in cable f display assembly g LCD bezel h LCD panel 3 Remove the six M2 5x3 5 screws on either side securing the hinges to the back cover 1 4 Angle the hinges and lift the hinges up and away from the back cover 2 Installing the display hinges 1 Angle the hinges and install the hinges on the LCD back cover 1 2 Install the six M2 5x3 5 screws to secure the hinges to the LCD back cov...

Страница 83: ...d 4 Follow the procedure in After working inside your computer eDP cable Removing the eDP cable 1 Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d WLAN card e DC in cable f display assembly g LCD bezel h LCD panel i Display hinges Disassembly and reassembly 83 ...

Страница 84: ...back cover 1 and remove the metal foil 2 4 Un route the eDP cable tucked along the back cover and remove the eDP cable from the computer Installing the eDP cable 1 Route the eDP cable along the edges of the LCD back cover 84 Disassembly and reassembly ...

Страница 85: ... cable to the back cover 1 and install the metal foil to secure the eDP cable to the LCD back cover 2 3 Install the a Display hinges b LCD panel c display bezel d display assembly e DC in cable f WLAN card Disassembly and reassembly 85 ...

Страница 86: ...with antennae cables Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d WLAN card e DC in cable f display assembly g LCD bezel h LCD panel i Display hinges j eDP cable 3 Install the display back cover assembly 4 Install the a eDP cable b Display hinges c LCD panel d display bezel e display assembly f DC in cable g WLAN card h battery 86...

Страница 87: ... c battery d WLAN card e SSD f memory module g heat sink h fan i DC in 3 Disconnect the following cables and connectors a Coin cell connector 1 b I O board cable 2 c Speaker cable connector 3 d Touchpad cable connector 4 e Keyboard cable connector 5 4 Remove the single screw 1 securing the EDP bracket on the system board 5 Remove the EDP bracket 2 and disconnect the EDP cable 3 from the system boa...

Страница 88: ...ove the single M2 0x4 0 screw and two M2 0x2 0 Large Head screws 1 and lift the system board slightly 2 7 Incline the system board and remove the system board from the computer 88 Disassembly and reassembly ...

Страница 89: ...rd 1 Incline the system board slightly and install it on the computer 2 Press down the system board 1 to install the single M2xL4 screw and two M2xL2 large head screws 2 securing it to the palmrest Disassembly and reassembly 89 ...

Страница 90: ...e the EDP bracket on the connector 2 and tighten it using the single screw 3 securing the system board to the computer 5 Connect the following cables and connectors a Keyboard cable connector 1 b Touchpad cable connector 2 c Speaker cable connector 3 90 Disassembly and reassembly ...

Страница 91: ...orking inside your computer Palmrest 1 NOTE After disassembling the system board you are left with the palmrest which is one complete unit Follow the procedure in Before working inside your computer 2 Remove the a microSD card b base cover c battery d coin cell e WLAN card f SSD g speakers h i o daughterboard i keyboard j touchpad k display assembly l memory module Disassembly and reassembly 91 ...

Страница 92: ...m board b DC in cable c fan d heat sink e memory module f display assembly g touchpad h keyboard i i o daughterboard j speakers k SSD l WLAN card m coin cell n battery o base cover p microSD card 5 Follow the procedure in After working inside your computer 92 Disassembly and reassembly ...

Страница 93: ...of problems encountered during testing NOTE The Enhanced Pre boot System Assessment window displays listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices Running ePSA diagnostics Invoke diagnostics by either of the methods that are suggested below Tap F12 key on keyboard as the Dell splash screen appears until you get the message Diagnost...

Страница 94: ...g and contains more detailed information about the overall health of the system The user can get to this screen by simply swiping a finger to the left on touchscreen systems or clicking the next page button on the lower right hand side of the basic screen 94 Diagnostics ...

Страница 95: ...sc and click Yes to stop the diagnostic test 2 Select the device from the left pane and click Run Tests or use Advanced Option to include or exclude any test ePSA Error Messages When the Dell ePSA Diagnostic detects an error while running it will pause the test and the following window is displayed Diagnostics 95 ...

Страница 96: ...e the beeping sound code when there is an error by clicking on at the bottom right side of the error window NOTE Some tests for specific devices require user interaction Always ensure that you are present before the computer when the diagnostic tests are performed Validation Tools This section contains information on how to validate the ePSA error codes Error code verification can be done using be...

Страница 97: ...code validation code and service tag Part serial number is optional NOTE For error code use only the last 3 or 4 digits of the code user can enter 0142 or 142 instead of 2000 0142 4 Click on Submit once all the necessary information is entered Diagnostics 97 ...

Страница 98: ...ple After entering the correct information the online tools will direct the user to the above screen which contains information on Confirmation of the error code and result outcome Suggested Part Replacement 98 Diagnostics ...

Страница 99: ...id Error Code Example QR APP Validation Tool Besides using the online tool customers can also validate the error code by scanning the QR code with a QR APP a smartphone 1 User to obtain the QR code from ePSA error screen 2 User can use any QR code scanner application through the smartphone to scan the QR code Diagnostics 99 ...

Страница 100: ...3 The QR code scanner application will scan the code and automatically generate a link Click the link to proceed 100 Diagnostics ...

Страница 101: ...Support website which contains information on Confirmation of the error code and result outcome Suggested Part Replacement If customer is still covered under Dell Warranty Case reference number if there is an open case under the service tag Diagnostics 101 ...

Страница 102: ...urn on the modem 7 Turn on your computer Diagnostic LEDs Instead of beep codes errors are indicated via the bicolor Battery Charge Status LED A specific blink pattern is followed by flashing a pattern of flashes in amber followed by white The pattern then repeats NOTE The diagnostic pattern will consist of a two digit number being represented by a first group of LED blinks 1 through 9 in amber fol...

Страница 103: ...RTS battery 3 2 PCI or Video card chip failure Replace the system board 3 3 BIOS Recovery Image not found Flash latest BIOS version If problem persists replace the system board 3 4 BIOS Recovery Image found but invalid Flash latest BIOS version If problem persists replace the system board NOTE For diagnostics pattern 2 amber 8 white connect an external monitor to isolate between system board or gr...

Страница 104: ... associated with Self Heal there is no mandatory requirement to reassemble the system Technicians can initiate Self Heal even with the system board exposed Do not touch any of the exposed components or the system board to avoid shorting and static discharge If Self Heal is unable to recover the failure proceed with replacing the system board NOTE Front line Agent Action Front line agents must enco...

Страница 105: ...l operational operating system 4 Start up the system and in the Windows operating system environment follow these steps to copy the BIOS recovery file to the Recovery Partition a Open a Windows Command Prompt window b At the prompt type diskpart to start the Microsoft DiskPart c At the prompt type list disk to list out the available hard drives Select the hard drive that was installed in Step 3 d ...

Страница 106: ...een abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice screen abnormalities like flickering distortion clarity issues fuzzy or blurry image horizontal or vertical lines color fade etc it is always a good practice to isolate the LCD screen by running the Built In Self Test BIST How to invoke LCD B...

Страница 107: ...e based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropriate service or su...

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